Member To Member Support

I am facing 0.36 Pound Insertion fee

hey, I recently created eBay seller account on my UK ltd base and my account have 50000 listing limit but still when I am going to upload any product eBay charged me 0.36 Pound. What's the solution?

Charge twice for one item

Hello, I’ve just buy an item and eBay charge me twice for the same purchase. I send a message to the seller and he cancel the order but don’t get how eBay will return my money because they don’t see second transaction. Can someone help me or tell me ...

Category advise

I’m trying to sell my motorhome but it’s not coming up when I put motorhomes for sale why is that?

Non collection of item sold

The item purchased from a buyer hasn’t been collected from the collection point address. It has been over a week. I have messaged the buyer but they have not responded. What will happen if they remain uncollected

private seller selling fees

i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance

ad fees after refunded item

Do eBay still keep the money for the ad fee general after I refunded the order or do I also get the money back. I'm really confused.

Buyer claims i sent an empty DVD case with no disc inside.

Hi all,i sold a DVD and the buyer is claiming i just sent an empty case with no DVD inside,i asked if the packaging was damaged or looked tampered with and they said no.Every DVD i sell i always put some bubble wrap inside the case so the disc doesn'...

postage label

recieved ebay message by email saying item is sold and paid for including postage and you can now print off postage label now. go to do it and it cant find the item, the item has been on e bay for a while now but previous items put up for sale at the...

Selling an item but the parcel weight is heavier than I paid for how do I cancel the postage

Hi I sold an item and selected the wrong weight when I got to the post office it was 30g heavier and they said they can’t accept it how to I cancel the postage and start again

Changes to the advertised price and Buy it Now removed while watching

I put an item on my watchlist yesterday. It was advertised at £110 with Buy it now option. Today I decided that I could collect it and wanted to Buy it Now and found it was advertised at both £115 with postage of £20, then £100 with postage of £20 an...

Where do I find my NI number that I've supplied to ebay ?

Hi.Where do I find my NI number that I've supplied to ebay ?

did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

Resolved! Account close with no explanation

Just had my account closed without any reason after complying with sending documents and proof of purchase. Have £1000s on hold and a pending order to dispatch. What the actual *bleep* eBay... Reporting to FCA and ombudsman and moving to vinted.

Custom postage option still not working

Trying to list as well as revise listings to include custom postage 2nd class large letter as primary service. Whilst selection is possible, as soon as amount is started to be entered screen scrolls and option disappears. seems like eBay “resolution”...

Courier with Age Verification

I have listed Pizza Cutters but now I am getting this message. The listing has a policy violation. It's hidden until you can fix it. I have tried fixing it by selecting 'Standard 2-3 Day Courier with Age Verification' but still it does not work. Any ...

outbid with lower bid than my maximum bid

Hi,Hoping someone can help me understand this. I was just outbid on an item. I had placed a highest bid of £30.20, which I placed about 15 mins before the bidding ended. The person who won the auction won on a price lower than my highest bid. Do you ...

Posting

hi I was wondering if anyone could help me as I am unable to send a sold item through eBay. I have two chainsaws I need to send and when I go to get a label and arrange delivery service it won’t allow me to. it says no service available I think it ha...

Postage costs for buyers not being listed on preview.

Posting costs for the buyers not being listed on preview of goods I want to sell. Only showing "collection onlyon preview for the goods I want to sell. Despite my clicking on the correct box to add postage costs to the buyer

Only enclosed half the order

A buyer bought 2 items I was selling. I didn’t realise it was one buyer until after I had sent one item. Now I have no way of sending the second item which should have been in the parcel. How do I send second item to them as I cannot reuse the label ...

EVRI keep damaging & losing my deliveries

How do I get a refund? I keep giving refunds to the buyers however i'm out of pocket

Different method of posting an item

Hi. I hadn’t sold anything on eBay for a long time but when I did sell an item I was obviously pleased and posted the item via special delivery however eBay is saying I should have sent using their method! Too late now as the buyer will receive the i...

Resolved! Advice on Buying Pls

Hi. Looking for advice. I made 2 orders from a seller at the same time, just different colours. When received the items were a different brand and different sizes. Photos were taken and sent. Long story, Ebay finally sent returns labels and I returne...

