Member To Member Support

Selling vehicle problem

Trying to sell a motorcycle but when creating a living it stops & says there is a problem? Tried many times. Any advice? Thanks.

I paid for an item but the seller had sold it without letting me know

I paid for an item but the seller did not tell me it had already been sold. I'm absolutely gutted by this as I really wanted the item for my son. The seller never let me know I spent my last money onit and now I have nothing at all in my bank account...

eBay Account Banned Without Explanation – UK Company, Need Urgent Help

Hi everyone, I’m reaching out because I’ve run into a serious and frustrating situation with my eBay account, and I would really appreciate any help, advice, or direction from the community or support team. I am the Director of Pink Diamond Ecom LTD,...

Fake Parcels

Hi. I have received a parcel but all it contained was ripped up cardboard. The label is marked ebay seller but I have not ordered anything from Ebay. It has the correct name and address but no senders name. Is this a scam?

Counterfeit item purchased

Hello, I am a watch repairer. About 2 months ago (i have 8-10 week turnaround) i bought what i believed to be a genuine factory sealed NOS Rolex crown https://www.ebay.co.uk/itm/146318179274I contacted the seller and told him and he just declined my ...

Simply Delivery Questions

So eBay's Simply Delivery is here, so I have questionsfirstly when you get the email with the label can you custom location the label to a spot on the A4 paper, as I used 4x6 labels on a 4 per page sheet. If you will eBay reimburse the cost of the wa...

Payment on hold

Just received this email from eBay: ‘Your buyer filed a payment dispute for an order placed on 25 Dec, 2024. This means that they disputed a charge directly with their payment institution. They're requesting £11.35 back, and the reason for this dispu...

Postage/collection only error.

Hi there, I just sold a motorcycle on eBay and when creating the listing I selected ‘collection only’. Now eBay is asking me to post the item which is obviously impossible. I should have a collection code shouldn’t I? I’m just wondering how eBay will...

weight and dimensions missing for new listing

Unable to list the weight and dimensions any longer on new listings (using excel to upload in bulk) and ebay listing all items at 1g even if the item is 10Kg and sold using the Global Shippingh Program to Australia!

Ebay requesting credit card details as an age check

Just tried to buy a circular saw blade & got this message it then requests i put my credit card details in, now im not putting my credit card details into a webpage, my payment methods are already set up in ebay so they know what cards i have & if eb...

Ebay buyer

Hi i would just like to ask what can in this situation. The buyer who has purchased my ebay listing has not read the description and is threating me with complaints and more. He is clearly in the wrong but isn't giving up. I keep having these type of...

Global shipping wants GBP 269.55 (US $350.20) to send from UK to US

Does anyone know what I am doing wrong for eBay to be charging such a high fee for global shipping? It is just for a couple of small bullion rounds I am selling. Total packaged parcel weight would be about 300g-500g. The fee seems incredibly high, as...

Seller feedback

Just noticed someone gave me negative feedback in January. How do I remove it? He won an item and didn't pay for it then left me negative feedback stating he didn't have the funds to pay? Thanks

Extend the shipping time

Hi, The buyer asked me to extend the shipping time because he is currently on vacation, how long can I delay sending the package?

wrong feedback. shows earlier number.

Hi, my current feedback is 2140. but sometimes shows 2086 from an earlier time. has anyone had this problem.

Problem relisting unsold item - Domestic Cost Error

Anyone getting the Domestic Cost Error when manually relisting an unsold item? It's happening on my unsold items and in preview it shows postage cost 'calculate' . My attempts have been saved as drafts and I cannot list them.

private to business account

Ive been selling as a private seller for some time now. Low cost items but due to the protection fee being added, it has now made my items far more expensive than my competeters. So, Ive opened a shop but its still saying Im a private seller so I ass...

postage not paid

Sold an item and paid for postage with eBay. The buyer has sent me the following message "Item not delivered due to sender not paying postage." I have checked Royal Mail tracking, but it is showing nothing.Any good advice on how to continue from here...

Overseas payment

I have a similar problem to the messages below. I am in the UK, buyer is in South Africa, but when he attempts to pay, gets a message saying I do not post there. I am enrolled in the Global Shipping programme and have not blocked any countries. Ebay’...

Payment for a sold item

The item was sent and physically delivered by Royal Mail 48 Tracked. I received feedback and a reply from the buyer (to my query) that the item was DELIVERED. Unfortunately the postman did not scan the package during delivery and it is marked as "rea...

Keyboard

Can't reply to query from potential purchaser because keyboard will not show.

remove listing due to unauthorized seller

a few days ago i have list the product and ebay remove it by saying it is pirated or your are unathorized seller so how can i become a authorize seller

sent with Evri on 2nd April but not delivered yet.

