Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Item not as discribed
Brough5 item that is not as discribed AI will not let me proceed with my refund
Resolved! promoted listing
How do I remove a promoted listing, I have ended and re-listed but still comes up! help
Seller says item is with RM, but there is no tracking and I paid on 15th June
I bought a Quincy ME box set from a seller for £104.49 on the 15th June (so not cheap). By yesterday (24th) it still hadn't been dispatched so I contacted the seller. His reply was "apologies on this, royal mail are in possession of this, and did col...
How do I speak to someone from ebay?
How do I speak to a human being from eBay? The only options I have are ask the community or the automated assistant. I'm getting really frustrated with this process.
Cannot read or reply to eBay Messages
Since this morning, i cannot read messages or reply to messages. If I click on the message nothing happens (only that the unread message changes to read). Reported to eBay and awaiting technical support, told 72 hours. No idea how they are supposed t...
unpaid postage fee refund
Seller - or maybe Yodel as it had a Yodel label under other address label - sent parcel without any postage paid . I had crd from Royal Mail saying it would cost £7 to get the parcel delivered. I stupidly paid this and now despite sending photos show...
Item purchased arrived broken
I purchased a picture but the glass was smashed on arrival - I’ve tried contacting the seller to find out if Parcel Force has insurance that I can claim against.
Price changing
I’m selling something at the moment. Wanted to change it so I can receive offers. and it’s telling me I need to change the date and time of the item. I can see what I wanna press. you go in and there’s nothing to change ?
Resolved! buyer asked to delay posting
Buyer paid for item but on payment page they asked that I delay posting to them until they returned from holiday which is about 1 week , I agreed to do that . I am meant to post within 1 working day ,which I always do. Will I now be marked as late po...
eBay Advertising attribution seems like a total scam
so as many of you know the new policy kicked in yesterday and honestly i think its a total scam on eBay's part, it seems like now every single sale is an ad sale even if it was sold directly from an ad, this will only end up shooting ebay in the foot...
Global Shipping Centre
Any reason known why the Global Shipping Centre would send an item to the States via France. And subsequently, 2 days later, sent a similar item to the same buyer, but direct to the States. The second shipment was delivered yesterday, but the first s...
Postage Label Not Suitable for Item Sold
I sold 3 bundles of pipe - 2 x 100 & 1 x 25m. When listing the options allowed to select only allowed me to select 20K at the largest size 60cm x 40cm x 40cm or similar. Printed the label and went to the the post office who would only accept the labe...
Simply Delivery
I’m trying to list an item which is Royal Mail large letter and weighs less than 100 grams the cost should be £1.55 but simply delivery does not give this option it only gives £2.72 which is not worth it on a low value free delivery item . I’ve had a...
Selling page changed on account.
Hi. I'm trying to create a listing and the page looks different and is asking for a lot more information. I think it may have switched across to business tool. I cannot get anywhere with the contact ebay for help page. Does anyone know how I can chan...
Resolved! IOSS number for sending from UK to USA
Does anyone know how to find the IOSS number for Ebay? I am sending a magazine to the USA and thought it would be simple enough to complete a CN22 customs form and mail it using stamps - BUT there seems to be no way to add the information that Ebay h...
Withheld funds due to EBAY system error
Dispatched a sold item, EBAY system would not allow tracking number to be uploaded. Tried 3x each time "It's not you, it's us, server down" was the message that appeared on screen.I was keen (my 2nd sale) to let the buyer know the item was collected ...
Refund for purchase
I bought a pop Funko back in January for pre-order and it came out earlier this month and now the seller won’t respond to me and nothing has been posted. I know they’re ignoring me as I got my partner to message them about a different thing they were...
Simple Delivery Error
Hi Forum, I've just sold a legacy item (ie pre SD) and when I went to print my usual lable I was presented with the SD option. Thing is, I had stated in the description of my item it would be RM Tracked 48! The item when boxed was <2kg so some £3.38....
Returning an item
I am trying to return an item but eBay have closed the case whilst I was away and I missed the date. I have contacted the seller and they keep referring me to eBay but it is all automated. How can I make this return?
Scammed
Help!!!!!! I’ve paid £62 for trainers and today a tiny envelope came with a tiny bit of material with same details as trainers and claiming to be my delivery , I’m being scammed and it would seem eBay is ignoring my messages
Postage
Postage is wrong
Tax restrictions - can't use ebay funds to purchase?
Hi, Is it just me, or are purchases using one's ebay funds also restricted until you add your tax info? This is what I see when I try to buy something: I can't use the monies in my ebay balance:
Does anybody think these Ai Automated feedbacks are of any use, or think theyre damaging
Does anybody think these AI automated positive feedback's are useful ? or damaging as they will floodour positive feedback's, there'll be five or six pointless Auto feedback's & one genuine feedback from a passionate buyer. There will be rows & rows ...
Policy Violation ???
Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!
