Member To Member Support

a buyer unable to bid

Hi there i have a buyer wanting to bid on an item she has tried several times and it is saying I am not accepting the offer. I am not even receiving the offer but she has screen shot me the offer and the rejection.

Worst November in Years ???

I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...

EBAY POLICY

Can someone please enlighten me on to how i sell a product for a Kyocera copier if i am not allowed to mention the name Kyocera (according to ebay)?

Returned item

I returned a faulty item, within the required time limit, using the return postage label supplied by the seller, the seller seems to be claiming that they have not received it, I have tried using the eBay automated chat box but it has been of no help...

Seller threatening me with a ccj

Hi all, I brought a tyre from an eBay seller, which after having it fitted turned out was damaged and beyond repair. I lost money fitting the tyre and having my old one put back on. The seller agreed a refund but did not provide me with a proper ship...

How to reply to a message when you ordered as a guest

Hi I ordered something as a guest and the seller messaged me to ask if I would like a full refund because the item was damaged and they didn’t want to send it but I cannot reply

My invoice is incorrect

My invoice is incorrect and there is no way of contacting ebay to have it corrected the chat is useless and there is no contact no i need the invoice corrected so i can claim on expenses

Item Refunded Without Being Returned, Account Suspended and Debt Collection Issue

Hello everyone,I’m looking for advice regarding a serious problem with a past return case.Around one year ago, I sold a large household item on eBay and clearly stated “no returns accepted.” Despite this, the buyer opened a return request a couple of...

Live chat not working

I have a problem creating a listing as eBay keep taking it down, even though I am providing the correct proof of purchase and authenticity, so I want to contact eBay to help but when I click on live chat, all the options are bugged and won't let me c...

Plummeting Sales

My sales have plummeted to an all time low. The decrease started in August and now they have dropped so much I am having to go back to a salaried job just to survive . My poor little home run business is now on the skids. I was averaging 5-7 sales a ...

item not arrived

i have placed order but not delivered now ebay said can not do any thing due to time passes 21 days

changing stock quantities on my selling account

Have tried to edit quantities but won't update on site even though I've push the save tab

Hi if you do simply delivery how much postage fo they deducted out. What if buyer hadn't paid enough

If you use simply delivery and have home collection how do you know how much the postage is? Like if I have charged buyer £10 and it costs £8 do I get the £2 added on to my account

Scam seller

I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...

eBay ignoring its own Seller Protection policy on abusive negative feedback?

Hi everyone,I’m a long-time eBay UK seller and I’m really concerned about how Seller Protection is being applied when it comes to unfair negative feedback.Recently I had a buyer who left multiple negative comments on my account, not because of any mi...

Where is my parcel ? It's been 25 days

What a pathetic service.

return my item

I recently order an item which that i have refunded. i have contact the seller as my video cessette was still in the vcr.he is not replying to me at all.i need my cessette as its my family people in there.plz if u can contecet him.many thanks.order n...

How are sellers managing to use simple delivery for oversize items. In order to send poster and docu

How are sellers dealing with sending oversize items through simple delivery? I typically sell a lot of rolled posters/documents in long tubes. Before it's implementation I used to charge a fair price for Royal Mail 48 hour tracked (approx 7.00) Now I...

DHL have not collected my parcel

Hi I’ve sold an item and dhl have failed to collect it. How do I get them to collect ?

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Üdvözlöm! Van egy üzleti fiókom, amelyet véletlenül az Egyesült Királyság régiójában regisztráltam. Magyar céget üzemeltetek (Magyarország, EU), és hozzá kellene adnom az EU-s adószámomat, de az ÁFA mező hiányzik a fiókomból. Kérem, frissítse a fióko...

Can I get someone else to pay upon winning an auction

Can I get someone else to pay after winning an auction

Need Community Support: Selling Privileges Removed After USA Shipping Problems

Hi everyone,I’m looking for some guidance and support regarding my eBay selling account. Recently, my account was permanently restricted, and eBay informed me that the decision is final and unappealable. The issues began when several USA buyers opene...

EVRI

HiBoth myself and my wife, along with nearly three quarters of the population of Scotland it would seem, are now completely and utterly sick of the service provided by the courier service EVRI.We have had, to name but a few, deliveries being constant...

Reopen a closed return request

I was going to return a manual as it did not specifically cover my bike/year. I did purchase as in the item description from the seller it did state my model year. So I open a return request, then the seller contacted me and after discussion I decide...

Multi-buy for 5 or more

I am a business seller with a Basic Shop. I have multi buy offers on most of my listings but can only seem to set it for up to ‘Buy 4 or more’. I have seen other sellers have Buy 5, 6 etc in their Multi-buy Offers but I just cannot see how to do that...

Item posted Via Royal Mail, but the item I have ordered should be KG

Wondering if anyone can help? I placed an order at the weekend for a wooden summer house. The item should be around 200KG and the length is 8 X 8. However, the tracking I have been sent it for Royal Mail. Royal mail do not deliver items of this size....

