Member To Member Support

Buyer Refund made by balance negative

A buyer requested I refund him due to an error on my original listing. He had already purchased the item. I refunded him as it was my mistake. However on my page it is showing him as refunded which is fine but his payment for the item is showing as p...

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Is there a way I can repay a refund??

I purchased an item that arrived damaged. I received a full refund for the item from ebay. The day after the refund, a replacement part arrived from the seller. The item now works fine. I wish to repay the refund to ebay as I now have a working item....

Classified van add listed under the wrong category. Can’t see how to change it?

I accidentally listed my van in cars not commercial vehicles? It’s a classified add and it won’t let me change the category. do I have to delete the listing and pay again? Can I add commercial vehicles as a sub category? thanks

Payment on hold - concerning pattern

Hi, Just reaching out. I have add my payments placed on hold to verify my account that was already verified? I have recieved payments into it or nearly a year, your of the blue on hold. I have discussed with eBay agents and have a suspicion it is to ...

Asking Vendor a question

Why can't you contact a seller with a question about the item without making an offer?

Purchased an item on pre-order in September 2024 - not yet received

HI,I purchased an item in September and paid for it and it was on pre-order. Since then, the seller has kept telling me there is a delay and I have patiently waited. Now I want a refund and asked on 13 April. The seller responded and said they would ...

Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST

Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...

Links to video on youtube

Hi can I add this linkhttps://www.youtube.com/@impressioncuesnutimp1275 to my add as it shows the product being used

Argos will not release my purchases

I have two purchases in two different packages from two sellers. Both arrived today in Argos, Farnborough but even though the name and address was correct and I have multiple forms of ID, the would not let me have them as there is a specific ID numbe...

Postage

I have my postage on my items with Royal Mail. 3 of my listings ended and the postage was not royal mail. I am getting fed up with ebay and their pushing of their postage on to me. Has anybody had similar?

Black square

My mum has received a box containing a piece of black material in the shape of a square,addressed to my dad.My mum has never had an account with eBay she is very upset because my dad passed away two years ago.Is there anyway eBay can find out who sen...

Selling hatching eggs?

Hi everyone, I was looking for a little help regarding the new policy on selling hatching eggs in the UK now? apparently Ebasy has updated its policy and will no longer allow users to sell hatching eggs? I wanted to know if anyone knew the reason beh...

did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

EBay corrupt

Why has E bay sold my item for less than it was listed for.

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

Issue in wise account attaching with ebay

My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...

EBAY VOUCHERS

Ebay New Policy with Collecting & Spending Nectar Points Changed on 1 September 2024.I was advised by eBay to Convert My Nectar Points Collected From eBay Purchases into eBay Vouchers Where These Could Be Spent When Making a Purchase on eBay.I Turned...

Proving age to eBay to buy a saw

I am 68 yrs and want to buy a saw, but I don't own a credit card to prove my age to eBay. - are there any other ways to prove my age?

Contacting a human being at eBay customer support

How do I contact an actual human being at eBay customer support? I'm finding it virtually impossible...

Missing address

I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.

Tried to log in several times to VIEW MY ORDER DETAILS...Now been locked out and system says Order n

I placed an order.then tried to VIEW ORDER DETAILS TO GET THE INVOICE.....But the system is saying "ORDER not found Unfortunately there has been an error retrieving your order"

Selling on ebay keeps coming up with unknown error when tring to list

Trying to list motorbike for sale keeps saying unknown error any idears

Seller sent cheaper item & wont the difference hi

Hi I desperately need help/advice,I purchased 2 CCTV cameras. received 1st one, then the seller decided to exchange 2nd one with a cheaper one.1st off seller offered 10% refund, cos I'm as valued loyal customer.i have been arguing back & forward.sell...

two stage verification...

I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?

refuned buyer item not recived

refuned buyer as the item not recieved then 2 weekslater item turns up at the buyer how do i get paid for the item buyer not replying to messages its past 90 day so the automated service does not work need rto speak to some at ebay but unable to

Update account 😡

Morning all, I ave stopped using eBay this last year due to the fact I am unable to access the app on my iPad. I am unable to update my iPad to current iOS update. All I get from eBay app is ‘update your device’ or ‘continue on older version of app’ ...

