Same tracking number used twice

[shanm_9847]

Hello,

I'm having this issue that I posted an irrelevant parcel to a previous buyer of mine.

The wrongly sent parcel was posted one day after  via the same barcode.

My questions are:

How could the barcode still be vaild the second time if it'd been used?

I have both two receipts to prove that this buyer received two parcels from me. Also, the tracking number shows two jounerys, which can be used a proof.

So how shall I do? I'm providing the free label for her to post back. But what can I do if she claims no such a thing? Both parcels were delivered days ago, and yet she doesn't have the decency to tell me, so I need to think of the worst case scenario.

Shall I just contact eBay's CS?

Thanks.

[jckl1957]

There is nothing Ebay Customer services can do.

You will just have to wait, and hope the person you sent the wrong item to is honest and co-operative.

Generally, you would not expect a barcode to work twice but this was your error.

Keep communication with the person you sent the item to polite and friendly and don't bombard them with messages.

[shanm_9847]

Well. eBay told me if the buyer fails to response, they will definitely step in.

I don't think this was all my fault. I believe it's because the staff of the shop took my phone to scan,  I remembered he tried a few times and he was also scanning other parcels from me too. 

[john1297576 · Accepted solution]

“Well. eBay told me if the buyer fails to response, they will definitely step in”

I doubt very much that  ebay would get involved in what was your error. Ebay does not have the ability to force anything, I feel that you have been told what you wanted to hear.

[shanm_9847]

You're right. 

After seeing your reply, I contacted eBay again, and I was told that they can't do nothing about it!

I did, however, call the buyer, and she acknowleged there's a wrongly sent parcel and would return it. But I have this feeling that she just wanted to hang up asap.