Refunds

[gahiggins2012]

Hi sold an item got paid posted it customer got back to me asking where it was checked tracking number it said on its way then ebay step in and refunded them checked with Royal Mail the parcel is missing so I went through customer services to try and claim it back nerver done it before anyway 1 month later get an email parcel has been delivered.so I message the buyer to ask have you received the parcel nothing not got back to me any idea what I can do any help would be great thanks 

[**peaseblossom**]

Assuming Simple Delivery was used you are supposed to be protected if the item is lost/damaged in transit.   That means ebay will pay the refund, not you, when the buyer opens a claim. 

Also from November 2025 (I don't think we have an exact date yet but surely has started by now) if tracking shows delivered within 30 days after a seller has refunded, eBay will reimburse the item cost.

If neither has happened  contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid