Seller News: July 2025
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Forum Posts
eBay not refunding for Undelivered Item
Hi, i ordered some pixel buds from a private seller on ebay. They were 'delivered' but the photo sent by courier (Evri) ended up being a related delivery for my upstairs neighbour. My parcel was not in the picture. Ebay have shockingly told me out ri...
Should my own bid increase the final price?
I put a bid of £6.03 on an item that already had a bid. It turns out the existing bid maximum was £6, so I became the winning bid. However, it was quite obvious what my maximum bid was, so I was worried I'd be outbid at the last second. I decided to ...
Refund
My item was not delivered I want a refund.
Another nail in the coffin for private sellers! How can I recoup my packaging expenses?
With Ebay's "Simple Delivery" now compulsory and imposed on us; it would appear that private sellers cannot incorporate their packaging expenses! I sell china mugs which have to be double wrapped in bubble wrap and secured in a sturdy box - if I don'...
Postage Policy Glitch doesn't allow me to choose the saved one
Hi, I have a saved shipping policy that's currently assigned to 176 active listings, but when I create a new listing in the same category, or even when I tried to 'sell similar' eBay automatically creates a new policy instead of allowing me to select...
Hot to speak to a human
How do I speak to a human about am item iv sold and buyer address not completed so prepaid post expired, I posted at my own cost and now showing as not dispatched but buy confirmed received?
Item arrived damaged
Normally I would start a claim myself but the new simple postage scheme set up by eBay prevents me. How do I claim?
Listed item as collection only and now I want to post it
I listed an item as collection only, but during the seven day auction I decided to offer a postage option. Because the auction was live and there were bids on it I couldn't change the delivery options but I could add additional description where I me...
postage
why can l not post the way l have been but now have a more co
Simple Delivery - eBay have just stolen £7.27 from me
Item ID: 146686872743 Sold within the last hour. I have no opt-out of "simple delivery". Once the buyer paid for the item "simple delivery" automatically deducted £7.27 Royal Mail postage that only covers for up to £150 insurance. My item was sold fo...
New phone?
Hi I bought a mobile phone and waited one month and a half for it and it never appeared. I am trying to leave feedback and it won't let me. I did get a refund
Hi my item shows that it delivered to the collection point but I haven’t received code yet.
Hi my item delivered to collection point but I haven’t received code yet, it has been 5 days . What can I do?
Does anyone have a problem at the moment with coding appearing when preparing items for listing. I h
Problem with coding appearing while preparing listing. Any suggestions how to get rid of this.
Have not received funds
I sold an item and posted it on the 30th. It says it’s been delivered but eBay hasn’t released the funds yet. Why ?
Seller listed item as in stock, but ~6 weeks after purchase, still no sign of it.
I bought an item which was listed as in stock on May 26th. This item has not been dispatched and upon questioning to find out if the item is actually available, the seller is claiming that they are short staffed and dispatch will take longer. I suspe...
9 days and item still not delivered
So I sold an item and posted it to a UK buyer on June 21st. It went by Royal Mail then Pitney Bowes (?). Nine days and still not any delivery attempt. Is this normal??
Higher postage cost
Hi I have a problem. I sold a book, Ebay suggested postage should be £2.70 and send a code. At post office they said its £4.05, so I had to pay it, and I couldn't use the code ( postage not used). How can I claim my money back?
No compensation options for expensive items
I’m trying to create a listing for a guitar worth £600 but in the delivery section none of the options offer adequate compensation for extra large items. On the old system this was never an issue as I’d just buy the shipping I want. Now we’re forced ...
A dog for sale on ebay!
I've tried every way to speak to a human today. When I did yesterday, they assured me the post would be removed! Its still live today and has been for 2 weeks. They'll removed a handbag they think fake!!!! BUT not a dog! How does it get addressed
item no.395746355460 purchased today 3/ 7 /25
i purchased this item today and was then messaged by the seller to get my money back from ebay as he has given it to charity
Including a photo in messages
Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...
Re : Can you return an item outside window due to safety recall
Can you return an item outside of the return period ? I have bought a steering wheel and airbag last year for a citroen ds3 , there is now a " stop driving immediately notice" if you have this steering wheel and airbag from citroen worldwide as the a...
postage labels
hi.wonder if any one could give me some advice.i clicked on print postage label by mistake.and now i have been charged for it.tried to cancel it but it wont let me.i wont be using the label cause i dont have a printer.as i like to use the post office...
Custom postage option when listing
Hi. Until today (3/7/25) I could always avoid the 'simple delivery' option by choosing the 'custom postage' option.Now (today) the only option available is 'simple delivery'. I don't want to use this because I prefer to use a certain delivery company...
Payment
I sent an item through Royal Mail and the buyer has received it but it’s not letting him pay.
Use of Postage Stamos for small parcel items
I'm trying to list a stamp album and want to send the item as a small parcel using postage stamps - when I try to list the postage automatically defaults to "Simple Delivery" which forces me to use a prepaid label. I want to use stamps - how can i do...
Return label
Hi i want to return this item is no good not same photo can you return for me please.
Resolved! Purchased wrong postage label and had to buy a new one,
Can I get a refund or credit for the unused label?
Payment Dispute
Hi, My buyer opened a dispute by mistake . He says he's withdrawn the dispute and authorised the payment via Paypal, but it still shows open on my orders. I don't want to post the item until the dispute is not shown otherwise the funds will be held. ...
Update card details
I’m going round in circles as I need to update my card details where money is paid in. I’ve not used eBay for 15 year and it’s asking me for the old card number which I don’t have?always says no one available to speak to even in the middle of the day...
Resolved! Need some advice on a fraudalent purchase not sure if eBay will have my back.
Hi all, After some help/advice on a purchase I made.So brought some trainers used for about £20 on the 22 Jun,The item listing said it was being sent evri tracked.Waited until the weekend, and still nothing was delivered and no tracking on eBay,So I ...
Resolved! Hi, a seller has received a parcel broken. This was sent via eBay postage. I have contacted the carr
Hia buyer has received a broken item that has happened during transit. I sent this via eBay postage through Evri. I have contacted Evri with photos of the damage, who have responded by saying it’s up to eBay to sort as it was sent via EBay postage. E...
Switching from adavanced listing back to simple listing.
There is no option to switch back from the advanced listing to the simple listing, I clicked on the advanced one to see what it was like and I don't like it but I cant switch back. Does anyone know how to?
Reporting a fake item and got nowhere
Hi guys, I recently bought a Makita impact driver on eBay. Upon inspection it was fairly clear it was fake. I had messaged the seller over a week ago and again today asking for an explanation but have been ignored. I also reported the item to eBay as...
providing feedback
I've been asked in an eBay email to provide feedback for 3 items I've bought, however they do not appear in my ebay purchases or feedback section. I definitely bought them from Amazon Marketplace but there is no evidence on the site of me doing that!...
eBay STILL Not Paid Out For An Sold Item
Sold an item for £127 to a buyer in Germany. Buyer paid and i duly sent it. GSP doesn't cover Germany apparently. The item is held up in customs there, and now well over a week later I've still not received the money. This is my money, not eBays to s...
Simple Delivery
I too am very unhappy with Simple Delivery. A) it's not simple, and b) it has taken away my ability to choose the best and cheapest postage price. Simple delivery for me is weighing my items at home and going to a post office and knowing exactly what...
Why when I got a request for a Return that I didn’t have to refund the buyer
I agreed to refund an item but then I got a message from eBay to say I didn’t need to pay for the return postage or give a refund as they had sorted it. Why was this?
Missing return item
I sold an item to someone who didn’t bother to check that it was compatible, they have requested a refund and sent the item back to me, but I haven’t received it. The tracking tells me it was delivered on Tuesday but to a delivery hub and now I’ve no...
Simple Postage.
From what I’m reading I’m not the only one opposed to having simple postage forced upon us so why is nobody taking note? If you want to use simple postage then by all means do so but let people who like control of this aspect of selling or who cannot...
Italy supplier
I want to buy a Lowara pump from a supplier from Italy that advertises on eBay uk. They just ship it free postage as advertised but what will I have to pay when it arrives at customs?
Simple Delivery Not So Simple
Great in theory but not in practice as the automatic postage chosen is always the cheapest option and non customisable as well as non refundable. Today I had to purchase alternative postage because 'bring my label' was not an option with home collect...
Used Simple Delivery, item arrived with minor damage Ebay partially refunded, buyers now chasing me.
Im a private seller ocassionaly sell on ebay and I used ebay's simple delivery for an item sold recently for the first time. Dispatched the item on delivery the buyer contacted me claiming the item was damaged, sent a picture showing a very small scr...
Simple Post
When do Ebay charge for simple postage, even when not requested. If charged but not used, when do they refund.Custom postage not offered to me anymore why ??
International Postage
Help please! For some years I have had a standard international postage charge in my listings of £15. This has generally been more than the actual cost and I make a refund of the difference to keep it fair. Postage costs have increased considerably a...
When will I get postage refunded for an unused shipping label and how do i track status of request?
I recently had my first sale and during the shipping process, I got confused. I ended up purchasing 3 shipping labels and of course I only used one. I requested a refund on the two unscanned and unused ones. I have not heard anything back and can not...
Returns
I have a customer that has returned crutches saying they are uneven. I told him to check they were on the same hole. On photos one was on hole 7 and other on 9. He insisted they were not level. He’s returned them at my expense and as I said they’re p...
I used Wrong postage company
Since ebay have changed the way we can post items I made a mistake..Ebay arranged for simple..evri but I posted by post office how do I tell them as its coming up not despatched
Fees for selling a van around £9,000.00
Hi just wondered how much the fees would be for selling a van for about £9,000.00
Nor able to arrange collection
Hi. Please help/ advise. I am away abroad for two months and can’t arrange a book collection for the buyer. How I can refund him ?thank you
Items remain available for sale after sold.
