eBay Help
Member To Member Support
The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Available quantity

Is there any way of finding out what is changing my available quantity on my listings. I use Zoho inventory and it's showing the correct stock but eBay isn't on certain items. I've pushed the stock levels and it is correct on eBay for a while but the...

Buyer opened false ‘Not Working’ case to avoid return postage, advice needed

eBay is an absolute joke when it comes to protecting sellers. I had a buyer open a completely false “item not working” case just to dodge return postage fees. Then they went further, they called me a scammer and even tried blackmailing me. On top of ...

Error in my Ebay account

There is an error in the figures on my Ebay account that worries me. If I was the victim of a scam that exploited this error, it could financially ruin me. As I know about the error, if I do not try to get it corrected, then from a legal perspective,...

User avatar by • Engager
  • 35 Views
  • 1 replies
  • 0 kudos

Uploaded images appear fully black

I'm unable to add photos to my listing from my computer.Any photos I add appear as fully blank or black. I have tried changing the image format, checked the Ebay system status board and clearing my cache.I am using Firefox.

badly described goods

Hi,seller will not send me a return postage label for incorrect goods which was far short of stated length of cable advertised and time is running out for the return by date...

User avatar by • Contributor
  • 51 Views
  • 2 replies
  • 0 kudos

Problem sending buyer an invoice

I sell First Day Covers, on an occasional basis, not sold any for a few weeks, this week four have sold to the same buyer, he has requested a combined invoice. When I try to send it I get a message pop up that says I cannot send an invoice on items t...

User avatar by • Member
  • 15 Views
  • 1 replies
  • 0 kudos

Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

I need the correct staple gun

Hi everyone can someone please help i need to buy a staple gun that the staples close when stapled into cardboard i cannot find any on eBay they all seem to be u shaped staples that stay open and are only really good for stapling into wood can someon...

Kardiamobile heart monitor.

This will not give correct reading if you have existing heart problems or Parkinson's. They say 30 day money back guarantee but won't honour this. In sales advertising they don't mention having any existing health issues.

Can’t contact seller

I’m trying to contact a seller to arrange collection but the messages won’t send? Get a message saying something went wrong please try again later. I have been trying since Sunday! Any ideas please?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Delivery address not accepted

Hello eBay users. I wanted to buy an item .In the listing the seller accept shipping internationally. So when I click buy now or check out.i get an error from eBay that the seller dosent ship to my address. I ask the seller ,that said she does ship. ...

packaging & transport costs

Before Ebay recently changed, I was able to add onto the postage, a small extra to cover packaging & transport costs... sometimes I would have to travel 6-10 miles round trips to post. Now this is all at my cost? Thats really unfair but is there a wa...

User avatar by • Contributor
  • 210 Views
  • 3 replies
  • 0 kudos

Listing variable items

Please help - it’s driving me mad! I’m a private selling, not a business. I have vintage coins to sell in different years, I wanted to create one listing with a drop down for buyers to select the correct years I can’t see how to do this!? I can’t fin...

Being charged for a postage service not used

I recently bought an item and paid £5.50 for postage and it was signed for. But the seller has then choose to go to get another postage and not get signature for £4.05… the item thrown in a large envelop so packaging was minimal… where do we stand as...

I’m a private seller

I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact

Postage

Help! I have just listed an item for £10 + p&p to be paid by the buyer. On my payout section it seems I have been charged for the postage? Confused! Sorry I haven’t used eBay for years!

Seller being rude and bully.

Ordered an item to find it didn't come with all parts I required. Contacted seller and they stated that this was the case. I then asked twice if they could help with the extra parts needed and they ignored me. When I stated I would contact eBay and a...

Returned item after refund

I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...

Recommend improvement to eBay : Postage

Hello, Has anyone found a way to recommend improvements to eBay? I sell quite a bit of items that are similar to each other, and every time I get the postage QR codes, I find, to remember which item it applies to I have to go back out of listing, the...

