Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Return due to faulty
The item was faulty but the seller wouldn't do refund so I asked eBay to help they said return item to seller which I did once it showed delivered which it does with Royal Mail and on eBay I would receive my refund. But have no refund and it states c...
multiple by same seller
When purchasing multiple items from the same seller, how can you prevent eBay from adding the shipping costs for each item?
Why did something sell for less than my highest bid?
Just now I was outbid and lost an item. It sold for £40.71, but my highest bid was £42.00 and was placed and accepted 2 minutes before the end of the auction. So please explain to me why didn’t I win?
Item not arrived
HelloI have not received my order and even though I told the seller still waiting.
buyer refuses to return product - blackmail
I sold a high-end Alpine car radio. The buyer soon complained that two functions were not working. He did not listen to my requests that the unit works 100% and that professional installation was required and opened a request for a refund. Then I mad...
COMBINED POSTAGE
Hi. Please can somebody advise as I am going round in circles ! I want to combine postage (I have a business account and have set up Business Policies) when I go to postage preferences there is no EDIT button . It just says FLAT POSTAGE RULE - not sp...
Should I sell item sealed or should I open to check contents before selling?
Hi, I am more of a buyer than seller so I was hoping for a bit of advice. I have a brand new Nintendo Switch 2 + Mario Kart World which is boxed and sealed (competition win). I have no interest in it so plan to sell via eBay. Would it better/safer to...
Shipping
I’ve printed a DHL label for my parcel, can I now take it to my local post office?
Model rocket
As anybody brought a model saturn v rocket and would you recommend them
Refund
Hi,I informed from you on 15 November that you refunded the £31,79 for the order No 14-13744-40382 who the seller didn’t send it but i have not received the amount yet.Can you please check it? Thanks
Collecting from a seller
Seller declines to give full address to collect fromThey also decline to give phone numberThey want me to drive to a central London postcode in the Congestion Zone in the dark and then message through eBayThat relies on good phone signal and mine is ...
Accepting an offer prior to bidding closes
What is the process for accepting an offer whilst the auction is still open?
Charged twice for same order
I was charged for the first attempt which was made with klarna but there must’ve been a glitch in the system as there was no order confirmation. I placed the order again successfully the second time with a different payment method and the second atte...
Royal Mail special delivery
Please explain how I can use Royal Mail special delivery
The seller says that the parcel has been delivered to my collection point but no collection note was
The seller has said to me that the item I bought from him was to delivered to my chosen collection point, but I've had no collection note from eBay, the courier was called VDTrack and I have contacted them to say can they give me proof that it was de...
Additional deductions
I've had addition payments taken after the purchase price was paid. Is this possible?
Full Refund......Seller sent Wrong Item. Ignoring my emails . How do I get Ebay Money Back Guarantee
Wrong item sent Seller ignoring my emails. Would like a full refund .How do I get this .... Return label sent but implies it will be deducted from my payment. Seller got it wrong and didn't try to send the right one.Ebay Money Back guarantee....I wou...
Contact customer support
How do I contact customer support? I sent a payout to an old close bank account ten days ago. I realised my mistake immediately and tried to contact eBay then. All the help I could get was an automated assistant that said to wait and the money would ...
apple vision pro
hil i bidded on this item and won it for £1860 Order date:12 Nov, 2025Order total:£1,860.26 but seller did not respond to my emails but today recived mail stating that i did not pay ive checked my bank and have statments saying i have paid but i look...
Postage Fees
Hi all, I have sold items today and put the correct size and weight in on simple delivery. The buyer has selected evri at £2.94 and when I go to buy the postage label it says it costs £3.01. What can I do about this as it is doing it on all the items...
Leaving Ebay. My funds are on hold all of a sudden. I spoke with eBay about the purchase a fake purc
I recently informed eBay I would be leaving. I disagree with their policy for persons on here to sell fake works of art. eBay says it is not in their remit. Now my funds are on hold and eBay would like more of my banking details. It was never a probl...
Wroung lable weight
When i went 2 send a item away last week I had the wroung lable because of the weight so the lady at the post office corrected this but it hasn't updated on my ebay the person has got the item but its not saying it been delivered iv tryed msg the buy...
Can't buy an item
Hi, I'm in the UK and trying to buy item 376673721696, but I get an error about the seller not shipping to my location. The seller says they do, and have selected "international" when listing the item, but they can't do anymore. Is there anything I c...
Being charged postage as a seller
Hi I'm a little confused I sold an item for £4.50. I always get the buyer to pay postage with simple delivery. So ive always just received the money for what the item has sold for but on this occasion I was paid £5.78 and says the buyer has paid 0.87...
Scammers
Been a member for a number of years. Items I've purchased and returned have ended well, but just recently, three months or so, I've been unfortunately purchased from a scammer. Advert have said British stock or more recently a large US retailer, but ...
How to send extra charge invoice
Can anybody help with sending invoices for an extra charge on item sold ??