Age verification

eBay - we need to verify your age to make a purchase of a bladed item (a power tool) Me - I've been a member for 22 years, that's over 18 years. eBay - no we need your credit card to verify. But we don't accept American express or Mastercard as verif...

Dispute a Dispute

Customer raised a dispute vis their bank goods are delivered now. They undisputed Im still being asked to refund How do I speak to someone

Where do I find my NI number that I've supplied to ebay ?

Hi.Where do I find my NI number that I've supplied to ebay ?

Resolved! Can’t select Royal Mail 87p postage

Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...

Resolved! stolen

The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE

How do I speak to a human

Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!

Funds pending

I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...

Because e bay don't do contact I will put this on here and see if anyone agrees

1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff

Resolved! who do I speak to about counterfeit goods being sold on ebay

any phone number any form to fill in, can't find any info on how to do this any help appreciated

eBay sold me a UPS label not fit for purpose

There is no customer support ! I will leave ! eBay sold me a a UPS label, it cost over 40 GBP. We completed everything correctly and had to find depot to leave it ( no help) we left there, had notification that custom label and address were at fault....

I bought items from a seller he sent me wrong

I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do

I listed a car and buyer deleted his account and now ebay want fees

Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...

Ebay account suspend

Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...

Buying and sending it to my friend within that country....

Hello All ! I have bought many things previously for my friends in US . Paid for them with Paypal and had them delivered to her address in US. No Problem. Now, because of the items location I cannot buy and have it posted within US. I don't really wa...

seller has given a false address for the returned faulty item

Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...

Listing Format

Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...

Charge fees

Ive been charged 12.48 for a listing and it was taken down by *bleep*bay saying was a fake item when i brought out of a shop and had proof was real now they charging me for listing aint paying it on principle think ebay is getting worse and worse

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

Screenshot 2025-04-18 at 11-50-18 Sell on eBay - 2.png

Resolved! Contacting an agent!

I want a response to my case but can’t seem to speak to a human!

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Seller Overview showing incorrect currency: UK Based

Hi I (like many others I've seen) am not able to change my sellers overview to show £ instead of $ I have followed every one of the actions provided in other topics and this has not worked How do I get the right currency on my dashboard Thanks

QR code

I have a parcel to send and I already have a tracking number and it has been updated as dispatched but I have not even send it yet. I can longer see the QR code so any idea how I get it back so I can take and get it scanned at my local pickup point.

I won an auction yesterday evening went to pay it this morning and the auction was closed even thoug

I won yesterday evening and was not able to pay this morning

Selling to a brand new account

Hello, I'd like some help with an item I sold that will he shipped via the UK distribution center. My concern is it's been sold to an account that's been made today with 0 feedback so I'd like to know what protection I have vs a potential return scam...

listing personalised

i cant list a personalised items I cant get the drop dowun box for the personal messege could someone call me i have spent nearly 8 hours trying

relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

Account restricted - cant make a purchase. No Reason why, no messages from ebay about restrictions.

Hi I treid to make a purchase today, made one at the weekend no issue. This morning says account restricted, no itea why. No idea how to reach ebay to ask. Help buttons just go round in circles with no help. can anyone help me please.

Counter offer issue.

I have an item listed for £4.50 +85p postage Had an offer of 3.25+85p postage Tried to counter at 3.75 +85p postage eBay stating I cannot as above BIN price. How does that work?

Speaking to an agent

Does anyone know how you actually speak to an agent now. The chat feature is a load of *bleep* now it keeps saying no when I ask for agent and when I click on contact us I get nowhere. This new eBay buyer protection is a load of *bleep* when you can’...

Bladed items - i dont sell bladed items?

Hi everyone, i keep getting listings removed under the bladed item policy, yet the items are clearly not bladed.I sell parts for machines but non of the item include blades.Has anyone else been getting the same issues?I have been told Ebay are using ...

receiving a call from ebay customer service from abroad

Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...