Resolved! Item Missing

I sold three items but posted only one by mistake, im trying to work out how to send the missing two items but getting nowhere, how do i get another label?

Item sent to our address - but it’s not for us!

We have received a couple of items to our address incorrectly. The first couple of times we intercepted the delivery person and they took it back for us but we’ve now had a third. Other than sending the item back to the sender (at our own cost), is t...

Undelivered order

I posted an order since the 30th of November Evrie using simple delivery but the item has yet not been delivered. What do I do please as I'm a new seller here

I just saw a klarna coupon on my activity that I did not set up. Should i be worried?

I saw a klarna coupon on my activity that I did not set up. Should I be worried. I am asking because there was a hack attempt on my account where a product I did not list was live. I have changed my password and also check my account details are corr...

Instant Refund after purchase

So - I bid successfully for a very lovely bracelet. No competing bids. Paid as soon as the notification came through. Less than a minute later, a refund was issued. Seller is claiming that they’d had a dispute with another bidder and so decided to ca...

Seller said he was posting via Royal Mail but has given tracking number for Evri.

Evri deliveries here are very very poor . I would not have purchased with Evri delivery. Evri is now for me making Ebay unusable. This is a very poor experience. Is there any way to complain to Ebay

Buyers item has been taken from the parcel

Buyer opened a return request, only he claims that the item is missing from the parcel, so there is nothing to return

Gifting season

Why am I getting messages saying ‘gifting season’ Instead of Christmas?

increase postage to germany e bay will not let me do it

hi i have sold an item to some one in germany and i need to increase postage and e bay will not let me do it

Leave feedback

My item was posted nearly 2 months after l bought it. Why l can't leave a feedback???

Editing mass listings to enable Global Shipping Programme

Hi there, I'm wondering if there's a way to change all my listing to include the option of using the GSP, instead of going into each one individually. Many thanks,Oscar

Return query

Good afternoon, I need a bit of help with a return. Basically I have sold a new item boxed and the buyer claimed and started a return for item arrived damaged which sometimes might happened. After I had a chat with the buyer I been told that the item...

Evri postage through ebay

Hi I am currently in between evri and ebay , basically evri admitted they have lost a package i sent.i have already refunded the buyer but evri stating take it up with ebay ,ebay saying its evri fault .

Selling an item

A buyer is asking for a refund but I didn't receive payment due to a banking error, any advice please? He did not collect the item due to collection fee too expensive. I've tried to resolve this with no joy.

Fake PS4 controllers everywhere

Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...

My account Is still restricted after verification

Message:Hello,I am writing because my eBay account is still restricted, even though I already completed the verification steps. I do not understand why my account was locked in the first place, as I am mainly a buyer and have not violated any policie...

Scheduled Listings

Does anyone know if there is a limit on the number of scheduled listings please and if so what?Could not find the info on the help pages!Many thanks for any help

Item delivered to wrong address area

I’m the Seller. Using Simple Delivery, the Post Office scanned the QR code, printed the label and stuck it on the parcel. The Buyer got in touch telling me his item is shown as delivered but to a different address in a different area.The buyer is ask...

USE OUR OWN LABEL

I anyone know, if you didnt use the seller or ebay label for the return, i mean if you use your own label to return the parcel, and parcel is delivered and you contacted with the seller for the refund but they didnt respond you, what i can?

Received an item didn’t order

Received an item didn’t order. Evri said contact eBay but not this issue for their menu ? None sender information on the packaging. Please advise

Return a parcel

Return) l cancelled a return for a wrong weight on label. Now I can not get back in to returns now. To get the parcel back.

Jet washer with 180day guarantee

I purchased a jet washer as a gift a few months ago and unfortunately its broken. I have messages the seller who hasn't got back to me, ebay cannot assist as the purchase was a while ago so not sure how to get a replacement or return. Any ideas would...

Ebay incompetence

Sold an item and due to Ebay and the wonderful simple postage system i couldn't ship the item and just had to refund the sale. Now Ebay took payment for a dhl label even though I never asked for a label and they never gave me a label. The money was t...

seller

if someone offers me a price on a item for eg £23 why do i only get £21 as a seller does anyone know

Returns

I recently sold some pre owned headphones and the customer messaged me at 3am to the say that the headphones were damaged, he also sent very poor quality photos. The issue is that the parcel was not delivered until after 10am on the same day, 7 hours...

Rechargable USB LED Bottle Cork Wire Fairy String lights

I ordered this via EBay. The Items do NOT work and won't charge. When I select 'return the item' it not shown on my list of purchases! The site says something went wrong! I cant get through to EBay to tell them of the problem. Any advice would be mos...

Order misdirected by eBay's authenticator.. help!

