You can have a chat with Customer Services and see if they can help.
It is impossible to say what the issue could be without seeing the listing.
Use the link below to get a callback:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
