Member To Member Support

am I being bullied ?

I can pay this £10 but wording not nice and not sure I'm responsible for delay, perhaps because of his request to change courier with possible cancel sale. Your thoughts please. //ebay message is---Buyer’s message: 'As this item arrived on 7 may, i w...

Package delivered covered in Blood!

I bought speakers and when EVRI delivered the package, it was covered in blood. Not only that but the package was slightly opened and blood has covered the wires and is completely unusable as it a huge health and safety concern.I contacted the seller...

Buyer says they have not received parcel and Evri says they have delivered?

Buyer says parcel has not arrived and Evri tracker says it has, what do I do now?

Not so simple delivery

I sold an inexpensive item over the weekend , and I listed the item with 'yodel store to door'. Today I got paid for the item and discovered that my yodel postage option had been replaced with simple delivery, and that the customer had selected evri ...

Custom fee

Item number is :881009826965 seller asked me custom fee which is £50this seller didn’t inform me about this I opened return case but i don’t even have this item because it us still in custom I need to refund my money backkjnd regards

Private seller funds

so am i right now , yet again private sellers will not get funds to spend after a sale , because we dont use simple delivery , and ebay will hold the money now till item has been delivered , wow ebay you really are using private seller who started yo...

Posting to n.ireland

Hi can anyone explain to me why some sellers in the U.K. will not post to N.Ireland ?

Items inside 100g & large envelope size, still able to be sent with no eBay interference?

I'm yet another seller (albeit with 21 years experience), who has no desire or need to use 'The Simple Delivery' scheme -- and foresee it just adding an unnecessary layer of complication for eBay admin itself. You might say, 'fair enough, it's their ...

Sold item appears in my Manage activity list

Does anyone know why this happens. I would appreciate some assistance here..

Messages

Why can't i find messages in the android app? In help it says that 'messages' should appear in the my ebay menu but it doesn't on mine. Im having to access through old emails

Gas mask

The gas mask has been removed from eBay. Why? There’s another gas mask on sale on eBay from another seller.

Royal Mail tracking numbers not being attached to Orders

When I buy Royal Mail postage through eBay, the tracking numbers are not being attached to the order and I have to enter the details manually.The order doesn't show any tracking information and shows a status of a 14 day wait for payment! The "View T...

Seller Unresponsive to Returns Request

Hi everyone, I'm hoping someone can help me. I bought a phone from a seller on here a few months ago and it has broken. It came with a one year warrantee so I should still be able to return it. I have the return information which the seller sent me a...

evri delivery update not working

hi guys please could someone help i have a item that was delivered and i have feedback from the customer but evri is still saying out for delivery and my funds wont clear untill evri updates it has been just over a week and still saying not delivered...

Buy now. How do I send someone a buy it now price if it’s on auction only.

Can someone tell me how to send a buy it now price to someone if I only have it on auction.

New posting rules.

Hello I've just read the message from.eBay to say after 20th May you have to use their post method of evri. Then later in the messAge but said you can still use your postal preferences. What the hell are they saying ???. Thank you . T

Need ebay to step in

I bought defective item and I'm been given run around by seller. I want ebay to step in but when I go to the purchase and then more options the ask ebay to step in option isn't there. Please help

Hatching egg policy

Why are ebay removing hatching egg adverts from some sellers but accepting new adverts from others. If the policy is not to allow sales of hatching eggs anymore, how come only some of us seem to be being targeted. I had my latest advert removed with ...

Can’t sell says problem your end

When I try to list an item it says there’s a problem your end?

Seller refused to post item after accepting offer

Hi, looking for some advice, I made an offer on an item, in which postage was included.The seller accepted my offer, then a few days later I get notified via the tracking that the parcel wasn’t collected due to insufficient packaging. I messaged the ...

Parcel returned to seller help

Hi folksI sold a top recently. Unbeknown to me the QR code generated a label at the post office with the wrong name and address on it. The post office attempted delivery (to the wrong place), it was refused and returned to me with "not known at this ...

Item bought but items missing from original listing

HiI bought a item on line an Xbox spares or repairs. When I received parcel some of the items in the original listing where missing. I contacted the seller and he said they were in there. Now I've started a return for refund I'm concerned that when I...

Royal mail surcharge on simple delivery

I sold an item using the recommended size with Simple delivery, and Royal mail held the parcel saying it was oversized (by a mm in my view but that is another matter). Reading the simple delivery info, RM should not have done this if I used ebay's re...

Global Shipping Program Prices?! - Just sold a small item, under 1KG to the US, buyer had to pay £60

I can't quite get to the bottom of this, but I am being contacted by US customers on a daily basis now about GSP shipping prices, I just sold an item for £95 (way under 1KG and way smaller than 64 x 46 x 46) and the buyer was charged £59.80 for shipp...

