Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Damaged in transit
Hi I sent a golf club to the Isle of Arran on 20 Oct via Evri as eBay suggested. It only arrived today and the shaft is snapped. Please advise next steps?Regards
Express delivery
With the new simple delivery system. I have no option to have express delivery when buying items, despite every listing saying you can.
personal account (seller account ) verification
helloplease, did anyone go through this? It's been over 5 working days since I created my eBay account and provided all the necessary information, including payment method, all my listings are pending. My account has not been verified, and I have not...
Simple Delivery Not Seller-Friendly
Simple delivery is neither simple nor environmentally friendly for sellers. In the past it was possible to add a small amount to the postage to cover the cost of packing materials - purchasers wouldn't just want a label stuck to a jigsaw box which ha...
Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...
I
I ordered s23 ultra cracked screen 130£The saler send me only box inside no phone.plese I want return my money back please .the is no phone only box inside no phone.i want return my money back please
Miss delivered item
I have received a parcel in error for someone in Littlehampton. Delivered by Evri but they can't be contacted
calculate postage for an umbrella
Hiw do I get postage price for a tube?
Fire
Our property was affected by a fire to a neighbouring property, and is still an active crime scene, we have not been allowed back in for the past 2 days and now have overdue shipments, I have managed to contact the buyers, who are all very understand...
QR code
I normally get my QR codes sent to my email address so that I can photograph it for posting. However the QR codes for my last two sales have not arrrived in my email and I have no idea why as I did everything the same
Buyer did not pay
Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...
Abusive buyer, and e bay has done nothing
Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .I have recently had an incident where a buyer won my item then refuse to ...
Postage error.
I have generated a postage label through eBay for evri.I made a mistake with the weight so I need a new label, otherwise I’ll be charged £10 or so…more than the value of the sale.How do I generate a new label, paying the difference?Thank you.
Leather gloves
I think its discusting that you order a size which you are and it comes smaller I also think its discusting that you have to pay for postage to return the items
18 hole battery for golf trolley purchased in dec. 24 with 12 month warranty.
battery is supposed to run for 18 holes. have contacted supplier and carried out readings for them and they say battery is ok but it only lasts for 16 holes. have used friends 18 hole battery and it is fine. where do I stand?
Resolved! Potential Buyer being told "unfortunately this seller will not deliver to Ireland"
I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...
DHL haven’t collected parcel. Getting no response from them.
Hello,I was due to have DHL collect a parcel from me on Monday 27th, but they didn’t come. They rebooked for the 28th and didn’t show up. Likewise the 29th. Now they don’t respond to my requests.Ebay automated assistant isn’t any help. What can I do?...
Cant view details of item for sale
HiI cant view any pics on item for sale past 1st one. Or see further details. Anyone know why. Or have a way of contacting ebay. Cant email as it doesnt fit into any of their topics. That assistant is no use at all. My account hasnt anything past wha...
Negative feedback left incorrectly, ebay won't remove it
seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...
eBay Live Chat Bugged Not Working
Yesterday I tried to Live Chat with eBay support but apparently no agents were available as it only gave me the option to request a Call. I'm currently abroad in Indonesia and I need eBay's help regarding a return request, but I can't take a call bec...
Motorbike sold
The buyer came today and picked up the bike. I reduced the price by £310 as there was a fault that was not apparent when advertised, although it was a project.I have clicked the item as sold and clicked on the dispatched button.This is my first time ...
Postage label
I have had a postage label created but I need a new one as I put the wrong collection in by accident
Item posted day after a cancellation Request
Hello. I ordered an item at 8.50pm on the 29th. I cancelled it at 10.52pm on the 29th as realised I probably needed a slightly different size/item. A tracking number provided at 9:47 on the morning of the 30th. and Cancellation was declined - now say...
Urgent Assistance Required for Order Purchased on 13th October
Hi,I purchased an item through eBay on 13th October, and this is my first time making a purchase on the platform. I am having difficulty contacting eBay customer service, which is unusual for me as I can normally reach customer service easily on othe...
Change of address and collection of parcels
I need to arrange another collection but to my new address because the first collection was from my old address, But on the system it says it has been scanned by courier but I still both parcels and i need to get it to the buyer
Micro Deposits
Hi I was emailed to say micro payments would be in my account on 2nd October nothing has arrived. Finding very difficult to contact EBay tried various routes but no joy, was in a loop with a Bot with an unsatisfactory conclusion where I was just sent...