How can I block a nuisance bidder from bidding?

I have had experience with a nuisance bidder, can that buyer be blocked from bidding at the last moment of an auction?

Resolved! Obviously fake buyer has bought something I’ve listed

Someone has purchased something I’m selling but I don’t want to send it as it’s an obviously fake account. Has >10,000 reviews all identical. Has reviews from other accounts that have over 1million reviews and when I google the name and company it ju...

Car Selling and then not being picked up

I've tried to sell my car six times on e-bay. Each time someone wins it, they either don't exist or can't be bothered to pick it up/pay. I tried to leave negative feedback, but the only options were to give positive feedback, so I tried to write some...

Can't update my details and can't contact support. eBay is disintegrating before my eyes.

I keep getting emails from eBay to update my details and until I do my payouts will be on hold. I have followed the link and updated the details, I checked everything thoroughly. So the problem is not on my end. Tried to contact the support and there...

. im trying to re list an item that never sold keeps come up unknown error i

trying to list an unsold item keeps coming up woth unknown error

Click and collect confirmation email not received

I have two Item purchased via Click and collect. I have received Royal Mail confirmation they have been delivered. When I went to collect although the items have been received they store will not release them as I have not received the Easy confirmat...

How can this old penny be worth almost £1k?

How on Earth can this old penny be worth almost £1k - there is no product information with it defining why it is rare and worth so much. At best it can only be worth pennies.

I want to retract a cancellation that i asked for

Does anyone no if it's possible to cancel a cancellation as I want the order now

No QR code on collection

Buyer couldn’t give me a QR code to scan or a passcode on collection. How do I release payment?

Resolved! Non payer paid after 2nd chance offered to another buyer (after the 4day period)

I have lost trust with the original buyer as they stalled on paying, I thought I had sent an email to ebay raising concern about this and requested copy but do not appear to have received this. Item originally sold 20 April on 25th April I offered 2n...

New eBay Automated Positive Feedback not showing in seller feedback. UK issue?

While checking through my recent orders a couple of days ago I noticed that two (from 9 & 10 April) now have eBay's "Order completed successfully - tracked and on time" automated positive feedback comment. I then looked at the feedback number in brac...

bought pre paid label by mistake

I bought a pre-paid label by mistake, then posted it as normal, it won't let me mark as dispatched

Account restriction

My eBay account has been restricted and don’t understand why please can you help

Refund withouth return

The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.

Item not as described. Ebay closed return period on the day it arrived (2 days after purchase)

I purchased a gold bracelet on 21 April 2025. It arrived on 23 April and I found that it was too small for my wrist - it was clearly made to fit a child's wrist. I tried to return it but eBay told me the return period was closed (on the day I receive...

Won't let me complete a listing on ebay motors

complaint

Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...

Can I cancel a listing which has a bid against it ?

Hi. A buyer has bid but wants to collect tomorrow but the listing doesn't end until Sunday. I can't edit it to buy it now to close the deal. What can I do please ?

How do I get to speak to a human being

How do I get to speak to a human being???

Payout

Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...

Item collected today but payment showing as pending

Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...

COMPLAINT

I WANT TO MAKE A COMPLAINT TO EBAY

Cannot delete violation on my account

Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks

Return

Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”

Can’t list e bike

I can list my e bike for sale but there are loads on here? My listing says policy violation

Resolved! Collecting item from post office

My item has been delivered to post office and I have the code. I am unable to collect because of disability. How do I get it.

Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

Resolved! Shipping for return

So i sent a item back and payed for the shipping yet ebay is trying to say that i didnt, i cant contact them either and its almost 28 days which is when they stop taking refunds, what do i do?

Damaged goods

How do I request a refund for damaged goods

I need help

I bought a rug didn’t like it when it came, seller stated free returns. They sent a label for an address just around the corner from me, I sent the rug as requested but the recipient rang me today as they got my details from the paperwork inside the ...