Resolved! evri labels not accepted

It seems I am now unable to sell any more in ebay. Ebay insists I use Evri labels, but my post office cannot accept these as Evri labelled packages are only accepted in large town post offices. I have a spinal fracture and am unable to get into a tow...

User avatar by • Contributor
  • 147 Views
  • 6 replies
  • 0 kudos

Worried about new tax guidelines

In january 25 i got an email of ebay telling me to submit my NI number as i’ve sold over 30 items in the callander year. I have now got total earnings of £1600 and over 80 sales. I sell golfballs my dad, and his friends don’t use anymore. I haven’t p...

Can't Promote Listings – No Option Available

I need help with promoting my listings on eBay. When I click on "Promote Listings," it only shows me a message about eligibility. It has been 2-3 months, and I still don’t see the option to promote my items. I’m paying for a monthly subscription (#25...

User avatar by • Member
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! Listing Limit

Dear eBay Team,I have reached all of my selling limits on eBayI have my own stock of 50000 items I have my Physical Shop and I am willing to list all of my stock and want to sell through ebay eBay is the Best Community for sellers and Buyers

Apple iPad Pro M4 fraud

I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...

User avatar by • Contributor
  • 442 Views
  • 6 replies
  • 0 kudos

Fake item

Have been sold a counterfeit copy of a makita tool, it's been confirmed by makita as a copy but yet ebay are of no help and can't seem to find an issue. It seems ebay are openly letting people sell fake rubbish on there site, this surely cant be righ...

sending invoices abroad

I am trying to send an invoice to a buyer in Germany but this message popped up 'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.' What does this mean please

Postage to Germany

Hi, I’ve just had a message from someone in Germany asking about postage, I am part of the Global shipping so how can I let them know the cost of an item to Germany

Froud

I just found on my bank statement transaction from eBay but is not made by me or even I can't See on my eBay account. Please tell me what to do. And the automatic help is not giving me any advice or contact.

Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

User avatar by • Member
  • 86 Views
  • 2 replies
  • 0 kudos

eBay has changed it's selling format

I was really happy with how simple it is to sell on eBay. But now today I've found it impossible! After hours of switching back n forth from app to desktop trying to find a reason why it's only allowing collection only on my new listings, im now havi...

not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

prepaid delivery labels

hi can anyone help please, ive sold 2 items on ebay and when i try to generate the prepaid postage label i get the message, post from postcode is not valid. ive checked my postcode and it is correct, this has happened before and i ended up paying for...

Seller no longer has my address to send item

Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...

User avatar by • Member
  • 72 Views
  • 1 replies
  • 0 kudos

How to contact a seller for a refund

An item arrived damaged - glass bottle of vitamin drops completely smashed. I purchased as a guest but I do have an account. All the return/refund steps keep taking me to a ‘register with eBay’ page asking to set up an username/password with nowhere ...

Postage costs

Why aren’t I being offered domestic postage for a tiny item that is going to cost less than the £2.70 they want to charge me for simple delivery? It’s an action man belt!!

Shipping from oversea

HiI registered my EBay from Dubai and now I moved to UK but whenever I try to sale any item it fails and tells me that “It appears you’re listing a forward-deployed item in a country different from your registered address”

Return for a refund

I recently brought an electric bike for my son and the chassis of the bike has snapped completely off. It caused my son to nearly break his nose. I have requested a refund with the return of the bike and they have completely blanked me and not answer...

User avatar by • Contributor
  • 127 Views
  • 4 replies
  • 0 kudos

postage not needed

The buyer paid the postage but the item was then collected and the postage was not needed.How can he claim the postage back ?

User avatar by • Contributor
  • 86 Views
  • 2 replies
  • 0 kudos

withdrawing funds.

It may be me, but I can't seem to withdraw funds for an item I have sold - I am not a frequent EBAY user, so I need to follow the guidance on many processes. I have available funds, but the "withdraw" option is not there (never mind being greyed out)...

Item never arraived

I bought to motorbike parts in May from Japan from someone I have bought from lots of times. I just noticed the items never arrived as Ive been away. The seller is not answering and ebay doesnt let me chase things over 3 months. the automated assista...