Over priced item, charged return post on refund

I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...

Anti Simple delivery as the only option. Poor show eBay.

I am very disappointed to hear that eBay are going to reduce our choices once again. This will stop me from future sales on this site. I am fed up with the lack of choice. It is all about making money for themselves. Whatever they try to tell us thei...

Simple Delivery, buyer's POV

Have already made the decision to stop selling on eBay due to this ridiculous system, but I have issues as a buyer. I bid on something over the weekend and won it; wasn't given a choice of service or the option to use click and collect, and when the ...

Transaction defects.

I have two, transaction defects. One of them, was a buyer who bought, when away from home and asked me to delay sending of a winter coat, if i remember right. That, was at his request and i did call eBay. Who said if it was at 'his' request, it was o...

New postage system

As eBay “ are here to help “ and “ listen to the users “ please enlighten as to why the previous system which was working brilliantly had to be stopped creating all these new issues and endless problems. Alternatively let’s have the option as a vendo...

Refund gone wrong

Hi, I sent some trainers back to a seller in plenty of time for a refund and heard nothing. Since then eBay has said too late for refund. Today the trainers have come back to me from Royal Mail saying the seller never collected the trainers from them...

Faulty product

Pls guys I need help , bought a product from a seller which was faulty , messaged the seller immediately, he said he always for the whole of March to be back first week in April , have messaged him twice already on how to return to the product , only...

just been conned by a seller

i made an offer for £5.50 for a item with s union jack on the advert but later realised it was in China and they have been able to charge me the full £8 and somehow X15 items - which cost me 86.70!!!! *bleep*! and I cant cancel the order as within 2 ...

Resolved! simple delivery

have no pirnter & no smartphone so am i not going to be able to sell on ebay anymore ?

Accessing eBay Israel

Hello all, is it possible to access eBay Israel outside of that country?I have tried the url found by googling - https://ebay.co.il/ - and it takes me to some R&D site but not the usual eBay interface.ThanksAndrew

Buyer ignoring requests to return refunded item.

I sold an item to a buyer, they decided after a week or so it was "not as described" despite it clearly being described and condition shown in photos. eBay of course were no help and insisted I refund the buyer. After a week or so of getting no respo...

How can i cancel a cancellation request?

I made a cancellation by mistake, how can I stop this on eBay. I have contacted the seller who is being understanding and help

delivery options

it is obvious EBAY are loosing touch with their sellers, the push towards EVRi is rubbish, they are useless, no customer service at all, so many people have complained, so many people dislike EVRi, why does EBAY not listen, the previous posting syste...

Enquiry from Cina

I have received an enquiry re some Chinese items i have for sale. It's asking how much to post to China. I have replied saying I would need to get a quote and will need postal address. The reply came back as ' waiting for your reply'I can't help bein...

EBay automatic refund not consulted - case closed.

EBay issued an automatic refund to a buyer who claimed my item was not as described. The buyer did not contact me and the first I heard was an eBay message saying they had refunded the buyer and the case was closed. I had to contact the buyer to find...

Protection on parcels

I've sold something with simple delivery. When I go to get the label it shows the buyers preferred option which they paid for. So far so good. However, twice the services available don't cover the value of the item and I have a banner at the top to s...

Evri

I see Bay is pushing Evri hard to use them, well if that's the case good luck, why oh why re eBay getting into bed with such a *bleep* carrier, there not a good word said for them, the worst carrier company in the UK and even been on Ripoff Briton mo...

Evri Post

Am i the only person who thinks that Ebay using Evri is a very bad choice? That company needs shutting down. I have had a fair few items i have sold go missing or stolen by the people who work there. They are an absolute disgrace of a company.This ha...

Simple delivery

I got an email saying we will have to use simple delivery. Does this mean we can no longer buy our own postage from royal mail, and arrange for RM to bring labels and collect?

SCRAP SIMPLE DELIVERY PLEEEEEEEEEEEEEASE!

SCRAP SIMPLE DELIVERY PLEEEEEEEEEEEEEASEIt is Terrible and removes control from me as a seller.I want to send by RM 24 TRacked only but the stupid SD injects a standard service that I do NOT want to use.Ebay What the hell are you doing?Sack the idiot...

Wrong postage label bought on simple delivery

Hi guys and gals I was wondering if someone can help I've sold 2 items on eBay but the labels I've bought are for royal mail large letters but they should be small parcels how do I cancel those labels and buy new ones for small parcels?

Mandatory Simple Delivery / Royal Mail Collection

I have just realised that the option to custom postage is being removed. I currently sell all my items by using the Royal Mail collection service. I am able to leave items in a safe place to be collected. I also don’t print labels, the postie brings ...

Delivery

Simple delivery is an appalling way to go for Ebay buyers and sellers. Using Evri and Royal Mail only gives sellers no choice at all. If you insist, which you do, on sellers using your choices Ebay then give us a proper choice. Add Yodel and Inpost l...