I used Simple Delivery recently and sent 3 orders on 2nd April. One of the buyers contacted me today saying it had not been delivered. I checked the tracking and it said it had been picked up so it's not even out for delivery. What a farce this is. I...

Cash on collection

Hi just sold a lot by auction, the buyer is local and wants to collect in person and pay cash on collection.Is this okay? Buyer says that to pay through eBay he must pay the delivery charge.

UK HMRC Customs Charge on Pre-Voucher Price

Hi there - I wonder if anyone here can help or has had a similar issue? I bought a pricey item from Japan during a discount promotion. Whilst I expected to pay import fees (20%) it appears I've ended up paying against the pre-discounted price -NOT FA...

Simple Delivery RM postage costs

I still can't see Royal Mail postage option for 2kg-10kg.. goes straight to 15kg.. with the cost being a massive difference.. what's going on ?

Buyer hasn't read the title or description properly.

I listed a metal platform to be used with 3 in 1 multi purpose style ladders. the title and description clearly stated the platform 'for' the ladders, and not platform 'and' ladders. The buyer requested a return as they said they were not as listed o...

item not received from October 2024

Item still not received since October despite them messaging me constant promising on. What can I do?

Item damaged in the post but buyer wants to keep it

Hello, I sold a picture with a frame. The frame had some damage as shown in pictures and was discussed with the buyer. In transit the frame broke more and bits had fallen off. The buyer sent me some pictures and I asked if she wanted to return it or ...

Missing item in my purchases tab

Hello I recently bought an item but need to return it. When I go to my purchased item tab the item is not there! I have received the item and can see payment in my PayPal account but nothing on eBay. HELP

Opt Out Small Items on Simple Delivery

I've spent the last hour trying to find where I can 'opt out of Simple Delivery for small items.' no luck at all. Does anyone know where the opt out button or whatever it is, is located? I send small letters under 100g and so to use Simple delivery i...

Auction items under 100g starting under £10 that sell in excess of £10

Have not as yet seen this addressed and would appreciate some pearls of wisdom from an experienced Mentor. In the event of an auction item under 100g with a starting price of under £10 sells in excess of £10, does this transaction still qualify for e...

I can't list a camper van cover I'm selling because Ebay claims in error that its an airbag

Viewing a cycle...

I have a cycle for sale an somebody would like to view it, I cannot message them my address so they can view. How can I solve this problem?

Collection only not working

Hi all, I have tried to list an item as collection only but it automatically gets changed back to simple postage. Is collection only no longer an option ?

Seller delayed return of faulty goods to get over 30 day return policy

Hi. I bought some wheels recently which turned out one was faulty and dangerous.I reported this issue with them a few days after delivery and after a long winded discussion he reluctantly accepted them back . I sent photo and videos to which he final...

Click and collect

I sold items that were meant to be delivered to an Esso station Sent tracked delivery but the Esso refused delivery This has happened before with other shops. eBay refuse to help as my tracking ref doesn't show that the item was delivered. eBay are i...

£15 credit for selling

Recieved an email stating that I qualified for the £15 credit after selling a item. No sign of it yet, did anyone else take this offer who has an idea when I should expect it please?

My payment will not go through

For some reason I can't use my card today .keeps telling me to change my payment method.theres money in my account ,so I'm losing it I've bought from another site with no problem ?

Simple Delivery - Compensation for damage in transit

I have read articles about Simple Delivery but I’m still a bit confused about compensation so would appreciate your help. I’m planning to list ceramic items to sell but they are on the EVRI list as items they will not pay compensation for. If they ar...

Another 'simple' delivery question.

I'm aware you can arrange a collection as a tiresome and lengthy separate step after the customer has paid for a label, but the arcane instructions on the help page say you can also drop off royal mail parcels at a post office. My question is will eb...

Talk to someone

How do you just talk to someone about the problem

Simple Delivery parcel weight ranges

Does anyone know why Simple Delivery parcel weight ranges jump straight from 2kg to 15kg, when Royal Mail's own price chart includes a 10kg increment? Posting a parcel that weighs less than 10kg using RM tracked services would be £7.69 (24 hour) and ...

refund on price of item

Been trying for weeks to get refund on offer on item bought from seller now blocked

Cant change my email

It says it is already in use

Temporary account suspension

Hello i have just created a account on my company details just after 10 minutes my account status was temporary deactivated i dont know whats wrong. Please help

Wrong Label

Good afternoon, I printed a letter label to sell an item but was told I should have made it for a parcel when I got to the post office. I called Ebay this morning and was told someone would call me in two hours to help, but unfortunately no one has c...