Pressure cooker

HiI bought a pressure cooker from eBay and it doesn't work properly now and I guess it is because of the plastic washer. I asked it from the seller but they didn't respond me. How can I follow up it? Regards Farshad

Circular saw and bladed item uk ban. Please explain how this is a dangerous weapon?

Can a machine be listed that is called a circular saw with no 'blade' The blade can only cut when connected to a p;ower supply. why do ebay think it is a weapon?

My item.

I ordered an item. The seller hasnt got the item and isnt giving me a refund.

Cannot contact the seller

An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...

Need help as perfume purchased is fake

Purchased perfume & it’s nothing like the original either in packaging or smell

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Unable to Complete Seller Registration

need help with this Payout Information Page Error Please

Has every ever got your parcel and destroyed it

I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...

Hi my ordered for a fred perry jacket is to big. Got my jacket today want to return the seller is no

I got my ordered 22 04 225 today. It's not the sizes it says label says xL . It's a big XL. Do It's to big I want to return it the seller said no. What are my right how can I get eBay to sort it out. Pay £70 it's alot off my money when you can't work...

I tried to advertise a vehicle it keeps coming up error

I have tryed advertise my vehicle i can had pictures and make of vehicle then I click continue it keeps coming up with errors

Deleting feedback & allowing Chinese sellers on eBay UK

It seems if you're generating enough profit for ebay as a large seller the small guy who gets *** on by some sellers have no recourse as ebay always side with the seller to have their negative feedback removed which is always done. On top of this the...

computer bundle not recieved

very disappointed with ebay my order was not recurved respond from seller it was delivered and case closed i am out of pocket and no computer what can you do please advise.

Age Verification !

Some very nice sellers on eBay are going to loose out, why you ask. I don't have a Credit Card to verify my age on eBay, What other options are available for me ? I certainly will not be applying for one just to purchase a set of stonemasons chisels,...

Rudyard Kipling-You're a better man than I am Gunga Din

Hi Mentors, Must compliment you for all the time and effort you give advising people with their multiple problems on here. Much appreciated by everyone I am sure.Just asking after eBays latest big changes with their Simple delivery, Buyer protection ...

Resolved! Address missing

Hi, I have sold an item, but the email notification and sold section on my eBay account does not show the buyers address etc! I have contacted the buyer, who I totally understand is slightly concerned that I can’t see details so is worried to provide...

Search filters

Does anyone know if it’s possible to go back to the old search filters? Plus get rid of the 40 or everything. Today I was looking for some earbuds and want to select certain brands to filter out the unbranded and the rubbish makes but there are now o...

how can I buy something on ebay if I can't be present when the courier collects?

I can't be at the collection address when a 'collection code' is needed

Selling a motorcycle

I have been trying to list a motorcycle but it comes up on the screen saying unknown error.

Hi i get fake tracking number from seller

Hi i get fake tracking number from seller.I get 1Z14V3880348739304 tracking number ups but this ship to To GLENDALE HEIGHTS, IL US not to my to my Shipping address.

Resolved! error massage

please am new to ebay and am trying to list my product but i keep getting the this error massageProduct import to your store(s) has failed. eBay error: There is missing information on your eBay seller account. https://bill.ebay.com/billing/selleracco...

Not receiving emails & sales notifications from eBay - technical issue? UK?

Hi, Yesterday sales notifications and messages from buyers were arriving in my home mailbox. Today, they are not. I know this because(i) the usual "Here's your security code" message did not appear when I logged in this morning (had to get it sent by...

Resolved! Actually a private seller

When I signed up for a business account, it must have been decades ago. Back then, the terms and policies were different from today's. I never actually have a business. I'm just a private seller. Having sold a couple of items recently, I realised tha...

cant add card as payment method

The 'Add' button is greyed out no matter what card I try to add for Checkout. Or if I try to add a card for auctions I get a verification error. The addresses all match - I've spoken to support 3 times now. Waited 24 hours - tried Chrome. I've been u...

contact a seller to complain.

I purchased scholl good quality nail scissors on 18th September. They have had little use. But today they broke and are now not usable. I tried to contact seller but a message says he can’t be contacted.It’s April 20th today. I would have expected th...

