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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Accidentally refunded buyer

So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...

Resolved! Buyer wants to change delivery address

Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...

Import tax

I have returned and been refunded an item I purchased from abroad, but have now received an invoice from the shipping company for import tax

Low scores on rating

Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...

Arranging delivery for sold item

I sold (and was paid for) a cupboard to a buyer who asked me to delay delivery until she had finished decorating. She delayed several times and now 7 months or so later, the eBay emails are not longer working and I can‘t contact hereto arrange delive...

Cancelling a return asked for in error

Hi, The buyer of a GPU wanted to return it, but in fact made an error and confused it with another item not sold by me. He wants to not return the GPU. I've already paid for a return label. How do we sort this out.BTW is there a way to speak to anyon...

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Postage labels

Hi, I’ve just had to cancel a order as I’d listed it with free postage as I knew it was just a second class stamp needed and they charged me almost £3 for the label.do I automatically get the label refunded or do I have to do something to get it?than...

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i bought an item, it was a little faulty, but useable, how do i give some refund back?

i bought a keyboard, the letter Q didn't work, (still don't. i just copy and paste a "Q" from a webpage, no big deal as it's not used much) i was happy to keep it and gave 5 stars as the seller tried their best to help with suggestions etc, i said no...

Wrong Bidding error

I have submitted the wrong bidding value by a large amount on an item I wish to buy I got the dot wrong which goes between the pound side and pence side I need to cancel my bid and start again can you help me do this please Regards Ian

Not received an item

Hi, I've bought an item as a guest but have an account. The item hasn't arrived but I can't contact seller as ebay want me to make an account, which I've already got. Help I'm going around in circles.

Account access issue

Hi,I want to grant access to someone else to manage my account but I don't have option to invite user or add user. Under Account Preferences-> Team Access->Account Access. I get the message saying you don't have access to any other accounts yet. Cont...

Adding photos on listing not working

I’m having trouble uploading photos to my listings. It’s not allowing me to add a photo either taking a photo or from camera roll. It just shows a blank black screen even when I select the photos to add. I therefore can’t complete the listing. Is any...

It won’t allow me to purchase

When I add things to the basket then try to checkout the item, I then get a weird code implying the item isn’t available. The card works to purchase. It’s very frustrating and happens on multiple items. thank you if you can help

Postage

What do I do If my item for sale can only be delivered using the Parcel Force large parcel service

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Simple Delivery Refunds

Has anybody successfully received a refund for unused labels in the new simple delivery system?I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link t...

Order Number Missing From Account

Hello Everyone. I placed an order 2 days ago, but its number is missing from my my eBay account. I can't find an option in eBay's help sections for this situation. Any ideas on why the number may be missing or how to contact eBay direct. Many thanks,...

Promoting Listings

I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.

Second account

Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...

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PayPal giving fund

Can any charity out there help me with an issue regarding invoices for PayPal giving fund? As a charity we did not enrol in this but we are receiving invoices. Now I am unable to list items due to invoices not being paid. What has happened? No one is...

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Nectar points cancelled

I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?

Scam

I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?

Buyer wants to return item - poor quality

A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...

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Evri Failed delivery

Hi all I wonder if any of you great people could give me some advice a few weeks ago I decided to set up a eBay account to sell privately and I stupidly picked evri to handle my simple delivery and on my first sale they handled the parcel well up unt...

Returns

The local Post office will not accept my return, he said the return address which is in China looks fraudulent. I have contacted the seller for a UK return address. But says China is the only return address.

false address

Is it just me, or do others buy after checking the location of the item only to realise its not in Durham, it's in China????? done with eBay now. It was a good years ago. Now it's just Temu in different colours.

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Resolved! Return Label

How do I obtain a Return Label from eBay without adding photo evidence, please.I am elderly, not particularly computer/iphone literate, and would love to get some help to return a wrong item sent to me.

hmrc reporting

apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...

Contact for someone at ebay

Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?

Refund Policy For Listings

Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...