Cancelling an item

I accidentally bought an item which was available for collection only. I didn’t realise unit I had paid for the item. It turns out the item is about 300 miles away so really not an option to pick it up. I tried to cancel the item straight away but it...

False advertising

Bought an item shown as a brand in picture, was not the brand but generic on arrival. Seller keeps sending automated refund offers now up to 40% but I have been clear they have falsely advertised and a full refund is required? I am not paying postage...

Issues with seller

Anyone else having delivery issues and lack of communications from this company, that are now in administration. Ordered 2 tub chairs 12 days ago still not despatched and now not answering emails

Verify my age

Dont have credit card and trying to purchase some recip blades for work any way round this?

Unable to update Payment Method

Hi, I want to buy a Shop Subscription, but when I click to proceed I am handed the following red tap text: You do not have a valid stored payment method. Please add a valid payment method before choosing your subscription. Add payment methodWhen I cl...

Promote listings

Hi,So I'm quite new to selling and I use the promote listing option when it comes up how do I access it? I want to change it for items that aren't reaching at all or ad new items. All I'm getting is go to the sellers hub but that isn't there for me. ...

How do I sell just one item from a lot of several pieces

I listed several items of bedroom furniture as one lot. Someone wants to buy just one item which I have agreed at a given price. Anyone know how to go about this pleasr

Cannot collect my money as the buyer hasn't entered a collection code

How do you enter the buyers code to confirm collection if they don't give it to you? The clock i sold was collected a month ago yet i can't get the money. I have contacted the buyer twice to enter the collection code and still nothing. This business ...

Marking sold item dispatched

How mark dispatched when not using eBay label and prevent being told dispatch overdue

Brought from an ebay company they asked me to pay them directly for a good discount

Any one had same thing I contact the company asking questions before buying . They offered me a good discount price if I paid them directly I paid by PayPal so safe but I now can not find any of my messages to the company

Buying pot-luck

Hi, If a seller has a picture of a computer (particular make and model) and you choose your memory, cpu and storage size, is it fair to expect what you think you have bought to arrive? The seller says that you might get a Dell, HP or Lenovo. Is this ...

Ebay Simple ( Dumb ) Shipping

Hello All My recent experience of accidental use of "Simple" shipping .I list item for sale BIN and thought I had added a SIGNED for service.The item is £600 . The item sells. I go to set up postage appropriate to an Item of such value. For me this c...

How can I get help from ebay when the seller says that the wrong item delivered was due to ebay?

The wrong item was delivered to me, the seller says they posted the correct item and that the mistake was made at ebay's hub. How can I get hold of someone from ebay to address this?

Global shipping return

Need a item returned back from usa as person trying to keep item but says it faulty as put claim in but he won't give me his address so how do I book a parcel return and shipping label ?

Simple Delivery Don't Understand

Maybe I am simple but I don't understand. Even after reading tomes of unfathomable instructions. If you can no longer pack and send your own items then who packs them? If you can no longer print your own label then who prints it? Can you only have it...

Resolved! mis described item, now i have to post it to china?

I have bought a reflector for the back of my car. Turns out it came from China It is a piece of plastic that looks quite like a normal reflector for a car but it’s not reflective at all. As this was only a £17 purchase I’ve now been asked to arrange ...

I've returned the item but the seller didn't refund

I purchased some blackout curtains but the curtains were far from blackout.I contacted the seller which organized the return label etc.I sent the curtains more than a month ago and and the seller doesn't repply. I've sent the confirmation of the retu...

Listed with simple delivery but posted not sent with this label

Listed an item with simple delivery, after packing item it was over sized so sent with custom delivery. No option on eBay to change delivery method after selling item or mark dispatched. EBay refunded the customer the postage leaving me out of pocket...

Selling Limits

I'm a private seller with more than 400 items for sale on Ebay but with the recent introduction of Ebay's maximum 300 listings per month, this means only 300 get listed in any month. If I want to list more, I have to pay a £0.35 per listing extra cha...

Baffled by Simple Delivery collection and bring label

I can't work out if I can book a collection with Simple Delivery and still have the postie bring me a label. Royal Mail allows me to book a collection but not opt to bring a label. I have the QR code and tracking number from a sale but am baffled how...

My listings don't appear when I search them on eBay

Hi, I'm a new seller.I've listed some items. While they appear on "My eBay" dashboard, I cannot find them when I search for them on eBay's engine search. Is this because I currently sell only to the US market?Thanks!

Items not received

Ordered items from India they arrived early so no one there over Christmas Royal Mail tried again but messed up as there was someone there at the time of attempted delivery so sent the parcel back to India in January .The seller is being very difficu...