Ebay allows sellers to do not follow standards

Why does Ebay allow sellers to send items whenever they want. Allowing sellers to go past the arrival date. Then you have to contact them and they allow even more time for the sellers to send item. No standards. This is why I do not like ordering fro...

Failed to apply discount coupon, how do I get Ebay to correct this?

Having bought an item today that allowed me to use a £15 discount coupon I entered the code at the checkout stage, but the discount didn’t get applied. How do I ask Ebay to correct this error?

Haven’t received my order

I placed an order and the tracking information says it was delivered and left at my front porch. However, I never received the package. I’ve checked around my property and with my neighbors, but it’s nowhere to be found.

It's been 3 days and my money still hasn't arrived.

Hello, I want to say that my order hasn't arrived or anything. It had problems. I want my money back, please. I don't have the money or my product, so I give you 2 to see my money returned in my account

Part number

What does manufacture part number must contain only 1 value?

Caravan

How do i sell my caravan on ebay everytime i try to list it ,it comes up with an error .thanks in advance

false counterfeit coin collection accusation with no supporting evidence

I was selling an old British coin collection until it was removed due to counterfeit claims I disputed this as I wanted to know where they had received the information from which helped them come to this decision. this has caused me so much stress an...

Can’t buy the purchase label for postage

Hi, I’ve sold an item, trying to purchase postage label but it comes up as no postage options & says there’s an error in the buyers address- I have checked with buyer & royal mails postcode checker and all is correct. Any help appreciated.

Purchased item failed, seller said do not return item - now over 90 days

I ordered a car component in August 2024, fitted it in October and it failed on first use. I contacted the seller who said they would send a replacement part and that there was no need to return the failed part. I am still waiting and despite frequen...

two listed items have titles in red and are inactive. Why?

Last night I posted six items. Two of those items have their titles in red and they are inactive. Why?

Bidder being unable to place bid. Gets ebay error message

Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...

Hi guys I

I have a customer that seems sheepish whats item posting to day but is delaying payment evenExplaing that it is only possible B4 5pm any advice don't want to be scammed

Sold an item no contact from buyer

Hi I recently sold an item the buyer paid and arranged to to collect in a couple of days but didn't turn up. It's now been about three weeks without contact from the buyer. When can I relist the item as I want the item out of my garage.Thanks in adva...

Do all bought items go to a drop off point

Do all bought items go to a drop off point instead of home

Resolved! How to get ACTUAL support?!

I have recently listed an item. It now has a bid on it in its 2nd day. I've had a question which I've answered by adding detail in the description of the auction, but I'd also like to add additional photos to support my amendment. I keep getting a 't...

Payment Pending Clarification

Ebay are being a little inaccurate with their claim. It's not 2 days from delivery and positive feedback.I sent my item via tracked postage and received positive feedback, even including a photo of the buyer holding the item in their hand.Two days la...

seller received item back but hasn't issued refund and eBay closed the case.

I returned an item which the seller agreed to refund. The item has been delivered back and they have not refunded. I messaged them about the refund and eBay has closed the case without the refund. How do I get my money back?There seems to be no way t...

Simply Delivery Questions

So eBay's Simply Delivery is here, so I have questionsfirstly when you get the email with the label can you custom location the label to a spot on the A4 paper, as I used 4x6 labels on a 4 per page sheet. If you will eBay reimburse the cost of the wa...

My Leadership Team Experience - Feedback That Clearly Violates eBay Policy - Denied - Tough

Hi all, Last night I spent 75 minutes on live chat starting at 9pm trying to resolve the below issue. The first first agent kept me on "hold" in the chat for 20 mins and it disconnected. I then reconnected and got through, they passed me through to t...

Return issues

I purchased two cabinets for my bathroom, which are not suitable. have requested the returns, seller advised me that it would be better if I paid them 30 pounds for a courier service to come and collect the items. I paid the thirty pounds 4 days ago ...

Warranty

I bought an item in August 2024 with a listed 2 year warranty. The item has failed and Ive messaged the seller twice in 7 days. No response. What can I do?