I have reduced several items but the price remains the same.
Been through the process of reducing items one at a time but it's not working. All 10 items I reduced are the same price. Total waste of time and effort. Anyone else having this problem?
how to avoid simple delivery
I always specify the "Custom" delivery option at the time of listing ; at some point ebay amend this to the "Simple" option which then is applied to succesful purchases. How can I avoid this ? I believe all my charges are lower than those specified b...
Ebay selling clinic issues
Hi, I had an ebay seller clinic appointment on Tuesday but there were technical issues with the phone line so we couldn't complete the call. I haven't heard anything from ebay since. I tried calling them but the line said to call back during there op...
3 offers used now agreeded pric how can i paye
3 offers used now agreeded pric how can i pay
Barbie Dream Camper, Pink 7
Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...
help
need help with some thing what is up with these privet sellers don't there like other people l have tried to many times to bid but l can not l have sent them messages but l don't get nothing back telling me why l can not bit on there items or is it t...
Limited postage options with simple delivery
I have been selling needles which i send 2nd class with a normal stamp. Ebay has changed my listing to simple postage which has changed the postage to large letter 1kg. I can't see an option to change this option. Any guidance would be appreciated.
Purchase of Kitchen knifes
I purchased a set of knifes I knew this might cause a problem as I had the same thing when I purchaseda battery operated hedge trimmer so I was prepared! I had a credit card listed as a payment method so I was going to pay with this. But I was asked ...
delivered broken
I bought a ceramic umbrella stand that Evri said was delivered on Thursday 20th November at 23:59.I looked all round my house and there was no package to be seen.The seller kindly said he would send another.This morning Evri rang my doorbell and ran ...
Refund
Hello, I want refund for my tablets,I was buy this year and seller give me 1 year warranty but now tablets not working anymore and I don't know how can return back no one help me even I call eBay help line and I am very disappointed about eBay team ....
I have sold heavy curtains which I have put into 3 boxes (each box is within weight and dimensions).
Do I pay seperate postage for each box? Also I noticed I am paying the postage which I thought was always paid by the buyer.
No funds showing in my account
The buyer paid for the item but didn't want me to post it, we arranged collection which went smoothly, the buyer photographed the code, but no funds are showing in my account, where is my money, can't get any satisfaction from Ebay customer service
Buyers Protection fee
I am a seller. A buyer has made an offer of £450 for an item. Ebay states I will receive £434.61. Why hasn't the buyer Protection Fee of £15.39 been added to the total cost the buyer pays? This implies that I, as seller, pays this fee. This cannot be...
Recall of gift bought
I bought two cat *bleep* for a gift at Christmas back in August. Since I have had a notice from Ebay saying the items have been recalled due to safety issues. I have not used them so I contacted the seller to return them due to the recall. They Flatl...
Item Bought on eBay is NOT SAFE
I can't get eBay to chase up an issue with an item I bought 11 Apr, 2024, that trading Standards have said is not safe to use. The Seller does not respond to my messages. In the eBay search tool for past sales, the item is not there, probably due to ...
Christmas bauble damaged
I had ordered a special Christmas bauble in memory of my mum who passed away last year and when it arrived, it was damaged. The seller must have known it was like this as the padding it came in was excellent yet it was still sent to me. This has made...
Listing Summary changed, Simple delivery gone HELP!
Hey all, I’m new to eBay, started playing around today, opened and shop and it’s made my life hell. when I try list a similar item, the whole interface has changed, the simple delivery option has gone and it’s making me set policies? I’ve tried cance...
Apple i Phones
Hi Can i ask someone on this forum.When we purchase mainly Apple I phones from Ebay what am finding is the phone will arrive and will be fully reset and can be set up to work.After working for over a month (which i believe is the maximum time to regi...
Have I bought item?
I placed an offer on an item, which is now showing auction ended. My Paypal and credit card show payment pending. Yet it is not showing as a purchased item on my ebay account. Seller is not responding. How do I know if I have won this item or not? 路...
Get rid of Evri
Please Ebay, I beg you, get rid of Evri.Every time one of my purchases on Ebay is delivered through Evri I have issues with them marking things as delivered when they haven't been, marking failed attempted deliveries when they never attempted the act...
funds deducted by ebay wrongly
Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...
Problem Loading a Video Clip to Listing
Hi I am trying to add a short video clip to a listing but the upload either gets stuck at around 20% or fails to upload with an error messge. As far as I am aware it meets all the criteria regarding length, resolution, format, etc. I have tried on a ...
My Accont
I can't Log in to my Account to change anything. Can you help?
Message not delivered
I am trying to message sellers but every time I get the notification message not delivered.
Help with item not received 8 months ago
Hi all I'm wanting to open a case against a seller for a item I never received 8 months ago. I'd like a refund I've tried contacting the seller but they do not reply this was on the 3rd November. And they have no items selling. I paid £5.99 free p&p ...
Time funds are available
What time of day are funds on hold a available?
Cpntact Seller
Has anyone had a problem getting to the window which allows you to contact sellers? My account skips past it. Does anyone have a solution? Thanks
Selling toys
HiIv been selling on ebay (my own belongings) for over 10 years. Today i have tried to list some of my childrens toys but the listings have been declined saying im not eligible to sell baby/kids toys. I tried to talk to a assistant online but got the...
No Royal Mail International Shipping Options?
I haven't had any Royal Mail International shipping options for sometime, has eBay removed them? I am talking about large postable items up to 100g or 250g and small parcel up to 250g or 500g, in all cases I am not getting Royal Mail shipping options
InPost delivery are a frightening thing due to fact you have to travel miles to find one so you
Fact that you incur the large extra cost of petrol with the car or bus fares and with eBays margins being small you could end up losing money.So l advice not adopting InPost as a no choice post option
Expired listing details
I was wanting to find out how to view the full description and photos from an expired listing. I used to be able to. But it disappeared before I could copy them. listing ID [#a07-0brhednm4w#]_[#5242c089e5024633bc2c1961c10ed904#]
error made on counter offer!
someone made an offer and i have sent a counter offer however i have made an error - i was meant to counter with 11,250 however by mistake i have countered with 1125 - how do i retract or correct this counter offer, the buyer hasn't accepted so would...
Item not collected after 6 weeks even if collection day and time sgreed
Hi. I sold an item 6 weeks ago which was supposed to be collected (collection only option) and we agreed the day and time of collection. The buyer never turned up. I messaged him and he said he was too busy! I obviously do not want to refund him or c...
Seller won't send a VAT receipt
I am a VAT registered and have requested a VAT receipt but the seller business refuses to send one, even though the business has confirmed it is also VAT registered. It says that it is not obliged to because I purchased "as a private individual and n...
Faulty item
I have a faulty item the seller agreed to send a replacement 3 weeks ago it’s not arrived I have contacted the seller & they are not responding now?
Broken item
Hi I sold a tail light and now buyer informed me that he has received it broken when I post it it was OK, what to due or i will loose my money Regards
Why does my selling page show that I'll pay for postage for items I'm selling?!
I currently have two items for sale on my eBay account. I've set both of them to 'Buyer pays postage' (don't even get me started on the garbage that is 'Simple' Delivery). My question is, when looking on my selling summary page, both items show as po...
Insufficient Postage from Seller
Hello, I sold an item with free postage and used Standard Tracked Delivery, purchasing the postage label through eBay. Unfortunately, the item has not been delivered and appears to be held somewhere. Royal Mail told me the reason is “insufficient pos...
Problems listing a "bladed" item
Hi - can anyone help please?I am trying to list for sale a pair of grape shears/scissors on a Buy It Now price. I have had the listing rejected by ebay as its a "bladed" item and I need to select Age Verification and Postage Only. I have selected Pos...
Good Afternoon, I have purchased a Dyson Hairdryer yesterday and today ebay have removed listing
I think I have been scammed as ebay have removed listing due to policy violation. Will I get a refund ?
Resolved! Posting
Hi 2 items I sold are still marked as dispatched but they were delivered 2/10/25 Royal Mail confirms it.
Listing multiple items on one listing
How can i list multiple items on one listing such as coins? I have seen other private sellers do this but i canty work out how to.
Hi.item wasnt delivered as stated. I tried to sort.could only do on 'report' but only want to know w
Hi. Item not delivered as stated.what do I do as link not successful
Is seller trying to scam me
Hi bought silver 1kg bar today, seller had 10 and all have sold . Just received message from seller staying here will send letter to my address 1st to make sure its correct before sending item??? My address is veifed with ebay has been for years. Am ...
Offers disappeared
Hi, I received 2 offers for items from the same buyer. On accepting the offers but they had gone?? What happened, is this a scam. Their address stated they might be overseas
Combined postage Problem
Hi, It's me again I've had a buyer purchase two separate items from two separate listings. The buyer has paid for the postage twice. It's not a listing that includes "free postage". The postage cost for both items is much less than the total amount p...
Problem with completing a listing
Hello. For the past few day's I've been getting this message, "looks like something is missing or invalid. please fix any issues and try again. immediate payment" when I try to complete my listing. The info re Immediate payment is "To require immedia...
Interested buyers
What happened to 'interested buyers'??Which was helping target offers where there was interest. Seems to have been replaced by Ebay flogging promoted listings
I.
Over a week ago, I sold a mobility scooter, the buyer apparently paid but despite numerous attempts to message then to arrange collection, they haven't responded. I've tried to contact an ebay rep, but all I kept getting was an automated message sayi...
Different postal method used rather than simple delivery.
Hi, how can I remove or change the Evri option when I posted an item out via a different means? It is saying overdue though, was posted via other service. Help!
