Damaged non delivered of sold item

[judebabes1959]

1. How do you actually get a real message to eBay? Not automatic robot!

2. will eBay compensate me for the item damaged and not delivered after I have refunded the customer?

[*vyolla*]

Did you buy a Simple Delivery label?

[judebabes1959]

Sent from the all-new AOL app for iOS

[jckl1957]

You can't message Ebay.

You can get a callback using the link below.

It looks as if you have sent your last couple of items using Simple Delivery.  The buyer paid Ebay for postage and you printed the label and sent the item.

If the item is not received by the buyer, or is damaged in transit and the buyer opens a case, then Ebay would refund the buyer in either of those scenarios.  I am not certain that Ebay would refund you if you voluntarily refunded the buyer.

Did the buyer open a case?

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[judebabes1959]

I have refunded the buyer.

[jckl1957]

I understand that.

Did the buyer open a case stating that their item had not been received?