Member To Member Support

listing fees for motorcycle

I listed a motorcycle , as a private seller, for 10 days at £14.99, If I want to relist the motorcycle do I have to pay another £14.99 for another 10 day listing

received an email from eBay that was extremely confusing is it a scam, I am wondering

I received an email from eBay, wondering if it is a scam.i bought an item March. Reported never receivedeBay paid me guaranteed in April.16th May receive email saying delivered my security camera shows door letterbox NO POERSON delivered to me that d...

Combined postage

A buyer has bought an item from me & has paid for it. She now wants to purchase another item from me but combine postage. From what I understand as I’m a private seller & she will be doing it in separate transactions the postage won’t be combined. Do...

Postage problem

I sent a parcel to the seller and today I ckecked the tracking number. I always check the tracking to see if it arrived.Normally the parcels arrive without problems, I didn't have any problems until now. I got a problem and I don't know what to do.I ...

False Policy Strikes

Over the past few days, I have been getting about 10 strikes per day on my listings for policy violations, however, these policy violations are entirely incorrect. I sell collectable (expired) number plates, and I keep getting 'police related item' s...

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

Tracked 48 Large Letter Rate

On my latest "Our Prices" Royal Mail leaflet, it states that the max weight of a large letter sent UK Tracked is 1 kg. Why, then, do my ebay labels print out with a 100gm limit?

Seller hasnt sent the item and wont respond

I’ve bought an item as a guest (but I do have an account). Seller hadn’t sent item and it’s way past expected deliver date. Seller wont respond. How do I get help. When I try to get help via the chat, it keeps saying it can’t find the order but that’...

Simple delivery Label

What does this mean?I sold 7 items . Six completed fine, printed labels easily.7th one gives me this message.1) There is no option to print a label.2) It claims to have sent one by email but I have received nothing.Where can I find the label it claim...

BUYER RETURN FRAUD ITEM SWAP - NEED HELP!

I sent out a brand new item, factory sealed - it was a high-end toilet seat. I used stock images of the item when listing - I didn't want to break the factory seal for obvious reasons.The buyer requested to return the item with the reasoning *item da...

Item not received

I bought an item for £1000.00,they said item was delivered ,but we didn’t receive the item!!!! The picture of the door where the delivery had taken place wasn’t my door , I contacted the seller, he said it was delivered to the wrong address,he said h...

A buyer requested return

I am selling shinpads and have clearly stated in my description that there will be no size exchange or return available on this item and the buyer has to choose the correct size before placing order. I have clearly mentioned all the things and now on...

Id

Hi can anyone help I've been asked to verify I'd as funds are now on hold. I can't as have damaged passport only have a pic which they won't accept. I have no other photo I'd. They are saying I can upload birth certificate but that is in maiden name ...

Wrong postage label. Can't change i

Hi,I have just sold an item and the buyer has paid for it as well as delivery as stated in the original listing.I selected the default postage suggested by ebay when I listed it. Now when I check the Royal Mail/Parcel Force site, I see that it exceed...

No

This item seems to have been used. The packaging had broken Styrofoam inside(not caused from shipping). The box itself has been opened before, although it was shipped in the mfg box. The pieces inside were all loose and moving around inside the packa...

Help!

I sold a bike power meter recently and the buyer has complained that the crank arm bolts weren't there. It was not advertised as coming with these, and it did not come with them when bought new.The buyer asked for a return, which in retrospect I wish...

Postage Refunds

Hi All Any help appreciated as i can speak to anyone on the phone about this.i sold 3 books to the same buyer (3 seperate listings). They asked for combined postage, i said thats fine. They made offers which i accepted and they went ahead and paid. I...

Resolved! Postage label

I need a postage label but its giving me an error message when trying to view it. The seller said rhey received a refund for it but now i am unable to see rhe barcode for the label or the buyers address. This was for a pre order item

Resolved! Postage ?

Just had an Ebay message saying the item I posted exceeded measurements but Ebay covered extra cost 'this time'.Very nice of them, but I wonder who is actually responsible here. I used the Ebay system where they come up with postage costs, I just cli...

Postal/Delivery Options

Hi, For the first time in a while I attempted to create a listing to sell a small item, unfortunately I cannot get any delivery options, for some reason the listing defaults to collection only. I have tried to enter some size and weight details manua...

Facing problem for refund

The buyer payment is still in my eBay balance and not paid out to my bank, but eBay is asking me to add a payment method to complete the refund. Please explain why the refund cannot be taken directly from the pending funds. And asking me extra money,...

