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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Pokémon pre order never delivered

Hi all. I purchased a Pokemon Journey Together ETB back in January on a pre order and wasn’t expecting it anytime soon. Unfortunately, the seller has deleted his account and has stolen my money. I can seem to get through to eBay to initiate my buyer ...

Air compressor faulty

Hi ,I bought an air compressor to fill air tank bottles ,the first time I started it after a few minutes the front exploded .i was in front of it seconds before it happened.I’ve contacted seller but no answer ,where do I report this on eBay

Only refunded 1 item out of 2

Hello, I’m wondering if anyone can help. I purchased two pairs of shoes from one seller who sent me them in one parcel. None fitted so I requested a return for both pairs and sent them back in the one parcel. Seller only refunds for one pair. Going o...

Same tracking number used twice

Hello,I'm having this issue that I posted an irrelevant parcel to a previous buyer of mine.The wrongly sent parcel was posted one day after via the same barcode. My questions are:How could the barcode still be vaild the second time if it'd been used?...

Seller not sending items

I’ve given the item he’s received it requested a refund and I’ve given it. He isn’t sending my item back and I have no indication he is sending it back due to wanting more money for a post as he has received the money. Please help me.

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A seller closed my request

I bought a perfume and I relapsed it was a counterfeit ,I had realized t wa not genuine even before it was delivered .I informed the seller and he said there was nothing he could do about it and that i should wait till it is delivered .the product wa...

Resolved! Seller blocked me.

I purchased two items from this seller, keeping one item and returning the other, as the seller accepts 30 days returns. I returned the one item immediately following correct procedures, and received a refund with the seller leaving good reviews. I r...

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Listing view

Hello there I listed one items but I not getting enough views I have a promoted listing but that not helpful I am above standard and have 5.0 seller rating and 100% postive feedback why does this keep happening ebay being really unhelpful my Product ...

Getting paid without a tracking no

I just sold a bike, which the buyer picked up in person. Because I couldn't figure out how to remove the postage charges from the listing, I discounted them from the counter offer. When I went to record that it had been 'sent', the app insisted that ...

adding postage to a listing

Follow up to earlier query.I listed three lots for collection only but put a footnote on the item details to say delivery may be possible and to contact to discuss. Someone has enquired about delivery and made a bid on one lot. Two other lots have ha...

Didn't get a refund

I returned an item and the seller initiated the refund but I still haven't got the refund even though it's been more than 10 days now

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release of funds

Every time I sell an item on Ebay I struggle to get my funds released - I provide tracking numbers but it doesn't seem to make any difference. I just get fobbed off with endless excuses why they can't release the funds. Surely this is fraud on a gran...

ACCOUNT LOCKED - HELP TO GAIN ACCESS

My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...

McAllister Grass Trimmer MGT18-B

Hi I am repairing this model of a Grass trimmer in which I am looking for a I8V DC Motor with a screw shaft not a round one, which cuts with plastic blades not a string cut . I would appreciate any help please because I cannot find one to replace the...

How do I get hold of someone at eBay.

I made a purchase last year and the seller hasn't posted & I suspect they never made the items. This was a second order, the first order was completed months later as the seller was complaining about being sick. I thought this second order would take...

Scammed?

Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...

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How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Seller phoning my mobile !!!!!

ok so i ordered some seedling pots and they sent the wrong ones. I contacted through ebay to tell them and a day later a man phoned my mobile number and offered me the ones id received for a discount of £5 and then sent me an invoice and also the ori...

Unable to revise a listing

I created a listing and wanted to add some extra description and photos to it however, I keep getting error messages when trying to save:and here's the listing:https://www.ebay.co.uk/itm/187239238637I've tried from desktop Firefox and Edge as well as...

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Age verification

Can someone at EBay.Find a solution to not just having a credit card to verify ages. Surely drivers licence should be able to be used or are they so tech STUPID AT META. not everyone has a credit card .. I can’t bid on tools and have lost out due to ...

