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Resolved! is there way to avoid simple delivery

in short i there a way to avoid simple delivery at the point of postage I've been using yodel a much cheaper option for my parcels but it's now been removed pricing has become so confusing i now need to work out buyer protection the higher postage co...

uk to usa postage problems

Hi had a usa buyer wanting some vinyl i am selling, but he is told he cannot buy or bid, all my settings are fine. Is there a reason apart from ebay and daft rules ?? i remember the day this place was good......

Will I ever get my returned parcel back?

I'm based in the UK and used Royal Mail Tracked 48 for this order. The buyer purchased the item on the 2nd April and I posted it on the 4th. There were 2 failed delivery attempts to the buyers home address on the 7th and 8th, and the buyer messaged m...

NOT so simple delivery!!!!!!!!!!!!!!!

has anyone actually managed to book a evri pick up using the ebay so called simple delivery, it keeps saying l can only print a label for evri but l have to drop the parcel off at an evri drop off shop, which is not possible as l am disabled, this is...

Sold item needed address change

Hello e Bayers When i sold an item buyer realised she had given old address for prepaid / printed eBay address label I used hand written label to her new correct addressAs no label was printed shows that item has not been dispatched nor receivedStill...

£10 savings for installing APP

Hi all.I was shopping on EBAY website on my laptop when a window opened up promising £10 savings if I installed EBAY APP on my phone by scanning QR code.Did this.Then no £10 savings !!Any ideas, anyone?

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Simple delivery

Do we have to do the simple delivery? i want to send a signed football card 2nd class P&P at £1. eBay won't let me and are charging £2.70 simple delivery, my customers are cancelling the orders due to the high postage costs. Is there any other option...

Selling algorithm has become a joke!

Greetings, I posted a sale for an old Soviet lens as spare or repair. This lens has a problem but can be repaired and as part of the listing information I listed a link to a thread on the Rangefinder forum where it was discussed what was wrong with t...

Stolen item being sold on eBay

Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!

suspicious ebayer

Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...

Seller unresponsive

Has anyone else had trouble with getting a reply ? I have tried email telephone and messaging but with no response. I have even tried another box from the same business but still no answer

Combined Orders under one postage cost

I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...

items needing dispatch ebay.jpg items scanned and dispatched.jpg LABELS FOR BUYER.jpg

Stupid

I've got an item I paid £1300 for when I try to sell it with a buy it now its comparing it to older cheaper stuff and won't let me go above £144.43 I've been going round in circles for hours first it was £28.37 now this 勞勞勞勞勞勞

Opting out of Simple De;livery

I sell books mainly in the £1-£4 range which I have previously posted as 'large letters'. ebay have changed the listings to Simple Delivery and with Buyer Protection making them unsaleable. How do I over-ride the Simple Delivery for all such items, p...

Adding Features

Hello! I am having issues with adding features to products. For instance, an item with multiple colors and sizes, it doesn’t give me an option to add. I have watched YouTube videos and done everything, still no way. I need help please.

Resolved! Sent two items in one package - won't be able to get funds from the other, what should I do?

Hi, so recently I had one buyer purchase two items off of me, prior to simple delivery's introduction this caused no issues as I'd get the funds anyways, but now I can't get those funds because it's still saying the item is pending delivery but I can...

Options Avaliable?

Morning all. I hope this finds you all well. In need of some community advise on options and weather i have to accept the outcome or any fighting hope of getting a better outcome. I purchased a refurbished high end toothbrush which came with warranty...

Received offers

How confusing it is now when you receive an offer, when you accept they deduct the buyer protection do you end up with less than offered. How is this right

Refund for product not received

Good morning, I purchased an item on eBay. the seller contacted me to say that the item was not longer available.eBay have taken my money, but not passed this onto the seller, as I have been in contact with them and they have not dispatched the item....

Tracking i can't add

I sold a item and was unable to do a prepaid label as the address was to long so i done it through evri I messaged the buyer through ebay with tracking details the items has arrived and positive feedback left but I have been unable to add tracking so...