I am selling an item and it appears in sold but also remains available for sale. I have been experimenting with a cross lister.
marketing banner
I am trying to set up a marketing banner for a Discount, but it won't let me click on' Select a discount. ' I have a Discount set up, so why can't I choose it? thank you
Unable to search individual categories
Is anyone else having issues searching individual categories, won't let me search and is asking for a valid category ID
Unable to purchase
Unable to Purchase
VAT on UK digital devices
I recently bought a ICOM amateur radio and on completion of the purchase I was charged VAT. What I find frustrating is that chargeable VAT was not mentioned on the listing for this radio or any others for that matter. i understand VAT and TAX may be ...
sale of watch
Hi I had a breitling watch for sales that someone has just bought. No offers, just committed to buy straight away which has made me nervous its a scammer. This was a few minutes ago. It says i need to send it to the authenticator. I am worried i am g...
refunded parcel not received
ive refunded a buyer in full, but haven't received the parcel back & buyer not replying to messages. how can i report to ebay and claim the money back
business account
I changed my account today from a personal to a business account and now i am being charged transaction fee, and i really dont like it. how can i go back from business acount to a personal one please.
Loss of Custom Delivery.
I 'spoke' at some length nto an Ebay agent yesterday and it seems that we have lost the option of Custom Delivery. Once again our freedom to operate our Ebay accounts to suit ourselves, has been eroded without any consultation by the "Big Brother" ap...
POSTAGE Simple delivery problems
I have just had a conversation with an advisor too as all my settings changed when I bulk re -listed including posting overseas which I do not do due to my items being mostly low value and my own unwanted stuff. I just had to send a top that I would ...
Custom Delivery
Is there a reason why we cannot get custom delivery now, and will we get it back soon
Is is possible to de-select this ridiculous 'easy posting' option?
Is is possible to de-select this ridiculous 'easy posting' option?I want to list a small keyring and the cost (Royal Mail) to send it is £1.55.I am being forced to use e-Bays posting which is going to cost £ 2.72!!There is no way anyone would buy a 9...
Resolved! Language Changes When Using "Ask Question" Option
Hi folks, When clicking on "contact seller" on an item I have bought, I'm typically shown a "customers are asking" window that loads via my browser, and here's the problem...It loads in another language. Chinese in my case as I used to live in China....
Simple delivery causing other changes?
Earlier this week I got moved onto mandatory simple delivery - not too happy with this really given I am selling quite a lot (selling recently inherited items alongside my personal collection to raise funds to start my own business) but the pro's and...
How do I remove a feedback that I have left?
How do I remove a feedback that I have left?
change delivery method on sold item
I hand delivered an item that was supposed to be posted by royal mail but now can't figure out how to mark it as delivered, or for the buyer to mark as recieved.
postage
I am trying to add postage for a long item and cannot find an option to do this
Request for Account Review: Unable to Bid Due to Unpaid Items (Error 3061)
Dear [Customer Support / eBay Support Team],I hope this message finds you well.I am reaching out regarding the error message I received when attempting to place a bid: "Your account has a history of unpaid items, so you can’t place a bid at this time...
Cancelled posting label
I had to cancel yodel post label bought on eBay because I noticed there is no yodel point near me (in my city) anymore. I had to choose another courier and I bought new label to send item. Can I receive money back for cancelled yodel label?
Evri states item is delivered and it was not delivered
I bought an item that was scheduled for delivery by Evri. It was out for delivery on Monday 30 June 2025 with an estimated drop time of 17:00 - 19:00. On Tuesday morning I saw that the item had been delivered at 23:14 on Monday and it was marked as d...
Simple Delivery
Simple Delivery has finished me off as an EBay Seller. I cannot find ways to control what I do any longer, it is becoming harder and harder to sell item for small profit or charity.goodbye ebay
Simple Delivery not so simple at All
When I listed some items on ebay, I did not realise that my all my items are set to Simple Delivery. When it got sold, I have a prepaid postage label which was automatically taken from the sales. The biggest problem is, my item is only 30grams and I ...
VAT for products bought in Germany
Hi, can someone pls clarify, if I buy something from Germany on eBay, when the goods arrive in UK, will I have to pay VAT in uk for the profits bought from eBay seller based in germany?
Cancelled an item minutes after buying,not getting refund
Bought an item,seconds later i noticed 'spares or repairs' later in the description,since i had no intention of buying a faulty item i instantly cancelled it within minutes once i figured out how.8 or 9 days has gone buy and the seller said he never ...
Seller not paid yet - requested total amount but...
Hi Please can anyone advise? My item was sold last night but buyer not paid yet. I tried to send them payment details but get this message when I click on send payment details:"Invoices cannot be sent for items where eBay manages all or part of the p...
wrong postage method
hi all.I haven't used ebay for a very long time, and didn't understand the new postage method. I sent the item tracked royal mail, but the buyer asked for simple delivery. my payment is now pending and account says delayed, I've removed all my other ...
SIMPLE DELIVERY
I sell Football Programmes usually a single item, they weigh under 100gm and up to this week i could offer either 1st class at £1.75 or 2nd class at 87p. As of 1st July i cannot access to small letter only large Letter up to 1kg and it will not let m...