Simple Delivery
Does anyone from Ebay monitor these forums? Just trying to list a couple of items, and the option to use whatever delivery method I want has now disappeared, which was there a couple of days ago. I've ALWAYS used a tracked service, but the one I want...
QR LABEL PROBLEM...INSUFFCIENT AMOUNT ON POSTAGE
I sold an item and charged £2.70 postage, when i went to post the item at the post office, i was told the amount of postage was higher than that on the QR code on my mobile phone. I have gone on to ebay to print another label of a higher amount, so i...
E BIKE. Ive bought a ebike and i want to return it. I can not see a option for my reasons. I have pa
I have parkinsons and i bought a ebike to try to help with my mobility but my condition is worsening and i struggle to get it downstairs from my flat. There is no options for my reason and i cant get a number to call them. I can return this item upto...
Poor aftersales
I recently purchased a TV remote control on Ebay. The price was good and the delivery was spot on. I was very impressed with seller and took the time to give an excellent feedback. Unfortunately a month later the remote just died. I contacted the sel...
messaging problems
Is anyone finding that they cannot access certain areas of feedback when they click on it, like adding information and submitting? Also my messages have recently started doing the same thing. The list isn't showing until I click on it, but then when ...
No refund
My seller still hasn’t refunded or responded to my damaged order since April
Funds on hold
I sold an item which the buyer selected royal mail recorded delivery. Turned out the customer was really close to me so messaged asking if he'd be ok with me delivering it in person which he was. He's left positive feedback so how can I get my funds ...
Out of date products
I have purchased a 10 pack medical product which is out of date by 2 years. Are sellers permitted to sell out of date products?
faulty electric piano
I purchased a Glarry piano from a seller back in February this year and initially it worked although we noticed a problem with the power cable connection when we first tested it- but then it just stopped working so we actually purchased a replacement...
How to require delivery proof with eBay's new system?
How on Earth do you add a Signature requirement with the new mandatory system? eBay clearly state that they cover only for loss prior to delivery. I have had several claims from customers that items were not received DESPITE carriers saying they had ...
Resolved! seller is asking for proof of address, is this a scam?
The seller has sent the following message, is this a scam? Thank you for your time.
Deleted order confirmation email
Hi. I deleted my order confirmation email from my deleted email folder, and now need it for evidence of purchase.how do I obtain another one ?
Resolved! Seller reported me to the police for refusing to provide a scan of my ID
Yesterday i posted about a seller asking me to provide them with scans of my ID in order for the item to be shipped.I wrote here asking for advice, and i was told to not share those scans as user verification happens through ebay and not the seller i...
Return label
Hi, I am returning an item but cannot find the return postage label anywhere to print. Can’t someone advise me? I’ve looked everywhere in more actions and when I’ve received emails saying “ see return details”, there is no label attached. Can anyone ...
Item sent for repair and never returned
Hi! l was wandering if anyone was in similar position or has any advice.I bought £400 iphone through a reputable business seller on ebay, with 1 year warranty. After 5mths it started glitching, seller sent a label and l sent it off for repair. It cam...
Refund refused
Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?
Making A complaint About A Seller
I'm trying to send ebay a complaint regarding a seller but when I go through the process and send my complain I get an error message saying "We ran into a problem, Please try again later". I've tried sending this complaint for 3 days and get the same...
ITEM NOT DELIVERED AND SELLER NOT INTERESTED IN SOLVING
I bought a golf club worth £149 as a guest on EBAY. EVRI made one attempt to deliver and then lost it. The seller said not his problem? EVRI told me to get the seller to contact them as contract with him and they would resolve. Seller not responding....
Item delivered and feedback given but Ebay states it's not been deleivered
Hi All.I sent something next day recorded delivery. Item received and feedback left (positive) but Ebay states it's not been delivered so I haven't been paid. Do you know how I fix this? Thanks
Courier damaged a parcel and now buyer wants to return it (global shipping courier)
I sold a vinyl record to a customer in Australia and they have contacted me to say the package has a big slice in it as does the vinyl sleeve but the slice has been taped over. It has been taped with regular plastic tape but I only use paper tape so ...
Damaged bag in transit as a seller
I sold my bag on eBay and the buyer chose evri as the shipper. I sent the bag the very next day properly packed but about 5 days later I was told that bag is damaged in transit. I did register a claim through there chat bot but since then I have rece...
Selling limits
Hi there please can someone help ebay will not increase my selling limit and that I had to wait till now and they will still not increase my. selling limits. I am getting rather fed up not selling on ebay. and I just want to close my account down if ...
Buyer reduced postage
Buyer reduced postage from my advertised small parcel rate, to a large letter <100g rate which was obviously inadequate. The Post Office accepted the package and tried to deliver it, leaving a £1.50 to be paid request.The buyer claimed it was not del...
Help with a dispute with an item sent for repair via eBay
Purchased a repair service through eBay.Sent the item, seller has received it and is responding.however after several promises of sending it, this hasn’t materialised.I know I can claim the purchase price back, but what about the value of the item?An...
