Using a different courier

[gegad.uk.xerekxh]

Hi I’ve had to send an item by a different courier and the customer has received the item and is pleased with it.

How do I notify eBay?

[**peaseblossom**]

To mark the item as dispatched open  the original prepaid Simple Delivery label.

Then change the tracking number at View Order Details > Postage > Track Package > dropdown arrow.   That has to be done on a desktop browser.  

Afterwards if you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

@gegad.uk.xerekxh