Sent item via a 3rd party courier....
I sold an item yesterday, the seller paid but asked me if I could change the postage and ship it overnight rather than what was set by Ebay. As I was out I headed straight to a UK Post office and paid for overnight shipping. Once done I tried to upda...
RETURN PAST 30 DAYS
I'm looking to return an item that has gone past the 30 day return window, I have contacted the seller who has agreed the return and has asked to return through the ebay process, but cannot find a way within the ebay system to action this, any ideas ...
Simple Delivery
I have always used custom postage for my free delivery items as I am marked to ship within one day it gives me the choice of who I can get to quicker and the cost ( ie royal mail,Evri/yodel) to drop the parcel off ! However with simple delivery it ap...
How to turn off the "automatic relisting" feature on items?
I am a private seller in the UK - I don't know if that makes a difference. I am selling items via auction & buy it now options. I have had a number of items that have not sold, but ebay keeps relisting them. I know I can go in and "end the listing" b...
EVRI lst parcel
Just had notification from ebay EVRI has lost parcel, my customer has been refunded, but what happens to my loss of sale this is another issue with EVRI in the past few weeks.
Postage deducted from balance but I didn't use the service or download
the postage has been deducted even though I paid for the postage myself at the post office
Return
Good afternoon, I recently sold item to a customer and shipped the incorrect item due to error. The buyer raised a return request, but I managed to ship the correct item and he received item and has left positive feedback and closed the return. Howev...
Postage
Does anyone think that the new (newish) eBay postage system is any good, if you do please could you explain the benefits as at the moment I can’t see any!
Searching
Anyone else having issues clicking on categories and getting error messages?
Selling jewellery
Hi I am trying to list some jewellery but it won’t let me pick simple delivery. Can I use the custom method still? Every answer from eBay refs me to simple delivery.
So .......... so called SIMPLE DELIVERY has become obligatory ..
Whats more simple than packing a parcel / writing an address and posting R,M.48 from a local POST OFFICE. A SHAME AFTER MANY YEARS ON E BAY THAT ITS COME TO THIS .. another bright idea !!! Hopefully someone in authority will step in and revert to the...
Seller missed offer - how can I contact the buyee
Hi there . I received an offer email but unfortunately I didn't see it in time and the offer expired. I would have accepted the offer if I had seen it. I can find the user name but there doesn't seem to be any way to contact the buyer so say I would ...
Seller being paid after collection.
A seller needs help being paid. I collected the item. Due to the seller having issues posting it. They now need to be paid
refund not credited to new card
I have been issued with a refund to my original credit card which had been cancelled, although I updated my new card details no refund has been credited to my account,I have spent ages with the online assistant with no joy
Resolved! I am unable to get the postage rates and parcel size for royal mail being my preferred way to post,
As the above problem, I am unable to get into postage preferences, even struggling to put the photos in the selling site now, this all happened in May when the system changed. I use an Android tablet, have tried with the phone, had no luck whatsoever
Posting multiple items to same person
If customers brought 2 items that I offer free postage for, how do I declare them as both dispatched if sent as 1 parcel?
Buyer code
I won an auction with a cash on collection, I collected the item but Ebay asking me to pay, I contacted the seller to ask him to mark it as paid and he asked me for the code. I can't find a code? I've been through the checkout but short of paying aga...
Resolved! Has eBay switched their shipping options?
Why can't I select custom postage anymore or change the amount the buyer will pay? Its fix to large letter and I only have default options. What I'm posting is only a letter and for years I've been posting with Royal Mail 2nd Class Signed For - seems...
SIMPLE DELIVERY
This simple delivery option just isn't right. Ebay have been changing a lot of things this year simply because they were not making money. Of course they have to make money - they're a business but don't play Big Brother telling sellers what to do an...
Items not shown as sent
As ebay have changed their process, do items not sent via ebay ever show as sent (vs being able to change their status via drop down as was the previous facility)?
Postage.
Well it looks like they have finally done it, I have lost the option to choose how I post my items with custom postage which is no longer available. I brought this up a few months back when it reared its ugly head and I said we are slowly losing our ...
Buyer requesting return selected not as described, but they have purchased in error
Buyer requesting return selected not as described, but they have purchased in error.they didn’t check the part numbers which were clearly listed in the photos as part of the description.they didn’t check the part numbers which were clearly listed in ...
Payouts going on wrong account I cannot change
The account my payouts going into is wrong account
Posting an item. Where do i get a qr code from? It wants me to print a label. I cant see the buyer'
Where can I find a buyers address
St220 front grille
Hi I have paid for postage out of my own pocket as it was large and the postage bar code was for a medium package,so can you reimburse my postage please
Global shipping item not received
Can anyone help? I sold an item which was going to Italy and it went eBay global shipping.the buyer has messaged me that the item is stuck in Italian postal system as has an incorrect address on it. I only had Felixstowe hub address. how do I sort th...
Issue with listing an adult item..