Parcel shop refused delivery
I've been selling on ebay for 25 years as an official business seller and still learning! I've not come across this problem before. Posted a heavy order to a customer - delivery to a parcel shop. The parcel shop refused delivery and the order came ba...
Did not receive the items
I didn’t receive items that I was ordered and I have asked the seller to make a refund but he hasn’t responded I have already contacted with the Royalmail and they told me the items were returned to the seller
Messages
I cannot open my messages and the default format that appears upon tapping ‘messages’ appears different also …please advise
Postage problem
I have sold an item,rather than sending it via the prepaid label, I have sent it by another courier, the buyer has received the item but there's no way to notify Ebay it has been delivered so I won't get paid until the original courier confirms they ...
Very confused
I am selling my first item and I won't to send it next delivery because it is quite a high value item I contacted eBay because the label they will generate says 5 days delivery they have sent me this message .... after the item is sold eBay will give...
Managing Stock Levels (Variations)
Hi Guys, This is a problem we've been having since eBay changed the layout on seller hub features. Before the change, we were able to quickly update stock levels (which for us is in variation format) because the layout (in bulk editor) had each produ...
Search filters broken
What's going on with the filters when searching? For example, I've been trying to search for a laptop, but the behaviour of filters has become bizarre and often useless. I start by selecting a category - windows laptops. A list appears but it default...
LED Barber Pole Order number: 03-13099-93535
0 ️start for eBay and guys believe me customer service can’t do anything for you so be careful no buy item in eBay !!! I bought barber pole 134.00£ I paid it !! Because seller write it’s take 2 or 3 day working day to delivery ??? That why I bought t...
HELP messaging problems
HEEEEElp oh my word has anyone else had this pulling my hair out!!!! All of a sudden my android phone using ebay main site not the app can't send or receive messages to my customer's via ebay text??? Can see the list but can't reopen anything have tr...
Changing delivery
I'm still not able to rectify my issue
Opening a dispute? I have received an item that is damaged but the seller is refusing to help
Hi. I have received a large card sign that is damaged and creased and I have contacted the seller as it came loose in a box with no internal packaging. They are not going to do anything about it and are saying that it was packaged correctly and it is...
Ebay protect fraudulent sellers
Ebay protect fraudulent sellers of haynes pro software that is hacked. It doesn't work and seller cancelled return con man. Ebay take no responsibility and send you in circles.
Selling a car seat
I’d like to sell a used but like new car seat. My listing is getting declined because used car seats are not permitted to be sold. Fair enough, but why am I seeing an abundance of the same - used seats already listed in that case?
Is eBay willingly supporting counterfeit goods
Saw a IWC Tourbillon watch for sale in HK, brand new for £198. On closer inspection the mechanism front and back are different to a real IWC, never mind that a second hand one goes for £20k and up. so I reported it to eBay but they have just cleared ...
Verification
Received email asking to update the verification.I uploaded passport photo verification progress message comes up with green ticbut I keep getting emails asking for the same information.any ideas ? james
selling
poitless selling on e bay when buyers can send anything back and use item broken on arrival but should have used changed my mind and e bays money back guarantee,e bay dont care why the buyer sent it back and automatically accept a buyer request to re...
U r l o won’t let me list item This item is not permitted under the {URLO}. Please do not relist.
This item is not permitted under the {URLO}. Please do not relist. Why is this coming up and won’t let me list item
Postage
Does anybody know how, or if you can, choose your own postage anymore. Went to.list something but would only allow £2.74 postage. It will cost more than that to send. Couldn't find any options to change it.Thanks.
Counter
Hello fellow Ebay users.Does anyone know why the counter for visits keeps dropping?It's dropping 50 plus at a time.I'm guessing it's dropping hits from more than 30 days old but I'm not sure. Thank you for your help.
Can’t sell to USA
Just lost a £1000 sale to the USA, Americans can’t buy from uk sellers, called ebay and wasn’t told this (had to use google to find out) apparently the GSP to USA has been put on hold, thanks ebay, totally useless as usual.
Item delivered empty
I recently sold an item but the buyer reported that the parcel was empty on arrival and supplied photos. I have refunded the buyer in full but now I, as seller, would like to get a refund for the delivery costs. I contacted Evri (the courier) and the...
Order cancelled
I placed the order 21-13225-57787 and the seller claimed problems with the delivery address, in which the address was correct, there was no problem, as for the refund I still haven't received it, to receive they charge on the spot but to return the p...
Email problem
Why can’t I reply to an email, as when I click on the email to answer it there is nothing there to reply, and I have been asked a question about an item that I have sell and I can’t reply to it regards
Feels like a scam, do I just sit tight and wait for 'delivery'?
Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...
Returns
I recently sold an item and the buyer did not accept the condition of it , I authorised a return for this and they have been given a refund , however I have not received the item back and I have no reply from them when I have messaged them . The refu...
I can’t open my messages
I can’t open messages today
removed my negative feedback I was left for paid item, by ebay based on lies from seller.