Resolved! Tax Invoice incorrect

I recently bought something from ebay and need to submit an expense claim for it. Unfortunately the downloadable invoice is incorrect (it only shows the buyers fee and VAT paid on it but doesnt include the principle amount in the total). Does anyone ...

Free postage

How do you change to free postage

As from today i have not been able to book a collection from royal mail or get a prepaid label.

As from today I've not been able to book a simply delivery collection or get a prepaid label.

Avoid at all costs

I had trrrble experience on ebay selling and buying I just deleted all my listing will not be using ebay again block this account I had other accounts suspension has well

Buyer Cancelled Order While I Was Preparing it for Shipping

hi folks,a buyer cancelled their purchase while i was wrapping it up and getting it ready to post however, while i was doing that, the buyer was somehow sent a message that said it was too late to cancel the sale, and that the item was already on its...

Does anyone know how to contact someone senior at Ebay UK?

my account has been "permanently suspended" and i cant find out why? originally i was restricted and advised i needed to provide tracking for all of my orders to confirm delivery. All of my items were shipped using ebay labels (so tracking already on...

Changing feedback

How do I amend feedback?

There are no new notifications flags up and covers my purchase history,

This notification covers my details ( there are no new notifications) and I cannot access, can eBay remove to a place that does not cover my access details. Thank you.

Collection code

Hi, I have an item been delivered to the local shop but no email or message with a collection code to collect? Any ideas, thanks

Revise feedback

hi. A customer has left me negative feedback and now wishes to revise it and has said to send a revision request, but I don’t know how to do it. Please can you action

Faulty i

Hi please can you helpon a faulty radiator that I have purchased has only been on the car 10 months and only covers 1500 miles seller is not responding order number is 08-13025-63408

The Message Reply section is faulty

I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...

Bought a pre-release item, listing gone, not contact from sell and no item delivered

I ordered some Pokemon Cards that were a pre-release from the Pokemon Centre that someone had obviously ordered and sold on. A lot of people do this, it's very common. I ordered back in December, to be officially released in April. The seller has 100...

Resolved! Having trouble with GSP and a buyer in Hungary

Hi there I have GSP enabled on an item and Hungary is definitely enabled on that but the buyer says they are not able to buy the item - they have message saying from ebay when they tried saying "the seller is not yet ready to ship to Hungary". Does a...

Viewing and item

Someone want to come and view an item I'm selling before bidding ..... How can I send them my address so they can ?

Can't log on

Can't login

Blocking unwanted buyers, how can I block them?

Blocking unwanted buyers, how can I block them?Where can I find this, I'm old and don't know much about computers.He wins the auction, then doesn't pay and you have to start all over again, I want to block him.

Kitchen Anti Splatter Shield Guard Cooking Frying Pan Oil Splash Screen Cover

Месяц назад я заказала чехол для сковороды, чтобы предотвратить разбрызгивание масла. Номер заказа: 23-14524-6307923-14524-63079 , ID запроса: 53790042805379004280, и впоследствии получила поврежденный товар. Я открыла спор. Но продавец простил меня ...

Export Control Organisation via eBay's GPS centre

Hi I sold a VOGUE ITALIA magazine to a US buyer - as usual I posted it via eBay's GPS centre but for some unknown reason Export Control Organisation in the UK rejected it and sent it back to me. eBay won't give me a full-explanation why it was return...

Selling and postage labels desperate help

Hi I made a sale , I accepted an offer from a buyer and didnt think anymore about it. The buyer sent label so all i thought i had to do was attach and send.Upon checking I noticed the label was no use as for 1-2kg and parcel weighed 5kg.So I messaged...

I agreed a return and posted myself but didn't include tracking information

My return was agreed and when it came to sending the item, I personally paid because I wanted insurance. Now I can't find a way to enter the tracking information on the return. Apologies if you don't understand fully, I am severely disabled

Resolved! Waiting to get paid

Hi all, sold some magazines and posted them on 11th May, delivered on 13th (I've checked as it was tracked). Buyer not communicating after three polite messages. When will I get paid? Is my question. Thanks

eBay are cancelling listings for antique forks...

eBay are now pulling listings for blunt old antique forks. I have been selling on this platform since 1999 but I am seriously considering turning my back on eBay due to this madness. This week they also pulled a tablespoon. I challenged the decision ...

Product recall

Hi received an email from eBay saying an item is unsafe to use and has had a product recall. I've contacted the seller but had no response, so I'm unsure of what steps to take next. Tried contacting eBay directly but not having much luck. Thanks

Strange Ebay Buyer Scenario

I sold an item this morning it must have taken only a few minutes to sell, straight after i received a message asking me to cancel the order, so i promptly did and relisted the item. no more than a few moments later i receive another message asking m...