I paid for an item but the seller had sold it without letting me know

I paid for an item but the seller did not tell me it had already been sold. I'm absolutely gutted by this as I really wanted the item for my son. The seller never let me know I spent my last money onit and now I have nothing at all in my bank account...

Message

Can anyone help a buyer has asked me to upload a video to them how can I do this

Wrong mattress delivered after case opened and closed.

I ordered a mattress it took almost two weeks to arrive. I opened a case and closed it. Then they finally delivered but it’s not the right one far inferior. What can I do. EBay say because a case was opened and closed they won’t step in. But it’s a l...

HS tarrif code

I am unable to find a valid tarrif code to send a parcel. Trying to contact eBay to actually help with this matter seems nonexistent. No customer service at all. When did selling something become so hard 臘‍

Per year allowance

As a private seller I am only allowed x amount per year, so can anyone tell me if the eBay year is 1st January or April as in the tax year? thanks

Faulty goods, seller not responding

Hi all, I need some help. I bought a cooker with a six months parts warranty less than five months ago. The fan is making a very strange noise but the seller is not responding to my messages. I do not know how to get eBay to step in to help and I hav...

Laptop Purchase

I purchased a laptop from a seller on here, what actually arrived was a black hoodie, i have tried contacting the seller but they are accusing me of trying to swindle them. i am finding it really hard to talk to anyone at ebay to discuss this issue. ...

Resolved! I've not received a collection code for pickup

Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...

Fake Parcels

Hi. I have received a parcel but all it contained was ripped up cardboard. The label is marked ebay seller but I have not ordered anything from Ebay. It has the correct name and address but no senders name. Is this a scam?

Payment for a sold item

The item was sent and physically delivered by Royal Mail 48 Tracked. I received feedback and a reply from the buyer (to my query) that the item was DELIVERED. Unfortunately the postman did not scan the package during delivery and it is marked as "rea...

False advertising

Bought an item shown as a brand in picture, was not the brand but generic on arrival. Seller keeps sending automated refund offers now up to 40% but I have been clear they have falsely advertised and a full refund is required? I am not paying postage...

Verify my age

Dont have credit card and trying to purchase some recip blades for work any way round this?

Buying pot-luck

Hi, If a seller has a picture of a computer (particular make and model) and you choose your memory, cpu and storage size, is it fair to expect what you think you have bought to arrive? The seller says that you might get a Dell, HP or Lenovo. Is this ...

buyers questions

I cannot see the full question from buyers just the first few words despite what I try, so I have to see the question in my email is this normal

simple delivery

How can you use simple delivery without having a printer or smartphone

Uk customer service number

I have been trying for 2 days to contact customers services. Post keep saying 1 minute. But due to living in united kingdom I'm not getting a response. It would be really grateful if someone could provide a customer service number

Questionable fraud

I have made a purchase from someone on ebay which clearly states what the item is supposed to be but a different item has been supplied via amazon and is not what I have been billed for or ordered. On digging deeper I have discovered the seller has 6...

Age Verification Stupidity

I tried to 'Buy Now' a workshop tabletop electric planer. I really needed that exact model and the price was perfect. When I attempted to buy it, eBay popped up an Age Verification window because it's a bladed item (like what teenager is going out wi...

Resolved! Over charged for purchase

I offered £50 for a sellers item last night and this morning got an email from eBay saying it was excepted Pay Now, so I did and when my PayPal confirmation came through I’d been charged £88, I have since emailed the seller and cancelled the order wi...

Selling account suspended

Hi all, my selling account was permanently suspended about 5-6 years ago due to undelivered items. My now ex wife was doing the post office drop offs as she worked a few doors from my local office she always said items had been dropped in but after a...

EBay should not allow the sale of used gas fires

I recently bought a used gas fire and surround. Sellers were lovely, I love the item, but on contacting a gas safety engineer to install the fire I have discovered no gas safety engineer will install second hand gas fires! I did not know this, so I’m...