Overseas payment

I have a customer from the Netherlands who has won two of my auction items. I have the global delivery on my auction. When the customer tries to pay he gets a message from eBay stating that I do not deliver to that part of the world. I told the custo...

Verify bank

Micro payments not received, what do I do?

Scam buyer

Hi, I sold a phone new in packaging and received the payment as normal. For bereavement reasons I was off my eBay account. The buyer opened a case through his bank refunded his money and never returned the phone. I'm asking for advice now I have debt...

Buying dispute

This is my order number 18-12872-92400.My item was should have been with me! Between 1-7th April.Still not here!! Text the seller and ebay! Now getting message, I have to pay import tax!! Never said that on description.Would like my money back!! Not ...

How do you call eBay ?

How the hell do you speak to customer service?

Prepaid label to Jersey?

I’ve sold an item to someone in Jersey, when I try to access the prepaid label it says something is wrong and try again later. I’ve been trying to access it since Sunday. Is the issue because the person is in Jersey? I found the below in eBay’s T&Cs ...

Return issues

Sold an item for spares or repairs. Buyer arranged own courier and now wants a return, even though the condition was clearly stated with photographs. now ebay have sided with the buyer obviously but I'm not paying £40 out of my own pocket to get the ...

buyers questions

I cannot see the full question from buyers just the first few words despite what I try, so I have to see the question in my email is this normal

simple delivery

How can you use simple delivery without having a printer or smartphone

Resolved! HAVE UC CALL BACK

HAVE UC CALL BACKPlease check your payment details or use a different payment method.A / S / P

New update loses helpful feature

Hi, When listing an item through the app, the option to add a custom SKU is no longer available. This was a very useful feature for me. Is there a wayof getting it back e.g something in my settings or how to I reach ebay to suggest if it could be ret...

Automated change to simple delivery from Yodel

I am really cross that eBay has automatically changed my preferred yodel delivery choice to simple delivery (Everi & Post Office). Firstly it’s more expensive and I will now have to walk further to post my items as the Everi drop off is further away....

I paid for the items on ebay by credit card. Strangely the VND/Euro exchange rate has skyrocketed 30

I paid for the items on ebay by credit card. Strangely the VND/Euro exchange rate has skyrocketed 30% in just a few days. It went from 25000 VND/euro to 33000 VND/euro

Product safety concerns

I've just received an email and message about product safety concerns regarding the button cells which I bought recently. All very well, but the links to the safety concerns are Australian - I'm in the UK so I'm going to ignore it. I don't care what ...

Trying to find an item I bought some time ago

I went to previous purchases but the item doesn't come up. I'm selling it as spares etc., but want to see what the previous seller wrote. It was a Jazzy Air 2 powerchair. I wrote down the name and address of the seller but not the date. Must be a yea...

Uk customer service number

I have been trying for 2 days to contact customers services. Post keep saying 1 minute. But due to living in united kingdom I'm not getting a response. It would be really grateful if someone could provide a customer service number

Vat query

European customer has asked me (based in uk) to send item to uk address rather than his home address - he keeps getting strange eBay message saying I don’t ship to uk when he tries to pay which is not correct - does he also have to pay vat ?

simple delivery oversize items not working do i still list and sent with recommended wrong size &kg

we know simple delivery is *bleep* ,my item is 59 x 50 x10cm its not 61x46 x46 so its freight only but keeps jumping back 61x46 x46 recommended 2kg (it will be over 2kg ) so its wrong ? do i still list and when it sells do i put the label on ebay are...

buyer paid postage - I am being charged for postage again? please help

As you can see above- it's not fees- buyer paid £2.94 for postage and I am being asked to pay postage again?

Return policy

I bought a drive shaft for my car according to the 2 vehicle checks on their advert ( the first at the top of ad where the buyer puts in car details and the 2nd in their compatibility list). Both of the checks stated that this drive shaft fits my car...

item not received

I do not received my item yet.

Oversize items

Any ideas on how I can send oversize items on simple delivery, those more than 150 cm, and over 20 kg?Thanks

Questionable fraud

I have made a purchase from someone on ebay which clearly states what the item is supposed to be but a different item has been supplied via amazon and is not what I have been billed for or ordered. On digging deeper I have discovered the seller has 6...

Auction and buy it now

Sorry probably a really basic question. I’ve listed an item for auction and had a message to ask how much I would want for it for buy it now. What is the advice on this?

Age Verification Stupidity

I tried to 'Buy Now' a workshop tabletop electric planer. I really needed that exact model and the price was perfect. When I attempted to buy it, eBay popped up an Age Verification window because it's a bladed item (like what teenager is going out wi...

Can I use the filters to just search items that include delivery?

I want to search for an item where sellers include OR provide delivery. I am not interested in 'collect it in person' items but can't see a way of filtering for this. Can anyone help or is it just not possible in which case, that's very annoying!