Resolved! Sold a camera and buyer immediately asked to change delivery address (should I be worried?)

Just sold a camera for £500. The buyer has only 1 feedback rating. He immediately messaged me saying he used the wrong postal address and asked to change it to another one in the same city. We're both in the UK. Am I being overly cautious or could th...

Scam

My parents have just been scammed out of 10k due to a fraudulent seller who is STILL advertising the same item on eBay

User avatar by • Contributor
  • 228 Views
  • 4 replies
  • 0 kudos

blue circle when loading

When browsing on ebay I get a continuous blue dotted circle which takes ages to loadHow can I stop this as this does not happen on my mobile, only on my computer. Browsing is a nightmare as each time I try to use my mouse to move to another section, ...

Accepting an offer

I accepted an offer for an item I have for sale and then nothing happened. No 'congratulations you've made the sale', no messages to say that the offer had been retracted by the buyer. My item is still listed for sale and the offer is still showing i...

Voucher not used but now inaccessible

Ebay awarded me a £15 voucher for a £50+ purchase. I put in three Best Offers for an item over £100, and quoted the voucher ref in the payment information. All my offers were declined and so I went back to buy the item at its full price, and there is...

ebay simple delivery

I received a card from royal mail asking for a £5 surcharge, when I received the item it had an evri label on it but ebay simple delivery had sent it via royal mail, how can I get my £5 refunded

Item received but incomplete

I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...

User avatar by • Member
  • 97 Views
  • 1 replies
  • 0 kudos

Approved a Refund but no refund?

I recently sent back to items separately bought to the same seller, everything was fine and both refunds got approved, on the same day and basically a few minutes apart however i only received on refund for one of the items and nothing from the other...

User avatar by • Member
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! Returns

I have returned an item that was faulty, Ive got a tracking number as I sent it via Royal Mail 24hr, signed for. My question is, how do I alter the eBay page saying that I still need to post it?

User avatar by • Contributor
  • 66 Views
  • 2 replies
  • 0 kudos

Simple delivery - unable to deselect royalmail

I have a large item which I’m selling and chose to only use Evri postage; they are the only company to accept large parcels via the new “simple delivery” service. I’ve had to cancel an order twice as the eBay system is producing a Royal Mail label de...

IMG_3920.png

RETURN OF FAULTY PART

Hi. i am looking for information on how i contact ebay for help. I purchased a part for a car back in May 2025, the part has gone faulty and i have been in contact with the seller by email a few times about returning the fault part, The seller did re...

0% rating

I have put various items on eBay recently.I have not had any offers which I think is due to 0% rating despite having excellent feedback. How do I get a rating corrected?

Ebay balance fees

Hi, I had £473 in my balance and over the weekend over £2 was taken from it with no prior warning or transaction showing on my account. Is Ebay charging us for holding money in OUR own ebay account?Has anyone else noticed this with their balance?

Report on purchase

I was delighted with my purchase which was a coin listed as 2star rarity. In fact it was wrongly listed and was one of 3star rarity. I have twice been asked to report on my purchase but don't know how to answer the questions as posed.

Simple Delivery

After using Ebay for 25 years they have decided to change all of my listings, without consulting me first, by changing my postage from what it has always been to Simple Delivery. I have spent all my weekend changing each of my listings back to normal...

Selling

Im selling something but its pick up only but we have arranged for royal mail to pick it up how do I complete the order if I haven't got a code

Contact an agent

I've been searching the help and contact, it keeps promising "talk to an agent", but it never materialises. You just get sent round and round in circles.

User avatar by • Member
  • 91 Views
  • 1 replies
  • 0 kudos

£50 coupon

Hello I had a promotion for a £50 coupon off a £125 item if I sold something for £10+ I clicked back to see the t&c and it has gone. Does this mean it’s live on my account or I’ve lost it? How’d I access it again? I only plan on selling if I get this...

