Error in my Ebay account

[mijewen]

There is an error in the figures on my Ebay account that worries me.  If I was the victim of a scam that exploited this error, it could financially ruin me.  As I know about the error, if I do not try to get it corrected, then from a legal  perspective, I have accepted it.  As I can be identified through this community support channel, I don't want to discuss it here in detail, but I had Ebay support call me, and they were unable to do anything about it.  They said I should contact another company - but I had already done so.  Their support was unable to correct it, and told me it was an Ebay problem, and told me to contact Ebay - which seems more logical to me also.

I asked Ebay support for a contact with more authority than she had, who would be able tpo look into it.  She refused any such contact, and peromptorily ended the call.

I must stress that at this time, I have not lost anything, but although the chances are probaably slim, I believe I could lose half the value of my house.  It could be that in reality, I am being over-dramatic, but this is nonetheless a real concern.

Where do I go from here?

[61stephenuk]

We cannot see your account details and with so little information and not even a suggestion of where you are seeing these errant figures i'm afraid there is nothing we could suggest to help you especially as eBay and 'another company' have both said they were unable to do anything about it.

If you would like to message one of us mentors privately with more information rather than posting here then it may be possible to shed some light on your issue

[mijewen]

Thanks for the reply.

Yes, if I can discuss it with an individual, that would be better than
baring my soul to the community at large - however, if your tech support
is unable to access the file in question, is it likely that somebody in the
community will be able to do so?

What I was really asking was the name of somebody with the necessary
authority to correct problems that are not addressable by Tech Support. If
you can give me an individual name, I will explain the issue, and we'll
take it from there.

Thanks,

Mike Collins.

[*vyolla*]

Without having any clue as to the nature of the issue its nigh on impossible to try and point you in the right direction.

I cannot imagine a loophole on eBay that would allow somebody to compromise your account and obtain tens of thousands of pounds, there's only one scenario I can think of in which that could occur, but that loophole was closed years and years ago. 

There are lots of techy people here who can likely help.