Buyers protection and postage
I sold £950 scrap gold last night but the postage came in at £2.85.I'm really not too happy at banging it in an envelope and sending it just tracked, ebay has generated the QR code to me already so it will be tracked to that number, I'm wondering wou...
My account was hacked, but I can’t get a resolution — need help from the eBay team.
My eBay account appears to have been compromised on 25/11/2025, and the activity is clearly not mine. Here is the exact timeline of emails I received from eBay: 14:10 – Email saying a passkey was set up on my account. I did not do this and was not lo...
Is ebay imposed new rules that seller will received the payment within the 3 days of after delivery?
Please help me to understand. Thanks!
Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!
EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...
Listing a Linen bus sign
I would like to list a Vintage linen bus sign ( £109 ) weighing just 1 kg, parcel size 94 x 9 x 10 cm guidance is confusing. Thank you.
Delivery Deferred
There should be an option for successful bidders, once they have paid for their purchase, to have delivery deferred to a date that is convenient to them. The seller is often under pressure to fulfil the order as quickly as possible and post it immedi...
Resolved! I sold a Karcher several weeks ago. It is in very good condition and it was on full working order,I
A buyer is claiming a Karcher I sold several weeks ago isn't working. I would never sell something like this and my record is 100%. Since they bought it we've had very cold weather, below freezing, I've no idea how they've stored it. I'm being told t...
How to cancel a return
I need help, I have already posted the item, the customer has received it but was not happy with it put in a request to return the item, I processed that, but now she has changed her mind and wants to keep the product how do I cancel the return and g...
offers
what happens if the seller does not respond to an offer?
Return request
Item is opened stink off cat food product and can't be posted for health and safety reasons so what can I do to get replaced or money back
How do I deal with the seller failing to take responsibility over a defective item?
I need help please,I got a laptop from this UK ebay seller, he was not honest about the power button being defective (The laptop was listed as excellently working). After receiving the laptop, Immediately I noticed this and contacted him. I used a fr...
Trusted device
Hi 4 weeks ago I got anew phone I’ve used it loads of times , but still eBay treat it as a new device , I have to keep putting in a code every time I use it, even this morning in the post office while getting QR code, then it comes up trusted device!...
guarantee money refundable
The product has a 5 year warranty. It doesn't work after 3 months. I contacted the seller. He wants to refund my money. He asked me to file a refund request. Unfortunately, I can't do this on the website. What should I do? Thank Attila Hi Attila I am...
Hi everyone, I am confused with the new postage system ?
I used to work out how much it would cost to post an Item of which would include packing and time and always tried to make a good price. I now have a vintage radio cassette of which is quite heavy and large so I would think around £20.00 at the very ...
knives policy
I have just had three items removed owing to the e.bay knives policy. They are ordinary workman's tools such as end cutters side cutters . Tools that would be in any tool box. Not knives samurai swords kitchen carving knives or any thing that can be ...
Not paid by ebay after completing delivery
I have delivered my item but its not showing up and i have not been paid
Is anyone else's account playing up?
Is anyone else unable to access messages, view balance and check their listings?
Resolved! Sold an item for £20 + postage is there a label somewhere with buyers address?
I have just sold an item for £20 plus Postage £5.64.I haven't used ebay for selling anything since they updated their postage options. It won't let me send an invoice (as requested by my buyer). What am I doing wrong?I can't find my buyers address. I...
£1.00 taken after buying an item
Hi, I bought an item on ebay. The payment showed in my bank and on paypal. Then another payment of £1.00 came up at the same time in my bank, not showing on paypal.Then I went back to ebay, to link my card/bank and another payment of £1.00 was in my ...
“Unfortunately, this seller won’t send this item to United Kingdom”
Hi, I would like to purchase an item from the US. When I go to check out the following message is displayed “unfortunately, this seller won’t send this item to Derbyshire, United Kingdom”because of this I am unable to purchase the item.Any ideas why?
I can’t change the seller address from the USA to United Kingdom
There’sa Line for zip code but no matter what I do I can’t fix the address to be in the uk
Payment on hold/ pending
Hi haven’t sold on eBay for several years, my question is this, I have a payment on hold (pending) and I’ve been told that I should also see it on hold/ pending on my PayPal account, which there isn’t ?Is this what scammers do?thanks in advance
DHL did not turn up to collect package.
DHL were supposed to collect an item from me (arranged by ebay) on Wed 26/11/25 did not turn up.I then got a message saying it would now be Thurs 27/11/25. Did not turn up.I then got a message saying it would be Fri 28/11/25 between 12:48 - 14:28. Ag...
Live selling
I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????
Paying for items
How come recently evey time i buy stuff from ebay i see im been charged more than I bought it for i bought something for £ 55 then when I check my bank it says it taking £57 this is not the first time they took a lot of money from me in past few mont...
Passport
How do I verify my age using my passport? I dont have credit cards, only debit
Resolved! Trying to list an item for sale but keep being told buy it now price is missing.