User avatar by • Contributor
  • 143 Views
  • 3 replies
  • 0 kudos

Postage costs

I am selling a number of 7’’ vinyl singles. These cost £1.55 postage, second class, large letter. However, eBay are charging me £2.72 which makes my transaction not worthwhile if I am paying the postage. How can I avoid paying £2.72 each time please?...

Buy It Now

I listed several items using Buy It Now with Best Offer. However, I left the Minimum Offer field blank deliberately. When looking later at my listings the Minimum Offer field had been populated and I have to keep revising each item to take this out a...

Help on fake item

Good morning, please i purchased a laptop computer few days ago. The seller descriptions says its 16gb ram and 512gb rom. When i received the laptop, i realised the laptop is 8gb ram, the mouse not working, bluetooth not working and the wifi is also ...

Evri and automated chat bots

Yet another case of having to use Evri. The item hasnt arrived as the driver doesnt seem to want to deliver after its flagged ''out for delivery'. Cannot get past the chat bots that dont think theer is a problem. If you dont use the Ebay system you d...

Paying for an item

Just purchased an item from England and I live in Northern Ireland. Seller willing to post but can’t find an option to do it his end and I can’t complete the purchase my end as it would let me pay any one else come across this?

Restriction

I cannot add a bank to my eBay account because it’s saying its restricted but its not being clear how to get unrestricted and when i try to update info it sends me to the same place over and over again can anyone help me please

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Illegal VAT collection

On my latest sale EBay has collected VAT , no only is this a personal sale and not subject to VAT but it is sheet music which is VAT exempt! I tried to find a mechanism to complain but I just seem to end up in a loop of irrelevant info.

Resolved! Selling my MuckTruck

A potential buyer has made an offer I want to accept but I'm wondering if he thinks I will post it. He doesn't have recent feedback, it's over 12 months old and I replied to his first offer telling him it was collection only but he hasn't replied to ...

Change my username

I have an ebay account and I want to change my username but I noticed that someone in the United States is using the name I want to change to, I don't know if the account is still active or not because nothing seems to be changing (I have been watchi...

Delaying posting an item

A buyer has requested I delay the posting of an item. Ebay has read his request, but the postage label runs out before he wants it sent. Will I be able to get another label nearer the date?

User avatar by • Contributor
  • 260 Views
  • 7 replies
  • 0 kudos

Need Photos of Old Listings

Hi All I sold some vinyl records many years ago on eBay.I managed to find the listings but because they’re very old there are no images and you can’t open full listing. Reason trying to see these listings is really regret selling them and want to try...

Resolved! Fake Pokémon Brought - No refund issued

Hey I brought Pokémon TCG Scarlet & Violet Destined Rivals Booster Bundle – Sealed 6 Packs from dnyl-edition and it turned out to be fake packs, I contacted the seller and refused to a full refund and contacted ebay and say it didn’t find the content...

cancel order

The seller has asked me to cancel ( see below ), the order because it will be quicker, but it looks like I cancelled the order, which could look ( on ebay ) I am a bad customer, when there should I think a box saying the seller wishes to cancel?! Hel...

Seller's returns label was under weight so i bought the correct returns label but seller hasn't refu

Hi,can someone please advise me.I bought a laptop, unfortunately it was defective so I told the seller I would have to return it. Seller agreed to the return and refund, however, the post office said the sellers label was under weight and it would co...

Payment hold

Hi can anybody help how I’m supposed to get around this payment hold. EBay have done this and said I need to upload tracking for my items before I get paid. My items are very large and none of the couriers on the eBay site accept the size and weight ...

Unbrande

Hi there, just wanted to know when an item is listed in the description ander the Brand it says (unbranded) is this means it's not original?Thanks

Buyer has cancelled purchase after listing ended

A seller with a feedback of (2) has cancelled the purchase of my Macbook after the auction ended with the reason of 'wrong payment information'. I have asked them what they mean by this but they haven't replied. Are they allowed to do this? Why did t...