Purchase
Why can’t I purchase any items. Can’t add to basket or buy now?
eBay will not listen
My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...
UK Domestic Postage
On 5th September E-Bay sensibly changed their policy on UK Domestic Postage to allow low weight low cost items to be excluded from their "Simple Delivery" process. I have been unable to find a listing of what sale categories are eligable for this. Wh...
A new postage policy under Royal Mail for an item to be sent 2nd class, Small Parcel
Hi. I appear to have a number of options to select under postage policy ie letter, large letter with the cost (sometimes the wrong amount) for the service selected. I am unable to select or create a policy for small parcel and £3.50 cost. I have a nu...
Re a Purchase of a camera
I purchase a camera outfit for £155.64 the seller the next day send me a massage to cancel due to the camera was damaged. So I did and put reason for canceling order by mistake. The seller refund me then partially and kept £30.30 for VAT Without tran...
Late delivery
From 1 month i orderd but still nkt received and no one responding
Postage
Why are eBay’s estimated delivery’s so false? When I send second class they are giving the buyer next day delivery this is so misleading and causing me many problems being blamed for late delivery!!
Shine ES 335 guitar
I need to make new bid for ES335 guitar after using maximum of 3 bidsI have contacted the seller and agreed a new price but need to make a new bidThe seller is MRDCGORDON
final sold price not right
Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...
No October packaging voucher? (Featured Shop)
Hi everyone,I just wanted to ask if anyone else with a Featured Shop subscription hasn't received their monthly packaging supplies voucher for October?We have 2 active eBay shops with Featured subscriptions, and neither account received the usual vou...
goods collected but not paid
Advice if anyone can-Looks like Ive cocked up-Buyer collected when i had booked as delivered-I then cancelled the listing as agreed so he could re-buy with a collection instruction(I realise this was a mistake) and now he wont rebid and has the goods...
redress from courier for a damage in transit item
I recently sold an item which my purchaser said he had not received. It turns out the courier had damaged the item in transit which they let me know about. Can I claim for this and how would I go azbout it. I have had to refund my purchaser
I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,
I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,i have tried to get to fresh meat but it just wont let me, anyone have the knowledge to do this TIA Anne
Pictures not showing on search page when signed in.
Hi, I am having a problem with pictures not showing on Ebay search page, when I am signed in. They show when not sign in I have enhanced tracking turned off in both tabs. If I clear cache when signed in they appear but as soon as I log out and back i...
Refund
I recently sold this phone and the buyer received and is saying there is scratches on screen but there wasn’t any when I sent and he want a refund but as I put this up for 25 and it’s worth more just to get rid of it it’s fully working with charger ...
Buyer false claims
The buyer opened a return saying the packaging was damaged, but I clearly described that in the listing. Now they’re falsely claiming the Dyson hairdryer is fake. It’s authentic, and . I’d like eBay to review this before any refund is processed.” Als...
THE ITEM WAS PICKED UP
Hi, the seller of the Singer 306k machine I bought on 11th October 2025 sent his driver on 27th October 2025 to pick up the sewing machine from my appointment, he has refused to refund my money and I don't understand why u guys are still asking me to...
Resolved! TRYING TO REMOVE SELLER
I cannot remove this seller "custom made men`s suite store " from my basket .I do`not wish to buy the item and I am trying to remove it , but the ebay basket does`nt respond either when trying to remove or save seller for later it is therefore stoppi...
Resolved! Cancelling an order but cancellation declined
I requested a cancellation on an order 22/10 before item had been shipped, this was then declined- no reason given but I then received tracking info by text (no tracking info on ebay) stating item posted on 24/10 - two days after my cancellation requ...
Resolved! Dispatch Notification
Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...
Unknown item received
Hello, I have received an unknown item to my address but it says 'return to sender'. It weighs around 10 kgs. I have not opened it. It is delivered by Evri. What should I do with it? Any ideas please.
How to accept/reject authenticated item with minor defects.
I have bought a watch. At authentication, a minor defect has been identified and ebay is waiting for my decision to accept or reject the item. However, i cant find any button etc to accept or reject.
Postage no service available
I sold a rod and it says generage postage lable. When i go to click that it says no service available.
Ebay ring back 2
So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...
The item I received was fake
Hello, I am writing this message to let you know that the perfume that I received today was fake. Could you please let me know what can I do now ?Thank you.