Resolved! Yet another Simple Delivery Query

So, first time as a seller with the new Simple Delivery Query. I always offer a lower amount of postage than it costs me. My listing stated postage of £2.99. Buyer has just paid but I don't know how much they paid for postage. If it was more than the...

Postage Labels.

I recently sold an item for which I received £2 but because the label wouldn’t work I had to pay for £2.80 to send it yet eBay have already charged the buyer for postage. How do I get my postage money back. Trying to contact eBay is impossible - you ...

Cancel Postage label after buyer asked for order cancellation?

I sold an item yesterday and just got the automatic ebay postal label and printed it out, now, an hour later, the buyer requested order cancellation, so I cancelled the order and refunded. But how do I get a refund for the postage label? The cost of ...

Subject: Clarification on Return Label Case.

Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...

Yodel and ebay parcel size

Has anyone had a problem with sending a parcel. I originally chose store to door through ebay, yodels sizing is completely different. What I paid for through eBay was a large suitcase, this size is only for door to door. I didn't want to take to stor...

New Simple Dlivery Postage option

I cant seem to find a way of getting Ebay to charge for LETTER RATE, they start at heavier and thicker items. Where I used to charge a customer 95p to post them a postcard Ebay seems to want to charge over £2. This will put buyers off. Especially as ...

Simple Delivery

What happens if what I deem an appropriate amount of packaging, is not what Ebay thinks and so my package ends up too heavy or big because the item was borderline between weight/size bands?

ebay is not allowing me to complete my bids.

There was a problem with an eBay internal system or process. Contact eBay developer support for assistance

Simple delivery - sigh

Why is there no option for a letter sized order? For a while now I have been selling items that only require a large letter stamp but the simple delivery option doesn’t allow anything that size. My customers are not going to pay £2.70 for postage whe...

postage

I want to send a 4.5kg parcel. ebay pages show 2-10kg parcel 5.64 evri and 6.65 royal mail. then 1-15kg 7.26 evri and 10.55 royal. but these options are not on their simple delivery. its 2kg then jumps to 20kg. which is more for buyer to pay than sho...

Ebay has turned into thieves

Ebay is now holding our funds until they see fit to release them and then we have to initiate the withdrawal! They say its for us but it is pure theft so they can sit on the interest payments. They are now going into our private funds and purchasing ...

Replacement

Customer returned the item for a replacement which was done but eBay keep asking us to refund the buyer and there is no way to select replacement as reason for the return

Simple Delivery, Oversized items...Am I missing something obvious?

As an occasional seller of random things the Simple Delivery caught me off guard, I'm currently trying to list an item larger than is listed in the SD options of sizes. I would have previously used my own choice of courier but now I can't even see an...

BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLER

BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLERDoes eBay want private sellers? It appears to me that they do not and/or are trying to force people into becoming business sellers. This is my last year selling on eBay, fed up with the constant c...

Won a case but don't know whether to refund the buyer.

Hello all, I recently sold an item to a buyer which I posted tracked through Royal Mail to an address they provided, which was an in-store drop-off location rather than an actual address. The item has since been lost in the post by Royal Mail and the...

Offers not received

How is it that when I go to 'Review all offers' I see offers made that I never got a message of or can find back in the messaging ?

checkout issue using balance

At check out last week, I was unable to use my eBay balance (grayed out). Today the option returned, but only up to £5.8 can be applied. I have a balance of £150 and can withdraw it without any problem. Any idea?

Simple delivery - editing postage to cover expenses

Is it no longer possible to edit the postage costs on simple delivery to cover packaging materials? Ie boxes, tape, paper, ink. If so I doubt I'll be using ebay much longer.

Item didnt arrive after item stopped moving during tracking

Hi All, In January I sold an item in the UK which was destined for Taiwan. I printed off the pre paid evri postage label provided by ebay and sent it on its way. A couple of months down the line the buyer has been in touch to say the item has not arr...

How do I opt out of Simple Delivery?

Can anyone tell me how I can opt out of the awful ebay Simple Delivery? Thanks

Not profitable transaction

HiI recently sold a brooch for a small amount of money, having listed it as costume jewellery. However, while preparing the parcel, I discovered that the brooch is actually made of 9ct gold.I'm unsure how to proceed in this situation. Should I cancel...

Counterfeit Dyson

I bought a Dyson hairdryer in August 2023 it blew up recently. As it was under warranty I returned it to Dyson. Dyson tell me that it’s counterfeit. What can I do?

Terrible Service

This post is regarding an unresolved issue with a shipping label from EBay for a parcel that has been paid for by the buyer. Despite being promised a new label after contacting customer support, I have yet to receive it. This delay has left me unable...