I purchased and paid for a piece of vintage jewellery on 28th November. It was sent to the authenticator who appears to have misdirected it. An email from Parcel Force today informed me that it had been delivered (it hadn't). When I tried to track an...

Re-arrange missed collection for item

How can i arrange another collection for an item i have sold using the printer less collection option?

Wrong items

I recently bought a Jurassic World Lego set for my son for Christmas it arrived today in a damaged box left outside my front door. I opened the box and found a woman’s dress and jacket, no Jurassic world Lego. I contacted the seller who said they had...

I got sent a 4 inch metal tube instead of snow grippers, how can I sort this out?

What do you do when they send you a wrong order, and how do you get proof so a refund can be done, or get the original thing I did order?

Resolved! Change Package Dimensions - Post Won

Hi, When I setup my sale I thought the postal package would be X sized. However, after the seller won the auction, I found I needed a bigger box, but I couldn't adjust the dimensions to ensure the postage is correct. In the end I was charged an extra...

Buyer received an item and is not marked as recevied

Hello, i sold an item and the buyer already as the item and give me feedback. I send him an untracked postage with a different postage company and he already received. the buyer does not have a option to mark the item as received? He already gave me ...

Hi does anyone know where you can get the plastic coin holders which go iside presentation packs. M.

Hi does anyone know where you can get the plastic coin holders which go inside presentation packs.many thanks.

Wrong item received

I have received the wrong item do not seem able to contact seller. The item received is a board game from same franchise however not what I ordered, seller states on site he does not receive returns. I noticed on reverse of product it has the barcode...

withdraw to bank account

Can I withdraw money to my girlfriend's bank account after selling goods, i.e. to an account other than mine?

sold item delivered by hand instaed of posted

I sold an item which was due to be posted but as I was in the buyers home area I dropped it off by arrangement earlier today.How do I mark the item as delivered and get the payment released. And a second item made of glass sold and the buyer would pr...

Buyer bought 2 items from me and paid for 2 separate postage

Hi a buyer has bought 2 items from me on the same day he has also paid for 2 separate postal lots but ebay have combined the postage and have provided just one postage label for both items Will ebay refund the buyer for the unused postage on the seco...

Poor quality product

So I bought some ballistrade posts back in June they got fitted around the end of July as I was having my garden landscaping done and this was the last part of it. Within 6 weeks I noticed they had started rusting a month after that completely rusted...

Change postage

received a bid, but I notice that I’ve not chosen postage signed for, which I will need as the jacket is expensive. How can I change postage option ?

Changing Address after a package has been posted

I have recently ordered a package and the seller has posted it. Unfortuneltey I only realised now that the saved address on my Ebay is my old address. Is there anyway to redirect it to my new address after its been posted?Thanks for any help

Buyer claims he ordered different item despite admiting he received what he ordered

I received an order for an item last week and dispatched it swiftly, the buyer receiving it within a few days. Today the buyer messaged me saying he received the wrong item. To be clear, by the buyers own admission, he received exactly the item that ...

Trouble updating personal information

Hi all, I am trying to update my email address on my account. I've typed in my new email address and I get a message saying a code's been sent to my new email to verify it, but nothing been sent, not even in junk. This has been happening for many mon...

Private selling simple delivery

As a private seller is there a way to opt out or avoid simple delivery the system is trash and as a seller im way better off without it.

MC011 Restriction

Hi, I got this restriction recently - once my sales started to go up. Ebay asked me invoices of stock purchase orders, proof of every delivery - it took me hours to go through all that as I had 350+ orders done. However I provided everything and more...

Global shipping from Venezuela?

I am in the uk. I have seen something for sale on ebay, the seller is in Venezuela (South America) . I wonder how safe this purchase might be? Is Venezuela part of Ebay global shipping . Does buyer protection work when buying from Venezuela. If I pro...

COUNTERFEIT RETURN?

Hi, A seller has sold me a counterfeit item, I'm aware that only option appears to be to return the item. However, when I spoke to the seller they more or less said that they intend to suggest I swapped out a genuine item for a counterfeit item when ...

Photos not uploading when using web

I'm have problems loading photos when listing a similar item. They seem to upload and no failure but the images are not visible, ie if I load 3 images, there are 3 boxes that load but cannot see the images. This is only using the web, I've cleaned hi...

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

127013362395

Hi i have an item thst has failed with a warrantee and seller is not getting back to me where can i escolate

Is there any hope eBay will side with me during clear cut return fraud?

Sold a board game bundle on eBay of Game A and Game B. Picture of game a and game b. Description of game a and game b. Sold via gsp to a buyer in Germany . When it arrived, he messaged me asking why Game C wasn't included. Game C was a separate aucti...

bank account debit of £1

my bank account shows a payment of £1 to ebay which i have no knowledge of i have not sold anything only bought items

Postage again!