Royal Mail return
Hi ,I am trying to send back a parcel via Royal Mail return. The label eBay gave me don’t work ? anyone else have this problem ? what do I do now ? Thanks
Viewing purchase details for a purchase from 2014/15
How do I view a purchase from 2014/15 ? It only goes back to 2017 ?
Unresponsive seller
Bought an item from a local seller, paid and have tried on several occasions to collect. Seller is completely unresponsive. Been a week now. Have asked ebay to cancel the order but not heard anything. Feeling frustrated tbh
Slow to upload photos then crashes
When I try to make a new listing, it is slow to add photos then crashes. I can add new listings on vinted without any problems so it's not internet speed, it just seems like it is getting harder all round with eBay
help wih a return
Hello, A buyer wants her money back for an item I recently sold ref 08-13744-45223. This is the first time I have had a problem. All the items in question were fine, however, its no problem to refund her in order to mainatain my 100% record. I have t...
Sold Item postage label, with wrong return address
Hi All, Is there anyone that can help me with this issue, I have sold an item and when I have gone to print the label for postage, the label has the wrong return address. I have checked all my information and my current address is in the return secti...
Buyer with no feedback and a member for less than a month... I dont want to proceed with the sale
For context I sell pokemon cards, a member has brought two cards which is great. The issue I have is that the member has 0 feedback and has only been a member of ebay for a month. Because of the well known pokemon card scams I dont wish to proceed wi...
stolen property
My bike was stolen last week and has now appeared for sale on ebay. The only way to retrieve it seems to be to buy/make an offer (or get them to agree to a viewing and I can get police to come with me)Has anyone had experience of this?
icloud
Hi all,I bought an apple mac in April for my son for him to use at University Sept but the time he looked at it he told me some bad news he couldn't use it because the last owner left his icloud account on it,so we cotacted him and said I can't help ...
How do I get hold of an old postage label?
I need a copy of a postage label that is more than two weeks old. Is there a way of getting this from Ebay?
live listing amounts keep going to 0
anyone had this issue? when i go in to check live listings, some amounts have went to 0 even though i haven't sold them all. i change the amount but within a day it goes back to 0.
Item wasn’t received and iv given a refund out of my own eBay account
Item wasn’t received dispute has been raised and £117 has gone from my eBay account!!? its DHL problem ?
Car Event Sponsorship / attendance
Does anyone know how we can contact eBay to see about eBay motors sponsoring and attending our car event?
Postage for multiples of the same item not working
Hi, I listed a Buy it Now with 3 of the same item as the quantity available. Someone has bought 2 of them but ebay has only charged them 1 postage fee. The cost to send 2 of them is more than the single postage that ebay has charged as it takes the w...
Resolved! Parcel not received
I ordered item on 24 Oct but I didn't get my parcel.
parcel force not recognising tracker number
Is there any way of contacting someone to chat to from Ebay or is there an email address for them, I have a package to return b y 12th November, but Parcel Force "cannot recognise tracking number" which is printed on label I have printed from Ebay si...
Returned item smells
I accepted a return as the item had a tiny hole (large hole according to buyer, but that's not my point). Received item back but it smells of body odour! What do I do? If I report the buyer, can she see the report as this does seem to be a sensitive ...
Sent package to wrong buyer
Hi all, in sending something to a buyer, I printed what turned out to be the wrong postage label and sent it off. It’s only when the actual buyer contacted me to say the tracking hasn’t updated that on looking in to it, I could see my mistake. I have...
Evri stole my item and ebay won't refund me
I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...
I bought an item
I bought an item yesterday and it’s not showing in my purchases but money was deducted from account,and the item is still that it’s available for purchase.
An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view
An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.
Is Aquiline a legit company
Is Aquiline a legit delivery service
Large Letter to the USA
I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this
Injectors
Hi have buy 4 Injectors on 22/6/25,but two off them not working,returned to the seller in July and still don’t have replacement item or refund can you help with this please.Item ID 405905234152Order number 16-13224-27772
Posting weight of item over tracked weight
I used ebays simple delivery for an item I have just sold. The weight is up to 2kg, however, the item weighs just over 2kg. Can I pay additional posting at the Post Office and if so, what then happens to the original tracking number that the original...
Resolved! Automated return question
A buyer made an offer and purchased an item. The buyer then subsequently put in a return. Ebay's system has automated this process and accepted the return an refunded (though it does look like ebay have covered the cost and it says i won't receive th...
Short payment from Ebay!"
I just sold an item for a modest £10 incl postage. Ebay has only credited me with £7.28. This is the second time this has happened in the last 10 days. Any ideas?