Pick up code? what the hell are they?

A buyer just picked up an item so was going to mark it as picked up but ebay want a code, what code is that?

Bye -Bye private sellers?

Over the last few months ebay has had a lot of changes. Free to list , not free to list, as it has buyers protection, waiting 24 hours for payment if its tracked two weeks if its not,list goes on.Now we have simple postage, looking at the site today ...

Making offer

When I make an offer and submit my amount, the website forwards me to a "page not found". I have changed browsers and devices but I keep getting the same error. This started last night.

Can’t get QR code? HELP

I am unable to access a QR code to enable me to send an item that’s been paid for- it say there is A problem try later but been trying for days I don’t know what to do other than pay postage myself? Why is this happening?? Is it because the buyer liv...

How to cancel a postage label bought from eBay’s Simple Delivery.

Need help to cancel an Evri postage label from eBay’s Simple Delivery. Buyer prefers Royal Mail I tried to cancel by clicking the Action - Cancel Label, but not successful

Labels

I’m unable to print a return label

I have only charged for a large letter, how can I change it?

If I pay for the postage how does eBay know it has been shipped.

Evri

Looking for help with an Evri collection.I've sold something on ebay and printed out an Evri label, but they don't have a drop off point on the Isle of Wight where I live.Driving me insane on their app and website trying to book a collection as I alr...

Return

Who need to pay for return if product is broken or not working?

When I view my images in the 'Gallery' they are no bigger than the images on the sidebar.

I don't appear to be able to see my images anymore at a large detailed size , having been previously able to. I have not changed my phone, nor settings, however my pictures are all now appearing as below. Also if you use the magnifying lens it is poo...

Payouts on hold

Can anyone please explain to me why my payouts are on hold and I’ve been asked to provide proof of delivery for all my orders. I always use an eBay generated postage label; so the tracking information is automatically updated by the system, which mea...

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

RIP OFF - DELIVERY TRACKING

I have recently started buying from e bay and wish I hadn't. The reason I didn't until now was doubt whether items would be delivered. We are avid buyers from Amazon, Etsy, Wayfair etc and have never experienced this fiasco. I contacted the seller , ...

Red pretty dress company

I have been unable to print a prepaid label as the address seems to be wrong. I have asked the buyer to sort out the problem but have not received a reply.

QR codes

Hi, how can I sell on eBay without a smart phone or printer.

Buyer collected item but I forgot to scan the

Hello community buyer collected a piece of furniture and I completed forgot to scan the code!. I’ve messaged them on eBay a few times but no response. I’m trying to contact eBay - no joy! I have the cctv footage that they collected the item. How do I...

Buyer threatening,saying I did not pay postage

Good morning,I sold an item.I sent wit Ebay Evri delivery.Now the buyer asking from me £5 for posage,because she doesn't get the parce,because I did not paid the postage.She said she paid the £5 and she will receive the parcel on Wednesday.I sent via...

how do i change to yodel postage

Resolved! Over charged for purchase

I offered £50 for a sellers item last night and this morning got an email from eBay saying it was excepted Pay Now, so I did and when my PayPal confirmation came through I’d been charged £88, I have since emailed the seller and cancelled the order wi...

Age verification

Ebay is asking me to verify my age with a credit card, Why? When I already have a credit card assigned to my account to pay for goods

Seller's not communicating after purchase completion and then no longer a registered user

Great looking like another scammer

How can I get an item marked as delivered?

So I initially put the wrong royal mail tracking number in when I posted an item. I put the right one in today and it is showing as not delivered yet however I checked on Royal Mail tracking website and messaged the buyer and it HAS been delivered. T...

Unfortunately, this seller won't send to your location message

My buyer is getting this message today when he won the bid - "Unfortunately, this seller won't send to your location"I have checked my postage areas "UK only" and even thought another item I sold today has gone through fine he still gets this message...

Listing format

Hi, in the middle of completing a draft last night my listing format changed. And now I can’t get it to revert or change. It’s spreading my description across the page and is set up completely different than normal. I’m listing on an iPhone as always...

Selling account suspended

Hi all, my selling account was permanently suspended about 5-6 years ago due to undelivered items. My now ex wife was doing the post office drop offs as she worked a few doors from my local office she always said items had been dropped in but after a...

LG USC9S SUBWOOFER

Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...

EBay should not allow the sale of used gas fires

I recently bought a used gas fire and surround. Sellers were lovely, I love the item, but on contacting a gas safety engineer to install the fire I have discovered no gas safety engineer will install second hand gas fires! I did not know this, so I’m...