Trying to sell something in UK to buyer in Ireland (EU) - buyer unable to select correct postage opt

Ebay say it is an IT glitch - keep reporting it - no one from ebay comes back and I think I will lose my buyer.When I review listing it shows as global shipping on by buyer is not able to use option and get's message saying 'unfotunately buyer does n...

Seller won't send item to my country after winning bid

Hi, I won an auction but when trying to pay it says the seller won't send to my country. I've contacted himand it says he can and sent me a screenshot that he does send to everywhere. What could be the problem here? Thank you in advance!

resending a invoice after me refunding

sending a invoice after me refunding a item as wasn't received , customer has now received it and wants to repay . looked everywhere and cant find a way to do it . Help please TIA Sue

Remove such bad sellers

Remove such bad sellers. Protect eBay's customers from so bad sellers who are selling defective products. Unfortunately I lost my money, and now I cannot take it back. Be careful eBay.

Cancel order

Hi I order by mistake at night and ask to cancel order immediately after I purchase. But later morning seller mark posting item and decline my cancel request. I not happy with what should I do thank you

Resolved! Can’t select Royal Mail 87p postage

Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...

Correcting a mistake with Simple Delivery

HiI posted an item to a buyer with Simple Delivery and after posting, I realised they had ordered two items! I went to generate another label (and pay for it - it was my mistake) but eBay wouldn't let me so I had to go direct to Royal Mail to purchas...

No longer able to select Second Class Letter as a postage option? Only Large Letter available

Hi-there is no longer an option to send via Second Class Letter on the "Get Postage Label" screen - Royal Mail options show only Second Class Large Letter or First Class Letter? Is this a known issue?

Postage

Hi can anyone help me- I have sold a couple of item to the same buyer & will agree to discount the postage charge. Payment had not yet been made I had opted for Simple Delivery in the original listing Can I send a revised invoice which takes the revi...

Unable to cancel order

Placed an order by accident and went to cancel straightaway, was notified I was too early to cancel so waited and managed to after 9minutes. The seller cancelled my request as they had apparently already posted the item which I struggled to believe w...

Resolved! stolen

The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE

subscription

I've opened a shop. My choice of shop name was free. I select subscription and it tells me that my shop name is taken. It is taken 'by me'. I cant get a response from help and cant go any further. I'm ready to throw the laptop through the window. Has...

Can't select 2nd class 87p postage

Option for Royal mail 2nd class letter is not available. Can't find a work around either.

Resolved! Can't select 2nd class 87p postage

Options is greyed out when trying to fulfill an order, despite weight and dimensions not being an issue. Has anyone found a workaround for this, seems to be a popular issue?

I ordered Vitamin B 1 but your conformation says B12 due to arrive this saturday.

Hello Team. Last night I ordered a few item , among them VITAMIN B 1 but you are sending me B 12 Could you please amend it before it arrives on this Saturday.

Faulty goods within 6 months!

Can I get a refund when this happens? Sent two emails to seller requesting a replacement but no response! Have tried to get hold of Customer Services and can't get anywhere with that! Ebay has changed so much that I am completely lost of how to deal ...

The new postage system is not working

Why can’t I get shoe box size postage, is it so eBay can make more money

How do I speak to a human

Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

Funds pending

I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...

Because e bay don't do contact I will put this on here and see if anyone agrees

1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff

Resolved! who do I speak to about counterfeit goods being sold on ebay

any phone number any form to fill in, can't find any info on how to do this any help appreciated

new one

here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...

Can't select 2nd class 87p postage

Hi, I seem to be having the same issue as a few others I've seen. I am selling some of my sons pokemon cards, individually. Last week I had no issue setting postage as a 2nd class letter, for 87p. Now I can not select that option, it selects it, and ...

My buyer has underpaid the postage and is not responding to my message

Royal Mail rejected the buyer pre paid label as it was underpaid - suitable for a large envelope rather than small parcel. I have messaged the buyer asking them to re buy correct postage (eBay says buyer will not suffer the incorrect cost) and provid...

Resolved! Sold item, buyer returned but it has not arrived

Buyer contacted saying the item did not work, so I've accepted the return but it has not arrived with me. Parcel force tracking shows as delivered, with a blurry picture of a parcel, but no evidence of where it is - I am waiting for details from them...

orders not arriving

i have had 2 attempted deliveries to my post office but both failed how do i talk to anyone about this !