Return not received in time

I returned a parcel.to the seller on Tuesday 29/4,via my local Evri shop.The package had to arrive back to seller by today Wednesday 7th May.I have tracked my Evri package,to find it was still at their delivery depot.Can i claim compensation from Evr...

Submitted Wrong Tracking Number

I need some assistance as I cant get it from EBAY. I have sold an item but the funds are on hold due to delivery not being confirmed. I have had confirmation it has been delivered but due to my error on the tracking number I submitted this has not be...

Selling on Ebay a moan

So Ebay want you to pay a shop fee, pay a sellers fee on every item and now want you to pay to advertise and punish you if you dare not to take them up on this wonderful offer ! Wow there won't be a pot to p*** in at this rate. I'll be down to pennie...

Resolved! Buyer is not able to collect a Collection Only item. I cannot post. Will I be charged if I cancel?

As title says. Buyer won bid on collection only item and is badgering me to post the item. Will I be charged if I cancel an order that the buyer is unable to collect? Bidding has closed after one week and I desperately need to clear my house so, idea...

Stick with eBay!

"Buyer" , after agreeing a two-for-one deal conned me into going off-piste with “Please send me your email address and will sort payment” then making plausible requests about payment method (would I prefer BACS or Paypal). He sent a deposit so I was ...

Where do I Find My £5.00 Voucher ?

I have just downloaded the ebay App with the promise of a £5 voucher. However, I cannot find it anywhere in my ebay account. It has been suggested that it could be found within the "My ebay" section using a desktop PC, but as far as I can see, it's n...

QR code won't scan at post office

Had 2 different codes now and both not working

Duplicate order

I ordered an item , but later noticed two of the same item in my purchase order history. Thought I had made a mistake at first but later noticed the second order hit only seconds after the first and the item was for 100 pieces each so if I wanted two...

Why is a seller asking for my address to return an item?

I bought an iPhone from a seller who never disclosed that the battery and display were not genuine, and that the phone was under an administrator. I asked to return and he was being very reluctant saying that the battery is genuine, and asking weird ...

Resolved! Disability discrimination

Hello,so I ordered the large item that arrived in awful condition. After rude messages from seller and escalation to eBay finally got a return label. Now despite eBay promises they will ensure collection, seller issued a label only and they expect me...

proving my age

I’m wanting to buy a reciprocating saw but I’m having difficulty proving my age

Can’t add tracking

I always send my parcels directly from the post office. I have just posted my lasted parcel but there is nowhere to add my tracking number. I am worried I won’t get paid if there is no proof of delivery. This has never happed before

I cant find my purchase details of a ' Francis Bacon' lithograpgh i bought a few yeras ago

A few years ago, past the purchase history cut of date... i bought a piece of art work by ' Francis Bacon' which was a lithograph, i am now needing to know when, who the seller was, what year, how much it was etc. Any details would be very much appre...

Cannot get prepayed label to Jersy

Client from Jersey purchased an item but I could not get prepayed label via Simple delivery. I bought a new Royal Mail label. How can I record the actual track number , so I will get paid when it is delivered. Has anyone experienced such a situation?...

Not all Items in basket showing at check out

Not all items in my basket(19) are showing at checkout only (12).all are in stock items when check.any ideas?

Delivered parcel missing

A parcel I sent to a buyer was delivered and marked as delivered by track 48, a photo was taken when left. She said its missing and doesn't think neighbours took it in. If she asks for a refund where do I stand with this, do I have to give her money ...

Item delivered to customer by myself but can't put update status to delivered, so get payed out.

I have sold a item ,it was collection only but as I was going past the buyers house I have dropped the item off, I now unable to mark as dispatched and receive my money . regards

Shipping costs not on invoice

I’ve noticed on a number of my completed listings recently that the shipping field is not being populated automatically with the shipping cost shown in the listing and I am having to fill the field in when sending the invoice.has anyone else had the ...

vat and private sellers

I am a private seller.I have used ebay to sell items I have collected and owned for years (So all second hand). They are sold within the U.K. None of them have been specifically purchased for resale,and many are years or decades old. Ebay requested I...

What's going on with postage?

I'm a small private seller (different account only using app on phone), I've had a few (originally 70 but decreased to about 25 now) items on BIN for several months (listed until sold), I've factored postage (usually RM Tracked 48 with collection fro...

Marking item as despatched

Hi, I am an experienced seller, however I haven't sold something on Ebay for approximately 9 months. Today I sold an item and posted it/paid for postage as usual at my local post office. Now I see I no longer have the 'mark as dispatched' option and ...

How do i get buyers address to post item to when the only option is prepaid label no printer

How do i get buyers address to post I dont have a printer so cant do prepaid label

Buyer Wants Different Postage

I've just sold an old video game, with the postage set for a padded envelope. However, the buyer has asked that I instead use a box as they are concerned about damage in transit. I don't mind doing this, but I'm concerned about the postage label not ...

I need the postage fee deposited in my account before I can ship the item.

Why is my payment held? Since when has this stupid service turned backwards. I need to get paid the postage fee to buy the stamp otherwise I could be short changed.

VAT on buyers fees?

I bought a secondhand item from a UK private seller and I've just noticed that ebay have charged me VAT on the so-called 'buyer protection fee' (see screenshot). I've looked through all the T&C's and as usual they are quite ambiguous such that it say...

Advice on buyer collection timeframes

Hi all. I sold two large items Sunday 4th. The buyer asked if I could hold them for 2-3 weeks. Initially I accepted then discovered payment doesn’t complete until the buyer collects. I’ve exchanged several messages today asking for a confirmed collec...

Resolved! Hi my all cooking vessel not working on this induction that way I’m return

Hi my all cooking vessel not working on this induction so thats why I’m return this item pls.

Simple Delivery Insufficient Options

So i get you guys probably have some circle jerk deal in the background with royal mail and evri in order to heavily push using their services, but, the simple delivery options are not sufficient in the slightest There is no option to get a signature...

Seller closed my case after I rejected a part refund

The seller has rejected and closed my case of return. Because he has closed it ‘somehow’ without my consent I can’t appeal or even ask eBay to step in. It’s a lot of money and something that was advertised incorrectly and that I don’t want. What can ...

edit a listing

How can I edit a list and change a price

Stolen item for sale

I have spotted an item for sale on eBay that belongs to me. I am satisfied that the seller is not the one who stole it and acquired it in good faith. I have contacted the seller to inform them of the situation asking them to remove the item from sale...

Refunds

Ebay has given 2 refunds from my balance. But I've never been paid for both items in the first place. So how does this work it's baffling me.

Resolved! Number of views have disappeared.

I had a few items listed that had all been viewed various amounts of time. Yesterday I listed more items for sale. Earlier today I noticed that they also had all been viewed. I've just looked again to see if any more people had seen my listings and e...

My item said “ UK stock” which is important to me. I now see it’s being posted from China

I ordered a classic British item from the 1980’si deliberately picked it ( lots of choice) as the photo said “UK STOCK”I now see it is being sent from China. I don’t want something from China. I feel it has been missold. How do I complain?

Guest account no email

What should I do if I have ordered a package(s) on a guest account that does not have an email linked to it and only a phone number?

No reply

I have sent multiple messages to a seller in regards to a ride on mower i won and it said cash on collection that's fine but he will not set a date for me to collect it now won't even respond to my messages what should I do many thanks

Auction vs Buy It Now

Can a seller change an auction item to a Buy It Now item?

Account restricted

My account has been restricted,I have been trying to resolve this matter, I known not why, any assistance appreciated,I have added my bank details as suggested, I cannot find any communication in "my messages". Thanks in anticipation Keith

Sold item with bids and ended sat in the unsold section.

why is a Sold item with bids and ended sat in the unsold section. Buyer wants to pay and I want to send

Very disappointing

Ebay is not releasing the fund of my buyer and there is no way I could contact them. So frustrating. I am chasing them from last so many days but nothing happned

EBAY STEALING MONEY FROM THE BUYER

Ebay are stating that they will not return my money for not receiving the goods from a scammer that is using ebay and they suppo

relisting items more than 90 days old

Hi I have some car parts which went unsold and now want to relist them but I cant see them as there seems to be a maximum 90 day period. Any ideas how I can get them back as I spent a long time confirming their names and part numbers?Thanks

What's going on with Simple Delivery randomness!

I've just listed 3 game boy games. The first two only gave me Simple Delivery as an option, but one of them allowed me to do "Custom Postage"...The only difference is this one is £10 and the others are £15, BUT it can't be a price thing as I've also ...

Item for sale

I received an offer for an item, I didn't accept or decline the item but it is showing I have sold it. I received an email saying I have made a sale and giving me details for posting the item out. I am new to selling on ebay. Is this normal?

AI images - will ebay crack down on this & what about "Doesn't match photos" returns?

If Ebay's AI descriptions weren't bad enough, I have noticed recently that some (lazy) sellers are now using AI images instead of taking photos of their items... I cannot see a policy directly relating to this issue, but really hope ebay crack down o...

I can’t place a bid

Hi any one know what to do when I want to place a bid, but it won’t let me and tells me to contact support. How can I fo that?

Postage changed after purchase

Has anyone noticed any bugs with the purchase process since the recent changes? I just made an offer for an item of £8, seller had two delivery options; £4.59 delivery in 2–3 daysRoyal Mail 1st Class £2.70 delivery in 2–3 daysRoyal Mail Tracked 48 I ...

