Damaged non delivered of sold item

1. How do you actually get a real message to eBay? Not automatic robot!

2. will eBay compensate me for the item damaged and not delivered after I have refunded the customer?

 

Message 1 of 6
See Most Recent
5 REPLIES 5

Damaged non delivered of sold item

Did you buy a Simple Delivery label?

Message 2 of 6
See Most Recent

Damaged non delivered of sold item

Sent from the all-new AOL app for iOS
Message 3 of 6
See Most Recent

Damaged non delivered of sold item

jckl1957
Experienced Mentor

You can't message Ebay.

You can get a callback using the link below.

It looks as if you have sent your last couple of items using Simple Delivery.  The buyer paid Ebay for postage and you printed the label and sent the item.

If the item is not received by the buyer, or is damaged in transit and the buyer opens a case, then Ebay would refund the buyer in either of those scenarios.  I am not certain that Ebay would refund you if you voluntarily refunded the buyer.

Did the buyer open a case?

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
Message 4 of 6
See Most Recent

Damaged non delivered of sold item

I have refunded the buyer.

Message 5 of 6
See Most Recent

Damaged non delivered of sold item

I understand that.

Did the buyer open a case stating that their item had not been received?

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
Message 6 of 6
See Most Recent