Hello!I paid for item, and while I was waiting for the item, 2 weeks later (yesterday), I needed an other item (from the same seller) and opened my ebay just to find the paid item was refunded it, canceled, and a message was asked me ,by seller, +25 ...
My account was hacked.
My account was hacked. I was able to change my password, but I can't change the country, as the field for it is inactive. Any idea about what I can do? Thanks.
Postage
I sold my itemThe buyer choose a courier i made an error and posted the item Royal Mailso I can’t mark as posted what can I do ?the item has arrived and the buyer is happy and has texted medo I just wait the 14 days further payment?
Guest order allocation to my eBay account
Hi, I purchased an item as eBay guest. This item was paid for, yet never delivered. When I try to contact seller, eBay asks me to register a new account. Yet I already have an existing account. How can I allocate my guest order to my existing account...
Listings switched to simple postage
I sold two items this week and have had to use ebay simple postage. I have been selling on ebay for 16 years. I am a private seller and sell now and again when having a clear out. When I listed items I was able to select an option that avoided the eb...
Cancellation of Order Number 01-13249-24002
I ordered two batteries from the same company a Powerline 334 and a Powerline 335 when I had paid for them the listing came back as one 334 from tayna batteries and one from parts savers another 334 which should have been a 335 I immediately messaged...
Presumptive search engine?
A reminder about what happens when AI is allowed to go unchecked! Has anyone noticed how the search engine sometimes can't recognise common words?I typed in 'Boiling point tester', the search result said:'Including results for boiling poit tester. Se...
Nike air max 1 ’87 SP Size 10 UK White
Unable to list this is the description ?
Ebay failed to help
I recently bought a wii controller. It was delivered but didnt work so I informed the seller straight away. The seller promised to send another one by the next working day but it never arrived. In the meantime, I also ordered another wii controller j...
Resolved! Account restriction and suspended
Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...
WW2 German military items
Listed a German WW2 ring only to be told it was not politically correct etc, then you put in German WW2 on a general search and over 51,000+ items are listed riddle me that.
Security playback button?
Can anyone tell me what this Security Verification button is please. And is it something new from eBay? I've attached a screenshot of what I'm on about to help.
Poor buying experience from 34,000 buyers
I have just had a second purchase refunded though a current listing.seller both times stated book was late when I opened a request and that I should wait 5 more days and that I should close my" item not received case", not on your nelly ,wobl.i looke...
Sold fake and flammable items
Morning I purchased this order in February 2025. As I have just recovered from two major operations. I was so looking forward to braiding my hair just to feel and look a little better within my self and appearance. Well on the 18/06/2025 I managed to...
Human contact???
Is there anyway of speaking to someone at eBay. Or is that a massive no? How do I let someone collect goods when eBay has my funds on hold?
Debt recovery agency
Hi there, just wondering if there is anyone who can help me! I have received a letter from, "moorcroft debt recovery " stating that they have taken my debt on from ebay commerce UK Ltd for £514.34 . I have never received anything from ebay stating I ...
A SLIGHTLY incorrectly amended US Ebay listing from the US in the UK
Well, I plan to purchase an LP from a seller who is very nice and he screenshotted to show that his listing is rightly re-amended price tag wise from his end, though the figure isn't correctly updated from me the buyers end for some reason! It slight...
2 step verification
Each time I turn 2 step verification on I get the successful email saying it is now enabled. However, when i logout and log back in again no additional verification takes place so i only need my password. Am I doing something wrong perhaps? Thanks
Apply voucher to an offer
Can you apply a voucher code when seller accepts an offer from you?
eBay’s Broken Return System: A Lesson in Customer Frustration
I’m beyond frustrated with eBay right now—and I think it’s time the public knew why.I purchased two air suspension parts for a vehicle—not cheap items, and definitely not something you buy expecting failure. The first unit was faulty straight out of ...
zero feedback bids a scam???
I posted an item on 21 June receiving 14 bids from five bidders - two joined ebay same day - from France, Italy and Austria all zero feedback so far. Highest bidder has messaged to ask for auction to end for an instant "buy it now". Is this a scam?? ...
Order Shipped but Not Received – Assistance Required
Hey,so we dispatched an order through royal mail. The tracking number is "VF764740879GB". Can you please check this matter? The customer is saying that he did not received the order yet but it is dispatched long ago. Kindly advise.
My messages
My eBay account was fine yesterday but today I cannot buy an item and I cannot open my messages. I am in the process of ordering a bespoke item and have a message with the price but cannot open it or contact the seller. The screens for my eBay don’t ...
Mark an item as received/delivered.
An item has arrived via a courier service arranged with the seller, I wish to mark the item as received, but there is no option to do that either on the website nor mobile app, how can I set the item as received or delivered.
V Post Uk?
Hello Ive just found out my buyer is not uk based but has given the following address:V Post UK Unit9, Britannia Industrial EstateSuit SPL660708837, Poyle RoadColnbrookSL3 0BHAssuming this is a courier is it ok for me to post to this address? What ha...