No delivery

Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...

Jellycat steepy teabag amuseable plush

I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...

Resolved! Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

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Simple delivery

Good morning, I have several identical items for sale. When I set paid postage with Simple Delivery, for example Large Letter, if a buyer adds 5 of the same items to the basket, the postage multiplies. So instead of paying £2.70 (since I can send the...

simple delivery over ride

No matter what I do, simple delivery over rides every other postage method. Only options in front of me are royal mail or evri. Ive attempted to create a postage policy and yet simple delivery over rides.

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deducting carriages costs from a refund

I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message with...

postage

unable to mark as dispatched. In sellers hub when i try i get, The selected orders aren't eligible for this actioni have already added tracking number.

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Prepaid postage label

I have used my own postage stamps for sending an item I had sold on eBay only to find eBay had also deducted postage from the sale to pay for a prepaid label which I never used. How can I get this money back

Charged twice for postage

I sold an item and went through the process of buying the label via eBay and paid with PayPal.however eBay have charged the same amount from my balance of the funds from the sale. chat bot can’t help and am going round in circles .any suggestions app...

Feedback

A buyer has left negative feedback stating his item never arrived when tracking shows it was delivered 2 months ago, I have made contact but I seem to be getting ignored, what can I do.

Did not send item back

So someone bought my printer and then three days later he wanted to return it claiming that is not working he drew on it and then now he wants a refund I said okay I then said why did you draw on it then he didn't respond to me and he never sent the ...

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Insertion fees

I am confused as I'm sure many are with eBays fees. In the last 31 days I have been charged £121.68 for insertion fees. If I am correct this would be 338 listings? 121.68/0.36 = 338.I only have 330 listings in total.Can someone explain this as eBay a...

Resolved! Does anyone know why a Negative/Positive Feedback always shows at the top of my

Does anyone know why a Negative/Positive Feedback always shows at the top of my Feedback on the page when I am selling an item and not the three MORE RECENT genuine positive Feedbacks from buyers. For example if I go to look at my listing and scroll ...

Paid, but item not sent

I bought and paid for bicycle parts which were never sent, and the seller is not responding. I’ve raised a request with eBay who tell me to contact the seller. The request will time-out soon and I’ve no clue what to do next. Please Help! I bought and...

Watchlist and custom lists

I’m having difficulty with creating custom lists within my watchlist. I can add stuff to a custom list, but how do I access that list again? It doesn’t show up in the default categories at the top of the watchlist, and there’s no drop-down in the sid...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Buyer not confirming receipt

Himy buyer has paid for my item through eBay. They sent a courier to collect the item but they have not acknowledged receipt of the item. It has been a few days since collection and they are not responding to my text.what can I do to ensure I get my ...

Age verification

I have been using eBay and had a verified user account since 2002 ! Yeti need to verify my age….. problem I don’t have a credit card I don’t use them. Alternative method of verification…… non! Common sense non! I’m trying to buy a broken chainsaw wit...

Resolved! Return and Refund

Seller sent a wrong item and tried contact them but they are not responding to my messages. And it’s not possible to return the item to the US since I’m in Zambia

VIP gold SIM cards

I'm at my wit's end with eBay! Every time I try to upload easy numbers for sale, my listings get removed, and I'm slapped with a 10-day restriction. Yet, I've noticed a user doing the same thing without any issues while they are reporting me and othe...

Refund seller

I sold a jacket and got returned through being minor blemishes the buyer didn't want to proceed it said on my said eBay would give them a full refund once I receive jacket, I could see the money sitting on my eBay account but couldn't get to it then ...

Ervi delivery services

 this is not my adress and yet apparently my parcels wos delivered to this adress on pitcher . It Don't give a adress or house number on photo. I bought I item off ebay Ebay use ervi services This is wear my parcel ended up on photo Thinking off leav...

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returning unsuitable item

I purchased a brand new item and decided to return it but the seller will not provide a return address as they say they have a no returns policy how do i get the sellers return address ?