Trying to list an item for two days now and keep getting the message that 'a buy it now price is missing.' Even if I add in a buy it now price I still get the same error message,I'm using Chrome which is normally problem free.Can anyone help please?
selling restrictions
I have been given selling restrictions, for late posting, and cancelling sales, due to unforseen circumstances, I understand I should be able to list up to 15 items, I have 10 listings currently, but it won't allow me to list any more, I can't seem t...
Making offer
Hi all if i make an offer on a item and its accepted can i pay for it on klarna.
Pre-Paid Delivery by eBay
Hi, I’m wondering what this prepaid by eBay delivery thing is. It has appeared automatically. The cost to post the item would be £1.55 for me and eBay has deducted £2.94 with EVRI.I would have to travel further just to use EVRI service. I didn’t sign...
Can someone please help i tryed to cancel a item 1 min after my son paid for it by mistake ,the sel
I tried to cancel a item that was bought by mistake 1 min after purchase the seller won't cancel what can I do
German Buyer not able to buy UK listing
I have this listing (https://ebay.us/m/t9QPKl) which has eBay global shipping activated, and Germany is in the list of countries it should work in, however when a buyer in Germany attempts to buy it, they can’t. I have no idea why. I’m based in the U...
Moved to Australia - now Australian Bank Account cant access funds
Hi there I moved to Australia six months ago and am unable to access funds despite several calls to Ebay. First of all they said I would have to open an Australian ebay account and they would transfer the funds. They didn't. Today, several weeks late...
Courier not collected item
Hi I sold an item and it was arranged for collection by DHL, I got a text to telling me collection would be on the 24 nov but they never arrived to collect it, I’m not sure what to do now, any advice would be appreciated thanks
Age verification delivery
Could someone please tell me how to get age verification postage through simple delivery as it doesn't give me the option
Resolved! Purchased a fake golf club
Evening, I purchased a Ping putter this week from a seller with 100% feedback and several thousand feedback entries. Today I received the item, however being a golf pro I instantly recognised the item was fake. There were numerous indicators of it be...
Product Recall
Ebay messaged me last night to say some axle stands i bought are dangerous and not to be used and have also removed the listing. Ive contacted the seller to ask for some kind off proof these products are certified to the standard they should be who j...
Buyer says unable to purchase as I've excluded their area from posting
The buyer lives in Guernsey and it's not showing as excluded on my listing as per photo so I don't know how to adjust it so they can purchase
New tracking number
Hi. I was posting my parcel and the machine at the drop off crashed. Therefore I couldn’t post the parcel. However the app said I have sent it. I have been to the post office and paid for postage and let the buyer know and sent a new tracking number....
Warranty issue
On the 4th of September 2025 I bought a airfed welding mask, I used it for about 16 days until it started having problems. I messaged them asking about the warranty and how to claim it, they said I needed to go maker of the kit and I can easily get a...
Qr code sent to me is not acceptable as wrong postage what do i do
Qr code sent by Ebay not accepted as wrong postage. What do I do
Refunds
Hi sold an item got paid posted it customer got back to me asking where it was checked tracking number it said on its way then ebay step in and refunded them checked with Royal Mail the parcel is missing so I went through customer services to try and...
Resolved! Bidding
I bid £40 on an item, I was the highest bidder, and it sold for £38.74. Does anyone know why? This has happened before, it is so frustrating.
Postage
I’ve sold an item with a £1.55 postal charge which is Royal Mail large letter. The Buyer has paid this charge but when I go into the postage label it says the buyer has selected a small parcel at £3.50 and the system is asking me to purchase a label ...
Need some advice on handling a return
Hi, I've been selling privately for a few years and I've only dealt with one return in the past (nice easy one) so I'm unsure how to handle this. I sold a 4 year old gaming laptop, the buyer said the graphics card was underperforming and requested a ...
Charged twice for postage
Buyer purchased 87pence Royal Mail option, but I now have a deduction for a yodel parcel and a label
DHL Simple delivery failure solution
Fell victim to DHL home collection of a large item this week. Booked for wednesday, failed to turn up by 7pm, called DHL the automated system said they were running late but still collecting. Called back at 7.30 and spoke to an operator after 25 mins...
Changing parcel size
Recently sold two separate items to the same buyer. eBay combined the postage (I was paying)and provided only one postage label. However the maximum parcel size remained the same as for the individual items.This didn't really suit the items being sol...
Ongoing Technical Bug Preventing Me from Listing – Nearly 4 Months Unresolved
Hi everyone, I’m hoping someone here can help finally escalate this. It has now been almost four months since I first reported a technical issue that prevents me from creating or revising any listings on my account. Each time I try to list an item, I...
Only received fraction of payout, and ebay tells me its not on hold.