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Postage

Hi have sold an item and posted it myself and have a tracking number, while trying to add tracking number I’ve some how got an eBay label how can I reverse the label and add my own tracking number thanks

Listing an item for £8000

I would like to list an expensive picture but I seem not to be able to list anything for more than £3000. Obviously there are already sellers doing this so how do I list the item.

Negative feedback for late delivery

Good Morning, I have just received negative feedback (my first) for late delivery. Buyer purchased on Sunday I posted on the Wednesday and it was delivered on Friday 3 days earlier than the estimated time on the original listing. The buyer expected t...

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locked out of account

Ive locked myself out of my account. Having phoned ebay for help which was useless. I gave them my telephone number and postcode but theyre saying my postcode is not registered to my account. I can't give them a another one because i haven't got one!...

Didn’t receive a code for my parcel

Since eBay runs on useless AI slop I’ll make a discussion. Ordered a 4070 super and had it delivered to a nearby shop, says it’s delivered to the shop, I go down, asks for code, I haven’t received a thing from eBay, no email no texts checked junk fol...

I was asked about my kids

Hi,I just went through a survey from ebay but asking about my children I think is too much. Please chenge your policy as this is a too dip dive in any person live. I replied without the thinking but I will be carefull for future

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Payment on hold

Hi there for some reason I have not received my payment yet it was been a week since the order was delivered I would really like my money plz

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Underpaid

I sold an item for £29.60 after fees (confirming this by looking at the order breakdown) when it came to recieving my funds, I'd only received £18, I'm confused as to why I was underpaid as the £29.60 was already after ad fees, and there was no servi...

Verifying my age

I’m trying to by a mini 6inch chain saw to trim down a small tree but I need to verify my age , but I need a credit card . I don’t have or have never had a credit card . How can I verify my age , surely there should be another way

Didn’t receive item

Hello good evening. Sorry to bother you but I am looking for someone that can help me. I ordered an item from a seller on here, it didn’t arrive, due to the fault of the delivery driver from Evri. I have been trying to resolve this since 10th MARCH a...

Postage changed after sale

Hi, I have sold 2 items and stated that the postage service would be yodel and even paid for this after the sale. After having difficulty trying to use yodel, I decided to use evri which actually cost more than the original cost. I have emailed the b...

Feedback

I recently bought 3 times from the same seller, none of them were any good for what they were supposed to be for, so I left honest 1 star negative feedback, the seller then msg an said if I revised the feedback to 5stars they would refund me 30%, eve...

Order cancellation

HelloI won an item at auction on Sunday 18/5.On Thursday 22/5, I let the Seller know that I would be paying (when my pension was paid into my bank account) in the early hours of Friday 23/5. The Seller responded that would be OK.Only 5 hours later - ...

sending parcel to Germany via Royal Mail click and drop - when and how is customs duty paid?

I am planning to send a large order to Germany via Royal Mail click and drop.I have never used click and drop before but the eBay GSP shipping quote is incredibly expensive in comparison . What I would like to know, is will I have a lot of paper work...

New Small parcel size?

Ebay stated that a new small parcel option wuld be available from the 20th May , is anyone getting this option as i am not seeing it.I sell bundles of books that i purposely put together to fit as a small parcel.Currently with just royal mail selecte...

Postage issue

Hi I sold end post item on eBay but couldn’t print off eBay label at the time and was unable to retrieve the label after but eBay gave a tracking number and said I sent item even though I hadn’t. I posted the item through post office and now the buye...

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incomplete items purchased

Purchased a large amount of boxes of small plastic figures, which the seller said they were all complete. Of the 21 boxes 5 had half or less figures missing. What would you expect the seller to do to resolve the issue?

Policy violations

I hand make my own crafts. I have recently had a listing hidden as it apparently violates a policy in that it states'Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions conducted outside of eBay ...