Ok so I've had several issues with eBay postage over the past few months but they have always given me a work around. Previously they got me to set my parcel to bulky which would then prompt me to select the parcel size. This stopped working so they ...

Dangerous item

Hello, I bought a replacement battery for my Black and Decker strimmer this summer. I have used it a couple of times. last week I was contacted by ebay with the following information: We take product safety very seriously. We’re reaching out to you b...

Sellers can’t post to our address as it’s The Old post office

Several attempts at buying recently have prompted the message, … can’t post to PO Box. We are not a PO Box . We are The Old Post office. And have been for 30 plus years. It’s only in the last three weeks this has happened.

More "Simple" Delivery confusion, is this correct?

Hello, I sold an item that has been listed before Simple Delivery existed and it did not have any size/weight details (I see it as pointless to enter these before you've packaged something up because you won't know until that point.) It gave me a pre...

Can sending to many returns back get you bared from Amazon

Can sending to many returns back get you banned from eBay

PayPal

If I Amy buying an item on my iPad they say no funds, yet I have no problem buying on my smartphone. Any ideas ?

I sent the parcel back and now im getting a email saying im not getting a refund

I have sent the parcel back that they advertised wrong and now your saying im not getting a refund I need the money back to buy another one

How to return item after refund already given?

Purchased an item and upon delivery discovered it was a fake. Seller agreed return and refunded me payment. Because they have already refunded it ebay is showing the case as closed and i cannot get a shipping label. Seller is not understanding and ge...

Help

How do I speak to eBay about a counterfeit item I have received. Why is it so difficult to speak to someone or live chat

Vintage watches

Hi, I can't find a way to contact ebay directly. However, then looking to buy a wristwatch (Vintage or otherwise) why can't there be a 'Spares or Repair ' section in the filters? Many want a working watch and almost buy after reading that it runs but...

Adding a new tracking number

I need to add a new tracking number to an item I’ve sold but I mistakenly ticked generate a tracking number and label now I can’t see how to add a new reference number

items sold

buyer has bought an item and paid Item was listed as collection only but have not had anything from the buyer even after several messages from me to them still have the item after 7 month with no contact

Buyer scam advice

I keep on getting an offer for my expensive Cartier glasses which is the same amount as the buy it now price. I have received three offers within the space of two days every time I click on the user with a different name they are no longer a register...

QR codes

I've just sold two separate items but can't seem to get a qr code, I'm only being offered collection which is no good, suggestions

Buyer gave me the wrong address.

A buyer gave me the wrong address and is now asking me to get Royal Mail to redirect his parcel to the correct address (which he has now supplied). When I have looked into this it looks as though I have to pay for this to happen, (although I am not c...

Seller protection

I am a recent private seller all items wrapped with care and attention. Latest sale of pair of boots buyer sent pic of parcel with royal mail stickers that the parcel had been damaged in transit. Buyer stated only one boot in parcel. I will refund bu...

DPD Parcels

Recently I had an Ebay Parcel delivered to Argos by DPD. After a few days I went to Argos with the eCP code to try and collect it. The lady at Argos said DPD parcels are different and I will have received a collection code from DPD and not Ebay. I ha...

Fees

I recently changed to business account selling mainly crown green bowls which is seasonal spring/ summer business.In two of the first payouts received I received deductions of Below Standard Fees, which put both sales into a loss situation. I had no ...

Feed back

Hi , is it possible to change feedback once ithas been submitted

Auto delete when relisted

Is there a way to automatically delete an item from the 'unsold listings' page when that item is relisted?

Dictated and Forced Postage Options Causing Yet More Issues

The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...

customer support keep leaving the chat

hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...

Buyer wants next faster delivery

Hi, I sold some crockery with Simple Delivery but after I printed the label, the buyer emailed to say that they wanted the plates by Wednesday and I can't work out how to cancel the postage and reissue new postage.....or how to upgrade it to next day...

Sold too soon

My item has been sold for below the 'buy it now' price 6 days before the actual end of the auction - and I can't see any other bids!

Support required

Hello, I would like help with what can I do as a next step on a item that I sold. 1. Buyer requested a return however I asked buyer that I can offer a partial refund if buyer consider keeping the item.2. I was waiting for buyers reply however no resp...

Rejected cancellation request

Hello everyone.I bought 4 item on Saturday night than cancel my order couple of hours..Seller responded me Monday morning .They rejected my cancellation request although they didint post it yet.Absolutely scam.They are forcing me to purchase.If J wan...

HI

Are ebay email messages down today? I can't seem to get mine to send having tired multiple times over several hours - this includes from the app and from a desk topthanks

Fraudulent sellers

Hi all, this is my first post on here. Why are there so many fraudulent sellers on here for high end items (mobile phones?) and why do eBay not kick them off and prosecute? 3 separate purchases from different sellers but all with the same result, emp...

Sold item, returned from Inpost via Yodel. Item missing...