Hi, I recently sold an item worth £70, I sent a partial refund of £14 because I sent it off abit late and felt bad. Ebay had only given me £19. It says in payments that NO fees were charged or anything, yet I've only received a small fraction of my m...
QR postage code rejected by post office -how to get a replacement code from EBAY
QR postage code rejected by post office -how to get a replacement code from EBAY
Booked Courier Collections not being made
I am writing so bloody angry...I have waited in for 5 separate days for both Royal mail and DHL to pick up large items. Normally I would have posted these myself but I had deliveries coming to myself at the time of the sale completing. Today both DHL...
Over Half my listings have dissapeard
Afternoon,I am so blinking angry with Ebay right now..... I can't call them its saying its outside of their hours..... basically over half of my listing have vanished without trace!! I received a few messages from Ebay yesterday Evening saying x y an...
payments
Hi! I am in UK not so long and have not yet UK bank account. Is it possible to receive payment via PayPal untill I will cteate a bank account
Evri broke an item I sold. How do I get them to pay for the item?
Evri broke an item I sold. How do I get them to pay for the item?
Error made on Return Request
I may the wrong choice on a Return Request I made, and tried to alter the details, only to cancel the return request. Is there a chance to resend the return request, or do I have to wait a while for it to clear before resending it? Do please let me k...
My account shows delivery compleated but to a diffetant address
My account shows item delivered but to a differant addresd
Listings not appearing
I've recently checked some of my listings that aren't selling by doing a search for them. If i type the full item title it is in the top ten which is fine. If i type say 3 words from the title it doesn't appear at all. This can't be normal especially...
Postage
I want to offer Special Delivery and not Simple postage due to the value how do I do this. Thanks
Bought Item via ebay global shipping program that got lost in transit and ebay refused to refund me
Bought a 280 USD item from the US, with estimated delivery date of 26 september- 6 october. tracking hasnt updated for the item since 24th of september and never got delivered to my address, however it already arrived at the hub so ebay lost it. i th...
Discount not applied at checkout
I ordered 3 items from a seller and they were offering buy 2, get 1 free - add 3 to basket and discount will be applied at checkout. It wasn't. I have contacted seller who told me the discount would be applied at checkout. I went back and told them i...
Resolved! eBay Money Back Guarantee Issue
Hey eBay community,I’m a bit lost and confused about what’s going on with eBay customer service and the service I’m getting from them. I got an electric toothbrush on October 7th, and by the end of the month, when I tried to charge it, the charger di...
Refhhhhhhhjjjjjjjj
Dji Robin refund plz help itscthe wrong on÷
Increase of Selling Limits
Hello eBay Support,My name is Maksym, and I am requesting a manual review of my account’s selling limits.I am 19 years old, and I recently updated all personal information on my eBay account to my correct and current details. I have already completed...
Product Return
I had the misfortune of buying a product and eBay was under another name, so I sent it to a Royal Mail agency, which asked me for my details, but I don't have them or any ID. Everything is under a fictitious name and they didn't deliver it to me. Now...
Collection barcode
Hi, so I’ve stupidly deleted the eBay email with the collection barcode. I’ve also deleted the in app message as I was going to use the email. What an idiot. now I can’t find a collection barcode on the app anywhere. Please help. Thank you.
Resolved! Item being collected should be paid in advance?
HelloSold an expensive item that's collection only a few days ago, the auction winner hasn't paid ebay for the item yet but is wanting to come in a couple of days to collect. I've informed the buyer that I require the collection code in order to rele...
Product recalls : EBay's responsibility and feedback for the seller
I have just had an E Mail from EBay about a product recall and they have advised me to contact the seller. Helpfully (not....) the E Mail was from an "unmonitored E Mail address".Doing some research it appears EBay will not get involved and I must th...
Adding Collect in Person Option to Simple Delivery
Hi I am trying to list a bulky item (a folding chair) and simple delivery is coming up with a bulky postage option via DHL which seems fine. I would like to also add collect in person as an alternative option but can't figure out how to do this. Is i...
Agent
he purchased the item he didn’t show up to collecti lost 153 buyers that they was watching the item and interested to buy also left me negative feedback The seller didn t call after I send the no after purchase.I actually did . Check inbox .
Collecting from a DHL courier
Hi I’ve sold apparently my old dive bag. The buyer has paid for a courier allegedly but they have not collected the item on two occasions now! No need for a pre paid label etc etc ! Is this a scam as I cannot cancel my order now as I would need to re...
DHL haven’t collected a large parcel
I sold a large item and was only allowed to choose DHL collection service. There was no option for drop off or any other courier. but it’s been 4 days and still it’s waiting for collection. I’ve tried ringing emailing messages but don’t get any other...
item developed a fault under 1 year guarantee
Seller failed to respond to my 1st 2 messages. In my 3rd message I reminded him that, under ebay rules, he was obliged to respond to me within 2 days - he answered immediately! It took a few days for seller to admit he'd received phone and I gave him...