Funds pend

I’ve used eBay from the beginning and it was always the best and super efficient but now it seems to have aged and gone downhill and everything has become difficult. Why has the amount of time before actually receiving the funds from a sale changed t...

Parcel manifested with Hermes but no change in over a week

Can only the seller chase this up? The status of the order hasn’t changed for a week so looks like it’s stuck somewhere. i order from the USA to UK all the time but i’ve never seen this happen before. I’m starting to think it has become lost in ebays...

Item showed delivered but was left outside in unsafe place went missing seller is causing problems

Clearly see item left outside and instructions were not to leave any items outside as unsafe so I’m out of pocket seller is going around in circles with questions and answers

Posting using the ebay label system

Anybody else had issues with this?Yet again, it's wrong. What a waste of time as printed the label off and the EVRI drop off doesn't recognise the bar code.For a £10.00 item, complete farce, costing me more in time and inconvenienceI want to complain...

Return label

Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...

eBay sold me a UPS label not fit for purpose

There is no customer support ! I will leave ! eBay sold me a a UPS label, it cost over 40 GBP. We completed everything correctly and had to find depot to leave it ( no help) we left there, had notification that custom label and address were at fault....

I shipped, it arrived, im still not paid.

I've shipped out a VHS player, the persons address was usable but ebay couldn't let me use the simple shipping or any other shipping so I sent it via evri myself and as eBay usually is they've been useless when there's a glitch. Can't seem to find a ...

I bought items from a seller he sent me wrong

I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do

I listed a car and buyer deleted his account and now ebay want fees

Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...

Resolved! Negative feedback after 52 days after when i didnt accept returns

Buyer left Negative feedback after 52 days after when i didnt accept returns. Case closed, i din t accept return and explayned buyer why , where you been before...Item was ( new and factory sealed ) it s not about money 30 pounds ...point. Reported e...

Resolved! hatching eggs off for being livestock

am i advertising wrong they are not live stock till they hatch we eat them

Resolved! I have been using ebay for over twenty years why am I being asked for age verification?

As per the title, why do I have to give sensitive info, ie. CC info to purchase sharps, when I have been a member for this long.

Ebay account suspend

Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...

contact

Is any real customer service on ebay, not chat bot - it is not working. An email or phone number?

Delayed payment and relist

Hello, I am not a regular seller on ebay so not sure about all the rules. I had an item on auction that someone bought. I thought I had set a minimum sale price but the item was sold below that price. I noticed there was an option to relist the item ...

"it's now free to sell on ebay" really?

"it's now free to sell on ebay" really? goods sold £5What your buyer paidSubtotal £5.00 £0.92Postage £7.50Order total £13.42What you earnedOrder total £13.42eBay collected from buyerBuyer Protection fee -£0.92Selling costs £0.00Postage label -£9.06 o...

Simple delivery

I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...

VAT charged on UK purchase

I am an infrequent seller and have just sold an item to a buyer in London. They have been charged £7 VAT on a £28 item by eBay. If I understand the eBay help pages correctly this should not have happened. The automated assistant just sends me round i...

Show item as dispatched

Hi , I have sold an item and sent it by Royal Mail tracked but selling page says I should have used evri , so how do I show as dispatched , thanks

Chinese

Ive been buying off eBay for years but today I have been mislead again by Chinese sellers and I’ve had enough - EBay is doing nothing about it and you can’t speak to them about it so I’m going to take my money elsewhere. Really can’t understand why e...

More than average 'item not received' messages.

Is anyone else experiencing more than average 'item not received' messages for their sold items?We have never had as many as we are receiving lately, but can't understand why.Any suggestions please?

Partial refund - Individual seller

Hi, I'm trying to make a partial refund to a buyer for an item they returned. The buyer has opened a return request and returned the item, but the eBay return page is only allows me an option to make a full return. I've read the eBay guidance and fro...

Shop sale

Can anybody help me since Christmas? My eBay shop to now revenue has dropped by 90% has anybody else on here? I have the same problem

Hi, Can anyone help me please on how to link my Royal mail business account to my ebay account?

I have signed up for Royal Mail business account and would like to link my RM account to my ebay account. However, i do not know how to do it. Can anyone help me please?

Ebay App Tells me Free to Sell ..... I'm a business seller!!

Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...

simple postage

Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

Buying and sending it to my friend within that country....

