Package arrived without any contents

[martfarn01]

I ordered 2 noserings from ebay, the package arrived through my door, however there was nothing in it but an invoice but no noserings

[**peaseblossom** · Accepted solution]

You'll need to open a return because the tracking will negate a "not received" case.    So start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and if necessary escalate it to eBay after 3 complete working days. 

The seller may want the packaging back to support a claim for compensation from the courier.   If so seller supplies a paid-for postage label.    Or they may refund without return.

[red_magpie]

You need to use eBay's money back guarantee, but you MUST give give the reason as "item does not match the description".

If you say you didn't receive it eBay will check the postal tracking, which will confirm that it was delivered. eBay will then dismiss your claim - even though all you received was the empty package.

[redwick1]

Open a not as described dispute by going to the item on you Purchase history.

The seller should send a label and you send the package back.

Once they have it back then they should refund in full

If they dont then escalate the dispute after 4 days and ebay will step in.

If the seller says they will send a replacement tell them you want a refund as replacements often do not arrive,

Was the packaged damaged in any way?

[martfarn01]

Thank you for your email, the package hadnt been opened or interfered with
in any way, it was completely intact, it was delivered by Royal Mail, after
reading the sellers reviews this has happened quite a few times to other
buyers who the seller has then called liars and blocked them

[tressygirl]

Open that Item Not as Described case....  Does Not Match Description or Photos.  If this has happened to others as you say, and they too have opened those cases, the large number of cases for the same reason, too many refunds,  and this  will be a red flag to eBay and they may act with selling sanctions.

@martfarn01 

[martfarn01]

Thank you for your email, unfortunately this is the fourth time in two
months that I have beem scammed the one three weeka ago was for £80, the
tracking said it had been delivered but I had received nothimg , paypal
sided with the seller, im not sure how that works but again im without the
item and also the money, thanks for your supoort

Martina