faulty electric piano

[jgm_6192]

I purchased a Glarry piano from a seller  back in February this year and initially it worked although we noticed a problem with the power cable connection when we first tested it- but then it just stopped working so we actually purchased a replacement power cable for £14 but now it doesn’t work at all!  I believe the return window closed on March 12 and we have tried to contact the seller directly via e mail and on Ebay with no response so open ideas of what we can do?

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You may still be in time to claim from your payment provider,  worth a shot.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@jgm_6192 

[jgm_6192]

Ok. So yes as i mentioned its past the refund window. Not sure about the
warranty/ guarantee but we did find a UK based company and location for
them which we have subsequently contacted with no reply

🤷‍♂️