Feedback to seller's

I keep getting asked to leave feedback for items i have bought. Do you think that sellers should say thankyou when you pay them?For me, if they don't say anything then I won't leave feedback... Am i being harsh or realistic

Age verification another one!

Many, Many folk on here DO NOT OWN A CREDIT CARD and have been members for many, many years Ebay please sort this out as sellers will lose sales, and you will lose customers you need to find a solution asap

Tax

Hi,I can't understand why I am paying tax on a used item that has been paid tax on from new and the seller is a private person?This is illegal in English Law.

please help - return

Hello - I am a private seller and just trying to declutter/ etc. I sold a pair of curtains that were new/ never used. The buyer has contacted today to say they are in fact actually defective and wants to return. I have agreed and followed the procedu...

How can I apply the coupon?

Hi. I just noticed that I didn't apply a coupon when purchasing this. How Can I fix this problem I contact eBay or I have to return and reorder this again with the coupon? thank you.

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Yaerly sales total for Income tax

I've noticed that my total sales for year-to-date includes the cost of postage as well as the sales price, but this doesn't take into account the fact that I have to pay for the postage. I don't believe it is right that ebay includes this in the sale...

Why can't I see my schedule listings onu iPad

I have started selling again and have listed a few items and scheduled for a later date but I cannot see them and it's not given me an option to find them on the selling tool. Very frustrating eBay should have left things alone . Don't know what to d...

Resolved! Selling through GSP

I'm a private seller and registered with the GSP. I have an interested buyer from the US , he says he's been trying to buy one of my items and can't . I've checked my preferences and it includes postage to the US.I've sent items to to US before witho...

Postage fees

Hi, I’m trying to get my head round postage as a seller. I’ve newly starting sellling my old clothes. So example. If sell a ln item for £10 plus postage say £3.15. The buyer pays this. I do my seller thing and buy postage via eBay in my ready funds a...

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Faulty item

HiI purchased a car part of ebay from a Chinese company based in the UK 3 months ago now it's developed a fault and no longer works, it was a high pressure fuel pump costing over £170 new.I've tried to contact them but not replying to my email. How c...

Ebay asking for refund before i get paid

I recently sold one of my phones on Ebay platform. Transaction completed and I sent the package to the buyer. On receiving it, I got an email from Ebay saying they mistakenly overcharged the buyers account more than the selling price and they can't r...

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Age verification

Good afternoon,my account requires Age verification although I do not own or use credit cards. Is there a way possible to have my account verified another way? Many thanks in advance.

Adding tags to listings

Hi,Did eBay got rid of tags? I have seen many advices on the internet on how to add tags to the listing but it seems to be outdated since I can't see that option anymore. Does anybody know what happened with tags? Or is it still possible somehow?

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Fees

Had to pay the post office and extra fee for two items already paid and dispatched....no extra fee no item.How do I get a refund for these extra postage charges

Ebay premium Service Badge

Hello, I Need an expert Advise.The Issue i am facing is that.I Got the Top Rated Seller Level on 20-05-25.I meet all the requirements for the ebay premium service badge but None of my listing are eligible for the ebay premium sevice badge.I checked i...

Evri have lost a Parcel I have Sent to a buyer

I recently posted an item to a buyer using a simple delivery Evri label. Evri appear to have lost the item and are not responding to my requests for information on where it is (depsite promising to get back within 24 hrs I've been onto to them 4 days...

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Feedback issues

Why is it that when we buy multiple items from a single seller, they get feedback for every item in that purchase yet we only get a single comment for the full purchase rather than feedback for every item we bought - seems a bit unfair to my mind

TOPYOU delivery

Given notice of a delivery from the post office from a.company called TOPYOU.Have never ordered anything from them what have they charged my account with you if soplease stop payment. I've tried various times to ask you without reply.

back street pop up global post services

hi has any one had this issue ,selling to an Ebay member in other countries that Ebay global shipping is not active .I sold the item to a London address was sent well packaged for this. this address turn out to be a pop up export shop where the item ...