Hello All ! I have bought many things previously for my friends in US . Paid for them with Paypal and had them delivered to her address in US. No Problem. Now, because of the items location I cannot buy and have it posted within US. I don't really wa...

Payouts

Why ebay not paying full amount of order earnings.. I had only one payout for today, and got only

I am arranging shipping for my sold item and not the pre-paid postage

Hi all,I am arranging shipping for my sold item instead of Ebay's pre-paid shipping label. Can I do that and get the shipping amount that Ebay has charged for?

seller has given a false address for the returned faulty item

Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...

Butchers Electric Meat Slicer

Hi, Ebay will not allow me to list as they think it a bladed item/ knife. However I see many already listed. Thanks

I have stopped ALL new listings of any small items on eBay because of the buyer protection fee.

I am not a trader but a private seller trying to clear items that were left to me in an inheritance. The items are all brand new and I have listed them at a price which is slightly lower than similar items available from UK sellers on eBay with the m...

False return from buyer

I have posted a monitor which was flawless never used and well packed. The buyer has taken few pictures and says the monitor screen is broken. in the picture I could see the monitor was plugged, set up, connected, and beautifully on the dest. Why wou...

Posting

I had the evri option for posting unchecked as we don’t have an evri drop off on the Isle of Wight, however my seller has brought an item with postage for evri, what to do please?

Return

Hello, guys , I need help with understanding how I can return huge , heavy orthopaedic mattress, weight about 30-40 kg , size 135x190 cm, I have chosen the parcelforse in UK , but the ebay system is asking to collect the mattress to the post office, ...

Option to download VAT invoice or any other form of invoice not available in purchase history

I am trying to download invoices for my orders for the last few months however there is no option available in any of the pages in my purchase history. I have been into each order detail screen and nothing there. Some of the orders are a few hundred ...

Subscription problem

I have opened an Ebay shop today. Filled in all the info requested/required. When I went to choose subscription 'message was there's an error on this page try later'. So I continued to fill everything in then went back later to selection subscription...

Verification

We are considering changing the name/contact details of the person on our account but concerned at the risk of suspension while the new details are verified. 1. What is the risk of our account being suspended while the new details are verified? 2. Ho...

Order delivered but tracking says no

I sold an item and sent it via Royal Mail tracked. The tracking says the item hasn’t progressed since being scanned at the post office but the buyer has confirmed it’s been delivered and they have left positive feedback. I’ve repeatedly asked the buy...

Listing issues

Hi for the last week I have had issues when listing items and relisting. The postage cost keeps saying technical issues and won’t let me post the item for sale . I’ve logged in and out and that hasn’t proved successful in making it work . Any suggest...

CASH ON COLLECTION QR CODES

WHY CAN I NOT HAVE CASH ON COLLECTION. I DO NOT USE QR CODES. HOW CAN I GET ROUND THIS - THIS IS STOPPING ME SELLING ON EBAY. THANK YOU FOR ANY SENSIBLE REPLIES

Refund

Hello, after some advice if possible please. I made a sale about a month ago, added tracking details etc. It has been showed as delivered with proof of delivery as 2 photos. buyer has opened a claim, saying they have not received their order. Claim w...

Resolved! Mouse poo

Hi , So I bought an item and when it arrived it was covered in mouse poo and urine. The seller said they'd send a replacement so I discarded to item since it was contaminated. The seller never sent the replacement so I've opened a case , thing is the...

I am trying to return an item under the one year warranty.

I am trying to return an item under the one year warranty, unfortunately the seller is completely ignoring my messages and ebay are absolutely useless as there is no way to contact anyone for help with this issue, could somebody please help, it is a ...

Postage

Can I get out of Simple Delivery? My only carrier option is Royal Mail, if I purchase a label through Simple the cheapest option is around £5 which is ridiculous for a small parcel. I have just sold an item that was listed before Simple where I charg...

Listing Format

Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...

Refund

How do I get refund for an item i will not receive cause seller won’t post though I opened and closed the return case

Selling abroad

I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...

Resolved! Charged for a postage label on item I was selling including free delivery

Sold a book recently to a local buyer. Item included free postage. He was local so I delvered personally myself. Now I see I've been charged for a postage label by Ebay which I never requested! Seriously why would I need a postage label? And I would ...