How to get refund without posting back an item

I agreed with the seller that they will refund the damaged item to me, but they said that they don't want it back and I can dispose of it. I was unable to find an option on ebay to refund without going through the hassle of returning. Is there a way ...

Cash back offers

Keep getting £5 off next purchase never get an option at checkout how do I receive it

Golliwog holding jar of marmalade printed on a apron

can anyone tell me why i cant list an apron with a robertsons golliwog print on it when there's alot of other golliwog items for sale on ebay

item not received

i ordered on 16 Dec 2023 at 10:11 P . M and order number is 07-10942-63115still i do not received my package or refund yet.

Return not updating

I returned an item to seller today using the QR code that they supplied, however the return information hasn't updated and is still prompting me to post the item. I have the proof of postage receipt from the Post Office. Is this just a delay between ...

add paymen methgod

Hi I faced issue for add my paymen method. is there any who can help me to resolve this issue? With best regards

Royal mail

I've posted out items in the past month and 6 have not been delivered they have been lost or stolen and they won't refund me after giving them proof of postage on items that I have sent off. And eBay won't help me either because it wasn't though pack...

Make offer is broken for me

Hello, Just recently in the last week or so I have been unable to send offers to people. Items with 0 bids and offers enabled. I press "Make offer" and put an amount in, the mini window then loads the ebay home page inside the mini window and says "W...

Postage for bladed items

Hi, I sell tools such as jigsaws, saws, chainsaws. With the new blade law ebay won't let me list these items without ID verification postage, and the collection in person choice removed. Please could someone help me with a dummies guide to doing this...

COMPATIBLE EBAY APP FOR SAMSUNG GALAXY FOLD 6

Hello, I bought samsung galaxy fold 6 but I couldn not install or download my eBay app on it. It was telling me that my ebay was not compatible with the phone. What should I do please?

"Who Knows"

One last moan before my Hibernation from eBay.Am thinking about eBays changes and new rules for people buying and selling are finally in place from tomorrow 15th April.Maybe the big Dudes in America will look at them and say "Right" now that we charg...

Wont let me list an item.

I'll put in the photos, title etc then it just keeps saying error and wont do anything else

Item arrived at GSP Lichfield missing

Bit of a strange one that’s left me out of pocket and no one willing to help. I posted the item I sold to the Lichfield GSP via Royal Fail. Tracking shows it arrived there and has never moved since the 5th of March. I can’t contact the GSP, seller ri...

Out of date collection code

I sold a caravan battery, but omitted to get the collection code when the buyer and I met to hand it over. A week and a half has elapsed and I messaged the seller to send me the code which he did. EBay say the code is not valid. What can I do? Thanks

Reserve fee

Completed some listings in haste, assuming it’s free, but now have a bill for £61 as I added a reserve value. I’ve now removed the reserve from the listings. Can this fee now be cleared?

Problem Buyer

I sold a designer bag as new (as it was)it was returned!!i readvertised it and the same buyer bought it. She is now asking me to cancel the purchase however it has cost me both times to list the baghow can I refund her less the listing pricethanks

Changing postage to collection

I am a seller . the guy who successfully won and paid via PayPal and collected the same evening now they won't release the funds as it shows as not being delivered. How do I resolve this?

Pioner db160

I received the product but it works very poorly I informed the seller but he does not want to accept it back what should I do

After 16 years I think I've been scammed and I'm powerless to do anything

Sold an Iphone 16pro max an iphone - buyer hadnt purchased in over a year (first red flag) denoted they needed the phone URGENTLY so arranged Special Delivery before 1pm next day - buyer was super chatty and poilte throughout. Next day when checking ...

Refunded by seller but tax is kept by eBay?!

So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...

Resolved! I'm a private seller but eBay is adding 20% VAT to my listing

Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...

cnacellation of return request

customer has requested a return request for an item but she actually wanted a replacement which we are sending how do we cancel the return request as she doesn't want a refund

contact policy violation but don't know how to resolve

I have a listing flagged as violating the 'Offering to buy or sell outside of eBay policy'. My guess is that this is because the description included a URL for the product manual. Ebay has asked me to revise the item but everything is greyed-out and ...

Scammed on Software Item

Hi allI was sold a itme (software licence key for Adobe products ) and after some time the Key was revoked by Adobe that the key is not official ..I tried to contact the Ebay , however they have only the option to chat with the bot .Any advise will b...

