Not delivered by Evri

[lazenbury3592]

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent? 

[**peaseblossom**]

If you used Simple Delivery ebay should have refunded the buyer when they opened a "not received" case,  and you keep the payment.    If that didn't happn contact ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[lazenbury3592 · Accepted solution]

Thanks for answering my question. Unfortunately my buyer did not open a “not received” case, they asked me for a refund which I gave them. So I lost my item and the money. I know what to do next time though.