Large Stamp Collection to sell

I have collected stamps for over 50 years ,so have a huge amount that I now need to sell. I am wondering if I need to complete a HMRC self-assessment and inform UK tax office, or as I am not a trader just a collector over the years wishing now to sel...

Sellers limits

I’ve been a member since 2008 although I have not sold anything on eBay for quite some time.I was hoping to be able to list an item the price of which far exceeds my limit. Is there some way in which I can increase my limit? Any advice would be grate...

Giving my credit card details as age verification

Hi is it normal to give credit card details as age verification

Item Delivered By Royal Mail After Buyer Refunded

I refunded a buyer after 2 weeks as Royal Mail's Tracked 48 only update on their tracking system was received at post office on March 23. Yesterday, the item was finally delivered a month later and the buyer sent a feedback saying 'Thanks'. Unfortuna...

Postage receipts

How long to store postage receipts? I used to keep them 3 months but am now wondering if it’s too long as eBay give you feedback after 2 weeks or so and you get the money 2 days after delivery. is the sale complete with no repercussions after this ti...

postage for sellers

I have just sold some diecast models and the winning bidder has selected Evri for delivery. I normally always use Royal Mail. Being a dinosaur I have not got a modern phone or printer. I have plodded for ages to find how to post using Evri. I have th...

Buyer's username keeps changing

I've received ongoing messages over a period of days from a buyer and every time this person messages me they have a different username. I've been checking my order history too and their username changes on the order as well and the chat history is c...

Delivery

Hello,can I deliver an item that I have sold,thanks,K

refund not being paid

Hi Folks , first time using this forum ans near impossible to contact ebay in a nut shell i purchased a lawnmower last December from a seller who advised it was as new and in all working order I was having my garden landscaped and obviously i did not...

dimensions of postage label eBay selected

I have made a sale but I don't know the weight or dimensions of the postage EBAY selected. If it's the wrong weight I will have to pay for another postage which I'm unhappy to do. Does anyone know how to find out the logistics behind this. many thank...

Return address different to my address saved in my account

I've started printing postage labels direct from eBay, but despite me return address being correct in my account, the labels have the wrong return address on them (a previous address ,which is no longer in my account).I only have one return address s...

Buyer wants refund for an item I have proof of postage

I recently sold Bose headphones brand new. I was on holiday when they purchased so I didn’t inform them that I will post as soon as I get home. I returned on the Easter Friday with post office is shut until Tuesday. I posted on the Tuesday with the r...

ebay keeps asking me to confirm my sign in then tells me I'm in a different town

I sign in from my PC or mobile. When I go from one to the other ebay asks me to verify by text who I am. I then get an email telling me that someone else from another part of the UK entirely has signed in from my account and tells me to change my pas...

QR code not correct for parcel

Hello I sold an item and received a QR code for delivery. The post office scanned the QR code and said it was incorrect for the parcel length and so wouldn't take it. The eBay system thinks the parcel is on route. I can't find a way of generating a c...

Item sent first class instead of using prepaid lanel

Hi,I sold an item and the buyer immediately messaged to say could I send it first class as she wanted it Fri for a night out. I went to the post office and sent it first class, it was £10.95 special delivery by 1, the post office said we could not us...

Resolved! I cannot mark item as collected even though I have the money

Can anyone help please? The same buyer bid on two auctions and came to collect both. The QR code would not work when they collected the item (the first one did). I typed in the number and it didn't work. I went to desktop as ebay says in order to say...

commentaires

Tout le temps on me demande d'ecrire des commentaires pour les memes achats,Je ne comprends pas pour quoi on fait ca ?.C'une perte de temps inutile.Si on continue de cette maniere je ne vais plus laisser mes commentaires.On pourrait resoudre ca si on...

postage

I clicked on the QR code to send my parcel and realised that I had set it as a small letter which Royal mail would not accept so now need to change to parcel. I am paying the fees. says out for dispatch when shouldn’t really has never sent just click...

Postage labels brought via ebay not delivering even with tracking

I have had to buy postage labels via ebay. 2 orders not received by buyer and unable to track with royal mail. Keen for advise on how to fix and better approach.Unable to track a tracked service

Funds on hold due to Tracked Postage not being tracked

Am I right in thinking that I still have to wait 14 days from date of order to see my funds even though the person has received my item and left feedback? What is the point in using a tracked service when they dont track it? As a result what should h...