Free listing not being used

Hi everyone, Just wondering why my free listings aren’t being used? I have 298 listings left, but they’re not being used for some reason. Any reason why this is? Thank you,Jamie.

Order Never Received No Refund from seller

Ive bougt towing bar from Poland. Delivery was planned very quickly by UPS .From very begining in a system was error asking for correct address, straight away Ive contacted seller. no help.Two days ups system was asking for correct address. Ive spent...

Payouts

Hi I made an order of £7 the item has been delivered but my eBay balance is showing 0.16p and I cannot contact anyone to find out why

Sales declining

After 6 years of very successful sales with 100% rating as a private seller, my sales have dropped off a cliff since no fee sales have been brought in. Has anyone else had the same problem?

Cancellation Conundrum

Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...

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Restricted

My account is restricted from selling, I remember having an issue with an item around 10-15 years ago. Is there anyway to have this restriction lifted?

Bidding

Have an issue with bidding...not sure if anyone else has experienced, if so...help please? This error message keeps popping up (even after refreshing browser)..any ideas as to how to resolve? Thanks

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I sold a dress and arranged with Royal Mail Tracked 48 service to collect the item on Monday.

I don't need to use the eBay Simple Delivery Service, as I've already taken care of the postage for Order No 02-13294-38385, (arranging and paying for the postage with Royal Mail Track48 service earlier today).However, the automatic 'assistant' just ...

Negative feedback, reject to remove it

Hello, I need help with what to do next, feedback was unfairly at all, buyer was rude in messages then he left negative feedback, I was very pleasant to him, but feedback was totally oposite, delivery was in time, but he thought he should receive it ...

Fake Montirex

Bought tshirt snd shorts set Montirex listed as Bought new without tags.When received clearly not Montirex quality appears to be a poor quality fake .On sellers other Montirex items listed says bought in Turkey,the set I bought does not state this.Is...

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Postage options & simple delivery

I have tried to list a pin badge today 5/7/2025 it weighs 30 grams & I am asking £3.99 I usually send 2nd class large letter charging £1.75 . I can’t opt out of simple delivery like usually do so now bloody EBay are wanting to charge £2.70 . Have EBa...

Jole for Verification

I'm 63, had my ebay account for 25 years. I don't have a credit card because I don't like them. Ebay is a right joke on this verification, as I wanted to buy some multi tool blades. They can see how long I've had my account and still I have to prove ...

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Postage

Maybe a member may know the answer to this, i live next door to a post office, so i am familar with the rates for royal, i have tried to list various items, one example 10 watch dials, 2nd class ebay want me to pay them £2.70 now i know they would co...

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Viewing a vehicle

If you're selling your own vehicle on ebay how can you give out your details for potential buyers to come and view it first if you can't give out personal details?

Lost qr code

Hi all. I've sold an item. Paid for an eBay label and rec a qr code. I've now lost the qr code. Ebay have also sent the qr code to an email account I no longer have access to. So I'm stumped. I need a new qr code sending to me. Tried contacting e bay...

Unpaid bids.

Hi.I was just wondering if anyone else if having problems with auction winners not paying and not communicating?It has just happened to me again making it 5 times this year so far (only once for all of last year). Can’t eBay do something about it? Au...

Simple Delivery Query

Hi can anyone help? Prior to this new SD system I posted my items in the Royal Mail large parcel post boxes without having to go to a post office. I've never ever had a proble with this. Can I still just post items like this or do I now have to wait ...

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Simple Delivery!

17 Years I've been weighing my parcels and sending them out. I send them out the same day and always send 48 tracked but now I'm being TOLD how to post. To night has finished me. I sold an item and was sent a label paid for out of MY funds. No choice...

Simple Delivery

Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...

Resolved! Item for delivery collected

Hi I sold an item for delivery but buyer later brought other items that were collection only so collected all together. Now I can't mark as collected how do I sort this out and refund the delivery cost.

Car trailer

We have just bought a small car trailer but we have just found out that it is not road legal as it has no safety chain attached this can result in points on your licence or losing it completely can we demand a refund

Age Verification Postage

I want to sell a modern herb chopper which requires age verification. This is available as a postage option on eBay with the Post Office but how do you work out the cost. The currant Post office Handy Guide does not list this service. What cost table...