International sale - return postage
I am looking for some advice as when speaking to customer service they have given me 3 different answers. I am in the UK and sold an item to someone in USA. I used the Global Shipping Programme. They complained the coat wasn’t listed correct size (la...
Postage
Hi I am new to selling on EBay, I was not aware that I can print off shipping labels and drop off - I used Royal Mail instead and paid extra for this will this be refunded to me?
combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?
combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?There is no option to just mark the item as dispatched. I fear it will just sit there saying i have to post it.Even if i purchase a label (which i don't want to...
Delivery
Hello there I did not receive my parcel. I think the delivery driver drop that on in the wrong house
I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .
I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?
Ebay ring back
How do ypu get Ebay to ring back ? I've bought an item and the item is tracked with Royal mail in their wisdom have left it on the Doorstep and claimed that is delivered at 12.23, only for me to arrive home at 17.10 to see that its gone . The seller ...
Age verifiction
Hi, is there any way other than credit card, which i don't have, to confirm my age? I'm 61 and have been prevented from buy a mitre saw and now a set of chipsticks because of ebays policy on bladed items. The only crime I'm going to commit with a mit...
Item not received
I ordered a cd on the 15th of August . This was in advance of the release date - 3rd of October . I did not receive the cd and contacted the seller twice with no reply , I raised the issue with ebay asking for a refund but was told the time was outsi...
Item removed for policy violation after sale
I recently sold an item but shortly after, I received an email to say it had been removed due to policy issues. I have appealed and upload receipt. Anyone been in this position? I have notified the buyer but a bit frustrating
Feed back
Why can’t you leave feedback if an item that is cancelled by the seller but you have been waiting nearly a month for your item. I feel it is very unfair that you can’t make your point to the seller.
Simple Delivery preventing buyer paying
Item sold in the UK, with a UK address also in the UK. Simple Delivery is set up with Evri as the courier. They do make deliveries in the buyer's postcode, but at a small extra charge. There does not seem to be any way amend the delivery charge to su...
Pre-paid label Simple Delivery - Accidentally closed the tab so now have no access to it
Can anyone give me a suggestion on how to access the pre-paid postage label and qr code as I accidentally closed the tab on my ipad and now seem unable to access it
Postage paid not used
Label printed in error, not used refund required, how to achieve this? thx
Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused
Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...
Item not as described so I returned it but seller not paying or replacing
I ordered this gym equipment that unfortunately isn’t fit for purpose. The machine isn’t commercial grade and is defective in its movement for its required use I have attempted to adjust certain working parts on the machine where it has obviously bee...
Resolved! Max bid was me but I was outbid
Highest bid was made by me however I was outbid and I have contacted the seller but I have not yet received her reply. Any advice would be helpful.
Dyson Hairdryer
I bought a Dyson hairdryer which was described as "Brand new Genuine". I have a letter from Dyson confirming that this is a counterfeit product. I can't seem to get help regarding this. I have messaged the seller several times and have not received a...
Buyer Unable to Complete Payment After Counter Offer Accepted
I sent offers to watchers. One buyer made a counter offer that I accepted, but she hasn’t been able to make the payment — it keeps failing. Could this be an issue with eBay’s system?
Orders collect but still showing on the dashboard
I have 2 orders, 116763503845 & 116763505071 that have been collected and they say they have been collected but still showing on the dashboard to be picked up. How can this be sorted?
Change delivery to collection after item was sold
Hi...I sold an item that had postage or collection in person. The buyer selected postage, has been charged postage but now wants to collect the item. Is this possible?? And will they get a refund??
Selling
Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order
FRAUD THEFT AND DECEPTION
R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...
Guest order
How do I add a guest order to my account so I can track it?
Additional £1 charged separately
Has anyone noticed if they are being charged an extra £1 by ebay when buying items ? I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay.
Problems with DPD. is it possible to change delivery
I sold an item which I thought had been listed as collection only as it was big and heavy and low value. But somehow eBay had chosen delivery options for me. So buyer paid for postage and when I tried to download postage label was told it was deliver...
Non delivery to seller
An item I sold has been returned to me. The tracking information says I requested the return, which I didn’t
Purchase and Offers
I haven't bought anything yet, and every time I try to buy or view something, I get a message saying I've exceeded the required number of purchases. I need help, thank you.
Can't select collection option at checkout
I just bought an item that had a collection option shown but when I go to pay, after selecting collection, I get a message:Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to request or...