Bid failed

My account says I can’t bid or buy it because my account was accessed by a third party any help I only used my wife’s card?

Charge fees

Ive been charged 12.48 for a listing and it was taken down by *bleep*bay saying was a fake item when i brought out of a shop and had proof was real now they charging me for listing aint paying it on principle think ebay is getting worse and worse

Can I get eBay protection if the seller hand delivers item

Account Restricted

I have received this email from ebay ,Can anyone tell me is my account restricted or permanently banned > Thank you for contacting eBay Customer Service to help you further with the restriction placed on your account. I realize from your message that...

Opting out of 'Simple Delivery'

Hi. I am an experienced (private) seller of low-value memorabilia items which, individually, are virtually weightless and size-wise easily fit into a normal C6 envelope - all net proceeds to charity. Historically, I have mailed to UK buyers at the pr...

Cannot select collection-only when creating a listing

I am trying to create a listing and want to select 'Collection Only' as a postage option.So I select this, but then after a few seconds the listing defalts back to a simple-postage-only option.I have tried on my iPhone app and on my Mac desktop, and ...

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

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can i use a Paysafe voucher as payment method on E Bay ?

is the Paysafe voucher acceptable as a payment method on E Bay purchases ? if so what is the correct procedure

Getting a refund for a fake item when sellers account has been closed by ebay

Last Monday, I purchased a Jellycat plush advertised as a Barnabus Pig. The day after I ordered it, I received an email update from Ebay saying they had closed the sellers account down and to contact them if the item didn't arrive, as it was showing ...

Refund

I haven't received my goods I would like a refund

Contacting an agent!

I want a response to my case but can’t seem to speak to a human!

Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Resolved! Problems setting up seller's bank account

While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...

Seller Overview showing incorrect currency: UK Based

Hi I (like many others I've seen) am not able to change my sellers overview to show £ instead of $ I have followed every one of the actions provided in other topics and this has not worked How do I get the right currency on my dashboard Thanks

Resolved! Refunds/ Payments

A buyer said she’d not received an item, so I refunded her. Next day the item turned up and was delivered to her. She has now said she’d like to pay again! Very honest. How can I now get payment again from the buyer?

QR code

I have a parcel to send and I already have a tracking number and it has been updated as dispatched but I have not even send it yet. I can longer see the QR code so any idea how I get it back so I can take and get it scanned at my local pickup point.

Contrafeit

Bought a Contrafeit Birkenstock

I paid more postage than they paid for but now i cant mark as dispatchef

I didn't realise the postage was mistakenly put as a tracked label, for 2.20. I paid for tracked 48 which was 2.80.I don't mind, but now I can't see how to mark as dispatched. Help!

Pre paid label

I want to cancel a pre paid label that I have not used,but the system is telling me I can’t, why is this if the label has not been used and was only purchased by mistake 1 day ago

Fake product

my item im trying to sell has been wrongfully taken down as being 'fake' does anyone know a solution

Postage

Hi I’m a new bayer and have sold a dinner service I have charged £20 for postage but am going to have to put in two boxes do I have to purchase postage label off eBay or can I pay and then mark as dispatched

Feedback page not working

Hi, I've recently begun to have issues with accessing anything beyond the first page of Feedback received. I can’t access feedback left to check it or anything regarding received feedback from page 2 onwards. I’ve logged out and back on and have refr...

Postage

I am a new ebayer I have sold a dinner service packed it in two boxes am going to send it by courier do I have to purchase label from eBay or can I pay

Global Shipping

I am based in the UK. I’ve listed an item with GSP turned on. A buyer, based in Ireland, wants to buy the item but says that it won’t alllow him to submit an offer as it says they I don’t post internationally. What am I doing wrong?

Resolved! Postage

Hi everyone, do you know that you don’t have to use simple delivery ,you can use your own method to post packages.

Scheduled Listing

I am trying to edit a live listing but keep getting an error message which says scheduled time is in the past. I’m not given an option to amend the scheduled start time - which is indeed in the past - nor does this listing show under “scheduled”. How...

VAT on eBay fees

Can someone please advise? I've recently started doing my own VAT as the accountant was too pricey. I am trying to work out the combined VAT that eBay has charged on my eBay fees over the last quarter. I can't see any obvious way to get this data in ...

I’m the seller, my item was delivered damaged.