Golliwog holding jar of marmalade printed on a apron

can anyone tell me why i cant list an apron with a robertsons golliwog print on it when there's alot of other golliwog items for sale on ebay

Make offer is broken for me

Hello, Just recently in the last week or so I have been unable to send offers to people. Items with 0 bids and offers enabled. I press "Make offer" and put an amount in, the mini window then loads the ebay home page inside the mini window and says "W...

COMPATIBLE EBAY APP FOR SAMSUNG GALAXY FOLD 6

Hello, I bought samsung galaxy fold 6 but I couldn not install or download my eBay app on it. It was telling me that my ebay was not compatible with the phone. What should I do please?

Wrong Ebay Classification

Ebay are classifying Plastic Mouthpieces I wish to sell as Medical which is wrong. How do I alter this as I have previously sold them with no problems? Thanks for any help you can give me

15% off with code RALLY15

I purchased an item from a company which was on the list of thosetaking part in the "15% off with code RALLY15" offer. However when I was provided with all the details at checkoutthere was no invitation to enter the code - RALLY15.I therefore did not...

Unsolicited additional item received

I ordered something from a seller in March and it arrived as expected with no issues, all good. A month later I recieved a second package from the same seller with a completely unrelated item in brand new condition of considerable value (2k). The sel...

how to contact an agent as always assistant and nothing else!!

How to find how to contact an agent with a link as only automated assistant and no help.

Collection of an order, the buyer has selected postage on my collection only

How can I remover the postage so I get the collection code option

Sent photographs to eBay Customer Services

I want to sent pictures to the eBay Customer Services. I always taking pictures of my packaging, so my parcels.It is not in my interest to deal with damaged item in delivery process. I couldn't find option to do so. Can anyone help me, please.Thanks

Selling

Hi can I ask how I can sell own branded products just like I was selling iPhone Lightning cable and after a day eBay removed my listing said this is the other owner property. So my question if I want to sell this item what should I do. If I can sell ...

Issue with package and refund

I made a purchase of 3 webcams( in one order) from a seller in uk , actually I’m in Ghana and the package was posted to someone in Uk. Upon receiving the package in Ghana I realized only 1 unit of the webcam came, I contacted the seller and he said I...

Safety issue with telescopic ladders

Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...

Accepted offer but item invoice is wrong

I have sold a a book, and accepted an offer but the invoice for the buyer stated the original price. From my end the book isn’t in my waiting for payment section, so unable to edit the invoice, but when I find it in my active it states there’s an off...

Buyer received goods cant mark as received

Buyer has the goods, he has confirmed to ebay that it's been received. Tracking says not delivered. My funds are being held. What can I do?

Wrong address on eBay authentication

So I brought some trainers of someone on eBay but didn’t realise till she sent them to authenticaian that the address some how went to an old address? So is there anyway to change it because I know long have access to that adddress my PayPal and eBay...

seller not responding

The seller has not responded to either a refund or a collection address

Refunded for item received not sure what to do

Ebay sent message to say my order is being refunded and the item has been removed, I've since received item so I thought its only fair to let eBay know so they can reimburse the seller

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

ebay constantly stealing from me, and probably you guys too

everytime i run an ad campaign i get charged 2x the amount i have allowed. but i also do not get the promoton the other half of that money would get me. i would be more accepting if they went over budget and i still got the promotion the stolen money...

what do I do with a item which isn't the one ordered? the seller of the item ordered says it wasn't

I have received a skirt which isn't the one ordered.The seller says it is not the one they sent and postage labels must have neen wrongly applied. What do I do ? Don't know whose it is and I don't want it as it's no use to me.

Return parcel might be missing

I was given a FedEx return label to return something (to an overseas seller, in case that's relevant) that was not as described, and took the parcel to my nearest drop-off point which is an automated machine (the FedEx website confirmed that the item...

Resolved! Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

EBay contact

Could anyone provide me with an email address and telephone number to speak with an agent at EBay please?

I don't want to use my face to log in.

How do I get eBay to stop demanding that I use my face to log in to my account?