Simple delivery
Hi can anyone help....I can't post through simple delivery as not at home when postman comes and have no printer. Thanks
Dishonest buyer
I've fallen prey to a dishonest buyer.In short I sold a pair of brand new sandals in perfect condition.Buyer requested a return stating sandals were damaged & I should have mentioned this in the listing.However my many pics showed them to be perfect ...
Finding sellers number
Hi there How do i find a sellers details , purchased an expensive item that requires collection but the seller isn"t responding to my messages.. I need to send a courier for the item.. How do i get the sellers name and address, you used to be able to...
Return item
I sold a jacket giving full description and sizes. The buyer has decthe wants to tReturn it as it was too big. Although I had no returns listed, I agreed he could return it but he now wants me to pay the postage. Is this correct.Can I now change my m...
Changing category
I have just listed a dusk.com sofa throw and it’s gone under Home & Garden, Household Accessories. I would prefer to have it under Home, Furniture and DIY, Home Decor, Throws. How can I move it please?Many thanks.
Customer returned parcel as "No Longer at This Address" but I didn't get it back & She wants refund
Bit of a long story but here goes.... Customer buys a £60 item and due to the 9pm next day collection cut off, I produced the postage label straight away. I then get a message from her to say the address on the account is incorrect and could I send i...
5% off with code JUNEBALANCE5
Can anyone tell me why a ‘5% off with code JUNEBALANCE5’ has been added to all my listings please. I don’t want to offer a 5% discount and worried now that anyone making a purchase is entitled to this. I wasn’t aware or informed this would be added a...
Not so Simple Delivery
HIWhen choosing Royal Mail as the courier on Simple Delivery I have all my items as free post and when sold I have then wrapped/weighed and assigned the best courier service It doesn't now give you the option for the tracked 48 serviceI have always i...
3rd party or Courier collected item - reported to have a fault?
I have sold an item and stated the listing as 'collection only'.My buyer decided to arrange for it to be collected by a 3rd Party or courier.They are now reporting that it has a fault.I have offered for us to be happy to have a look at it and see if ...
Fake watches
Hi, I bought two Rolex watches for ~£1,000 each and when I took them to be repaired the watch expert told me they were both fake. How can I proceed with this? Thanks
Unable to contact seller
I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...
Phone number for ebay . Does anyone know?
Does anyone know the phone number for help. It's driving me mad
Simple Delilery
HiAre relisted items going to be changed to Simple Delivery ?Or will they remain as they were until they have been listed the 8 timesAlso after the 8 relists will the items then have to be SDI have 200+ items which are all on auto relist and are free...
Ebay unfair gave buyer refund and label to return
I sold an Antique bowl for a fair price the buyer stated it wasnt as expected? but it wasnt misdescribed got a letter from someone in Antiques to say not worth what he bought for . Ebay said he had to return it and gave him the label to return uninsu...
Ninja
My ninja slushie machine has cracked and I am trying to get help from the seller but I can't get any help with it from them they are ignoring me
Virgin media had my router removed from sale.
I had a new sealed virgin wireless router for sale. Virgin media had it removed using the electronics policy relating to transmitting or receiving covert surveillance signals. Either they are abusing the policy to stop people selling their routers, o...
Making a listing.
Can't get beyond description when making a listing. Continue command is unresponsive.
Is the ebay app down?
Hi, suddenly I cannot use ebay on my mobile. Is there a problem.Is there a problem, message says This version of the app is no longer in use please update.When I click on update it cannot!
Item listed as new on eBay but shown as used on Google
Spent the day reveiwing my listings only to find that many of my listing which are listed as new appear as used on Google.Some are listed under "new other" on my ebay but appear on Google as pre ownwed which is not the same as , for example, new but ...
Refund funds
Hi , hope someone can help please , I refund a buyer earlier and eBay refunded them out of my available balance , hadn’t posted anything out yet so I havnt been paid. ,why am I refunding the buyer when I havnt received any money ? And will I get the ...
SIMPLE DELIVERY - CHANGES TO LISTINGS
All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...
Resolved! How can i contact ebay CS?
I have a return opened (Item didn't match description) for some fake silver bullion coins I purchased. The seller seems to have accepted the return but no label sent, just an address in the return screen and 2 options "add tracking" or "contact selle...
Changing tracking Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri o
Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri office to be found locally.So bought Royal Mail postage and posted to buyer.Problem is I can't change the tracking number from Evri to RM so item not linked to RM postag...
None return of transaction fees
Hi there.I sold a new mother of the bride outfit for £65.I always clearly ensure my adverts contain detailed measurements.The transaction fees for the sale charged by Ebay equated to £10.65.The buyer requested a return, as it was stated it "didn't fi...
Buyer Returning Collection Only Bed
Buyer bought bed as described and photographed. The bed was as i bought on Ebay but I found too big and modern. Ebay is not try before you buy so I did the right thing and accepted it as sold and listed to sell. Bed was Collection Only but buyer then...
