I sold a Karcher several weeks ago. It is in very good condition and it was on full working order,I

[karma64simon]

A buyer is claiming a Karcher I sold several weeks ago isn't working. I would never sell something like this and my record is 100%. Since they bought it we've had very cold weather, below freezing, I've no idea how they've stored it. 

I'm being told to refund. 

Any thoughts on where I stand please?

[tressygirl]

If they are within 30 days of the item's last estimated delivery date,  and open a case for item not as described,  you will have to accept the return, pay for the tracked return label if you want you item posting back,  and on it s return fully refund.

The buyer is entitled to a full refund if claiming within 30 days covered by eBay's 30 day MBG,  Money Back Guarantee policy.

@karma64simon 

[jckl1957 · Accepted solution]

They only paid 2 weeks ago so are well within time to make a claim.

Unfortunately, the advice in these cases is always the same: accept the return, provide a label and refund the buyer when you get the item back.

Ebay don't see the item so will take the buyer's word that it is not working.

[karma64simon]

Thanks for the help and guidance, appreciated. 

[karma64simon]

Very wise words. Thanks