Resolved! Can't Mark item as collected

I sold an item which was to be collected. I've only just discovered that cash is not an option so he paid via the app and it took the postage costs from him as well which I refunded. However, I can't see an option to mark this is collected. In all th...

post office refused la

how do you get a new label as the post office refused the one printed off

Message from eBay…..

I was asking a seller a question about an item’s suitability for my particular car which is year specific and requires either a VIN number or registration number to verify. eBay sent a message saying I’d included personal or payment info in my messag...

Collection in person

So I sold an item recently and the buyer wants to collect in person. I’ve never done an exchange in person, do I need the buyer to do anything or scan anything to prove he’s had the item so my funds can be made available? thank you

Uploading photos to listing, order sequence is poor

When I take photos of an item, I generally start with the photo that is most important, working through to the less important photos.Irrespective of how I sort the order the photos on my computer, when I upload to ebay it always loads the last pictur...

Setting up bank / payment details

Hello.i need a quick reply please.I recently set up my bank info on here so I can receive payment for an item I’m selling.this is all pretty new to me, but think I did it right as it seemed straight forward.soon after setting this up, I received an e...

How is the price calculated when buying?

Afternoon folks I'm confused but this could just be me being a dopey moo but... I've bought 2 identical items from a seller that each cost £11.84 (there's no multibuy discount) so that comes to £23.68. I have £17.44 in my eBay account from an item th...

Blade classification

I think ebay has gone mad ! The classification for blades seems to be done by ai, not human, so you have to age verify to buy hedgecutter, grass trimmer, hacksaw blades, but not chainsaw saw chains, certain planer blades. There is just no consistency...

Can't cancel order after using simple delivery

Buyer placed an orderI generated the label through simple deliveryBuyer sent a cancellation request which was automatically declined by the systemI tried to cancel the order and it didn't let meI tried to cancel the label and it didn't let meNow, the...

Rude adverts

Hello why is eBay sending obscene adverts to my phone

Postage

HelloI've had to change method of delivery from advertised and I need extra details from the buyer like their email address to complete Royal Mail postal collection booking.. there's been no response despite using different ways of contacting themI h...

Promoted listings is eBay's latest money-grabbing scheme on top of their 'Protection' racket

Not content with foisting the sales commission on us disguised as a 'Buyer Protection Fee', eBay is now pestering sellers with a money-grabbing constant sales push on 'Promoted Listings'.The going rate for promoted listings seems to be around 10% of ...

Cancel my order

My order hasn’t been shipped, there’s no tracking available, I no longer require the item, but it won’t let me cancel says it’s too late? And the seller has put the item for non returnable.

Refund Amount Query

Please can someone clarify: I sold an item which arrived damaged in transit, so I need to do total refund.How much is total ?Here are the actual figures:sale "earnings" 7.00buyer protect fee 1.00postage 2.45VAT 0.49 Total 10.94 ... amount buyer paid ...

Didn't receive item, neither seller nor Ebay interested.

Seller sent my item to the wrong person, and I got the item that the other person ordered. Seller asked me to forward it to the other buyer, and assured me that they would do the same; in other words, me and the other buyer would swap items, and we'd...

IVERMECTIN FAKES there are loads on ebay and Amazon

IVERMECTIN PLEASE BE AWARE all codes and dates are copies if you check there selling same Dates and batches all over the place different countries all doing the same ????and packaging is poor the items not sealed

Changing my courier

My item I sold was too big for Royal Mail so I’ve had to use parcel force… is this ok to do?

Customs tax query

hi. I am a seller. I have sold a couple of model cars to France and I listed international postage. The buyer has just messaged me to tell me he has to pay €31 in customs tax and he is expecting me to settle this amount. He’s saying that I didn’t hig...

Packlink

Can someone please help ! I have lost the will to live ! I sold an item on eBay and the Packlink postage label was paid for . But after 4 days it is still showing as processing payment on the InPost app ! So I can not proceed with the posting of item...

Problems uploading photos

Is anyone else having issues uploading photos to a listing

Post

I went to the post office with a qr code and they scanned it and put a small sticker on the package is the buyers address on it as I forgot to look

Faulty security lught

How does one speak to an agent. All I get is the automated assistance which doesn't understand my query. I purchased a security light which arrived beginning of February I wasn't able to get it installed until end of February. Now not working. Have e...

Authentication

I wanna buy perfumes! Want to be guaranteed that all the perfumes here are authentic

Simple Delivery RM postage costs

I still can't see Royal Mail postage option for 2kg-10kg.. goes straight to 15kg.. with the cost being a massive difference.. what's going on ?

Seller postage protection

Sold an item for £260 and buyer selected standard tracked delivery and I am worried if item is lost or damaged what protection I have. I have not posted item yet, can I upgrade postage ?

Why am I being charged a Buyer's Protection Fee when I am registered as a Business Seller.

