Purchased an item on pre-order in September 2024 - not yet received

HI,

I purchased an item in September and paid for it and it was on pre-order.  Since then, the seller has kept telling me there is a delay and I have patiently waited.  Now I want a refund and asked on 13 April.  The seller responded and said they would refund me the next weekend and still nothing.  I have messaged them twice and they are now ignoring me.  I have tried to contact eBay and it won't let me bring up the item and therefore won't help.  Can anyone help? Thanks

 

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Purchased an item on pre-order in September 2024 - not yet received

tobiasd4
Experienced Mentor

Pre-orders have to sent within 40 days, so ebay won't help now.

Try your payment provider.

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