Hey, I don't really know where to start with this but unfortunately I had a £100 item return to me this morning and the whole parcel (which was carefully packed by me with images provided to buyer) came with all the indications that something isn't r...

Postsge

Good morning, I’m new to EBay, and I’ve sold my first item. But the only option to send to Switzerland is a very expensive courier. My buyer had only paid for Royal Mail. I’m not sure what I’ve done e wrong!!! Please help!

turning off auto accepted returns

HiI have the automatic accept returns turned on, but i now wish to turn it off, but i can't find the option to do so.can any one advise how i can do it?

Sent parcel with wrong company

The buyer has received the parcel but I haven’t nor been payedi was ment to use Evri but I didn’t know and used Royal Mail

contact details

An interested buyer would like to view the item I am selling. How do I let him know my address?

Help Finding Ways to Sell two dozen Xmas Stockings

I need to sell 2 dozen handmade vintage Xmas stockings as I can no longer store them. I am considering Auction as I have trouble listing so many, even with AI. They are well made and are in various sizes. Also, they are one-of-a-kind. I am in good st...

Sent parcel back

I've return a parcel back but its not showing on returns been given to 8th Decembver to do itused printed label what ebay gave me.there's no infomation or procedure to tell ebay its been sent The item is a philips CDi ConsoleOrder number 20-13826-407...

Top marks for eBay agents!

Hi all, Alas, I've recently had an unpleasant purchasing experience with an uncommunicative seller and found myself having to contact eBay and ask them to step in. Fortunately I have now been able to close the case as the missing item has arrived - b...

Ebay assciation with DHL couriers

Unfortunately I have had two bad experiences with the courier option of DHL. Once as a buyer and once as a seller.On both occasions, collection of a large Items was requested and paid for but, on both occasions DHL failed to collect on the appointed ...

Unable to return item to china due to incorrect address

I bought a top from china.. which is obviously fake and want to return it. The seller provided a return address which is also fake… so I can’t return the item.I’m now out of pocket and eBay are simply not contactable. Any ideas how to proceed?

buyer opened case -GOOD STILL IN TRANSIT!!!

buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...

Can anyone help please?

I sold an item which RM says has been delivered. The buyer has not confirmed delivery but neither have they opened a case for non-delivery. The day after it was delivered I received an email (not through ebay) from someone claiming to have received t...

Changing postage status after sold

I have sold a kitchen but did not put on collection only - it is now asking me to post the item which I clearly can’t - will I still get paid for the item

Resolved! Postage

I’ve listed an item, with buyer pays postage. I’ve recieved an offer. Does this offer include me then paying for the postage?

Resolved! Why when buyer had paid £5.21 on a£45 item when I go to print postage you want £13 more for postage.

Why when buyer had paid £5.21 on a£45 item when I go to print postage you want £13 more for postage. I’ve been selling alot get for YOUR profits. What’s going on?

The toothless wonder called ebay complaints

System does not allow a copy of complaint to be retained by complainant, ebay then looses complaint. Already complain that seller has not sent postage paid returns label Order date:10 Nov, 2025 Order total:£4.98 Last blackmail message sent from selle...

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

Evri stole my item and ebay won't refund me

I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...

Cancelled sale

I had to cancel a sale after my auction finished, I dropped the item whilst packing it.Before I had chance to do anything or contact the buyer he left negative feedback. I contacted ebay who not only refused to remove it but also said it would not ac...

Simple delivery and packlink

I sent a dress via evri mid september using simple delivery and ebays recommended parcel size. I have now received an excess postage charge from packlink as they say the courier has said the parcel was heavier than the label allowed.Firstly how does ...

eBay has an out of date address that it has used for a simple delivery collection

Never used Simple Delivery before and I was just looking at how to make it work when it went ahead and created a label for collection tomorrow but it's used an old out of date address and I'd need to be at the collection address all day tomorrow betw...

Lost QR code.

Can I get the QR ode repeated?

Who authorises ‘authentic’ items

Hi, recently bought some 2nd hand asics trainers.The trainers were defective in that the sole came apart from the shoe straight away. I have worn many pairs of asics and they have worn exceptionally well and I’ve never encountered this before. I can ...

I WOULD LIKE TO WITHDRAW MY MONEY FOR MY SALES FROM EBAY

CAN ANYONE HELP ME PLEASE?

Buyer has requested Royal Mail delivery, but I have been sent Evri label to print

Due to problems with Evri delivery, buyer advised me that they had selected Royal Mail option for delivery. However ebay have provided me with Evri label - how do I change this please

Seller protection

Well I've had my first buyer not recognising a transaction. Disputing it with their financial institution. Goods clearly delivered using 48hr tracked. Photo provided.This scam is on the rise.I suggest send everything with proof of delivery.Seller pro...

Unable to choose category when listing.

I’ve not listed on eBay for a while. I can’t seem to choose the category I want my item listed in. I’ve listed a car part, it might be listed in Garden Equipment for all I know.