Ebay Postage

I sold a CD, didn't realise the buyer had paid for Ebay delivery. I posted & paid for it myself & then went to mark it as dispatched but the option wasn't there. Can the buyer get a refund & will I get paid given I can't mark it as dispatched?

age verification ccremedy

is ccremedy legit ?

postage to USA

i had never used the new system so i just went with ebay postage when i took parcel to post office the lady told me postage is for 6kg not less than 1Kg.how do i contact ebay to send buyer a postage refund

simple delivery - need home parcel collection from Royal Mail, does not seem to be an option

Simple delivery is proving to be a headache - up to now I have had all parcels collected from my home by Royal Mail - have sold my first item since updating my items to simple delivery, and there seems to be no option to arrange home collection, thou...

Unable to return

Hello team i ordered Xbox from here but now i want to return the item but seller doesn’t accept it and he declined the return request. Now what i have to do ?

Air rifle stock listing cancelled by ebay

Hi, first time posting here. Just had my listing for an air rifle stock pulled under the firearms policy. There are hundreds of other stocks for sale, with the vast majority actually being for firearms and shotguns. I've tried to contact eBay to chal...

Unable to list and sell stamps from Qatar.

eBay informs me that I cannot send items from Iran to anywhere, when the stamps I have for sale are from Qatar.

Item not showing as delivered on statement

Item posted via royal mail 48. it’s been received but is not showing on my statement. How do I resolve this?

Making offers

Has anyone had the same issue? I tried to make several offers on different items from different sellers, but when I send the offer it says "The page is missing" Can ebay block people from making offers? I have msg the sellers to ask if they are accep...

My listing changes are not being shown.

I have changed my selling price and now added an open to offers change but these are not being shown on my listing.

Fake listing with no real item – wastes buyers’ time

I found a listing that clearly violates eBay’s listing policies. The seller is advertising this item: Title: Meat Food Thermometer Digital Temperature Probe Cooking BBQ Turkey Milk Kitchen Price: £1.45 Options: "Please Select Pack Of One or Pack Of T...

Multitool blades

Hi All, I am trying to buy some multitool blades, which I have done on numerous occasions in the past, I am now being asked to prove my age, which I have no problem, with a credit card, with all my details inc pin number, I have never been asked this...

listings deleted ...lose all work ..how to copy them for when i need to relist ??

Resolved! Collection only item needs posting

How do I send postage costs to a seller. I bought an item not realising it was collection only and paid for it straightaway. Seller has agreed to post out to me but how do I send them the postage costs. Only a small amount but want us both to be safe...

Evri postage now only for Business sellers

Ive just been notified by Evri they are not going to be able to accept postage using the smart send facility with Ebay, unless you are a business seller. Ive had the same notification from Ebay as well so its obviously an Ebay ruling. Is this Ebay fo...

Evri postage for weight incorrect

Dispatched an item today that was between 1-2kg through evri label.I'd incorrectly sold as £2.94 postage which is for upto 1kg. I think evri will contact me to pay extra/keep parcel, but I want to refund buyer now in case of the delay to delivery. eB...

Missing parts seller doesn't accept returns

Good afternoon,Received item that has half parts missing. Still waiting response from seller. I have an open a request option. If I press it will it automatically issue a refund label? The seller has 100% feedback so surprised the item wasn't even ch...

Dealing with return 1 year warranty

Hi all, I sent an item Air Pods back under warranty. They said they hadn’t received them. I proved they had and they haven’t either sent me out a new pair or issued me with a refund. Because it’s past a year they no longer come up on my issues items ...

how to verify age?

Hi, Im 55 and trying to buy scissors for crafting. Its asking for age verification but not accepting a debit card . Ive used ebay for about 15 years, only using my debit card. I dont have a credit card, or time to scroll through hours of information ...

Clipper blades

Hi Is anybody on here selling or sharpening dog, horse or barber clipper blades and trying to find out if they now come under the new bladed items system ? It seems ridiculous that these may now well be classed as age resticted items .

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Cannot change my country.

After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...

How do you cancel and get a refund for a postage label?

Without me being aware some goods I sold went by "Simple Delivery" (which is anything but simple) which wanted more money than what it actually costs to post the item. Going to an Ebay advisor to try and change this, he said he couldn't (I bet he cou...

Refund a buyer

I posted an item on 9/4 by Royal mail tracked 24. But it doesn’t move until 14/4 so it seems to be lost. The buyer ask for a full refund on 14/4 and I process it. But I paid the seller protection fee and it’s not my problem. How can eBay refund a buy...

Classfied Add

Hi we have listed an item under a classified ad, and when we use the search engine for the words in the header, the listing does not show at all. Does anyone know why please.Look forward to your comments.Thank you

sold a wardrobe and the buyer to send a courier to collect. How do I get collection confirmed

Ive sold a wardrobe and the buyer isn't going to collect in person but she is going to send a courier. How do I protect myself and confirm collection before letting the item go?

Postage

Why am I paying the postage for an item I'm selling when the buyer has paid for postage. Do I get this refunded?