Error message when using Captcha Verification

Wondering if anyone else is having tech issues with Captcha Verification. Using Gmail and modern Lenovo Tablet with very good Internet signal. Have recd emails re recent orders and when accessing eBay via the Gmail is directs me to the Captcha Verifi...

Refund

Hi guys , Pleaseeeee help. Anyone, maybe was on situation like that before. I did bought item on 21st March and I pay by Apple Pay with my Polish card (Polish bank).Return of item was accepted and should be refunded to same why I paid. And everything...

Replica tag heure

In march I bought a tag heure watch I've just confirmed it's a fake I've reported it to ebay who can't help because of the purchase date my concern is the seller continues selling tag heure watches and ebay have no interest in stopping the seller

Business seller

I am looking at a motorcycle for sale with a seller that is listed as a business seller, he has 21 motorcycles for sale but all the listings say that this is a private listing and not a trade listing, as the bike in question is 250 miles away would I...

Bladed items

I'm chasing my tail here - have selected ParcelForce 48 as the courier, since they offer age verification on delivery, as required by eBay. This is only available to account holders, and if you start to register you quickly realise you can only do so...

Not received collection code ,

Item been delivered to click and collect shop, I have not received collection code, shop won’t release item without code, can I just let item be returned to sender and get refund, been going in circles with eBay advice.

Resolved! Item arrived damaged using the GSP

Hi. I sent a jacket to a buyer in France using the GSP. Item 277210056851They have shown me photos of the jacket where the seams have been pulled apart.It wasn't like that when I sent it, I sent it with plenty of packaging.Understandably he wants a p...

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Simple Delivery

There is no longer an opt out for simple delivery!!!! And I most definitely do not want to use it. I use stamps and want to continue to use stamps. I'm only decluttering and I'd rather take it all to the charity shop than be forced by Ebay into using...

SIMPLE DELIEVERY NIGHTMARE

if i sale a light dvd i can send by royal mail large letter with a tracking number for £1.55 NOW under the new simple delievery it will cost £2.70 to send the same item , i phoned ebay and the representitive said when buye has paid for the £2.70 labe...

COIN PURCHASE.

Purchased a coin June 28th.My fault for not checking feedback of seller first but most common complaint was coins were bogus.I requested a refund.Refund declined because item has been posted to me. DATE OF POSTING PROVIDED BY THE SELLER 1900-01-01.No...

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

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Canceled refund

Hi. Bought a step ladder. Used 4 time and then broke on 3 step. Snapped, did not get a refund as itam not fit for purpose now. Ladders were not cheap and e bay cancelled return as over 30 days.

Simple Delivery - Lack of postage options

I am now being forced to use Simple Delivery. With limited postage options I am unable to offer Royal Mail Special Delivery (I do this to ensure guaranteed Next Day delivery). These changes mean that I can no longer offer a quality service to buyers....

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low orders

i have just created my account as private. listed almost 20 products but managed to get only 1 order in 15 days. please guide what could be done to generate orders.

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simple delivery

HiI have sold an item with simple delivery postage, the item has arrived damaged. Who is responsible for the damage with simple delivery

SALES where have they gone...?

Hello ebayers!Looking for hints and tips to drive sales other than the obvious. i.e Promotions, Coupons to followers etc.My sales/traffic and clicks have declined by 40% in the last 6-8 weeks. Anybody else seeing this trend? Sometimes I feel its an u...

Resolved! ebey verification method

hi hope you are doing great.ebey suspended my brand new account and when i call ebey they reinstated my account by telling this to do your verification.how can i do my verification please providing me some guidence.

Simple Delivery and Disabilities

Late evening sale tonight...a now mandatory simple delivery which means I didn't set the postage (I'll be judged on, lowest postage large letter 1kg!!). It doesnt state what postage WAS paid so I can wrap to the crrect limits. I am a no returns selle...

Resolved! Balance not updating

Hi, I made a sale and posted item via Simple delivery last Monday. Item was received and feedback left on Wednesday. My account is showing net proceeds of £3.50 but my balance is still zero. There are no holds and it stated funds available and paid. ...