Buyer not collected
Hi all,Posted an item last weekend and ready for collection 16th June. Buyer still hasn't collected and hasn't responded to messages.What happens to my funds and how long do I have to wait?Thanks in advance.
New ebay account; bank account “check” still not compleyed after 2 months…
Hello, I started my ebay account around mid april. Ebay deposited £0.01 into the account, but after 2 months they still have not withdrawn it. So the full bank account check is not complete. In the meantime i’ve sold a number of items and cannot with...
Buyer to send new delivery address "In a few days"...
Hi all, yes it does seem sketchy to me, but thought I'd ask. I sold an item for several hundred pounds and the buyer has now said wait a few days and to send it to a new address they're going to send me, as they are "out of the country". The original...
Damaged Item
We’ve just received a message at 3.45am from a buyer saying one of items sent has arrived damaged. The item was delivered, by Evri, 6 days ago to an address in the UK. The photo provided by the buyer shows a mobile phone with Chinese writing on it an...
Listing not showing in all categories?
Listed a vehicle recently and entered 4 or 5 different search keywords in title but doing a search will only bring item up under one of the words?Not had this issue previously?Thanks
Item not received
I ordered an item which was not received and opened a dispute with ebay who asked me to try and resolve the issue with the seller. the seller has not responded despite several requests to either send the item or refund my money. Surely eBay should he...
Switching from individual seller to business account
Hi, I have an ebay account. I don’t remember when i created an ebay seller account. But now I want to start a business account on ebay. It won’t give me option to switch from individual to business seller account. Can you help me with that please? Th...
Recieved an email saying not to send item
Received email from eBay setting. Do not send parcel checked. Item number seems correct. But bayer seems different name, i'm not sure if legit
Variations
How do I add variations to my items? I want to add A4 and A3 options
Resolved! Buy made an offer on my item and an offer on someone elses and both of us accepted.
Buyer made an offer and I accepted. I then spent the morning getting the item ready for collection (which wasn't easy) and altered the area where the item previously sat, as they had said they were going to collect it straightaway. I then get a messa...
Sending items bigger than 60cm
Why am I only offered postage options for items smaller than 61cm, on Simple Delivery? Is that really the biggest size? How do I set up postage for a poster that measures 69 cm long? (Thanks!)
Resolved! Seller feedback
Hello. I'm finding this very rather confusing for myself so I will try to explain in the simplest of terms for myself and everyone. Apologies if I aren't as clear as I mean it to be. I purchased an item, the item was not delivered in due time so I op...
Resolved! Buyer collected item but eBay still holding finds
I sold an item and the buyer chose to collect. My monies are still being held pending me confirming it’s been posted. The buyer has already left positive feedback as have I. How do I get my money released?
Simple delivery, is not simple!
I have used EBay for the last 20 years, but simple delivery is the final straw! Some carriers are better on price but not size, others are better at size, of parcel, I would like to have the choice and be able to charge the customer what I want, not ...
Evri lost parcel
The product I purchased from eBay was not delivered to my address and the seller does not respond in any way.
things that have been on here for 6 months
is eE bay ever going to recover?.... my vinted is 4 times better with half the listings its a joke and no fees and things I have had on here for 6 months selling in 1 week with no promotion.4 years of growth getting better and better with no need for...
No order details
Hi. I bought an item and paid via PayPal and the money went to eBay. But neither I nor the seller have any order details. I only have the PayPal transfer details. How can I get my money back if the seller doesn't have the order and won't send the ite...
Getting money for an item sent
I had a ring listed on eBay which I sold, got the label for the ring sent it in the same ring box and padded envelope that we’ve been sending them in for the past few weeks. (Had a few rings for sale). Packaged up all for panels on etc etc like norma...
Report Fraudulent Buyer
Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...
Ebay are still saying we have a choice? BUT we don't! Do they know what they are doing?
So just sold something, and ebay have already taken the 'simple' delivery charge of £2.96 for a evri service that would normally cost me £2.70 via Evri with their already standard £20 cover if a parcel goes missing etc. How does ebay justify not only...
EBay holding funds.
I posted out some goods on 17th June, paid SD & Royal Mail confirmed it had been signed for and delivered on 18th June. On my eBay account it is still showing as not delivered so holding back funds, we’re 5 days gone now after it had been delivered.....
change location on my account
the location is wrong on my account. any ideas as to how i change it?
Hi ive just purchased something which is collection only can i send a courier to collect for me
Hi I've just phased something that is collection only ,and have a qr code for seller ,can I send a courier to collect?
CONFUSION
I am in a loop.I have used EBay maybe 15 years,I am 91 I just cant get to grips with it at all now,Its got me on hold so I cant pay .I am all for computing BUTTTTTTTTTTTCan I actually talk to someone that drinks coffeeits called a HUMAN On a phone wo...
Resolved! Buyer telling me to activate the buyer protection
Hi all, hoping someone can provide me with a simple explanation that I have been unable to find online! I sold some figurines and the buyer received these on 29 May. today, 23 June, I have been sent photos of damage to items stating it would have hap...