User avatar by • Contributor
  • 126 Views
  • 2 replies
  • 0 kudos

Remove auto-relist

Please help, how do I remove auto listings from listings, they were listed via Auctiva. I have some unavailable items that I end listing but they keep listing but auto relist

Delivery later

Dear Sir/Madam,I bought the figure at an auction.But at the moment I am on vacation and will be back on September 22. I must pay within 4 days. This is not a problem.How can I ask the seller to send the figurine on September 20? Tell me how to solve ...

User avatar by • Contributor
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! How does the buyer “file a claim” for items damaged in transit?

An item arrived damaged in transit. There’s a big banner across the messages saying that because it’s a Simple Delivery I should “file a claim” from the purchase details. How do I “file a claim” for items damaged in transit? This option does not exis...

User avatar by • Contributor
  • 68 Views
  • 3 replies
  • 0 kudos

Parcel hasnt arrived

Hello. The seller sent me a message on 4/09, asking me to let him know if the package hadn’t arrived yet and he would refund my money. I wrote to him that day and the day after, and he hasn’t responded. I would like a refund. Best regards Edytaorder ...

MOMOX

I bought a secondhand book. Not only was it in a very shabby condition but also in German ( which I had not ordered) so I want to return it. I AM NOW UNABLE TO CONTACT SELLER. Furthermore there is no record of my purchase on ebay. I only have the ema...

Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery

I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...

ebay dictating delivery options

why is ebay dictating how i delivery my sold items it reminds me of Russia china and a few other nasty country's ebay was fun and i chatted to many of my lovely buyers, some from the USA Australia and in the early days of me selling south America i h...

New simple delivery threshold

Does anyone know if the new limit of £20 for simple delivery is inclusive of the BPF ? In other words if I sell an item for £19.99 and the Buyer Protection Fee takes it over £20 will I still have to use simple delivery ?

User avatar by • Contributor
  • 226 Views
  • 2 replies
  • 0 kudos

Posting internationally

Someone bought a bag from me but they live in Norway and they aren’t able to click through to complete the purchase as my posting settings aren’t right but I really can’t figure out how to change it so I accept that I’ll post it to them. Help me plea...

I mixed up items to return

I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...

Locked

My eBay account locked , I have all the id asked for many times but still locked . I have done chat and phone chat still no joy . What action can I take against eBay to solve it ?

Counterfeit

I have a Brita filter jug and only had a couple left so looked on eBay for replacements. Ordered a pack from a person who's advert stating UK shipment in May. I have opened a s tried 2 cartridges and neither filter. Have contacted seller who has apol...

Simple delivery

Hi, how does this new "simple delivery" work when you have multiple of the same item. I listed an item with a quantity of 3. Someone bought all 3 but it only provided enough postage for 1 of the items. It only charged the buyer for postage as if they...

Payouts

Hi just wondering if anyone can help me with this. I sold an item and the buyer had payed for postage but realised he lived close. Because of this I went to drop off the item to his house instead. On the tracking it says dispatched and not delivered ...

User avatar by • Contributor
  • 174 Views
  • 2 replies
  • 0 kudos

Click and Collect

HiI have recently changed address. I am currently trying to click and collect an item from ebay. How do I change my choice of collection sites? When I click on "change store" it just brings up sites around my old address. I can't see any way to chang...

User avatar by • Member
  • 185 Views
  • 1 replies
  • 0 kudos

WITHDRAWAL

Why am I unable to withdraw my money but I can spend it on ebay when my payment details are correct & been confirmed? I have recieved previous payouts to my bank but this one isnt allowing me to, the withdraw option is greyed out

User avatar by • Member
  • 204 Views
  • 1 replies
  • 0 kudos

Collection code

My buyer paid fir the item and came to collect it. He picked it up and left. Only then did I remember the code he should have given me. I have tried emailing him but no response. Any ideas how I close the sale? Thanks guys.

Selling - reduce price of book and p & p

I'm a new seller. I have a book listed but the final price is too high with all the add ons. I don't seem to be able to change it. I want to reduce the price of the book and the p & p. The eBay total is too high.I keep looking at revising listing but...