I noticed that on one purchase [ of 13 purchases ] I made on 5 May 2025 I was charged a Buyers Protection Fee - I am registered as a Business on EBAY and the small print states I am exempt from these charges. As a result I looked back to the beginnin...

Scamming buyer in the US got a full refund and to keep my item

Sent a brand new with tags, immaculate item to a buyer in the US. It’s a very hard-to-find item that we had owned for many years. I then received an awful, extremely rude message in a return request accusing me of sending a ‘putrid smelling’ item and...

Buyers protection. New to this, but why do buyers not see this added amount when they make an offer!

New to this, so my apologies if old. Why is buyers protection not visible or added to buyers when they make offers on my items? I am losing sales because of it I am sure!!Any help greatfully recieved

Gsp

A member wants to buy an item from through gsp. He says my listing has not gsp available. I checked my item and gsp is activated and I have recently sold other items through gsp. I have even removed and resisted the item and the buyer says it is stil...

Resolved! Recently bought a copy of pokemon emerald

I bought a copy of pokemon emerald, once it arrived i inspected it and found out it was a counterfeit I was wandering what my next steps should be to try and recieve a refund. Seller claims that he didn't list it as authetic yet listed it for 120$ an...

says I’m due money for motorcycle sales. Payment declined

EBay says I’m due fees for selling a motorbike. They tried to take payment and they said it was declined. Tried making one time payment and it comes up saying can’t verify card. Try another payment method. I don’t have another payment method and just...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

Powerwasher stopped working on 2nd use

Bought a power washer for £153 winning bid and it's broke on my 2nd use, the seller won't accept the return but it has ebay money back guarentee where do I go with this now to get my money back

Getting a refund on a prepaid delivery label

I purchased an evri delivery label although posted my sold item by Royal Mail. Any idea how I get a refund on the prepaid label?

Royal Mail Collection Cost

Hi Got my first shipping label today through Simple Delivery.. When I come to arrange a collection via Royal Mail I now have to pay 30p... more expense! I never paid anything before.. any way around this?

EBay corrupt

Why has E bay sold my item for less than it was listed for.

Hardly any views and no bids. It doesn't make sense

My active listings are well priced but I'm getting no bids and no sales. Is this because I haven't promoted them?

Sold item

I sold an item as the buyer wanted to know if it would fit so visited and paid cash, I’ve ended the listing but do I need to notify eBay, if so how do I do so as I don’t want issues with my account

Can't combine postage

Sold 3 items to same person. I can't combine postage and send invoice. When I try this is says: "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice". Any easy way for me to sort...

Getting paid

hi I’ve sold an item on eBay and item has been paid for and collected. I’ve had collection code but fees have not gone into my account. My account is showing zero and on status. It’s saying it’s been released to me.

Buyer bought buy it now and says a mistake

Hi, Selling a car at auction and also with buy it now price. Someone clicked buy it now and then messaged immediately to say they don't want it. I have now lost over 500 views and 19 watchers. I had 3 days left to go of auction. Will now have to pay ...

click and drop vat ioos integration problem.

Hello the vat paid by customers is not tranferring over to click and drop for international orders. How to overcome this ? Thanks

Country/Region of origin filter

Used to be able to specify the Region you would like to search, doesn't seem to be there anymore. Far too many results from USA which I will never buy for a few reasons, not least shipping and customs costs. I appreciate Ebay is an "American" company...

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

"lifetime Warranty"

Hi, I had bought an item on 12 Sep, 2022, (Order number:19-09090-58411) the advert said "Lifetime Warranty". It has now failed, batteries have died. "Digital Cordless Car Tyre Inflator Pump Portable 150PSI Air Compressor LED Light" - Item number: 354...

Am I the only one fed up with paying customers insurance.

Can somebody tell me why eBay does not state why the item your buying does not say where it's coming from, I'm fed up with buying items that say 3 day delivery and end coming from china and taking over 2 weeks.Also why can't the buyer protection fee ...

Ebay Seller cancels order and then blocks my accounts so I can't amend the address or leave feedback

There is an Ebay seller who I am trying to purchase a barbie doll from but each time the seller cancels the order over address issues and then blocks my account so I cannot amend address. The first time I used my account then used my husband's accoun...

Resolved! Auction finished - wrong amount in message from buyer?

Hi, An auction finished and then the buyer messages me to ask when they can collect, however the SOLD amount is nowhere near the actual amount paid (off by several hundred). In the seller hub the correct amount shows but this is confusing - where did...

Neg feedback removal

I was left four counts of spiteful neg feedback 3 months after the transactions, the buyer in this instance did not pay so ebay gave me the option to cancel an relist which l did, ebay policy states they will remove any neg feedback left if the buyer...

Buyer paid postage then decided to collect in person.

How do you a postal refund for a label not used when buyer decides to collect in person after paying for item and postage

Fed up..Giving up.