Hello all, I do hope that all is well. I am a collector and vintage Nude Playing Cards. Tines are tough currently and unfortunately I have to sell some of my collection. I had a quick look on here and noticed that a bunch of other private sellers are...
Seling a car
Hi, I put my car for sell on ebay and realised that I have done this incorrectly. I listed it as a private seller for 10 days but should have listed it as ebay motors which I believe is for 30 days. Is there a possibility to change this.
Resolved! Listing altered after sale – no way to cancel or appeal
Hi,I purchased a PC where the seller changed the listing after I submitted an offer. The item details and photos no longer match what I originally agreed to buy. The seller has refused to clarify the specifications, and I strongly believe this may be...
We've encountered an issue on our end Thanks for your patience ?
Every time i'm trying to finish an advert an post it I keep getting this message pop up, "We've encountered an issue on our end Thanks for your patience." its been doing it for one week now, and I've run out of patience!! somethings wrong. Any ideas?
Private Sellers and Simple Delivery
As a private seller I can't believe or fathom how this works for parcels outside 'normal' dimensions for the only 2 options I have - RM and Evri. Poor show IMO, a change I'm not happy with this as I can foresee issues that are likely to be detrimenta...
Resolved! wrong size ordered
lm hoping someone can help here . l made a purchase of 3 x 110cm by 160cm day & night blinds done everything right on the listing there was a drop down where you could choose the width size /drop size & colour did everything right checked before payi...
New ebay business account
just now i opened new ebay account and ebay did restricted my account please help me how to get back ebay account please help thankyou
need help please
Hi,I really want help as eBay isn't helping at all.I sold a watch to a guy from Spain few months ago.he left the watch with the customs for three weeks or more after that he claimed that he didn't receive the watch as he didn't want to pay the custom...
Sold item and had to amend tracking information
Hi all I sold an item but the prepaid postage value was not enough when I tried to post. I then paid extra for postage from my own money and shipped the item - I have proof from the carrier. The buyer has received the item but the updated tracking in...
OFFENSIVE LANGUAGE IN FB?
EX EX EX GREAT ALL ROUND SELLER ITEM WAS MAGNIFICENTLY PACKED IT WAS SENT FAST AND LOU EVEN SENT IT BY A NON EVRI COURIER (MY REQUEST) WHO CAN NEVER FIND ME. A GREAT REPLACEMENT FOR MY 1514 HP. THERE ARE LOTS OF PEOPLE SELLING THESE UNDER £20 SO WHAT...
Suspected scam message
Hi I am selling a car on eBay and I am worried messages I am recieving are some kind of scam they keep trying to get my pay pal email saying that want to buy the car even though they have not placed a bid new to selling on eBay so any advice I would ...
Sale fees
Hi,Why I paying so much taxes and fees on my account just sold a item and is come bill £130+ something wrong here you don’t think? thanks
Resolved! GSP and SIMPLE DELIVERY
I sold a vinyl item today going to the US ,looked at the list of postal options and there was nothing about LITCHFIELD at all only options for me to post direct to the US .I cancelled the order and this evening wasted an hour or with Ebay help,round ...
Can't change my item to "Dispatched"
Hi. So I sold my item, printed the label, took it to the post office and sent it. However I can't seem to find the option to set the item to "Dispatched". It's been almost a week now (I was hoping it would sort itself out) and still I can't figure ou...
Disgraceful ebay customer service person on the phone
Just had foreign ebay customer services laugh and take the *bleep* out of me, that I had just asked if I could have my payment for something just purchased from a lovely gentlemen but he wanted to wait 3 weeks till pick up. Ebay now do not allow you ...
Simple delivery
I've not sold on ebay for 6 months and I'm trying to list a painting.The size is slightly larger than the medium parcel dimensions in 'Simple Delivery'SD wasn't there the last time I sold and I could pick and choose from several delivery companies in...
Qr nightmare
How do I get the QR code again. I haven’t posted the package even though it says I have and has provided a tracking no. can someone please help
Reserve price
I put an item up for auction but forgot to put a reserve price on it. I have had one bid and can no longer access reserve price on item. I have not found any of the articles helpful. I
Bought Beds that are not as shown in listing help
I bought 4 divan beds recently and left them for a couple of weeks before unpacking the divans which look just like the photos and description - sadly I have just opened up a mattress to discover it is far from the one in the photo and listing . It i...
Royal Mail Tracked 48 Delivery
Can anyone tell me how to select Tracked 48 delivery when I am listing an item for sale on eBay? All I can see when selecting Royal Mail as the carrier is the Simple Delivery options.
My order created a label that i dont need as i already posted via Royal mail, now wrong tracking is
Hi went to get buyers address details, but somehow managed to add a label that I don't need. My buyer wanted the item quickly so I posted special delivery with Royal Mail. But label created tracking, but different number, I have added the second trac...
Using Postage Stamps
I want to continue to sell items via eBay, but I want to continue to use postage stamps to send sold items (I have lots of unused and legal postage stamps to use up!). Can anyone explain how best to proceed please? Thank you!
Simple Delivery Label management.
Cn the bright spark at Ebay tell me how I can remove the MARKETPLACE SELLER in bold letters printed on every label. I really want my items to get to the buyers, and this is just crazy to tell the world what it is. Secondly how do I use all four label...
How long can a sale be held unpaid?
I have made a sale by auction and I have been in contact with the buyer and agreed that they can pay 2 weeks after the auction ended. Will the sale be cancelled automatically for non payment at a set point or do I have to initiate it? If it is cancel...
Unable to print prepaid label or get QR code
Unable to print prepaid label or get QR code to post sold item. When I click through the button is greyed out and it says no postage service available. The buyers name and given name at the delivery address is different. Not sure if this is the cause...
Only half my money credited by Ebay
Hi - advice. /guidance needed: Ive sold a bike for £60. Collection only, all went well, code scanned etc. Fees were charged - approx £6So Iw as due 54. But eBay has only paid me £30. A month on and my account credit is zero. How do I get paid all Im ...
I've got an offer accepted but when I checkout, the item is gone.
As per the title
VAT Registration Delay – Will This Affect My Selling Account?
Hi eBay Community,We received a notification from eBay requiring us to register for VAT, and we submitted our VAT registration application to HMRC the very next day. We were issued an application reference number, and it's now been almost a month — b...
Closed a return request by mistake
Closed a return request by mistake due to adding the wrong tracking number, closed the request to open a new one and to add correct tracking number, eBay will not allow me to open a new return request
Resolved! Active Scam
How can you alert an active scam on eBay
Simple delivery.
I have just tried to relist some items. The only option offered to me now for postage is simple delivery. It is not simple. Both myself and my customers are being ripped off.. I give free postage which is either 87p or £1.55. Simple delivery is charg...
Non delivery of a royal mail pre paid label
An item I sent with a prepaid eBay not delivered they just told me to make a private claim a total rip off they don't care as a seller unlike before we can't choose delivery options beware e bay on a rip off
Item marked as delivered with no proof of delivery and item has not arrived.
Seller is not willing to help at all just taken the money and ran. EBay aren’t being helpful either
Sneaker listings created on the mobile app must be edited individually ???
What is this message about that keeps coming up when I try to bulk edit any items."2 listings not processed. Sneaker listings created on the mobile app must be edited individually."
Item Lost by Evri
I purchased an item and it has been lost by Evri. The tracking went dead and then said it was arriving a week ago and then just went dead. It's a one off item so cannot be replaced. I have opened a case requesting a refund but Ebay have put the case ...
Resolved! Electric Folding Bikes
Have 2 Folding Electric Bikes I want to sell but every time I list them it states I am not allowed to do so because I am not a business seller. Just doesn't make sense! Why?
Transit damaged
I sold some angel cards x8 packs as used items the buyer paid for delivery and they then wrote to say that the items arrived badly damaged in transit and that one of the books inside the box was used and torn and broken and a pack was missing I expla...
Postage
Is everyone else having issues with the buyers selecting the correct postage size?? After you have set the right one for that select package.
seller wont refund without video of faulty soundbar
the seller packaged a soundbar just in bubble wrap and no box sent it from another country and does not work possible due to poor packaging?and now is threatening no refund without video proof.the description said it was working but also failed to me...
Resolved! HMRC
Sold a Danish dining set recently that put my account over £1740 worth of sales. The turbine still hasn’t been collected by buyers courier. Now they’ve cancelled the £1100 purchase , how does this work with the HMRC as my sales are now well below the...
no returns policy on a vehicle sale
Trying to list a vehicle but Ebay keeps saying I cannot use a No Returns policy Help!
Need help with MIP
This is what we have done so far,I am reaching out regarding an ongoing issue with bulk uploading my products from a 3rd party to eBay using the Merchant Integration Platform (MIP). Despite following all available guidelines and uploading all require...
Changed Postage
If listing an item for instance a football programme that is not going to sell for much i.e under £5 why now does the buyer have to pay £2.70 that is going to put of potential buyers
Simple Delivery
So it is no longer possible to opt out of Simple Delivery, sellers are forced to use either Royal Mail or Evri.Both of these options are more expensive and not convenient for me to drop off parcels.So Ebay is cashing in again on honest small sellers ...
With Simple Delivery Now Imposed, How Do I Know If My New Listings Are Visible Outside The UK?
Hello. I am a private seller and send a reasonable amount of items overseas. When listing new items I always made sure they were available to view outside the UK. Now that simple delivery is imposed, how can I be certain that this overseas exposure w...
Ebay Simple Delivery is far from simple, its just stupid
When I sell on ebay my routine was to pay for the postage on Royal Mails website and book collection where they'll bring me a label Now with all the brains of a gold fish ebay have made more unnecessary changes and now I cant post easily anymore. NOW...
“Simple” delivery is a farce.
You are charging for P&P. Packing materials are not free. It is also a 16 mile round trip to my nearest collect+.i sell a lot of paintings and prints so need to use specific methods and companies. this is ridiculous
Refunds from the Post Office in stamps
I have had to provide a full refund to a buyer for an item that the Post office failed to deliver. On claiming, I am told the Post office will refund me with postage stamps. They are no use to me as I don't use postage stamps! Apparently, they only g...
Can't leave Feedback on new style feedback page
I can't leave Feedback on the new style Feedback page. All I get is a message saying "we ran into a problem. Please try later". Anyone else had this happen & how do you get round it?
Simple delivery label not sufficient
I had an interesting one today with eBay’s ripoff Simple Delivery prepaid labels. Took the package to the post office, showed them the qr code, which they rejected due to the cost being insufficient to cover the postage. Had to pay the total amount m...
login problems!
If you all have a problem logging in, ask eBay for help, write that you want to log in via email and the problems will be solved!
Saved Searches on Android App not clearing
Looking at saved searches on the ebay app on android, set to only show new listings, in press mark as read but shows listings I've already seen every time it refreshes, even after clicking "mark all as read". I've tried restarting my phone, updating ...
Cannot Update my own Delivery Options - This is Ebay's downfall now for sure
I sell old Stamps on ebay (well, I did till now), and I recently got a message from a buyer asking to help out on shipping.....didn't really know what he was talking about.....but I checked all my listings and every single one has changed to Simple D...
Resolved! Confused about mixed messages
Could I ask please ?....In a recent response to "Buyer not Paying" 29/06/25, there were a couple of responses given different information. ..One saying Cash on Collection was the only way to pay.. and another saying Must pay through Ebay before viewi...
Item arrived but won't register delivered
We purchased an item which has been delivered and received by ourselves, we have posted feedback. However, the item won't mark as received on eBay so the seller cannot get their money. The automated help wasn't helpful. Any ideas?
Account restriction and suspend
Hi guyshope all are goodactually my ebay account is 3 years old recently from last month i convert it to buyer and used it1 month it works fine but one day I received a mail that your account is temporarily suspended contact help and support then i c...
they have changed deliver to simple delivery how do i add cost of packing
this does not workSetting your Delivery options from the Selling page:Go to the Selling page and select List an item.Start your listing.Scroll down to the Delivery section. We'll recommend a service and calculate your postage based on how other selle...
Resolved! Relisting a cancelled order
I have just noticed an order I cancelled has not been relisted automatically by Ebay, even though I ticked for it to be relisted.I am trying to find the original selling details in order to relist it myself but can't find it ?Can someone help me plea...
Drop Shipping
I recently listed few items on ebay copying the contents from different wholesalers' websites. Before starting this, I searched on the web and found that ebay allows drop shipping. But later ebay restricted my selling privileges permanently. Why?
How do I change my email address
Business seller but cannot remove simple delivery
Ive just had to join as a business seller but simple delivery is the only option , custom postage isn't there for an option , how do I get this reinstated as this is my preferred postage way my choice, ive checked in my account setting as its Staes b...
Do UK Private Seller Listings, posting to USA & Canada, appear on USA & Canada ebay?
I am a UK private seller posting to UK, USA, Canada and Australia. I used to get a lot of orders from USA but no longer get any. As far as I remember, my listings used to appear automatically on USA & Canada as long as my delivery details included po...
Item from China thrown over back garden fence by UK courier.
Just had an item arrive from China. Tracking stated "secure delivery by back door".This actually meant that the UK courier threw the package over the rear fence to land in my back garden. Bl**dy good job it wasnt fragile.But how can we complain about...
Sold amount and balance discrepancy
Sold an item for £18 ( postage etc covered separately)... balance is only £15.06. Can anyone explain the discrepancy? Thanks Sean
experience simople post
sending letter to Eve Williams director of customer experience at 1 More London Place, SE1. Wonder what she will say about the fabricated data and data omitted from the post label Ebay create for us to use! I prefer the advanced system so the address...
Sales down
Why have my items not sold or gathered more interest, is it that everyone is going elsewhere I’ve dropped prices and now taken things off sale till later. I had a following including USA have they disappeared because of costs?
Resolved! payout
I have just realized my pay out has gone to a bank account that has been closed, will my money be put back into my ebay account ?
Help
this is the first time I had a message come up after selling a item could some one tell me why the message for buyer
Ebay refusing payouts to customers
I have tried to link a bank account well 2 now actually and eBay has refused my bank statement PDF as it is too small 30kb and it states it is under the 100kb file size. Ebay has blocked me for 24hrs from call me feature and via the official phone nu...
global shipping a watch to Mexico, but i have not put weights and dims on item page.
Therefore how does ebay calculate cost for shipping to buyer and how do i know it will be ok, if i did not put weight and dims on item page. I have an offer from Mexico but will not accept it until i am confident it will ship ok with correct cost. Th...
Postage Help
I can't use Simple Delivery. There are no drop offs nearby and I am disabled. I always need a collection. Also the system is not allowing me to add a large size item, over 46cm.Can I just list and send anyway via Royal Mail tracked?
I sent ans item, not received. Where’s my item?
I sent an item , I have proof of postage. Tracking said 2 different things from recipient of postage and the buyers tracking info. I processed the refund. But I am now without money for a dress I have no idea where it is
Account restrictions and how long!?
Hi guys, anyone have any information that may help?I’ve sold a few items, and about to get a payout, then I was contacted by eBay to update my information and restriction would be placed, including not accessing my money I’ve uploaded my passport sev...
Custom Delivery Removed.
Ebay are just becoming Vinted by another name and clearly don't care about small private sellers. They have already made it nigh on impossible to sell items at the lower end of pricing, as buyers won't pay a premium for them. (Eg £5.00 +4%+75p=£5.95,...
Incorrect bid amount
Hi anybody, Not used this part of the Ebay site before, so thank you in advance for any support on my issue. I bid on an item tonight, with the final total including postage at £60. I was stunned that having outbid someone with this amount I then los...
Error message
Trying to place a bid on an item but this message keeps appearing.There was a problem with an EBay internal system or process. Contact eBay developer support for assistance. (2003)
simple delivery
Can anyone help , simple delivery as an option has gone from my android ebay app and iPad app , im just going round in circles , for reason I took someone advice and went to business options in prefs on postage and now cannot return and stuck in a lo...
I cannot use simple delivery at all, how do I turn it off or get around it
eBay is automatically applying random simple delivery options to all my listings as soon as I press revise, the problem is the specifications are wrong and neither Evri or Royal Mail can accommodate my parcels. I need custom delivery options, otherwi...
Fossil
Hi, I posted a listing of Fossil Hippopotamus tusks and teeth. These species are extinct and existed during the Pleistocene till a 1000 yrs ago yet ebay took it down. The teeth are literally fossil. And ebay took it down and sent email saying they co...
Pending payment
Hi I have made transfer and shows pending payment could you assist on this please
Resolved! Address in Japanese
I have buyer in Japan who is new to eBay, who has supplied their address in Japanese. I have asked them for it in English but had no reply yet, don't know what to do?
Resolved! Return a large item. Length is over 2 meters.
I need to return a large item (it's a car bumper). In the description of the item was said that the return is free. They have sent me a Royal Mail label. Royal Mail doesn't accept large items. I contacted the seller, he sent me a Fed Ex label but sai...
Harsh realities of ebays changes
Ebay really have no clue ! the recent changes are geting worse ! So `free to sell on ebay` is nothing more than a joke , the `buyer protection fee` does what exactly ? other than push the price up , sellers get offers made less the fee so are invaria...
Refund wont go through
I put my card details in, click send refund, do the security code with my bank before payment, click ok, then it comes up saying, there was a network error even though I have tried on data and wifi
SIMPLE DELIVERY
I want to opt out of simple delivery but the custom postage does not show up on my listing as an option, please advise
Resolved! Buyer not happy!
I’ve recently sold an old IPad DJ console that works and has power etc. I’ve not used it for years, and I think that if you want to use it with an IPad now you need an adaptor. It sold in late June and I shipped it the same day. Nothing heard from th...
Postage
I have only been paid for the bids I have received on the items I’ve sold but I haven’t been given the postage fees
Buyer not received my item although it’s marked as dispatched. Can’t upload evidence
Hi I’m currently in dispute with buyer item is marked as dispatched. And marked as authenticity gaurentee with a tick, struggling to upload screenshots of proof of postage to eBay. Please help. I may well loose my item sent. And the payment I receive...
Searching sold item Order number/ID on ebay - have they changed it?
Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks
opting out of simple delivery?
seems "advanced delivery" and "advanced postage" have gone. i don`t want to use the simple delivery option. how do i get rid of it? if this keeps up, ill be shutting down and heading to facebook.
making offer
How can I make an offer without ebay jumping in and wanting my credit card details, "just in case the seller accepts" ? (This does not happen on other sites such as ebay.de). Surely the offer is between the seller amd me and then surely I should have...
Why has the app now not allowing me to make revisions?
I have tried this before , got nowhere , so I am hoping with more detail somebody might be able to help ? For many moons now I have been selling vinyl LPs on eBay. In the past I have often drafted listings in the app and then saved them , then I woul...
Resolved! Seller refused full refund and closed return
I ordered and paid for a bumper. The item arrived but was unfit for purpose and I contacted the seller to point out the defects and sent pictures. After a long discussion he refused to accept the goods were faulty saying that the item could easily be...
EBay taking forever to verify my ID
Hi all had a message Wednesday 25th of June asking to upload a form of ID to verify my account uploaded successfully,now on my account it’s just saying account verification in progress how long do this normally last as I can’t list items or withdraw ...
Evri possible double tracking number
I may have made the mistake (Although, I dont think i did) of putting the same shipping label on 2 parcels. Of course the parcels were for different people. My question is would Evri know the same tracking number has been used on 2 different parcel o...
problem responding to an offer
I have been sent an offer for an item but when I respond it takes me to the listing as if I am the customer.When I look at my account the offer doesn't show up any where. Impossible to get any help from ebay going round in circles!!
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