Had a bad review needs removing
I asked ebay to remove a negative review, person bought an item they weren't happy either so offered a refund but they were happy to keep item but still gave a bad review.
Benefits of business account?
Hello, I rather stupidity went from a personal account to a business account last week and it is the worst thing I done. The fees are crippling. I do large items so postage is sometimes as much as £150 and eBay taking a cut off this aswell. With arou...
Telephone number needed
I am about to remove all my items for sale as I don't feel comfortable with eBay anymore
Disgusting
What the *bleep* is going on! eBay has no human contact and everything is automated which doesn't work! If I don't get a response I am closing my eBay account after 20 odd years
Simple delivery is not so simple
I have just tried to relist some of my items and Ebay have taken away the advanced options for postage, leaving me with only simple delivery. I have spoken to Ebay about this and advisor tells me just to create the listing again to get the option of ...
SIMPLE DELIVERY
The cheapest Simple Delivery charge is £2.70 and I now have no option to opt out and use my own delivery service, I send Items in a small envelope much cheaper than this £2.70 so my Customers will think I am over charging them for Delivery, all my It...
Custom delivery
Has this option been turned off?
Faulty item
Hi,i purchased a part for a vehicle which on fitting was found to be faulty. Have contacted the seller to explain and was told that they had re-issued the part and to wait patiently for it to arrive. This was 4 weeks ago, they are not responding to m...
postage section on listing form
Could some one please tell me how to change Simple Delivery option.I need to post an item in a tube. When I try to list it there is no option in the SD .I can understand why as it does not fit the set sizes.However in the listing form there are no op...
Resolved! Buyer settings
I've got a multiple listing but the buyer can only buy one, ebay message says "The seller only allows buyers to buy one item every 10 days" ?? Where do i change that setting please?
Making an offer.
I tried to put an offer on an item and I got the below response from eBay. Attention buyerUnfortunately, this item isn't available for purchase in your location.(e270929-1260494x) I reached out to the seller and there just as as confused. We are both...
Discount code for app ?
Hi can anyone tell me where to get the £10 discount voucher for buying on the , and is there a spend-limit.Thanks
Buyer wants a full refund
Hi,Buyer has asked for a full refund because the bag smells and has stated i must have cleaned it with something. I have refused to refund as I know that accusation is incorrect. The bag has not been cleaned for several months. I don't see why i shou...
what happens to Buyer Protection fee when the item is delivered without a problem?
what happens to Buyer Protection fee when the item is delivered without a problem?
postage overcharged
I sold an item and selected Evri drop off postage for £2.94 with my listing which the buyer paid. However, I've been charged £5.46 on my order details. I can't seem to find any way of contacting eBay customer service to query this. All my other sold ...
'Simple Postage'
Like many other eBay members, I have reached the end of my tether regarding the dictatorial style introduction of Simple Postage, with the banishment of Custom Postage. Since this past weekend I have spoken to 3 different agents, all of whom were ver...
Surprise Surprise....re Custom Postage
Hi everyone who is doing their nut about about the disappearance of Advanced Posting Options....sorry I had to make a new post as I don't know how to reply to a message, or rather, can't find the Reply option, why doesn't that surprise me? Anyway.......
Item description disappears after listing item
I created an item listing to sell, with a detailed product description, but this text disappears after I make the listing live. The description field is completely empty! If I try to revise the listing, I am unable to select the description field. Is...
Simple delivery Charges more expensive than prices on Evri website
I’ve always used Royal Mail for deliveries but some of my items are coming out at between 2kg to 5kg and this adds about another £3 to the cost. Looking at the Evri website I should be able to post a parcel up to 5kg for just £2.62 provided the buyer...
Postage
Hi, it said no postage available when I tried to print the evri code so I have sent the parcel myself through evri. I have forwarded the tracking number to the buyer but I do not know how to update as sold? Thank you
tel number for customer service please
customer service tel number please
Postage
Hey guys, only new to this but can someone explain,when a buyer is paying for postage,they pay straight away, then i also get charged for the label? It looks like I'm being charged along with the buyer but I'm not seeing it payed back when money clea...
What over educated 'MUPPET' thought 'Simple Postage' was a good idea?
Just WOW....Why have you taken 'Custom Postage' away when selling items where buyers pays postage??? When doing postage through this way I can't book collections and your giving 2 courier options 'Royalmail, Evri' where are all the others? Would you ...
Seller who wants reimbursement for package lost by courier en route to buyer
Hi there, I am a seller. A package I sent via Evri never reached the buyer. It is now reported as lost. I am fine with reimbursing the buyer, but want to know what can be done for me to reclaim the cost of the item I sold. I would be grateful for any...
Wrong Item Received by Buyer – Delivery Company Error
The buyer has received the wrong item.I am the seller and had only listed one item. I followed the correct steps provided via email to ship it. eBay generated the shipping label and tracking code, which I used at my local post office to send the parc...
