20-05-2025 8:05 PM
Hello guys ,ordered 2 set of gearbox services sets for Mercedes, only received oil ,and missing filters and bolts ,texted seller he never reply,what to do next please help?
20-05-2025 8:10 PM
Message the seller no more, just proceed this way:
You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
20-05-2025 9:23 PM - edited 20-05-2025 9:25 PM
Details of the money back guarantee are on the right side of every listing. You should read all details on a listing, not just details of item being purchased.
21-05-2025 10:37 AM
when taking advice here please remember that these are the UK boards and you are in Cyprus, your designated site is - https://www.ebay.com/