Item delivered to a random post office 50 miles away for collection

Bought a small item from a seller the other day. Got a message from eBay this morning and also from Royal Mail saying that I had an item ready for collection. I was puzzled by this as I hadn't specified anything I've bought recently for collection fr...

"Parcel delivered, but not correctly"

So, I just recieved a mesage from a buyer who has said this: "This has not been delivered correctly to me .Evri picture is fuzzy , it was left inside the ground floor .My address is on the 3rd floor , I was in all day .Extremely disappointed you use ...

Refund not Received

Ordered item as guest. Then email from ebay stating order cancelled and refund within 5 days. No refund and unable to trace seller on Ebay now. Automated system online with ebay not dealing with my problem with fixed reply choices ? Any advice how to...

eBay live

Hi, how do you stop eBay live appearing? Most annoying thing ever. I turned it off in settings.

Buyer requesting total but can't send invoice!

Please help - I have three orders when buyer has requested total before payment (one they have ordered 2 items and want to combine and one where there was option for collection or delivery). In both cases when I click on send invoice action, I get a ...

Google Chrome not working properly with Ebay

Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...

Adding tracking number instead of the automatic simple delivery supplied one

I sold an item and the buyer wanted it quickly so instead of using simple delivery I sent it by Royal Mail 24, as it was listed as simple delivery eBay automatically assigned a tracking number and I wasn’t able to add my rm24 tracking, the buyer has ...

finding list of countries to post to

anybody on here found the ebay help page no help at all ??

Cancelled a buyers order as it was the wrong item and I got refunded but not the postage

I was asked to cancel an order and eBay refunded for the items but withheld £1.62

refund question

hi help please i printed a tracked 48 label for an item i sold then decided to change the label to DPD Gold so how do i get a refund on the original label? thanks

Fake product sold to me

Hi, one of the seller listed a watch stating its original and authentic but the pusher of the Tag was damaged, went to the boutique of Tag and they returned it with a letter stating its fake, how do I make a compliant with Ebay the bot is not of any ...

Delayed IES

Morning. I purchased an item being posted from the US to the UK. It was sent on May 1st and and still yet to leave the US, taking 18 days to even reach their hub in Illinois, where it's been sat ever since. Another item I purchase on May 12th has pas...

Human contact

I am in a highly delicate state, and my blood pressure is rising to dangerous levels! Is there any way I can contact a human agent about my advert?

Adult themed fashion dolls

I’ve made several adult themed fashion dolls, the term adult is applied to them being male and ‘anatomically correct’ in every way. They are hand made and many hours have been spent creating things like leather trousers and adult themed props such as...

Failed to buy it after clicking on buy it now

The buyer purchased the item, a car, and it clearly said cash on delivery, he made arrangements to collect it today but didn't show up. He has requested the sale be cancelled but to relist it I am required to pay the fees again. He should not have bo...

I need my money refunded!

I purchased an item on the 8th of May, its today the 21st of May and my item hasn't even arrived, no tracking details, no nothing, I opened a request to wait for this item, but yesterday I thought to just refund my money, but then I closed the case a...

Simple delivery

With simple delivery the postage it charges seems to be less than I would have to pay.I went to the page where you can change it and I changed everything to use Royal Mail and the flat fee of £5but when i continued with my listing it won't change fro...

Fake goods refund through guest checkout

Hi I bought some counterfeit supplements and now have a rash. As I used guest checkout I cannot log in to leave feedback, nor reply to his messages he refuses to deal with me even though I gave him the order number I logged in to that raised a return...

Funds

Hi. Says i will get my money in my ebay balance today but nothing. When will I get it.

Resolved! Seller asked me for my national insurance number

The seller has asked me for my national insurance number? Is this required or am I being scammed?

Wow, I have heard it all now

I had an Ebay agent from the USA tell me Ebay might not be the best platform to do my selling after asking what backup I had from Ebay as a seller, the answer is none. I have had nothing but worry, frustration, time-wasting. I have been on the phone ...

Mis-advertising

I went to buy a drone priced at £20. I was asked to select colour. When I did the price jumped to £50.Listed, as an option, was a totally different item at the advertised price. Is this considered good practice?Should Ebay permit this 'scam'?

Setting up as a business - won’t verify my account

I’ve set up as a business on eBay, but when I try to verify my business account, i have a whirring blue circle that never stops and it never quite gets there has anyone experienced the same thing and how do you get around it?

Global shipping not delivered

hi I’m in the UK and I recently sold an item to a buyer in Italy. The item was sent via the global shipping program. The eBay tracking shows that the courier delivered the item to the global shipping hub but the buyer says it has not been delivered. ...

why is my delivery option (yodel) being ignored and I have to travel to a post office far away

I chose to post using Yodel as around the corner from me. I keep getting labels for Royal Mail and cannot get to a post office easily.Used to be straight forward

Resolved! Order came through but no email

Hello everyone, hopefully someone here can help me.I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go t...

Adult does

I am registered to sell "Adult" products on ebay, can anyone advise am I allowed to sell brand new ,in original packaging, life-size sex dolls? Many thanks.

Collection

Buyer paid but no contact as to pick up. What do I do

Received order item but it also came with item not ordered.

I have just receiced an item i ordered but also in the package was a pair of sunglasses i did not order, also on the address label was printed 'ALIEXPRESS UK' i did not order from them i ordered from Ebay...I have heard of a scam called 'Brushing' bu...

Collection item shipped after payment

I had a sale recently where the buyer paid for an item and requested shipping afterwards. I agreed and shipped with a tracked service. They have confirmed delivery but have not provided the collection code to me to release payment, despite asking. Al...

Partial refund

Item not received and seller has issued only a partialrefund stating eBay have deducted fees?

Guarantee electrical item

I purchased an item sept last year it has stopped working do I have any rights ?

Faulty item reported. Was informed that it would be replaced. Not received replacement

I bought a watchstrap. It broke after a few days.i reported it to the seller and was informed that I would receive a replacement. I have not received it

damaged in transit

hello i posted a games console & 2 accompanying games via Special Delivery the buyer recieved it and has notified me of damag to the casing of one of the games ,as my listing showed all items were in mint condition prior to packing & posting,not sure...

Creating New Account on UK Leaving US because BBE

HelloI have been a seller at Ebay.us for 22 years, US account, UK sales and shop, 100% feedback, and the got my account blocked permanently, due the infamous "BBE", only because Mr Trump tariffs, caused Portugal postal service to deny USA shippings.I...

Faulty item refund dismissed

I purchased a spice mixer which arrived but worked only few minutes. The seller asked for prove and I agreed to send a video via WhatsApp. He saw the issue and asked me to return the item. He sent a new item. Same problem mixer worked 3 minutes. Moto...

First Negative Feedback

Hi everyone. So I got my first ever negative review recently. I did nothing wrong but when I tried the appeal thing through eBay, they unbelievably upheld the review. Is there any other way I can go about getting this removed? Apart from contacting t...

3 Hour postage window

Why does ebay not allow me to post out items straight away or send me a QR code ?? I just get a message saying " do not send your item / s yet and 3 hours later the QR code comes through.

Buyer wants to arrange a courier for collection only item

My buyer wants to arrange a collection with DHL but it was ment to be collection only is this a scam

Post office wouldn't accept my large parcel and to use parcel force.

Had to pay for the lable for parcel force. Trying to get my money back for ebay! Hard to get though them.. What the best way to get my refund!

Item was never avail to pick up. Ebay instantly rejects claim.

A seller posted a computer system and it was expected to be picked up at the post office.The courier tracker, EVRI, pretty much stayed on the "on the way" status every time I checked but the Ebay tracker eventually showed it was ready to pick up.In r...

Resolved! Issue with item

I bought an Apple Watch from somebody and they haven’t unlinked it from their Apple ID account so at the moment I’m unable to set it upand I’m messaging them to ask them to do it and they’re not responding. Can I get eBay to help. I don’t want to ret...

Cancelling an order.

I rejected a cancellation request by mistake and seem unable to issue it again as it keeps stating that there's a cancellation request open - there isn't. The buyer has money stuck in pending. I'm going round in circles.

Call Back

Been an eBay seller for over 20 years, and it gets worse. They do everything to avoid human contact; it is shameful that, to get answers, they pass the buck by asking the community to do their work. Impossible to get any contact; they make it so hard...

I would not recommend ebay for selling at all

I started selling on ebay very recently I had multiple of issues ebay have not dealt with properly I actually made a lost in sales thanks to ebay. No views on listing multiple errors and technical issues I would not recommend ebay at all not for buyi...

Resolved! Technical issues

I have for the first time created a listing but it dosent seem to be working

Selling a car

I’m trying to list a car in the Classified ads, but when I put in the price it won’t let me complete the listing and makes me go back to adding the price. Done this 20 times so far, but can’t get past this.Any help appreciated please

Contacting eBay to check message logs

How do i get eBay to check a sellers messages to see if he was contacted by a failed bidder after i won an auction. The item disappearance was highly suspicious and i want ebay to check as i think seller just sold it to someone else..