Simple Delivery
This new Simple Delivery, with no option to change, is ridiculous.I have a customer that wants to buy 10 items from a listing of 22, according to the new system, the customer has to pay 10 lots of postage, I have to print 10 labels and send 10 items ...
New selling format
How can I r3vert back to the old way of listing an item to sell as I hate
The Nikon z6 mark 3 I paid into through PayPal credit the item didn't turn up because it was a scam
The item I picked up from the Post Office was an envelope with a paper mask and newspaper this seller is a scammer and I would like him reported now I am stuck with a credit arrangement through PayPal because of this scammer
Faulty Item
Hi I recently bought an item that was clearly second hand, sold as new. The seller assured me it was a mistake. An item that had been returned to them, and sent out to me as a sale. We agreed a discount, now they haven't paid it and have stopped repl...
Selected wrong reason for return by mistake.
I was sent the wrong car part, have tried to get satisfaction from seller but want to return it as incorrect. But I accidentally selected 'doesn't fit' and am now being told I have to pat for return.How do I select the correct reason, as its the sell...
Item defective, seller has closed return immediately with no refund or return
I bought an item that was new and it stopped working within a week. I messaged the seller straight away but got no response. Today I have requested a return but the seller has straight away closed the return and not allowed a refund or return. How ca...
Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.
I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...
Reactivate my eBay account
Hello,I just created this account and have not listed or purchased anything yet. However, I received a message saying that my account has been deactivated.I'm not sure why this has happened, and the message says I can still sell if I contact you — bu...
envois a Israel
Je vois que presque tous les vendeurs refusent d'envoyer des articles en Israël.Les motifs sont tout a fait incroyables... Ce n'est pas pour la première fois que les bombes tombent sur nos têtes... au lieu de nous soutenir vous préférez lancer d'autr...
Seller cancelled my order, due to wrong address then I cant reorder the item
I ordered last night, i input my postcode with minor error, purchased the bag but the seller cant make the minor changes, so she decided to cancel my order so i can edit my address and now I cant reorder the itwm
getting paid
ive just sold an item on auction for collection. ebay has not confirmed payment from buyer yet. buyer has emailed asking to collect. is it reasonable to respond by saying happy to arrange collection time once ebay has received and confirmed payment f...
How can i get the refund
On June 12, I bought a soccer uniform. The seller said that eBay couldn't pick up the item and send it to my address, so after communication, I was asked to get a refund. On June 19, I inquired of the seller whether the item could be delivered to the...
Seller has blocked it deleted the account
I bought a injector a few weeks back and unfortunately it only worked for a bit and was still under the 30day warranty, I contacted the seller to discuss sending it back for a refund and had no message back after a few messages I have noticed he has ...
No option to use your own method of sending, forced to use there delivery option only
What the hell is going on with eBay, now when I list items I can no longer use my own method of how I want to send it, I am forced to use there simple sending system, WHY ??? I will only send via RM and have RM collect from me as I cant get out and t...
No postage label option to print even though buyer has paid for postage
Can not post item as the print label option hasn't got any options/ label to print
Refund
How long does ebay take to refund is it usually within a day if the seller has also agreed?
Listing fee charge even though in my account it shows that I can still list more
Why am i being charged of listing fee even though when I checked my account it says I can still list more item for the month? Thank you!
Combined a parcel for a buyer
Hi, a buyer bought 4 items and I put them in 2 parcels instead of using the 4 postage labels I’d pre paid for, now it’s showing 2 items have been delivered when all 4 items were in the parcels, eBay are holding my funds as it obviously looks like 2 h...
My listing was removed and labelled pornigraphic
eBay recently removed one of my listings, their reason was because they classed it as pornographic. The item was a coffee table book entitled Porn: From Andy Warhol to X-tube and as the title suggest was a history of pornography through the ages. I a...
Simple Delivery cannot combine postage to a single invoice
Sigh. I think this is where ebay and I part company. My bidder won 3 lots but ebay will not let me combine postage. Suggested solutions are just sticky tape over poorly thought out functionality that clearly is designed to force sellers to use ebay t...
Sold item. Money in account different than expected
Confused... Money in account different than expected after taking fees out. Expected 17.98 and available 9.98 . No one to ask for help regarding this
Posting lable
Buyers address or characters invalidSo it won't allow lable issue
Oversized parcel too big for simple delivery - no other options
How do I sell something heavier 25kg, and bigger than max simple delivery options?! I intend to use Parcelforce 24, but I'm forced to choose a postage for a courier that won't take my item? What do I do? Edit: also spoke to ebay on phone couple of da...
Some people. ! Any suggestions ?
Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...
eBay letting buyers get away with fraud
Twice in the last couple of months I've had a buyer state there are defects when there are none. I'm very honest in my listings and take lots of photos. One buyer said a jumper was significantly not as described size wise even though I listed as per ...
Re open return window
I purchased a watch and it didn't fit, the seller declined my return n closed the return down. Looking at the advert in more depth I noticed they had 2 different watches advertised on the images. They are now willing to accept the return but how do I...