Non payment
Has anyone else been finding that an increasing number of people bid on items then don’t pay or even bother to request a cancellation
Buying with your ebay account
Can't buy with money in my eBay account, just says not enough in when there's more than enough
Buyer changed mind after nearly 1 month
I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week cha...
Withdrawing my cash to bank
Where is the page to withdraw my cash to my bank thank you. Catherine
Reporting counterfeit items not working
Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...
club men's magazines how to list correctly
i had a box of men's magazines, and looked around on ebay to sell, i found a completed listing much like i wanted and clicked on sell like this ... apparently i have violated ebay policy, and the help page they sent me doesnt really explain what i di...
Counterfeit purchased
I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...
Item I sold returned due to underpaid postage
I sold an item recently and paid for the postage via ebay. A while after posting the item I was messaged by the seller saying that they had recieved a note saying there was a delivery for them with underpaid postage. I opened a case with ebay to work...
Temporarily restricted
Hello eBay, I wanted to ask why you have temporarily restricted my account while my account is verified with Payoneer.
Seller Performance Issue
I am having a issue with my seller performance and the way that it doesn't seem to be updating....... My issue started at the last of last month where i unfortunately had to cancel an order due to the item going missing from my storage. This led to m...
Account suspended?
I have recently received 2 emails and 2 messages to say that my account has been suspended (permanently). However, no action seems to have been taken and I can use eBay fine. I’m not sure if this is a legitimate concern or an error in the system as I...
Seller having issues
I purchased an item and seller used pre paid service through eBay and said the collection address is wrong, he said he’s tried to contact eBay without luck and the courier service say it’s an eBay problem, would be greatful for any help.thanks
Increase compensation
I want to sell an item for £130 but the maximum compensation offered by any postal service is £75. So if it gets lost etc I will be losing £55? Any ideas or is it not worth sending anything over the value of £75?
EBay has told me that evri is returning my package
I got a message from eBay last week not to post using the Evri label but I’d already sent it. Then eBay said I’d get it returned and gave me the link to a new postage label. It’s been a week now and it hasn’t been returned. I’ve been in touch with th...
Unsold Listings after restrictions have been lifted, where are they?
For the first time I had a restriction on my personal ebay account. I had no idea what was happening but they started de-listing some of my listings and marking them as unsold I think. I saw them going but assumed they would be put into a folder so I...
Sold a wreck? Would anyone be happy to spend £2250 on a van and when it arrives is awful??
Paid £2250 for a scrap van and seller still says van is fine? Smokes constantly on start up? Damage and rust everywhere? Zero service history but told had full service? Not 1mm of oil in engine? Side door doest open? Handle useless? Im disabled so ca...
Wanted items
How can you advertise for wanted items on eBay ?Thanks.
Trying to buy from America to UK...need help
Hi I'm trying to buy a bubble machine for my ASD son from America and on the countries list they will deliver to nearly everywhere but not the UK even tho they have Ireland down. They have said they have picked Europe and clicked and unclicked etc bu...
'Make me an offer ' option/Nectar points
Right, let's try this again as I completely put in the wrong title previously. Please read my other conversation for what I am asking. TIA, Andy
Buy it now option / Nectar points
Hello. Is there a way of contacting ebay to raise an issue with their buy it now option ? What I don't like about this option is, I can't use my Nectar account to get nectar points when I make a purchase using buy it now. I have lost out on hundreds ...
Warranty
I orderd the phone on June with warranty. I used it 3 months and it stopped work. I contacted with seller but I did not receive answer how I can return it under warranty to fix it. What I can do know
DHL have not collected my shipment this evening
Hi first time I have sold on e bay and used Simple delivery. I booked DHL collection for today 8.00 - 18.00.I got an e mail giving me hour window approx 20.00 - 21.00. They have not collected and there is no way of contacting them as their customer p...
Withdrawing feedback given
I accidentally gave feedback on an item that was cancelled by the buyer, how can I retract it or change it? I know changing it (if possible) will still leave positive feedback, but I'd rather that and tell him what I think and let others know, rather...
GSP on items to the USA?
A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??
Resolved! Money teken from my account
Ebay has taken three separate amounts of money out of my bank account, and I have not ordered anything in over a year. Where do I go for help, as there is no phone number to call on Ebay.
