purchased one Xbox 360 game charged for six received only one

[manifold-man]

I purchased one Xbox 360 game at £4.35 after a few minutes noticed that they had charged me £26.10 for six games, requested a cancellation which they agreed to but 24 hours later cancellation request was denied they said item had been posted, what I received was one game, contacted the seller with numerous emails and photos of the item and package received,  no refund, so started a case with Ebay, but now I notice Ebay have put the case on hold for a few weeks because seller has said item was posted.    the Ebay system will not let me contact them, what can I do ?

[tobiasd4]

Did you open item not received case, if so you will lose.

Luckily this is only time you can close 1 case to open another.

Open item not as described case, you paid for 6 items, not received 1.

Seller supplies returns label, you post item back for full refund.