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Dispatch time

Hi, I want to start selling car body parts that will be freshly painted to the order. I can see that other sellers who are selling similar items got 30 days to dispatch the item but when I'm trying to make a listing it shows only a maximum of 3 days ...

Auto relist issues

hi there. I posted about this a few weeks ago but still experiencing the same issues. My auto relist will not work on any of my live auctions. I was advised to go into settings and turn on auto relist, however that has not worked. I put auto realist ...

Item not received lost at depot

I have sold an item but seller not received contacted evri they said I have to go to eBay to report but every time I go on eBay to report it says no case submitted we’re do I go to raise this issue for the buyer please

Open Cases

Hi all. Although I have been selling a while i wonder if I have missed something. So I had until the 2nd of July to post, which i did with a three day delivery window. I get the usual " where are my shoes i needed them tomorrow last minute madam scre...

Please let me mark my item as shipped as eBay won’t let me I think it got confused with my postage m

I won’t to mark my item as shipped but eBay won’t let I posted on time the usual way at the post office but It was asking for QR code or printed label but was not available luckily I got the buyers address and messaged her to say it has been shipped....

Delivered item

Hi an item I sold has been delivered and I have photographic proof but on the eBay tracking it still hasn’t updated so I still haven’t received my payout does anyone know if this normally happens? Or do I need to speak with customer services many tha...

Previous older purchases

Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil

Refund

I returned two jackets from the same seller the status on both show refund paid but only one refund has been paid, I have now contacted the seller on three occasions but they haven’t responded

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Qr codes

Hi there.Ive got 2 parcels to send but haven't been sent the qr codes, not sure on what to do next. I'm still going to post the items but I won't get paid as post office need qr codes to print the labels....Any help would be great, thanks!

I messed up on postage

Hey I've posted an item to someone, 24hr signed for and tracked. Given them the code etc etc . But I didn't realise I had to print off an Ebay postage label. And there's no way to add a tracking number to said item. What do I do? The AI chat box is n...

Resolved! Quiry about Refunding Status

The seller cancelled the order and the inform page show that the order is refunded 2 hrs ago but I checked my bank APP and there's nothing. Is it a normal delay or something wnt wrong? Tks.

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simple post be buggered

how do i get rid of "Simple Post" i sell my and my mates excess motorcycle parts and Simple Post is USELESS, EVRI I would not urinate on them if they were on fire, they have lost 5 of my parcels in the last year, royal mail I use but get it cheaper a...

Using Postage Stamps

I want to continue to sell items via eBay, but I want to continue to use postage stamps to send sold items (I have lots of unused and legal postage stamps to use up!). Can anyone explain how best to proceed please? Thank you!

Print returns

Hi, I’ve received my email to print a return label but every time I press the link it tells me something has gone wrong “ it’s us not you”it’s been doing this for days…hope someone can help

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Trying to buy

I'm having trouble buying items I can buy some items from a seller but not others?it says buying options and then when I click on it it says can't buy on the app?even though iv bought lots of stuff before any ideas?

I have been trying to buy 4 books for several days, but receive a error message concerning shipping

I have been trying to buy 4 books from the seller Hawil3551 for several days, but each time a message appears stating that the seller does not ship to Sweden. The seller has tried everything, most recently by combining the books into a lot for purcha...

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Questions about selling perfumes...

I have a number of old discontinued perfumes that I would like to offer for sale, but I know that I cannot list them in the Health & Beauty category as that is only for new items. Is it allowed to offer them in the Collectibles category (Vanity & Gro...

Parcel size

Simple delivery only has medium size parcel options upto 61 cms long. Tried to chat with agent asking how can I send items that need packaging larger than this and got no where with a satisfactory answer. Also parcel weight jumps from upto 2 kg to up...

Solving policy violations

My selling page states I have 4 policy violations on my items but when I press button to resolve it takes me to the hub and says nothing here. How am I supposed to resolve the issues if I can't see what they are? They aren't new listings just realist...