Appealing an unpaid cancellation record
Appealing an unpaid cancellation record
wrong item received
i bought a marc jacobs listed as medium bag but i received a mini one instead. this is not my fault!! what should i do
Unreceived shipment from EVRI
Hello, I did not receive my shipment from EVRI because there is no one at the address, and they have marked it as delivered. The shipment is missing, there is a photo of several shipments at the entrance door of the block but not in front of mine. I ...
Simple Delivery for gold jewellery?
Hello - I used to sell professionally (many years ago) and a lot of things have changed - when I listed my items last week, I offered them under 'Vintage jewellery' as I always have as they are considered vintage but they are 9ct gold. I have never s...
Resolved! Dispute closed without evidence being viewed.
I bought an one eighth gold soverign advertised as 2025 New. When it arrived it was loose inside a very dirty heavily used plastic bag with the paperwork it should have been attached to. The plastic bag had been sealed with sellotape. Upon close exam...
Resolved! Selling with Simple Delivery - Issue with combined postage (lack thereof)
Hi all, what do you make of this?A buyer bought 2 separate items from me and paid postage twice, to the same address. I want to do them a service and pack together, and refund the postage, however, I can't due to simple delivery. So I did the 1 label...
Hi i cant seem to buy an item from the usa im in the uk and it wont let me buy
Hi , im trying to buy an item from USA I've had an offer sent but it's tell me that the seller disnt ship to the uk how can the seller change this
No appeal allowed.
Ebay can now close complaints without viewing evidence.
returned items from customs in Denmark
I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...
Making offer payment
Looking for some help, ebay AI is no use for answers. Something has happened recently if a seller has a few items listed and there is an option to make an offer on the items, however if accepted the payment for each item accepted is taken individuall...
Timing of auctions on 'my ebay'
The time of the auctions on 'my ebay' is incorrect leading to my missing the auctions. On BST the auction was said to have finished, but actually had 1 hour to go. Ebay said the auction was ended & I had won but the auction continued for 1 hour - i d...
What has happened to eBay.
Was away from eBay few months due to illness and come back and it's awful. Hardly and one buying anything.
Postage on a sold item
I have sold an item which included postage of £2.40 buyer has paid and I am trying to send but the postage is actually more how do I send the item and recoup the extra postage
No code to get money
Neither me the seller or the buyer have been sent a code so I can get paid. Money is with eBay
Returns and
I did not receive a refund on an item I had returned and EBay made it almost impossible for me to get a satisfactory answer. I’m now waiting the arrival of another item and the seller has not responded to any of my attempts to contact them. I’m total...
Selling a vehicle but only payment method offered is cash on collection
Am trying to sell a car on ebay but only payment method option offered is cash on collection, does anyone know how to change this so buyer can pay through ebay, thanks
I sent sold itet with different label.
Hello all! I sent sold itet with different label not with provided by eBay. But I can't change that information on item's which was sold. I have done that because the parcell was overweight. And I paid for that, for the new label, but for previous pa...
How to actually speak to a person
Is it possible to actually speak to a person at eBay regarding an issue with a seller
Hi guy's how do I get past the robots and speak to a human
Does anyone know how to speak to a human on ebay
Postage
I sold an item for £5 yesterday but in my Payments, I only have £2.04. I don't use Simple Delivery but go online to EVRI to have my item collected and yes, it did cost me £6.58. Anyhow, eBay have deducted money from my account for postage so in fact,...
Resolved! Recall
I have been notified of a recall but the seller is no longer available what do I do
Desonest seller
The seller said the item was used. This isn't possible because the sensor is too thick to fit into the intended location.The seller committed fraud when returning the product. The photo the seller posted shows the item I purchased next to the returne...
Best offers received disappearing from seller view
Have any other sellers had this problem? A couple of times recently I have had glitches on best offers received. In one case I rejected an offer that I had received by email and from an ebay message. Then the identical offer appeared on my messages t...
Reproduction Classic car Badge removed under counterfeit items policy
Hi, I sell classic car parts, have done for several years on eBay. last week one of my items was flagged under the counterfeit items policy. It is a Volvo amazon front wing badge. A late 60's - 70's car. The '121' badge is no longer produced by Volvo...
Led Strip
The seller sent a different color, and the LEDs are burned out in some places. The seller wrote in a message that he would refund my money and that I don't have to return the LED strip. I threw it away. Now the seller wants me to send him the LED str...
Simple delivery dimensions too small for older listing
I listed an item a year or so ago, and having just sold it, found it had been switched, as all listings have, to simple delivery. It Had been allocated Royal Mail which is too small. My item is light, but approx 85cm long. The other dimensions are sm...