I’ve just sold something and packaged it up with plenty of bubble wrap and it has still arrived damaged? I got the postage label sent to me by eBay and the carrier was evri. I’ve tried contacting evri but I don’t have the details they need, the buyer...

I have sold items ,that the buyer paid postage for ,but have had over £5 taken from me for postage i

Please sort this out for me this is not good ,I have sent numerous messages,I have not received the payment for the Ted Baker tote bag and scarfe buyer on 24th April this year ,you appear to have contacted another would be buyer ,and refunded them ,e...

Various Emails warning me some persons from different areas in U K are using my account. If this isn

EBay keep sending me emails informing me that they believe some persons ,not from my area, are using my account. The messages from eBay say if I didn’t send these messages to contact them straightaway.Well, here I am, and no, I didn’t send messages f...

Mark a sold item as paid for

Hello help pleaseim trying to mark an item as paid for by the buyer - collected and paid for by the buyer the system says item marked as paid for but with a red exclamation mark but then still shows as payment outstanding - I’ve tried to speak with a...

I DO NOT USE EVRI !!!!

I refused to use Evri. I asked the buyer for a full address and sent the goods 1st class via RM How do I mark that I sent an item?The eBay system gave me until the 28th to send the item, which I have already done.What happens to my money if I do not ...

Item doesn't quite fit standard size

I purchased a adaptor to take a 12mm accessory the item sold says it's 12mm tried several 12mm items none fit the adaptor is slightly out . The seller failed to respond to two messages I could try a force fit the item but it may completely ruin it or...

Fake Pokémon Cards

I recently bought a booster box that was obviously not labelled as inauthentic and they showed photos of the authentic versions of the booster packs etc… and when it arrived the outside packaging was done very well and appeared to be real so I opened...

I need the sellers money to be released to them, i have received and is happy with the item

I have received the items so I need the seller to be paid

Resolved! Paying double postage

I am new to eBay and sold my first item last week.The buyer paid postage of £2:70 along with buyer protection.On completion of the sale, and receiving positive feedback, the funds went into my Ebay account. But the funds are short by £2:70. So why ha...

Postage mess

What on earth have eBay done with this forced postage thing for selling? I am a wheelchair user and live in a remote area. I need to do a 14 mile round trip to get to a collection point. This cannot be right. EBay have removed choice and control. Not...

return

can you help me on my return

I won an auction yesterday evening went to pay it this morning and the auction was closed even thoug

I won yesterday evening and was not able to pay this morning

Custom charges

How do you pay custom charges for a package from France to uk via colissimo?

Cannot amend price

I want to amend price, but it won’t save and says there are aspects of listing which prevent this?

ebay have sold my book twice what do I do? 2 buyers have paid

Postage

Hi guys Is anyone having trouble generating the QR code to send items to customers? I've messaged the customer but the address is correct.

Selling to a brand new account

Hello, I'd like some help with an item I sold that will he shipped via the UK distribution center. My concern is it's been sold to an account that's been made today with 0 feedback so I'd like to know what protection I have vs a potential return scam...

listing personalised

i cant list a personalised items I cant get the drop dowun box for the personal messege could someone call me i have spent nearly 8 hours trying

Resolved! Simple Delivery Dimensions

I am trying to create some listings of items over 70cm long but Simple Delivery does not offer a choice of postage for longer than 61cm. Any thoughts whether there is an option to choose ParcelForce or similar courier?

relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

Account restricted - cant make a purchase. No Reason why, no messages from ebay about restrictions.

Hi I treid to make a purchase today, made one at the weekend no issue. This morning says account restricted, no itea why. No idea how to reach ebay to ask. Help buttons just go round in circles with no help. can anyone help me please.

Simple Delivery Price labels for parcel weight

I am wanting to sell off small craft items but the size of 4cm depth is bigger than the large letter size allows, so I will have to use parcel size. ( RM allows 2.5cm and Evri 3cm)I see from Simple Delivery that the price of £3.44 is Royal Mail 1kg. ...

Unable to list or relist - something missing-delivery service

i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...

Qr code when scanned didn't print .

Qr code when scanned didn't print. Yet it's showing despatched on my order.Also a tracking number has appeared on the order too. Which is not being recognised by eBay.I've sent the order now by royal mail so as to keep the buyer happy.How do I now ge...