Issues with updating tracking

Okay guys help me, am I safe? I sold iPhone 15 pro max the buyer selected second class postage and provided me with a bar code to scan and pay a pre paid label, due to how expensive the phone is I chose to do first class postage on my behalf, but the...

Ebay not letting me Update my Sold Item with postage info & tracking because I did not use their Pre

Sold an item. Buyer received it.sent Positive Feedback. Yet account still showing as- Pending, postage date overdue, get Prepaid label.”I used my own postal service. Ebay will not let me update Tracking or Dispatched on Seller Hub- just get repeated ...

Packet containing just piece of cardboard

I have received a small packet, delivered by Evri, from eBay Simple Delivery, containing just a small piece of cardboard. I have received everything I have recently ordered and nothing is showing on my account. I'm worried that this could be a scam?

Postage

I have listed several items on eBay recently and all have automatically been listed under the Simple Delivery process.However, I listed an item on Friday and received a message stating it could not be listed using Simple Delivery. I don't know why th...

Other Seller using our images

Hi, We are here because other merchants are utilising our brand photos without our consent. We have already written them a courteous note asking them to take down our copyrighted images, but they have not responded. Now what shall we do? We therefore...

Ebay warranty

Take care ebay now it's look Facebook market place just scammer and ebay don't do nothing... I bought a digger i 30 of October never arrived and ebay don't do nothing they already sayed gona give my money

Faulty goods

I purchased a Solar PTZ Security camera from a seller a few months ago the camera failed after a few months and following a return to the supplier I have not received any satisfactory response from them. They issued me with a return label and then (a...

Resolved! Change to postage

I advertised as collection only, I have had an offer but they want me to post which I will but how would I get paid ?

Charges

Just got an email saying my banks been charged £10 but I don’t know what for Whether it’s selling fees but not £10s worth and I get free listings and have t done more than 10 and not sold anything. Help

Won auction. Not legit seller? Do I pay?

HiWon an auction for some Nike dunks earlier. Good price....Red flags are starting...new seller (November this year) no feedback but he was selling two other items...one of the other items has been sold. Question is...should I pay now or leave it a f...

Buyer says item was ripped but perfect as per photos when I posted it

Advert showed a vintage coat. Buyer says lining was ripped and arms were shrunk. Photos on ad show this is not the case. He has sent photos with ripped lining. should I just send a return. He has called me a liar and that the coat was in horrific con...

International shipments weighing less than 2 kilos without tracking

Starting in January, international shipments weighing less than 2 kilograms will no longer be registered, meaning there will be no tracking. As a seller of magazines, books, vinyl records, and other collectibles, I will be greatly affected by this. W...

Take action on your eBay credit balance

I have received a message from Ebay to say I am in credit and if I do not take action before December 9th 2025, the credit balance will no longer show on your account. I have been on My ebay and it shows the balance with a negative suggesting that I ...

Issues with one seller

Hi,I ordered one item and the seller cancelled the item because he said that I didn't replied to his messages. I didn't replied because I didn't saw his messages. I really need this item and I don't know what to do... What you guys suggesting me to d...

Wrong postage amount

After queuing to post item I was told the postage amount is wrong and I should contact you

buyers address is incomplete?

I accepted an offer today..it is over the listing price..I assume buyer wanted the item urgently...ebay says they have recieved payment..but buyers address is incomplete..no name or house number or street? there is a postcode but surely that isnt eno...

Sending An Invoice

I have a buyer in Mexico. He has emailed to say he needs to request an invoice from me so that he can pay. However when I try to send it to him a message comes up saying the Global Shipping programme will issue one & I can’t do it myself. What do I d...

Evri has returned an item I sent to a GSP buyer

Evri just delivered a parcel I sent to a buyer. The label just says ‘return to sender’. The tracking says there was an address query, then return to sender requested - but it doesn’t specify who requested that it be returned, nor what efforts were ma...

Seller's threatening behaviour

I wanted to RETURN a defective item, seller wants to SEND SOMEONE TO COLLECT IT IN PERSON , I REFUSED TO GO BY SUCH SUSPICIOUS WAY .SELLER WANTS TO FORCE COLLECTION , WHAT DO I DO ?

Change postage after collection

My buyer has opted to collect instead of me posting. How do I change this so I can mark item as completed?

Buyer collected item but eBay says I need to dispatch

Item listed as collection or post. Buyer originally selected simple delivery with Evri but then said he could collect, he has paid (money to me still pending). However, I can’t receive payment because item still needs to be dispatched according to eB...

Sold item

I recently sold a pair of gold earrings and the buyer as paid and in her feedback she says that one of the earrings is hard to close on her ear and seems fragile and states that if it breaks she will want a full refund.the earrings are brand new and ...

Spurious email?