Evri parcel damage

The buyer of one of my items has been notified by Evri that the parcel was undeliverable as it was damaged beyond repair by them. Does anyone know how I go about resolving the issue, the buyer has been told to contact me.

My account

Yesterday I had a message come through my emails from eBay about an apparent request that I had sent on closing my account completely yet I never sent anything whatsoever on wanting to close my account. Is this a scam message or something? It's even ...

Advice on returns

I sold a Nurosym device three weeks ago for £450. It had been used about 6 times and worked perfectly. I took a video of it working immediately before I put it in the post. These devices do not suit everyone. I told the buyer to join the facebook pag...

DELIVERY

Hi customer pressed wrong delivery option. They paid for delivery collection option for 3 items.I told them to opt for collection and I would post at my expense ( return customer)I posted the items and told them to ask for delivery fee back. 2 items ...

How do I make a claim against delivery company

I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do ...

User avatar by • Contributor
  • 186 Views
  • 4 replies
  • 0 kudos

Help with order/non existent order ?

Hi. I have an order I made 4 weeks ago that never arrived. im in the most frustrating eBay loop of unhelpful links that don’t work and zero options to contact the seller. on one page it will show me my order then when I try to get help it says the or...

User avatar by • Contributor
  • 138 Views
  • 1 replies
  • 0 kudos

change from collection to postage

hello, i have sold an item that i listed for collection but the purchaser requested i posted. how do i change the listing on the item on my account as whilst i have posted it and sent the buyer the item, ebay is still showing (and reminding me) that ...

Postage....

I have sold and received payment for an item.....I requested a postage label and collection and this did not happen and so i posted the item first class to the customer.I am unable to tell my account that the item has been sent and it is showing as b...

User avatar by • Contributor
  • 267 Views
  • 2 replies
  • 0 kudos

Payment

I have sold a vr headset on ebay the buyer has collected my item but they won’t pay me the funds are in my account and ebay won’t let me withdraw they have my bank details but keep saying there not correct what else should i try to get my money befor...

Buying in the UK from Malta

Thinking of buying a jacket that is in Malta, I’m in the UK but I can’t find any info on if I would have to pay tax or duty. Can’t seem to be able to contact eBay for an answer. The buy price would be £500, any advice would be helpful….

Gold chain

Hello hopefully anyone can help me, so I bought a gold chain off a business on eBay and it’s being sent to Authenticity , my question is how do they check it. Do they simply just check the stamp on the clasp or is it put into a machine to check entir...

Faulty Goods

I purchased 16 under cabinet lights in March this year, I installed 12 of them at home in May, by the end of June two of them had become faulty, I contacted the seller three times but did not get any response. Another two of the lights have now gone ...

Refusing a return as a seller

Hi, I have sold an item and buyer has requested to cancel the order. I always ship within 24hours and buyers request was more than 30 hours after the order was placed. I have advised that the order has shipped and apologised but buyer has then instan...

User avatar by • Contributor
  • 260 Views
  • 4 replies
  • 0 kudos

Unwarranted Negative Feedback

Hi, I have just realised a really nasty EBay buyer has left me negative feedback thus affecting my percentage rating. Basically he wasn’t being co-operative and wouldn’t pay(wanted to see the purchase on collection before parting with money) EBay blo...

I need help listing my item

Hi I need help listing my item I have done everything correctly and it comes up with we have found a error thank you for you patience and in red on the top says complete registration I click on it and it keeps saying error I really want to sell on eB...

Duty

I paid £750 for a bumper and paid £138 postage as it was coming from Poland . The listing said pay for it then they will pack it and post to my address. A few days went by and I heard nothing so I looked up the tracking and a firm called something Cu...

50% refund !

Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...

Seller ignores contact over lost package

I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...

Non payers

Why can't can't a seller leave negative feedback for non payers? Ebay need to change their policy as I get buyers not paying, not answering messages, and more importantly sellers then lose a sale to others who could have bought the item but can't bec...

Featured Posts

Most Helpful Authors
View All
Top