Ebay fees

What fees I have to pay though it's fee selling item. On Ebay. ?I received email have to pay fees. I didn't sold anything ?

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Returns

Dishonest Buyer bought 2 sandals from me. I did the stupid starting price of that eBay have in their suggested set-up and the other was at a set more expensive price She claimed the cheaper sandal sole was coming apart - I feel she deliberately damag...

Accepted Offer and it vanished!

Was made an offer, I accepted it along with another, and this particular offer has vanished. I still have the offer, but my item is still listed for sale? I have had no notification the buyer retracted their offer.

30 day money back window

Does anybody know when the 30 day window opens, for a collection only item?I only ask, because the eBay policy document seems to suggest that it only opens when you have collected the item.This does not correspond with my experience of the process, h...

Authenticator Fails

Yet again another piece of unworn jewellery returned due to ‘minor flaws’ - minor indeed as I can’t see this scuff through a 20x loupe. This is ridiculous- how can I possibly sell jewellery? This was an unworn ring, bought from Beaverbrooks BUT! at t...

Block my account so I can open a new account

Selling on ebay has become very stressful I think it’s about ebay block my account down and I say goodbye I only I have a couple of items it’s not worth much I would rather give to charity at least for a good cause. and with ebay fees I would losing ...

old reviews

I haven't used ebay for a while and my 300+ positive customer feedback reviews seem to have been archived. This leaves me currently with no seller track record. Can I get Ebay to show them again?

delay in payouts - how is ebay making money?

So, was pleasantly surprised (not having sold anything on ebay for a while) that they are following the vinted model and are not charging sellers and they are not taking a cut on postage and packing under Simply Delivery.So, then I ask myself how are...

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Postage

I've posted an item I sold via royal mail now I can't upload the tracking number as it's only giving me an evri label that I don't need or want

Listing problems

Is their any point me selling on ebay if I am not getting any selling activity I have one listing up and it has no views I am above standard and I have a promoted listing feedback 100% seller rating 5.0 I been below standard for almost 1 year now sin...

EBay or Yodel ?

I purchased an item on 3-5-24 which I eventually collected on 17-5-24 a day after receiving notification that the parcel was at the Yodel collection point, I received the item without any issues at the collection point which I have no issues with how...

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returning faulty product at my expense?

i bought a circular saw back in december 2024 and it has stopped working. i contacted the seller and they said i should return it but at my own expense, which i feel is wrong and why should i be out of pocket for an item that is faulty? Am i right in...

The tracking system from other countries

I bought my item, I was provided with a tracking number but I still don't know which courier company is meant to be delivering my package today? Please help if possible. Also, it did say it is out for delivery today so what's going on? I have reached...

Buyer claims false defect.

I sold a watch which incidentally was still under transferable warranty,and the buyer claims it has a defective bezel. I told him there is nothing wrong with the bezel rotating but it's covered by warranty anyway. He then claims the manufacturer told...

refund

I received a product with incomplete parts. I contacted Ebay as I am unable to contact the seller. I have agreed for a 50% refund but up until now I have not received a refund. Everytime I tried to reply to seller to confirm agreeing to refund, Ebay ...

prepaid duties

seller accepted an offer on dress - but when I select prepaid duties option in postage, price reverts to original higher one - how can I avoid this?

Resolved! Buyer protection

Anybody know why ebay started buyer protection and charging us for it. When it's something I've always had. Anything go wrong in the past you had you money back. So why now are we paying more on top. I was watching tyres for £100 and suddenly they we...

Resolved! GSP for item not allowing shipping to US

Seller set up a sale of combined items just for me to purchase, and has enabled international shipping via GSP, however it will not show eligible for shipping to US. He cannot determine why... any guesses? https://www.ebay.com/itm/376266565626

Changing type of payment

Hi.Im hoping to sell a kayak which is too big to be posted, I only want it collected from our house by the buyer. The advert is all sorted and ready to go but the algorithm isn’t letting it be listed as apparently I’ve specified “immediate payment” w...