Hello, all you long suffering Buyers & Sellers. This is me finally finally losing the plot.Ebay have the following info provided by me;A trusted Device.A Hello Pin and PasswordA photo bearing Driving LicenceMy National Insurance number.WHY then do I ...

Multiple pricing

What’s the easiest way to offer the same item at different prices /quantities.

Resolved! Automatic postage - help please.

Hi, I dont sell much but have just sold an item. I always use Evri. I dont want to use the automatic postage but I clicked on this as i had to get the address. I didnt know because i done that, i apparently posted the item early hours. I have just do...

Item location does not work

If I select "Item Location" for the UK only I still get USA listings (even when selecting Europe etc.)Its been like his for years!!

Buying online

Is there a phone number I can phone to discuss purchasing a car Trailer?

postage & Packing???

time? cost? ££££££££££££

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

Parcel drop off places

Don’t seem able to contact customer support about this but the list of places you can drop a parcel off is years out of date. Many of the places listed closed down years ago or no longer exist. Do they never check any of these automated lists?

Resolved! Bidder with 0% feedback

Hi, today I listed my first auction listing and I have a bidder who joined 3rd May 2025 with no feedback, 0% feedback, should I cancel the bid….? Thanks for any help

Paid twice for an item and cannot contact ebay

I put an offer on an item which the buyer accepted. I paid for the item, however, it said that there was a problem processing my payment. I then paid again via paypal as it said the item would go to the first person that paid. However, when I have ch...

Authenticity

Hi iv put some trainers on and noticed mine dont say authenticity guaranteed but most of other same trainers do

Hi bought a dress from seller dresmise do you know of still a seller bought lovely dress want to buy

Bought dress from dressmewise do you know if they still sell looking for this dress

Resolved! Returns

Buyers in my recent experience are using " not as described " to get refunds at no cost to themselves. What do i do. I hardly ever received these requests now I'm inundated so much so that my seller rating for items described has gone from 5 to 4 vir...

Buying a lawnmower blade

I wanted to buy a lawn mower blade I am 64 years old but apparently can’t verify my age because I don’t have a credit card is there no other way to verify my age I have been on eBay for 15 years. The help assistant is useless on anything other than s...

Resolved! automated feedback not showing on my account?

I know this is up and running but even though I have had plenty of sales, with no feedback received, no automated feedback is showing?

Pre Paid Postage

I have been selling for 20+ years and I always use Royal Mail, print my own postage and post at the post box next to my house.I am housebound and cant get to a Post Office or Evri drop off point.Today I went to wrap an item and it is saying I have to...

Buyer Refund made by balance negative

A buyer requested I refund him due to an error on my original listing. He had already purchased the item. I refunded him as it was my mistake. However on my page it is showing him as refunded which is fine but his payment for the item is showing as p...

Is ebay trying to go out od business? Tried to list an item, had to verify my account, got the text

Is ebay trying to go out of business? Tried to list an item, had to verify it was me, got the text with the verification number on it, had the boxes to enter the number on display, but no keyboard displayed to enter the numbers. And, no, i do not wan...

Listing a vehicle

Can't list my vehicle, it keeps coming up error page

Account

Is there anyway of changing from a Business account? I've never run a Business

Is there a way I can repay a refund??

I purchased an item that arrived damaged. I received a full refund for the item from ebay. The day after the refund, a replacement part arrived from the seller. The item now works fine. I wish to repay the refund to ebay as I now have a working item....

Seller cancelled sale and claimed i requested the cancellation.

seller has cancelled sale after 24 hours and advised eBay that i requested cancellation, which is totally false, im furious. Does any have a suggestion as to how i can get eBay to sanction this type of behaviour.

Bidder beat me by bidding when sale had ended ?

An item i bid on ended today at 17:15 BST and i assumed i had wonHowever when i checked it seems a bid was put in at 17:15 and 16 seconds BST How is that right or fair ?Any ideas

Tracking number not being updated.

I have just noticed that the Tracking number is no longer being updated on my list of orders for Standard Royal Mail items. I have added the tracking number manually although there is no "Royal Mail" on the drop down box. Is this a bug or by design? ...

Sellers given no notification when buyer retracts bid

There are many notification options across both buying & selling but I am very surprised to find that eBay does not notify sellers when a buyer retracts a bid. It isn't even possible to collect details of the member who made the bid, & in this partic...

Buyer protection on electrical items

Hi, I've been looking to buy an iPod on Ebay and wondered what happens if I buy it and it works at first, then stops working after a while? Have I wasted my money or does eBay have a policy to protect buyers of electrical items out of their original ...

Refund

Buyer purchased and paid for item. I sent next day but unfortunately put wrong postage on. item not delivered and returned to sorting office local to buyer. she was understandably very cross so I apologised profusely and refunded her in full. I told ...