10+ in stock
Why do some sellers say 10+ in stock when I ordered 5 of an item, it has taken to long to be dispatched; they obviously don't have 5 in stock.
Listing non removal
In February 2025 I made a successful sale, the items were collected, monies paid, ebay notified. Now, 9 months later, I've been contacted by another buyer saying he's paid money for this item and can I arrange for him to collect. Why is this item sti...
false reason of cancelation
I would like to report a dishonest seller. He didn't send my parcel twice and gave a false reason for the cancellation. how can I do ?
Ebay removed my listing
Ebay removed my listing because they said i am violating their policy rules by listing a fake or counterfeit item. But they should know i bought this item from ebay, and am reselling it back on my listing,as the boy i had bought it for as a xmas gift...
Cancelling an item with bids
Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...
UK £2 pound coin, anniversary of the golden guinea,
The site is littered with people offering these coins with printing errors but the Royal mint has issued a statement saying no such genuine coins exist.Caveat emptor
Resolved! Option to leave feedback for seller isn't available.
I am well used to Ebay but now I can't seem to be able to leave feedback for my buyers.
I have had a non delivery case opened from over a month after delivery date the want a refund
Case opened for non delivery after over a month after the delivery date . I have proof of postage still it was royalmail 2nd class. i contact the buyer twice with no response Can't up load to because it's not a tracking number and advice for now or t...
Requesting your personal data
Hi all, I requested to download my personal data over four days ago now, and am still waiting. I have requested this data before and it has never taken this long?
How to report an eBay user for an invalid bid retraction
eBay’s bid retraction policy states that a user can retract a bid if they accidentally entered the wrong amount, but they must then enter another bid for the correct amount right away. A user has retracted a bid on one of my items but has failed to e...
Buyer not wanting to buy after auction ends
I have a buyer for a iPhone 17 pro max that outbid another buyer on the last days of the auction but when the auction ended he said he doesn’t want to buy it anymore what do I do
I brought two suede jackets new with tags
I brought two suede jackets described bran new with tags. When l received them separately ,l inspected them both all over.One jacket l look at the inside cuffs and inside of the jacket and stretch waist band l knew it had been worked even though the ...
Item not received
Today 27 of November 2025 I was supposed to receive my order but I received an email from Royal Mail they said your address is incorrect we are not able to deliver for you. This is my tracking number YA353029035GBwhat should I do now when can I recei...
Unable to post a very small item, only a large letter at around £2.72
Hello Ebayer's I am an elderly gentleman with about 1400 Ebay deals mostly bought, with a 100% feedback, I have never sold much because I find Ebay troublesome, even more now.Last week I sold some Zappers, the sticky badges on paper, I was able to pa...
How can I remove prompts on my phone for each item unsold or relisted?
Just today it started, every time something is listed or relisted or an item hasn’t sold my phone pings and it’s driving me mad. How can I stop these notifications please?
Returns labels
I recently started listing and unfortunately sent the wrong item to a buyer.We started a return and I received an email saying that eBay would send the buyer a returns label.The buyer has not received it and I cannot find anywhere to get a label from...
International shipping
USA seller has item (a small clock) being auctioned at present (bids have already been received) with shipping to UK listed as costing $76.04 (£57.49). Ebay International Postage is listed as the shipping method. I have bought two very similar items ...
non paying bidder
Bidder placed 9 seperate bids on one of my items so clearly wanted it, but refused to pay, A slap on the wrist from ebay and nothing for me. I thought once you bid on an item and won it you were legally obliged to Complete the purchase - apparently N...
Warning: My Experience After Switching to Evri (Please Read Before You Do)
Hi everyone, I wanted to share my experience as a warning to other sellers who may be considering switching to Evri.Since moving from Royal Mail/DPD to Evri, our delivery performance has dropped significantly. Delays have become the norm rather than ...
eBay Account Restricted Without Explanation - Still Being Asked to Pay Fees
I’m sharing my recent experience with an unexplained account restriction on eBay, in hopes of getting clarification and highlighting a broader concern.My account was suddenly restricted from selling and buying without any prior warning or explanation...
Variation warning sign
Hello,Missing name in the variation specifics or variation specifics set. Hello, When trying to complete a listing we get this message as above. We go to edit the variations and then get an error sign and told to look back again in a while. Any help ...
returns
I bought a phone and I want to return it, but in the meantime I lost my eBay account data and I can't find the product among the purchased items. How can I return it?
Resolved! Buyer slected Evri for postage, had to post with royal mail.
as the title suggests, had to post with royal mail tracked 24 instead of evri as two shops i went too on the way home from work machines were down and not working, in haste i got worried and sent by royal mail and paid the postage myself.I have infor...
Mark item as dispatched
How do I mark item as dispatched , it’s not available in the menus
Postage
My buyer has paid for postage but now as I am about to print my label I am being asked to pay again. I am fairly new to this but my 3 other items did not have this problem. What should I do?