Refund

Sold item just over two months ago, nothing from buyer until now, not happy and wants refund, do I have to refund after all this time?

Dead water lily plant

Purchased 3 water lilies. £14 each 2were great but one was poor and has died. I’m trying to contact the seller for a replacement but can’t contact him. Can’t find a telephone number or contact him via email. Anybody help please?

Resolved! Change business account to private

Hi, I was trying to find a way to not be forced into using 'simple postage' so I could return to using RM tracked 48 collection. I was advised that if I changed to a business account I could do this. I changed, and it worked, but unfortunately now I ...

postage

Sorry, fairly new to this and a bit baffled. I can send a Cd for £2.15 (I live in the Isle of man where postage costs are a little different to the UK), but Ebay are telling me the postage is £13.63 for Parcelforce Express 48, when I have listed ever...

postage issue again

just sold an item (wasnt much) but just realised buyers can now pay for there postage through simple delivery. i wasnt aware of this.but i didnt get the packing slip/ qr code etc.so i have paid the postage of £ 4 so the item has had postage paid for ...

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Advanced Options for Postage

I have been a private seller on eBay for over 20 years so have lived through all of eBay's bright ideas and changes but sorry I continue to be baffled by the new Simple Delivery options!When I have tried to list something new today I can still still ...

Shipping to USA

Does anyone know when we can commence selling to USA through Global Shipping?eBay has been really quiet about this, I've spoken to a couple of agents and it was obvious that they didn't have a clue what was going on.

Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)

Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...

Postage label problem

I bought a postage label for an item I sold - took the item to the post office and they said the label was for a large letter and not suitable for the item I was sending. I then just stuck on my own address label of the buyer and paid for Royal Mail ...

Item arrived with a stain

Hi, I have bought a pair of shoes that have a stain on the side, this wasn't mentioned in the description and wasn't visible in the photos. I've messaged the seller with clear photos of the stain but had no reply. I don't want to return item as came ...

Clothing

Hi I purchased sliders and shorts and t-shirt. The sliders arrived and when I checked my email it says that all items have been delivered ! , they haven't sent the shorts and t-shirt. The postman took photo of the grey little bag the sliders came in ...

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Postage Charge - Age Verification

I'm an occasional private seller and completely confused by the new postage rules. I listed an antique saw and included Royal Mail Tracked 48 with age verification. Buyer has paid £8.03 for this and it is still available as an option on the Royal Mai...

How do I view my incomplete draft listing?

I have created a draft listing for my garment but inadvertently entered an incorrect start time, that is 4:00 a.m. rather than 4:00 p.m. (16.00). Now I cannot access the draft listing to correct this. The date I selected was today and the time was 4:...

Refund

Hi , buyer return item to me and asked for refund including return postage. She didn’t open return request through eBay. I have tried to do refund but system won’t let me add return costs only the initial payment amount. She has asked for refund thro...

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Postage, evri

Sold an item. Generated postage label at home but could not retrieve it at the Evri location. Got frustrated and just sent item via Royal Mail with a view to cancelling the Evri delivery. I have now discovered that I could have re-generated the label...

Resolved! Item not posted, seller does not respond

I purchased an item using BIN on something that had been listed on EBay for a long time. The seller only has 17 feedbacks, all positive, but nothing for over a year. I bought the item on 15th May and sent the seller a message on 16th May. Since then,...

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Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Evri delivery

Morning all.I sold an item last week and posted it the same day, 13th May via Ebay simple delivery and used Evri.The parcel is still saying on the way and has been at the delivery depot since Friday.I am also expecting a parcel via Evri and again the...

Not received items

Hello guys ,ordered 2 set of gearbox services sets for Mercedes, only received oil ,and missing filters and bolts ,texted seller he never reply,what to do next please help?