Item refunded

Hi, I recently sold something, it was delivered and eBay has refunded the buyer. I've had no contact from the buyer, I haven't a clue why it was refunded or if I'm going to the product back. At the moment I've lost out all ways. Any ideas how I can g...

Policy violation

My item has been removed as it "went against eBay's policy for selling" but when it was initially listed for 3 weeks prior to this (including relisting). I have checked the listing, not that I was uncertain, and it does not violate any policy! Ebay w...

Faulty item

I purchased an item back in January. It is an extension cable to use for cleaning my car. Obviously January is not car cleaning season, but when I came to use it at the end of February the extension cable is dead. Because I am outside the 30 day retu...

Resolved! Problem confirming delivery

A seller delivered to me personally but the item was showing as being sent by yodel. I can’t see any way of confirming delivery so he gets paid?

What do sellers think of having multiple accounts for selling?

What do people on here think of one seller having multiple selling accounts?I've been looking around and it seems to be the "thing to do".Although I have asked eBay CS, and on the weekly chat, about it - and they said its against eBay rules, sellers ...

Authenticity guarantee

I sold an item and it has failed authenticity guarantee and there is no information as to why it failed. How do I find out why so that I can relist accurately?

Contact Seller message not working

I'm trying to ask the seller if the unit he is selling is compatible with my heater. I try sending pics of the details of my unit but the message fails and displays small red exclamation marks one for each of the two pics and the text.Anybody know wh...

listings removed by ebay

ebay notified me that they thought my account was hacked and changed my password for my protection and the protection of ebay users fair enough i thoughtsame day my email address was hacked too password changed rang ebay they said they had emailed me...

Just tell us "why" these changes please

I am not using eBay myself just now, but am still logging on to see how its going for existing buyers and sellers with the new changes, has it made things better or worse selling and buying than it was before?Still hoping like I think most that eBay ...

Collection only

Not sure if there are restrictions but I currently have a few items for collection only. I’ve tried adding another item… I select ‘collection only’, tap done. It goes back to the listing screen showing collection only but after a few seconds it rever...

Been sent an illegal item

I’ve been sent a pocket knife that was not described as a pocket knife I thought I was receiving a tobacco pipe smoking tool nothing more the knives fixe in a position and is very sharp and long it’s illegal for me to take out of my home and I don’t ...

ebays simple postage.....and delivered damaged

How do i claim for a damaged item i have had to re send ?their is noting anywhere on ebay the automated system is rubbish, no advise other than refund the buyer ! but what about me the seller ....before it was so easy to claim and packling were alway...

Can not talk to ebay

Am trying to speak to eBay, where am I

Permentent suspendid account - Ebay kept selling item that were not in stock.

I have been selling thousands of products for over 16 years on eBay. Last year, I needed some time out, and I paused and zeroed all my products on my eBay shop. I was unaware that eBay kept on selling the items even though I didn't have any in stock ...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

email address for customer service

does anyone have an email address for customer service as i'm not getting anywhere on the telephone and all links leading to possible email addresses don't seem to work

Resolved! Item sold, buyer address wouldn't allow me to generate postage - so did it outside ebay

Hi, I sold an item and the sellers address had a '-' in the postcode - so eBay wouldn't allow me to create Evri postage within eBay. I wrongly went and bought it separate, send the item, it was delivered (I have tracking to confirm). Because I didn't...

Selling a item and confirmation address is wrong

I’m trying to list my spare wheels to sell but when I get to the end and to confirm my address it’s wrong and won’t let me correct it!

I have paid for a table and chairs. But no Responce from sellar. I have requested a cancelation.

How do i get my money back. Seller seems to have Vanishished..tried to cancel still nothing.

Resolved! How do I sell part of a set which is listed

I have listed a set of 4, and received a request from a buyer who wants to buy just one of them. I am prepaared to sell just one, but don't know how to proceed How do I do so?

Incorrect Postage Label Generated – Out-of-Pocket Cost Incurred

Recently sold a casserole dish on eBay, the buyer paid for the item and £6.45 for postage. eBay provided a postage label via QR code, which I attempted to use at the Post Office. However, when the Post Office agent scanned the code, they informed me ...