I have just made a transaction on Ebay from my home in Sunderland. I got an email from Ebay saying the login happened in London. I changed my password but it happened again. Does anyone know what's going on?

Can’t update postage and tracking pls help!

I had to use a different postage method to the one that was on the QR I downloaded. Due to the cost of the item I has to add higher compensation for loss. Post office said I can’t pay the difference or edit the postage on the prepaid label. so I paid...

Agent

Why cant I contact an agent on ebay.The chat option isn't there anymore

Seller sent item not matching description

I recently ordered a 4G mobile internet antenna from a seller in China. The antenna they sent me was completely different to the one listed, it was a wifi antenna that works on different frequencies, and it even looks very different to the one advert...

How to remove sellers Negative comments with positive ratings

How can you get sellers Negative comments with positive ratings removed. The eBay feedback filter option is not useable to do this.

Collector didnt give me a code

Help. I have adhd. It makes it hard to remember processes. I sold something for £350 but the buyer didnt give me a code when they collected and I didnt think until after theyd left. Now theyre ignoring my messages. I need my money. What can I do?

Defective Item Seller refuses refund

First time I have needed to use this part of E Bayi am in dispute with a seller, sold item I consider defective,they claim I did not read information on Listing properly( Vinyl LP with a mis - press Label which overlaps onto the vinyl as such cannot ...

Resolved! ebay has emailed me about a change of username part 2

There is a previous thread yesterday that I thought was resolved entitled "ebay has emailed me about a change of username " but today I have had another email from ebay advising that I've added a new payment method to my account. They're calling me M...

No communication from ebay

I recently purchased an item via guest checkout.No confirmation email has come though.This was 3rd of December.I paid through klarna and first instalment came out of my bank at time of purchase. I purchased something the next day and all went through...

Does anyone one know why an account would be restricted from selling indefinitely? I’ve not had a me

I’ve not had any messages explaining why, but the account has been unused for about five years, previously have five stars at a high number for selling. Have bought a few things since, but could do with selling too.

Postage

I have had an order placed but simple delivery has been used and I don’t want to use that service how do I add my own tracking and how do I turn simple delivery off

I can't find anywhere to give feedback to sellers.

Can anyone tell me where I can leave feedback for sellers please? I can leave a star rating but then the comment box seems only to be for product feedback and not for the seller.

my ebay app not working

Whenever I try to access any of my ebay pages, or if I try to login, then I get the following error message: "Invalid access token. Check the value of the authorization HTTP request header"Never had any problem like this before.

Buying silver jewelry without hallmark

Hi, I've recently discovered that selling or buying silver jewelry above a certain weight needs to be hallmarked under the UK law, I've purchased quite a few pieces from on eBay from multiple sellers and the only thing they ever had was a stamp 925We...

Ordered one BRAND AND RECEIVED A DIFFERENT ONE

I ORDERED ZOOMIE pet spray via EBAY, I received 2 boxes with a different Brand name Printed in large letters at the front YEGBONG. I have poor eyesight so when not seeing the small letters I wrongly assumed that Zoomie would be mentioned somewhere as...

No credit card to verify age 43year old business man

Hi there, last year I found these amazing Japanese sewing scissors (for thread or fine work) and they are the best I have ever bought, we go thru sooo many cheap pairs of all sizes but for the task I chose these particular pair they excel! I have abu...

EBay has blocked my money saying I need to update my personal details which I’ve done still blocked

EBay won’t let me withdraw my money until I update my personal details. I’ve done this and still saying same. Update account details Anyone know how to solve this please

Resolved! ebay has emailed me about a change of username

Ebay has emailed me advise of a change of username, but I have not requested this. My account still shows my usual username. I have changed the password and have 2 step verification in place. The emails advise that my email address ends with gmail.co...

Non payment following refund, missing item now received by buyer

Hi I posted an item to buyer on 14.11.25 by Royal Mail tracked 24. It wasn’t delivered as of 22/11 and no tracking update from Royal Mail. So as buyer was unhappy to wait any longer I issued a full refund with their agreement to pay again for the ite...

Age verification - holding credit cards for payment on ebay

Why do you need an age verification on my very old ebay account?That has multiple payment methods!Not happy with this, I do not have time to be entering information you hold.

Resolved! Ended listing with bid received

Hi All,I had an item up for auction for the 3rd time (reducing the starting price each time it relisted), with no bids. A potential buyer contacted me to ask if there was a 'buy it now' option. I advised that there wasn't, but if they wanted to put i...

No contact from buyer after they purchased a vehicle. Will ebay allow me to re list free of charge.?

The buyer has not made contact 12 hours after purchase and i doubt they will make contact. I need to relist , will ebay allow me to relist free of charge.?

