change location on my account

[driveucrazy-2009]

the location is wrong on my account. any ideas as to how i change it?

[tobiasd4]

You are in China.

If you moved to another country, you need to open a new account on that country's site.

will need a different email address.

[driveucrazy-2009]

Im in UK, never been to China 😆

[tressygirl]

@driveucrazy-2009  wrote:   Im in UK, never been to China.

However,  this is what your country of registration shows on your feedback profile.....

Positive Feedback (last 12 months): 100%

• Member since: 23-Feb-09 in China

  You need to contact eBay Customer service to investigate this asap, if you have never been to China.

  This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

  https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

  Lines open 8 a.m. - 10 p.m. on weekdays

  
  9 a.m. - 6 p.m. on weekends.

  
  Automated agents will be available on chat outside of the above hours.

  
  I do recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

  @driveucrazy-2009

[driveucrazy-2009]

it appears call back isnt an option as it doesnt recognise my number as UK number

[tressygirl]

Where are you calling from?

@driveucrazy-2009 

[driveucrazy-2009]

UK Ive requested a call back

[tressygirl]

Hopefully , they can clear this conundrum up for you!  Do come back and tell us the outcome,  it may help us to help others finding the same issue.

@driveucrazy-2009 

[driveucrazy-2009]

Im stuck as my number isnt recognised even though its the number on my account settings😞

[61stephenuk]

If your contact details as well as location have been changed it's possible an attempted hack.

Contact eBay https://www.ebay.co.uk/help/account/protecting-account/get-help-hacked-account?id=4196#contactWay to report this and get everything back in your control,1st thing is to change your password.

Also check your device for malware,keyloggers etc