My old address is showing on my pick-up only for sale items

I am losing sales, and having to refund money, because my old address is showing on listing. The map for 350 miles away is not helpful to me.

Resolved! I do not want to sell to a certain bidder if item is won in auction.

I found out one of the bidders on my item is a deceptive seller, scamming other buyers in the process. I do not wish to be involved in anyway and if the user wins the auction I want to refund the sale. I will get penalised and eBay is a machine that ...

Seller refusing VAT receipt

Hi, After requesting a VAT receipt from a VAT registered UK seller for an item. I was told to contact Ebay to source it myself, however it looks like Ebay has not listed this under the order. I pushed back to the seller and said it has not been liste...

Buyers using Ebay.com not seeing ebay.co.uk

Hi I have been told from a buyer in the USA that when they use Ebay.com and find by chance one of my listings when they click on view other sellers items they only are shown 1 item and not the 200 that i have in my ebay shop. Any ideas on how I can r...

ebay seller using Amazon and over charging for items

I purchased some headlights from seller for $239.99 they came to my house in a Amazon box and shipped from Amazon. When I looked on Amazon website the lights were $131.99. He over charged a $100 bucks. Then when I return mind you Amazon has free retu...

Sex Dolls

I am registered to sell "Adult" products on ebay, can anyone advise am I allowed to sell brand new ,in original packaging, life-size sex dolls? Many thanks.

EBay Live

I do not get audio or video of the items being sold on one particular stream. Every other stream is fine.I've followed the procedures on Google but nothing worked.Has anyone else had this problem?

Unauthorised payment to ebay via paypal

How do you get to speak to a real person at ebay?

Can I do more about a return?

I sent an item to a buyer 'Simple Dispatch'.Tracking on the item states that the item was delivered to a neighbour.A few days later the item arrived back with me. The end of the package had been opened.I have messaged the buyer please could they chec...

Policy violation bladed items.

Hi,I sell used garden tools and have had 3 items removed for policy violation has Ebay deem my tools to be bladed items. I have relisted my items using an age verification and setting my own postage costs but still ebay have closed down my items agai...

Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

I CANNOT SELL WAHT HAS BEEN SOLD

I SOLD 4 VICTORIAN STYLE TILES IN APRIL. THE DEAL WAS DONE. I AM NOW BEING INFORMED BY EBAY THAT THEY HAVE SOLD AGAIN. NO AI CAN UNDERSTAND THAT. HOW DO I RESOLVE THIS I WOULD DEARLY LOVE TO SPEAK TO A PERSON TO RESOLVE THIS

Resolved! Variations

I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...

Missing "Postage Policy" means I can't list items

Hi Yesterday I had a nightmare with an oversized parcel and tried to edit my "business policies" for postage (which I didn't even know I had) although that didn't work. In the end I was able to list my item by pretending it was something else in the ...

Redoing a label

I need to alter a label to collection, not send

A buyer has asked me to send by Royal Mail when they have paid for Simpke Delivery and its Evri. Can

As shown, buyer has bought 4 items, combined delivery and simple delivery is Evri but they have asked me not to use it. Can it be changed, either by them or me?

Royal Mail

Hello- I have tried 6-10 times to “book a free collection” with Royal Mail for an order. It goes through successfully with a date and time but the post man never collects. Each time the post man has turned up (on usual rounds) I have asked “are you d...

Prepaid lable/barcode problem

Hi all, hope someone can help me, im a seller and have been for many years, when I get to the point it says get prepaid label, I press this and then it should send me a bar code and then I save this but now when I press this it just returns to the or...

Resolved! I USED MY OWN DELIVERY NOW PAYMENT CANT BE RELEASED

I used my own delivery service in the end so to ebay it looks like my item hasn't been delivered and the money won't be released until this happens. Does anyone know what I need to do?

what to do about a buyer asking for money off

Listed an old phone, it had a cracked screen so was at a lower price - buyer tried haggling and I eventually lowered the price and put it on a BIN. He then replaced the screen and battery so he took it apart - and now 2.5 weeks later is saying that h...

Counterfeit Goods

How do you report sellers of counterfeit medicinal products for pets.

No supply of pick up address and no response

There's no response from the seller and no pick up address supplied. I have paid for it

Payment Errors

I've received offers for several items from the same seller that I want to accept. It comes up with this message: "The item is gone but there's more to seeSome similar items that you can buy right now" The items have got offers against them that I wa...