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Dubious buyer

Hi I’ve never used this before so accept my apologies if I don’t get it right. I had an item on eBay and a woman sent me a message saying she only wanted to pay a certain price for it. Well below my price which I might add was well below what eBay re...

FRAUDULENT SELLER

i bought an item paid for it and she refunded me moneywhen i ask seller why she didn't BOTHER TO REPLYthis is not correct seller attitude.i bought the item paid it in full,i got the full right to receive what i boughtBUT I GET A REFUND WITH NO EXPLAN...

Postage

I had £8.80 ish in my account or thereabouts and Ive just sold an item for £10 plus £5.10 postage. Item is set to buyer pays postage. I’ve just arranged postage and selected label via eBay. Now my account credit says £3 something 路‍ Ive double checke...

Cash on collection

I sold a fishing chair the other day and the guy paid cash today on collection.How do I mark as he has paid on ebay.It has all changed a lot since I last sold on here.

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No return label issued

Hi - I have been refunded for an item, but I have not received a return label. The seller can't see how to send one either. Can anyone offer any help? The automated 'help' on here is absolutely useless - it just sees the return as complete and can't ...

Resolved! Receiving larger payments

I am selling a larger item that will be quite a large sum- £800 +.If my buyer pays via paypal - will I receive funds immediately? How do I know it is ok to hand over item?What if they pay by credit/debit card?Just want to make sure I get my money

return

Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I star...

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Casio edifice

Have returned faulty wrist watch to a trader who has kept it and not refunded my money. He is not answering emails seems he has a history of this sort of thing.

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Resolved! Seller sent Wrong parcel

Hi I need some advice. Yesterday the seller contacted me to say that they have sent the wrong parcel to me. They have also contacted the other buyer to explain. The seller has asked me if I can send the parcel back to the right person and they would ...

How does a lower bid win an auction?

I recently bid £35 on this auction.https://www.ebay.co.uk/bfl/viewbids/187504635378?item=187504635378&rt=nc&_trksid=p4429486.m145235.l2565Yet as you can see the winning bid was £34.How does a lower bid win the auction like that?

Misleading or not

Do you think that this listing is misleading. It clearly states 4pcs. It doesn't tell you it's just one piece until the fourth photo. I don't look at all the photo's everytime it's pointless. https://www.ebay.co.uk/itm/396608707206?var=665144723693

SCAM SELLER

I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...

Getting a Payout

I have sold on ebay, but no funds have transferred from my ebay account to me.I received a voucher for the same value that expires very soon, whereby I'm obligated to spend £50 or more to redeem. I am unsure if this is related to my sale item.The eba...

Expired QR code?

I'm a seller and someone purchased from me while I was away, the QR code has now expired and I am unable to view the buyers address so I can't buy my own postage for them. I've messaged the buyer asking for their address but no response.

Postage

Hi all , what’s happened to postage ? I’ve listed items and my postage cost , I’ve sold the item and generated a label on my Royal Mail app and postman came with the label and collected (I’m housebound) Ive tried adding tracking and getting the oops ...

Unable to buy or bid on listed items

Being located in UK and trying to buy any item located in the UK I got an error "Unfortunately, this item isn’t available for purchase in your location.". I assume it happened due to my ip address changes due to turned on VPN but even after turning i...

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Listing problem

Quote often when I'm trying to list, I get a message saying please check your Internet connection and I can't do anything. My Internet is working fine but not for Ebay it seems. I put item specifics in they won't upload when this message comes up. An...

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Resolved! 40 inch tower Fan

I made a second purchase from this seller and bought another Excel tower fan but it turned up with no remote which made me think it was returned, then after about 30 days it started making clicking noises, I contacted the seller they said it’s the un...

Need help with my account

I keep getting messages that my account is falling below standard every month Please can someone advice me the best way to go about it Wanted to ask if I can also open another eBay account

Resolved! Hmrc

Buying and selling as hobby not as self employed how to clear up as not wanting to be self employed Spent double buying than sold

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