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seller hasnt given refund

hi, I have requested a refund for an item and sent it back. The seller has received it. Its past the date I should have got the refund but Ebay doesnt seem to be able to allow me to request further help.

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eBay Shop - Additional Listing Fees

I don't currently have an eBay shop, so I'm being charged every month for items to be automatically re-listed. I'm also paying an extra fee to enable my listings to be visible on US & Canadian eBay sites. I know that opening a Basic level eBay Shop w...

collection from seller by carrier

ebay are discriminating against disabled people , l have been selling on ebay for 13 yrs now, and as a disabled person l always have my deliveries to buyers collected from my home by evri, , but now ebay only give me the option with RM or evri to dro...

Simple Delivery

Ebay has changed my shipping to 'Simple Delivery' which means I have a 17 mile car journey instead of waling to a local shop. I cant change it back.

Policy violation

eBay are saying I have policy violations yet when I try to see what they are I am directed to a page saying 'Nothing to See Here' anyone any ideas please

I got the item and refund

تأخر طلبي ، واتصلت بك لأقول إنني لم أتلقمه بعد ولكني ما زلت أريد العنصر. لقد تلقيت استردادا تلقائيا ، على الرغم من أنني لم أطلب ذلك ، لأنني كنت أطلب ببساطة معلومات حول التسليم. ومع ذلك ، فقد وصل العنصر الآن ، على الرغم من أنه كان متأخرا. نظرا لأنني ت...

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Royal Mail

Goods have been received by buyer but still showing as undelivered by Royal Mail. Who do I contact in order to get this corrected so I can be paid?

Refund

Hi buyer collected a kids bicycle and provided collection code. Later they have requested a refund saying it’s not as described. Saying their is a mechic fault. Bike was in perfect working order when collected. I cannot seem to reject the return. Wha...

Simple (??) delivery..... Huh?

What on earth? Simple (a joke) delivery.... For UK, up to 1kg large letter 35x25x2.5cm The buyer will pay rates starting from:£2.70 STARTING FROM. How do I add extra for PACKING MATERIALS, postage AND packing = shipping cost.So whats the ACUTAL price...

selling a motorbike - policy violation

hi i am trying to list a motorbike for sale.. got the listing created however Ebay is telling me there is a policy violation so the listing is hidden. I cant find what policy i have violatedthere are no prompts on the listing to higlight what i have ...

When will I get postage refunded for an unused shipping label and how do i track status of request?

I recently had my first sale and during the shipping process, I got confused. I ended up purchasing 3 shipping labels and of course I only used one. I requested a refund on the two unscanned and unused ones. I have not heard anything back and can not...

Trying to contact a potential buyer

Hello, I have received an offer I want to accept, but I'm traveling and if I accept I won't be able to dispatch it within the expected times. I have made a counter offer to the buyer so that I could explain it to them, as I was unable to contact them...

Return request from buyer

Buyer has opened a return request but they said it is broken but they have sent a photo of a completely different to the one I sent and they won't answer my question , what should I do as eBay just want me to refund

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Simple Delivery

I have always used custom postage for my free delivery items as I am marked to ship within one day it gives me the choice of who I can get to quicker and the cost ( ie royal mail,Evri/yodel) to drop the parcel off ! However with simple delivery it ap...

Resolved! Selling an item from U.K. to buyer in Ireland - not free!

I’m a private seller and have just sold a fairly expensive item and the buyer is in Ireland. I usually don’t ship overseas but must have overlooked the option. I guess that’s my fault although I’d argue that the default should be to ‘opt in’ to Globa...

Hazardous substance

Nitromors paint stripper is a hazardous substance sold to me on Ebay, it arrived to me in a very damaged tin. I have been sent a Royal Mail returns label. Royal Mail do not permit Nitromors to be sent through their network. I have been sent through e...

Resolved! with Simple Delivery - can you take that cash & use it to pay for a better service?

Hello all. I've never used 'Simple Delivery' before. I can't see an answer to my question, so... The money you're allocated for Simple Delivery from a sale - can you use that to buy a better (tracked and insured) service on your own - at RoyalMail's ...