Return
Hi,I would like to return the tyres I purchased. While starting the return processI accidentally clicked that I no longer need to make a return, but I actually still want to return the tyres. Could you please reopen the return request for me or tell ...
US dollar screen and no listings. Why am i getting this in the UK
Why am I getting this screen in the UK. I have 17 listings
Resolved! Custom postage
Hi there. Is there any way of still using Custom Postage please ? I hate ebay's monopolistic approach of forcing you to use Simple Postage and would like to continue to make my own arrangements and set my own charges. Its worked well for 10 years for...
Payment for an item I refunded
I refunded an item by accident as I got mixed it mixed up with another item, I have since asked the person to bank transfer, PayPal or relist an empty box/item for them to buy and I can just send that to get my funds but are not doing so, what can I ...
Opened Package - no item inside upon delivery
Sold an item to a buyer (Item: 236355580944), all good. Posted, kept reciept of postage and bagan tracking - still no issues. Package today marked as delivered - great. Buyer contacts me and informs me that NO Item in package - packaging was ripped o...
Only 1 item in package when there should be 2 and I paid for 2
I bought a protective single cover from a reputable seller on EBay at the beginning of November. The seller was offering if you bought 2 you would get 10% discount you bought 3 you got 20% discount and so on. So I purchased 2 as I could give the seco...
postage .
I paid the seller for the item including postage , and now delivery company has sent me a large delivery bill for a item Ii have already received , is this a scam or why hasn't the seller paid it .
eBay U
Hey everyone , I recently entered the eBay sellers up n coming competition which the cutoff date was a few days ago - I had video links stored on drop box for the entry. I had an email from dropbox saying someone called Samuel Hickley wants to view t...
Product safety recall - refund help
Hello all, i purchased an item from a seller. I have since recieved a product recall notice for safety reasons for the item. The item was purchased new. The seller is unable to repair or replace the item and they are refusing a refund and refusing to...
can I create a report of all my listings on a particular date
for tax purposes I need a report of all my listings on 1/4/2025........ any ideas?
buy it now button is greyed out.
buy it now button is greyed out when I list my items to sell why? please anyone help that's a seller thank you
Buyer refunded but kept items
Need help please.so long story short, I sold a bundle of teddys for £1000 the buyer received the item but said some had stains/marked so wanted a refund however these marks was mentioned in the description. The buyer then went straight to PayPal for ...
Postage
I have recently sold an item (ref 136740417078 ) for £2 only.It was just a small document.The buyer lives in the USA. EBay gave me directions to print a UPS postage label.I did this and took it to a UPS point who said that they are not accepting any ...
item found in hedge
item was found in hedge by someone who just happened to know my daughter, item is still showing as not delivered, have contacted seller, but don't know what further to do anyone had experience
Postage of knives (for over 18s only) Age Verification postage required
Hi. I Listed an item yesterday (new cheese knives) and Ebay have hidden because I should have asked for Age Verification postage - I can't work out how to change it.
EBay won’t refund me after item not delivered.
Hi allso I bought a shirt from a seller on Ebay and the seller sent it out with Evri , it was due to be delivered on wed last week I then get a message saying there was a 24 hr delay on the delivery. I didn’t hear anything else from Evri for another ...
Resolved! I submitted a cancelation request, the seller replied once and now does not reply to my messages
I submitted a cancelation request, the seller replied once and now does not reply to my messages and now I can not report my item has not arrived because a cancelation is in process how do I get a refund
VAT threshold, where to look the total of sales
Where to look exactly, its only 3 days days has left of November and I'm not planning to pass vat threshold this month, if I check the sales menu they show one amount, if I look at the 'seller level'- different amount, who knows which one is correct?...
eCP on label
Buyer has requested an eCP on the label but doesn't appear on paid label I've printed.
Sold an item which I want to post today but I can't find the code needed for taking it to the shop
I need help to find the code needed to post my item I can seem to find it
Qr code for return not working
As in the tittle. Royal Mail QR code for return not working, what to do now ?
Account help
Hii have had my account payments restricted for the past 8 weeks, i was still able to sell items and post them but not receive payments from my account. I have had ongoing dialogue with ebay via email for the duration of the restriction. They said th...
Ebay not contacting me
I have several loops of ebay promising to contact me but nobody does. Plus their chat services keeps giving me misleading advice. Does ebay have a complaints email or address?
No incoming Feedback
I recently moved from Windows 10 to Windows 11,I have since bought and sold 7 items with no issues. I have left positive Feedback for Buyers/Sellers but my Feedback is stuck on 945,100% positive since October 6th.ie I have not received any Feedback.I...
New postage scheme
What do I do about the new postage scheme when I don't have a printer or smart phone I have a Nokia. How do I post items and get QR code?
offer rejected by ebay
I am selling an item. A potential buyer has made an offer but it has been automatically rejected by ebay. Where can i see proof of this on ebay website?