Returns

I sent my return off but I keep getting notified that I still need to post the item. The return section on eBay hasn't updated and it's getting close to the final date as to when I needed to send it off by. I'm getting concerned that eBay will close ...

Technical problem with ebay app

when I go to eBay settings and then notifications it doesn't work. I get an error message 'something went wrong'. see aattached screen shot. this is all I ever get when I tap notifications.

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Problem withdrawing funds from ebay balance

Like many of you I experienced this problem. I was in a spiral of redirection and signing in countless times. After much difficulty I managed to speak to an agent. Her solution was for me to delete the ebay app from my ipad and use the browser. I did...

Postage of item

Customer has paid for the item but requested that I do not send for the next ten days as she is on holiday. EBay is saying the item should be sent by 21st May. Am I ok to just wait to download the postage labels until 2nd June as requested by the cus...

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  • 2 replies
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Seller sent wrong address label

I purchased an item that didn't arrive. I contacted the seller and they took a picture of the returned item from royal mail saying addressee away. I checked the address label and the first part is right but the last part is incorrect. I have had the ...

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Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Simple Delivery

Why has shipping been changed to this abomination!!Hate it!!Sellers should be able to ship with whom they wish & pick a service/insurance level of their choosing. This update to shipping takes away freedom of choice & is not what I for one find accep...

Higher bids ignored by eBay or scam?

I sold an item and almost immediately received 3 messages from 3 different ebayers saying that they had put a higher bid on for the item and their bid was ignored, therefore I sold the item for less. Is this a new scam? Or has eBay got some serious g...

DISHONEST SELLER

I CONTACTED A SELLER WHO GUARANTEED THAT HIS PRODUCT WAS FIT FOR PURPOSE AND WOULD REFUND IF FOUND DEFECTIVE - I DOUBLE CHECKED WITH HIM AND HE RE ASSERTED HIS PROMISE - THE ARTICLE DID NOT WORK - I CONTACTED HIM AND HE MADE VARIOUS SUGGESTIONS - HE ...

Cash on collection

I have received cash on collection on an item, exactly the same as I did a couple of months ago. I can't now see how I confirm the sale.

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Postage labels not used

I recently listed and sold some items and I was not given the option to send by Royal Mail via the post office but had to have QR codes instead. I have posted my sold items and paid directly at the post office, but I haven’t used the provided QR post...

Remove defects

Remove defects need help and asked support who said 3 removed so that kept me Trs but nothing changed so tomorrow belkw standard even though 2 people have promised me defects removed

Getting old messages going back 18 months

Any help would be appreciated with advice in getting older messages - urgently need to clarify a dispute asked ebay for my data request however messages only go back 1 year i dont have the messages in my email so its only ebay - thanking anyone in ad...

am I scammed?

I bought an item on eBay today, but on checking my order eBay shoes I have made no purchases but my bank shows the amount pending to eBay, have I been scammed? I can’t get to cancel the order as I don’t know the seller and bank can’t cancel until the...

Evri tracking

So this evri thing , my last two sales automatically added evri tracking numbers when I used royal mail I can't add a new tracking number Will I get my payments

Guest check out item no received

I ordered a book, didn't receive any email confirmation and haven't received the item which was paid for. Checked my bank and the money has been taken off. Going round and round in circles trying to find the answer on how to report this as it asks fo...

NO QR CODE

Hi all.Can anyone please assist.I've taken a parcel to the post office to send off, and it's not bringing up a QR code.An error message comes up saying 'the delivery address contains invalid or missing fields'The customer has sent me a message tellin...

Buyer to dismantle and collect issue

I have recently sold a large item on ebay. Item says clearly buyer to dismantle and collect. The item sold and the funds are being held with eBay which is great. I am however not getting any response from the buyer when I ask when he would like to ar...

Wrong email

Hi wonder if anyone can help. I was due to receive an item today, and when checking the order I noticed the wrong email was attached, I only have the order number. Can anyone tell me how I check the status of the order, TIA

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