Buyer has returned PC and trashed it

Hi, I had a buyer return my PC which was in good condition when he got it. He even sent photos of it in good condition to me. I just got the return and it's completely broken/destroyed. He's pulled out parts of the computer, broken the little chips o...

Resolved! ebay, you are completely toasting your own sales

I'm looking for a jigsaw power tool. Listed are starting from £15, £20 or so. Posting these items costs nearly £10 - they are small but heavy. No seller want a sale at £30 and for them to absorb £10 in postage, so it's buyer pays. Sellers now cannot ...

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Another nail in the coffin for private sellers! How can I recoup my packaging expenses?

With Ebay's "Simple Delivery" now compulsory and imposed on us; it would appear that private sellers cannot incorporate their packaging expenses! I sell china mugs which have to be double wrapped in bubble wrap and secured in a sturdy box - if I don'...

picks for you

HOWE CAN I STOP THIS *bleep* EBAY SENDING ME THINGS IT THINKS I LIKE, I KNOW THERE ARE A LOT OF THICKOS ON HERE WHO MIGHT NEED IT BUT I HAVE A BRAIN AND DONT NEED IT..... AMAZON HERE I COME.....

Posting Large packages

Can anyone tell me how I overcome sending a larger box. Simple Delivery options only allow medium sized , I have no option for the next size up, so what do I do?Can I just post it under my own option without the Ebay label being printed?I know the pa...

Used Simple Delivery, item arrived with minor damage Ebay partially refunded, buyers now chasing me.

Im a private seller ocassionaly sell on ebay and I used ebay's simple delivery for an item sold recently for the first time. Dispatched the item on delivery the buyer contacted me claiming the item was damaged, sent a picture showing a very small scr...

eBay STILL Not Paid Out For An Sold Item

Sold an item for £127 to a buyer in Germany. Buyer paid and i duly sent it. GSP doesn't cover Germany apparently. The item is held up in customs there, and now well over a week later I've still not received the money. This is my money, not eBays to s...

providing feedback

I've been asked in an eBay email to provide feedback for 3 items I've bought, however they do not appear in my ebay purchases or feedback section. I definitely bought them from Amazon Marketplace but there is no evidence on the site of me doing that!...

Including a photo in messages

Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...

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Resolved! "Untested" used in descriptions

Is there a way to force eBay to no longer allow "untested" and "not sure if it works" descriptions in listings to be banned or stopped?Having being caught out again with a camera lens. Described as -"untested as I don't have a camera body to test on ...

Postage rules

I arrived home yesterday not realising my item had sold, hence I rushed out and posted it via Royal Mail as eBay showed it as already posted. I noticed that eBay are changing the rules on posting in April, but they do not mention which year, I presum...

Higher postage cost

Hi I have a problem. I sold a book, Ebay suggested postage should be £2.70 and send a code. At post office they said its £4.05, so I had to pay it, and I couldn't use the code ( postage not used). How can I claim my money back?

eBay not refunding for Undelivered Item

Hi, i ordered some pixel buds from a private seller on ebay. They were 'delivered' but the photo sent by courier (Evri) ended up being a related delivery for my upstairs neighbour. My parcel was not in the picture. Ebay have shockingly told me out ri...

Should my own bid increase the final price?

I put a bid of £6.03 on an item that already had a bid. It turns out the existing bid maximum was £6, so I became the winning bid. However, it was quite obvious what my maximum bid was, so I was worried I'd be outbid at the last second. I decided to ...

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New phone?

Hi I bought a mobile phone and waited one month and a half for it and it never appeared. I am trying to leave feedback and it won't let me. I did get a refund

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No compensation options for expensive items

I’m trying to create a listing for a guitar worth £600 but in the delivery section none of the options offer adequate compensation for extra large items. On the old system this was never an issue as I’d just buy the shipping I want. Now we’re forced ...

A dog for sale on ebay!

I've tried every way to speak to a human today. When I did yesterday, they assured me the post would be removed! Its still live today and has been for 2 weeks. They'll removed a handbag they think fake!!!! BUT not a dog! How does it get addressed