Unjustifiable negative feedback and complete lack of ebay support

The item listed was accurately described yet the buyer appeared not to have read the description, and left negative feedback saying it wasn't as he expected. E bay have completely failed to offer support to their sellers in considering this issue

Item dispatched with Simple Delivery lost on its way back to me

Hello! I sent an item to a buyer through simple delivery. Allegedly Evri were “unable to deliver”. Now the tracker on eBay says that the item is on its way back to me. It’s been 3 days since the last update. The buyer is not happy and neither am I. B...

Cancelation of bid and then relisting

Hi.Seller cancelled my winning bid without my instruction. I wanted the item for the price of my bid. The reason being that the item was out of stock or had been damaged.Imagine my surprise when searching to find the same item had been relisted.Obvio...

Simple Delivery

I have sold a boxing bag on Ebay and I need to sort delivery myself as it is over the weight Limit for 'Simple Delivery' and I need to use a different Courier. (Which I got a quote for beforehand) The customer has paid and I need to dispatch but it s...

Item received after refund issued now I want to pay the seller

So I received a refund because the item had not arrived after 10 days so I asked for a refund which was paid to me on the 18th of November. Out of the blue this afternoon (6th December) the item was delivered so now I would like to pay the seller - w...

Sending to USA

Does the Ebay GSP add on the new Trump tariffs when sending items to the USA?

Dispatched phone now buyer is acting shakey wants me to cancel

So everything was going great I got the money, dispatched the phone this morning but was worried about the "empty box" scam.so I factory reset the phone and put a simple pin on it. i messaged the buyer saying i have left a pin on the phone, as sugges...

Returned item payment not refunded

I returned an international item (to Canada), using Ebay generated DHL return postage label for a refund of payment. For an unknown reason, the item took a long time to get back to the seller. Ebay has not made the refund and has closed the return wi...

Christmas wreath

Hi I bought a Cedar Norfolk wreath and the picture looked very realistic but when it arrived it was total different.It was half the size and looked like that cheap pine not real looking at all and when I contacted the seller they said I had been givi...

Seller is radio silent and I need a refund!

I purchased cat food on 28/11 due for delivery today - the food has not been sent - I have tried to cancel the order - nothing! I need a refund yet the seller has not responded to anything - the virtual asst goes round in circles and because there’s ...

Resolved! Buyer refused delivery & said returning to sender

Hi all,Quick question, A buyer with 2 positive feedback purchased items totalling £180 from me.They sent me a message stating they have refused delivery and asked to return to sender. They also are asking for a refund.Whats my best plan of action her...

item not received

my item says delivered but i did not receive it, please what can i do.

account is restricted

Your pay-outs are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated.

Bought an iphone that has been flagged as lost/stolen

Hello, I purchased what was described as a brand new sealed iPhone 16 at the start of September, which has been working perfectly up until 3 weeks ago when the phone stopped receiving any service. I contacted my service provider and took it to the ap...

Ret

I bought a coin and when it arrived there was nothing in the parcel . Ive won my case but now ebay want me to send it back for a full refund but i have nothing to send back ,

simple delivery

I wasn't a fan of the idea of simple delivery when it was first introduced ,because having no printer or smart phone was i thought going to put an end to my ebay days ,but now I am really glad it has been introduced . I don't need a QR code for evri ...

Tracking, delivery, delivered,

I recently sold an item and sent via Royal Mail next day tracked signed for. Not realising that the buyer had already selected a postage option. This option that the buyer selected came up on the listing with a tracking number. The problem is I can’t...

Global Shipping

Hi, not sure if anyone has any ideas please. I'm trying to buy something from USA and it says it's available for shipping in my area. I live in the UK. I messaged the seller and they said they're part of the global shipping so not sure why it won't s...

Returned an item 2 months ago and seller still hasn't given me a refund

I got an item back early October and it wasnt what I expected so I sent it back for a refund, two months later I'm still waiting for it, I message them but still no closer, Thier contact is shocking and won't give me full refund as didn't have a trac...

Resolved! Bidding price.

Hi, why is there a difference in the price on main screen, ( let's say for convenience £170) and when you look at the bidding the highest bid is only in the £160 ish

Authenticity of jewellery

Hi I'm looking to buy a necklace and it states 925 sterling silver,,I have messaged seller to ask if all is 925 and I'm getting no reply,,also I've seen same pics and description and reviews for original person under another name,,is this dodgy plz h...

Resolved! What happens when tracked item doesn't arrive

Sorry if this has been asked before but I am a very infrequent user of eBay. I sold an item and posted it immediately using eBay's simple delivery tracked 48. Four days later the item seems to be stuck in a central hub and is nowhere near being deliv...

Refund confusion

Anyone know how I progress from here? I bought a shirt. It was too small. I looked to return it. The seller works through the Ebay money back guarentee system so he referred me to Ebay. They sent me a label to send it back and I did. I got the label ...

Payout to Santander Account

I recently changed my Ebay Payout Bank to Santander. Does anyone know how long it takes your ebay payouts to go into a Santander account once you activate a payout transfer? Many thanks.