Local pick up - buyer ask to use Shiply- is it safe?

A relative is selling some car wheels as local pickup. A buyer from some miles away has asked if they could use Shiply to get a courier to pick them up. Is this a good idea or not? Thanks in advance.

BMW C400x handguards

I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...

I suspect seller not paid enough postage

I received a Royal Mail card saying not enough postage paid on something coming to me. I have gone through everything I have ordered, everywhere, and it seems to be an ebay purchase. The amount RM require, £7, is a bit more than I paid for for item a...

Turn off autopay

Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.

GSP

Just sold a buitar to someone in the US and the GSP has not appeared, even though I have been enrolled for years?Happened to anyone else?

Add age-verified delivery to resume selling bladed items

Just got another email from eBay regarding Add age-verified delivery to resume selling bladed items, I dont sell blades and I had previously changed the categories that some items were in as that seemed to be the cause of the messages from eBay. The ...

Wrong Ebay Classification

Ebay are classifying Plastic Mouthpieces I wish to sell as Medical which is wrong. How do I alter this as I have previously sold them with no problems? Thanks for any help you can give me

Does EBAY only want Business Sellers

Unable to sell a blank cartridge holder like I have previously but which is now wrongly classed as a Medicine.Other Private Sellers do so why can't I ?

eBay selling invalid postage labels

On 2-Apr-2025 I sold a piano and downloaded a postage label for Yodel. Two Yodel drop off points refused the package because it was larger than 1m. I contacted Yodel and they told me that the label number was invalid. I had to pay the Post Office £17...

Buyer cancelled order before paying

Hello please advise how approved cancellation of an order which wasn’t paid for. When am selecting approve, eBay is indicating I need to pay the buyer. I checked PayPal, the buyer definitely didn’t pay, just cancelled the order with apologies

Resolved! Getting scammed? I have not accepted an empty box.

Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...

Refund

I made a purchase of a product. The seller cancelled the purchase. He indicated that there was no product. I received an invoice for a refund. It says that the money will be returned within 3-5 business days. The deadline has passed. The money has no...

My account is restricted

Hi ,My account is restricted and I think I received offer to buy a watch and it was too late to confirm the order and it expired idk how . I was making sure that product is real or duplicate. Now I have sold my phone over here and payment is on hold ...

Klarna taken money but sale not happened.

Klarna have taken money from my bank account even though the sale never happened . i have no account details for Klarna to dispute transaction.

Simple Delivery

Hi All I occasionally sell heavy items. With Simple Delivery how do I make sure the bot knows the dimensions and weight of the package before it automatically selects the postage type and cost. I can't see a place to input this info in the delivery s...

Resolved! Wrong item sent, return postage provided inadequate, seller not responding

Hi,Can anyone help me resolve a returns issue. I 'won' two separate auctions (seller did not combine postage). Each was a roll of fabric around £50 each, with £10 postage charge.Both of the rolls sent were incorrect. I put through a return and it pro...

Bidder being unable to place bid. Gets ebay error message

Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...

Vat Invoices

Hi, I recently purchased a few things on ebay for my business that is VAT registered. I was expecting to get invoices with a break down of cost including VAT charges so I can reclaim tax through the business. It says on the ebay help page that: "In c...

Resolved! buyer bought Evri postage and collection without telling me, do I need a collection code?

I got a notification that a buyer had purchased and paid for my item . I paid for and arranged for a Royal Mail collection direct from Royal Mail website. When I went to add the tracking number I couldn't but got the message "Tracked and fully protec...

Sold item was ment to be collection only

I just sold an item and was ment to be posted collection only but was set on delivery. It's a big grinder and buyer is local and is happy to collect but can't change delivery and just have the option to print label. What do I do?

2nd account

Hi I have just set up a new Ebay account. I used my same number as the old account, I listed something and it asked me about payouts so I clicked it to set it up and then it said try again so I clicked the button and then it said I was offline which ...

DELIVERY CITY IS TOO LONG

What does "delivery city to long" mean? I sold an item, clicked to get label and had that text come up in red. Never had this before and don't know how to get the postage label. Any help please?

Can't list a car, just get an error message after creating the ad.

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

I have sold an item using the new simple delivery service and the buyer has paid for the item. However when I go in to the offers tab to generate the WR code to take to the post office I get an error message saying ‘something went wrong try again lat...

Selling

I posted an item sighned and tracked .on the tracking details its eBay pre paid postage. I've messaged the buyer new tracking details how will eBay know thay have received the item will I get paid

scammed

Hey, i need a bit of help, i bought an item, the item arrived, half the item was missing.I contacted the seller, through a back and forth they assured me the package must have been tampered with, but as a gesture of good will, they partially refunded...