Hi a-2-art, thanks for your post.
If an order was placed, and the buyer paid, the item should show under "awaiting shipment" or "paid and shipped", if you are seeing something else, could you please take a screenshot that doesn't show any personal/sensitive information here, and confirm the item number only, so I can take a further look for you?
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.