Not delivered by Evri

[lazenbury3592]

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent? 

[**peaseblossom**]

If you used Simple Delivery ebay should have refunded the buyer when they opened a "not received" case,  and you keep the payment.    If that didn't happn contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid