Refund request

[black9146]

I purchased an item in October 2024. It has now stopped working after four months. Seller won't respond to my emails. I have tried to open a refund request but it says its outwith seller return time. Used the automated returns option but just going round in a loop. All I want to do is return for a refund or a replacement. Can anyone help ? Thanks.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider though depends how easily they'll refund after an item has been used for 3 months,  worth a try.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@black9146