Postage issues when creating a listing

Hey everyone! I'm having a bit of an issue when trying to create listings using the single listing tool. When I try and add a postage option, it initially gets added to the draft but then it removes itself after a couple of seconds! Additionally, if ...

Resolved! return cost local collection not as described

hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...

Counter offer issue.

I have an item listed for £4.50 +85p postage Had an offer of 3.25+85p postage Tried to counter at 3.75 +85p postage eBay stating I cannot as above BIN price. How does that work?

How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?

I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...

Speaking to an agent

Does anyone know how you actually speak to an agent now. The chat feature is a load of *bleep* now it keeps saying no when I ask for agent and when I click on contact us I get nowhere. This new eBay buyer protection is a load of *bleep* when you can’...

Bladed items - i dont sell bladed items?

Hi everyone, i keep getting listings removed under the bladed item policy, yet the items are clearly not bladed.I sell parts for machines but non of the item include blades.Has anyone else been getting the same issues?I have been told Ebay are using ...

Trying to buy a bladed article (hedge trimmer) but I have no credit card to verify my age

This is another lazy eBay rule. eBay knows I have been a registered member for 20 years therefore why am I being questioned now?

Return Postage

I recently purchased a wheel via ebay the wheel was not as described and i initiated a return. the seller accepted and provided a return postage label. The return postage only covered weights up to 1 kg. The wheel weighed 6 kg and i used a courier at...

Very high- order not received

Hello. I’ve been selling sports cards on eBay and have recently got a message from eBay saying my order not received level is very high. With every order I get proof of postage at the post office to prove it’s gone off from my end. I cannot control w...

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

refund

my refund process was sent back to original payment method. but as its been so long since i ordered and ive been getting scammed ive had a new card but same account number you have sent the refund back to the old card number which is invalid.

receiving a call from ebay customer service from abroad

Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...

Items purchased missing on my purchase history

I have purchased 4 items all paid for, 2 items that not arrived and are missing from my purchase history and two other items that have been paid for and have arrived and are not in my purchase history

Refunds

I need to refund money and the buyer return the item but I haven't received the money yet as its still in my funds but not in my account,do I wait until it's in my account until I refund?

Offensive material policy email, but item already sold (not posted yet)

Hello All, This afternoon an item got sold and I downloaded the postage label, but some hours later I got an email saying the listing was removed due to the offensive material policy. Is it still safe to post the item and will eBay release the funds,...

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

No collection code and funds on

Can anyone help please? Buyer collected item and will not respond and give collection code. My funds are on hold and I can’t get to them because of this.

How do I cancel a Royal Mail postage label?

Is there a way to cancel a Royal Mail postage label as a seller? I've tried following the steps in Seller Hub to cancel the label but it's saying the label can't be cancelled. I ordered it in error, just clicked a button to get buyers address and it ...

Never received my item

Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...

Klarna failed payment and Ebay has stolen my money

I attempted to order some items on Ebay and using Klarna, I paid less than £11 for them and I get £11 taken out of my Monzo, thinking it was done but when I went back to the Ebay app, the fricking thing said that the payment method failed!. I checked...

How can I block a nuisance bidder from bidding?

I have had experience with a nuisance bidder, can that buyer be blocked from bidding at the last moment of an auction?

Return address

What happens if the seller gives you an overseas return address ?

Listing put on hold because of review links put on listing missinterpreted as selling outside eBay

I added web addresses for 2 reviews of an audiocable I am selling to help buyerseBay's AI system missinterpreted as an attempt to sell outside of eBay.As there is no eBay contact info that I can find to appeal this decision I have been forced to remo...

Collection in person has taken place

Hello my ninja air fryer was collected on 26 April. I didn’t get a QR code or collection 6 digit.how do I get the funds released to me please?

Imitation watches

Hi, I have inadvertently got a imitation watch, found amongst other items bought as a job lot at a car boot sale.The watch is too good to throw away, as it looks good and keeps excellent time.however I know that it is against the law to sell such ite...

Feedback profile - how to reply to positive feedback

Feedback profile - how to reply to positive feedbackthe option seems to have disappeared, any advice would be a great help, many thanx

Ebay Return Label

The Ebay Return label is inadequate for the size of the return package. The post office will not accept the item as they say it is too large. can ebay provide 1 of 2 labels for the single return or can i send it vai my courier of choise and upload th...