Fees collection team contact
Hey members, would anyone know how to contact the eBay fees collection team please? I tried to reply to an email they sent me but it bounces back as a “no-reply” email address and it is not possible to respond via messages as they also have sent a me...
Multiple listing Postage Issue
I put a listing up to sell an item which weighs less than 100g when packed. The postage cost was £1.55. The listing was for 5 items. A buyer selected 4 items. eBay only charged the postage for 1. I have not postage discounts set up. I've had a previo...
Technics SH-8046 Vintage Stereo Graphic Equalizer Spectrum Analyser HiFi £134.90Unit price £134.90
21 Oct 2025 at 3:40 PM Total£141.76 (1 item) Hiya could someone please help me, the info i have just received tells me it does not exits i have cancelled the above item, been told i have to wait 3 days, but if the seller does not exit how do i go abo...
I have sold an item the label shows it as being collected from my old address tomorrow
I have sold an item and the label shows the package will be collected from my old address. I changed my address on Ebay when I moved a long time ago. DHL cannot collect from an address I have not lived at for 7 years! Tried to change my address again...
Item delivered by evri is missing seller not interested
Hi I have had an item purchased on eBay delivered by Evri to a gateway to multiple properties and not a safe place or my property. Evri have posted a delivery photo of the package in this gateway with time. When I arrived home the package was not in ...
trying to get my account activated
hi im based in guernsey and im tring to get my account approvedmy stock / items are all based in the uk can anyone help me with this appoval please
Return/refund for an item after return option has been marked closed
I bought light bulbs for my car which were delivered. While trying to return another item, I mistakenly clicked return on this bulbs, which I later cancelled and closed. I fixed the bulbs to use during night and discovered the bulbs are way-too-low t...
Fast delivery I am looking for
Please I wanted to order stuff but the waiting time I don’t know if the seller can help me put it in Fast delivery because I want to travel with the thing a friend asking me to help him order it.
Combined shipping but postage charged double!
I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...
Potential scammer?
Hello everyone. I would like some advice on the following issue I am dealing with. I sold some earrings and the tracking confirms they were delivered earlier today. However, I received a message from the buyer claiming they have been "stolen" and rep...
Bulk edit descriptions
HiDoes anyone know if I can download existing descriptions to edit html and re upload.I know how to upload but can't find a way to download the existing html descriptions.Thanks
Manually Enter Tracking Number
eBay has provided me with 3 different instructions as to how to manually add a tracking number. None of which work. I did not use eBay postage or label. I simply want to mark as despatched and add the tracking number.Getting very frustrated.
Help
I recently bought a doll from ebay but shortly after the seller deleted there account the tracking still says the item has not been posted and I still dont have a delivery date so I requested to cancel the order thinking I got scammed 5 days later af...
Return Postage assistance (for the seller, aka me)
I sold an item, a record with an image of damage, description and additional details not to expect an immaculate copy even though the item was sealed. The buyer wanted to cancel the order after 3 weeks of receipt I agreed and a refund has been issued...
Buyer having no consequences
I had a buyer win an auction for a car I was selling. I not only paid £25 for the listing but then another £15 when the item was sold however, the buyer then never turned up. I'm now out of pocket £40. I've tried to report him so that this doesn't ha...
I sent a partial refund in error, how do I cancel this.
Hi, I've recently recieved my first "cancellation request" from a buyer, which I rejected. After a plethora of messages from the buyer, I decided to cancel the purchase. Since I already rejected the cancellation request I could not figure out how to ...
Buyer asked to cancel but I was not able to respond in time
I sold a bag but buyer then asked to cancel the order. I did not see the request in 3 days and once I did was not able to accept the cancelation and now it does not let me cancel.How can I cancel past the 3 days?
EBay prevents me from selling due to a technical error
When I try to list my item an error message repeatedly appears which states that there is a technical issue as detailed below. I also can’t get any help from eBay We've encountered an issue on our endThanks for your patience.Try Again
global shipping program
How do I put an item for sale on GSP
My parcel missing
The problem is I sended parcel to the customer and he said address need code, but I trust I sended to him , and he open the case , he didn’t receive the parcel . Now he had he money refund and I don’t have my parcel back? I did checked the evri track...
Hello
Hello, On October 24th, I ordered 3 cameras from you, but none of them have been delivered. When I contacted you, you only replied for 3 days and then rejected everything, but none of my money has been refunded. Please refund my money as soon as poss...
Evri parcel hasn't arrived despite them saying it has
Hi all, I ordered a parcel from a seller. It was sent and then, for some reason that is not clear, it was being sent back to the sender. Ebay acknowledged this was a mistake and said it would not be returned to the seller and then sent to me again. H...
DHL not collected but item marked as dispatched
DHL were meant to collect last Wednesday but didn't turn up, they then came on Thursday while I was at work and were meant to come again on Friday but didn't show. I've given up with DHL and booked DPD instead but it's showing that the item has been ...
Resolved! parcel reported by Evri to be damaged beyond repair and not delivered
I'm a bit stuck. I sold an item and posted it. Evri have let the buyer know that it is damaged beyonf repair, and have asked them to contact me. When I contact Evri I can't get beyond their bots tellin me to contact the seller. I am the seller! Help!
Ebays postage label robbery
Has anyone managed to get a refund in 14 days when ebay overcharge for labels Simple delivery is proving to be anything but simple .
Non payers
6 times now I've not been paid after my auction has ended. Why won't eBay punish these time wasters ???
Guarantee products
When you buy from a shop and the product fails within a year you get a replacement or refund. How are guarantees upheld if not its makes ebay a mine field and we had better purchase thru Amazon. the company is UKnewpower
Resolved! customer service
is it just me but when i go to customer service and chat with the bot the screen is greyed out and wont do anything? how am i supposed to contact ebay?
Resolved! Payout
Hello Sold an item in late September 2025Items was paid for and collected by buyerI am having great difficulty in getting the funds from My e-bay balance into my approved bank account Seems not very straight forward to activate 'Payout'Getting Very f...
Listing issue
I'm trying to sell my motorbike, but all I get is This is embarrassing the listing tool isn't working
Resolved! Seller shipped item with 50+ parts missing of 260.9
Can anyone advise me how to make a complaint against a seller which is now time expired under ebay T & C?
tracking number is not recognised on DIT claim
hi, I had a parcel delivered damaged and have re funded the buyer. when I tried do make a claim, the tracking number is not recognised in the carrier id box, is there a different ID number to the tracking number. I tried contacting Ebay on the chat b...
Is it ok to sell a empty mobile phone box, and should I block out the IMEI numbers?
Basically, my old phone broke. So I sent it off to my insurer to repair, but I didn't send it in the original box because of fear I wouldn't get the original box back if they did send it back. Anyway, they couldn't repair said phone, so they replaced...
How to raise a complaint to the eBay CEO about bias against people from Northern Ireland?
I'm sick of it now. It's been terrible since Brexit but it got even worse when eBay introduced their new postage functionality, including simple delivery. eBay is no straight up bias against Northern Ireland, seemingly purposefully making it much mor...
Courier Choice
Who would you recommend using to transport a 2nd hand petrol chainsaw that needs an age verification signature?
Payout button
Hi is anyone else having problems trying to request payout the blue withdraw button is missing meaning I've only been able to spent on ebay or wait untill they pay you out. I've never had this problem before untill maybe last month. Thank you
STOLEN ITEM IN THE POST
Has anyone ever received an empty package where the item has been stolen in transit? This has never happened to me before, so I don't know how to recover my money from the seller, or claim it from Ebay? Package ripped open and all I got was the empty...
Advertising
Hi I have an account but it's not showing me the Advertising option. I need the option. Can you please open this option
I don't understand "Simple" Delivery
I am having issue understand Simple Delivery when it comes to combined postage. I can find no information about what happens when a buyer purchases multiple items and the combined package then exceeds the requirements for the type of postage I select...
Overdue dispatch
EBay have marked an item as late dispatch, overdue send now etc. I posted the item with another colour the same to the buyer. I paid for postage with RM collection myself, will not use simple delivery, they never collect from me!! Now the ‘post now o...
Item coming from China, but it said Staffordshire.
I ordered an item that said would take 2 to 3 days to come. Ordered it on the 21st and it said it would be here by the 24th. It also said that the item location was cannock Staffordshire. But it is in fact coming from China and is now estimated to be...
why do some of my for sale items show as used or preowned when they are new
why are some of my listings shown as preowned or used when they are brand new i cannot find any reason for this when i am listing items i really would like some help please
Resolved! Accidental image upload
A buyer has accidently uploaded an image of their daughter onto my feedback photo's. I can't request to remove it as it isn't negative or neutral feedback.How do I get in touch with eBay to remove this little girls picture? Everything seems to be aut...
Featured Posts
