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UK Seller News: April 2025

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IE Seller News: April 2025

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PLS HELP

i bought an item on here for a harsh amount and upon arrival of the delivery i required a pin code in which i couldnt provide due to my account being connected to an old email and phone number. pretty stupid on my behalf but is there any way i can ge...

Issue in wise account attaching with ebay

My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...

payout method

This is what is shown when I try to add my bank details for my ebay payouts 'We couldn't verify this bank account. Please select a different payment method.'

Unknown seller

I keep getting items sent to my address for someone I've never heard of. All are maked faulty anf retuened. All are new and nothing to do with me

Help re-listing a winter coat

I removed several winter coats I had for sale, wrongly thinking that I could re list them in October 2025… Only after I removed them I realised that I could (and SHOULD) simply remove them TEMPORARILY and put them back on, on a specific date of my ch...

Buying from outside the UK

I have made a successful offer for an item and the seller has accepted. The seller will post to many countries including my home address as listed on his page.The problem arises when I try to pay, the automated page refuses to accept my payment proce...

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Damaged Item

Hi, I received damaged item and I am unable to get through to the buyer, this item was required for a birthday party and we need to decide whether we should buy another or the seller will send replacement. For the return their page says buyer needs t...

Selling and return fees

I sold a brand new ford transit mk 4 and 5 rear light. It was exactly as described. The buyer claims it does not fit. Who's responsibility is it to pay the return cost in this situation. Mine or his. I'm afraid buyer will do nothing and ebay will giv...

Parcel drop off places

Don’t seem able to contact customer support about this but the list of places you can drop a parcel off is years out of date. Many of the places listed closed down years ago or no longer exist. Do they never check any of these automated lists?

User avatar by • Contributor
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Currency on SELLING

I want to sell an item in £ and AUS $ is currently showing. I was in Australia but back in UKI have reset to UK but SELLING suggested price/ currency is still AUS $ and I don’t know how to change it to £

EBAY VOUCHERS

Ebay New Policy with Collecting & Spending Nectar Points Changed on 1 September 2024.I was advised by eBay to Convert My Nectar Points Collected From eBay Purchases into eBay Vouchers Where These Could Be Spent When Making a Purchase on eBay.I Turned...

User avatar by • Visitor
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Returns

I sold a product to a person 2 weeks ago, and they claim that it is not genuine because it smells different. (It is genuine) I would usually accept a return if the product was not used, but as they have used it i won’t be able to sell it again. Meani...

User avatar by • Member
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Postage

Hiya i feel as if a buyers trying too scam me i paid over 300 for a exaust from Italy now hes saying parcel force will contact me and ask me too pay the customs fee.. How's this possible when they dont even have my number. Should the buyer of said th...

Has simple delivery been dropped ?

Hi folks, private seller here and i was trying to list an item (a handbag) but regards postage, it would normally show either simple delivery or custom postage but now there is no simple delivery but instead asks me to put in package dimensions and w...

Cancelled buyers order

Due to eBay not being able too print off a label with the address the buyer submitted, I cancelled the order and requested the buyer to look at what eBay had requested and to reorder, which he did. the item was lost by the French Postal Service so th...

Non paying buyers

Why can’t I leave negative feedback on the buyers account after they refused to pay???buyer made ridiculous excuses to get out of the auction and I’m out of pocket

Counterfiet items. Ive received counterfiet items. Seller wants me to return them then says theyll r

I've received counterfiet items, seller wants me to return for a refund, they said at first that they had already refunded me, then now says to return for refund. Says they didn't know items were fake but that's all they sell. They've accused me of s...

ebay app

I'm new to selling on ebay and want to have local collection of items. I need the app for confirming receipt at the door but can't log in as code comes to the phone I've got the app open on. How can I go forward? What does everyone else do?

EVRI being the worst courier

Is anyone else having issues with EVRI? I have now had 3 items go missing with them claiming they have delivered them. I try to contact EVRI via phone but it is impossible. I appreciate I get my money back via EBAY but it is not right to just ignore ...

If I print a postage label for an item going to Belgium, is there a place on the label to enter th

If I print a postage label for an item going to Belgium, is there a place on the label to enter the IOSS number to show that the buyer has already paid the tax on the item. i.e in this case IM2760000742 shows that eBay has taken the tax and will pay ...

Refund/Return Question.

I am a seller who offered a partial refund that was declined, however an compromise was made.The seller however is unable to cancel the return? What is the next step? I can only offer a full refund or get a return label and he has no option to cancel...

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Postage Labels

I have recently purchased an item from the USA (I am British) and the seller has sent me an image of a pre-populated postage label for me with an address in the USA. I have never lived in the USA, all my address boxes on my account show my address as...

Neutral feedback for an item not received

I purchased the label from eBay,The item was sent tracked to France.The item was receive in France but the buyer claims he did not receive it. The buyer has now left me Neutral Feed Back twice for the same item ! The first purchase was cancelled beca...

Disclosure of National Insurance number

The HMRC guidance on the Gov.UK website states: "Keep your National Insurance number safe. To prevent identity fraud, do not share your National Insurance number with anyone. These organisations may need to know what your number is: HM Revenue and Cu...

Postage Label Details

Once you sell an item and receive QR code or to print a label - how do you know whether it’s for Royal Mail or Evri?is the weight and price printed on the label as well so you know it’s the correct details for the item being posted? Thank you

Can't mark item as delivered

I sold an item and the buyer paid straight away and I clicked to print a delivery label but it seemed to be defaulting to EVRI. I cancelled out of that I sent it via Royal Mail. EBay wont release the funds to me as for some unknown reason it is waiti...

Faulty security lught

How does one speak to an agent. All I get is the automated assistance which doesn't understand my query. I purchased a security light which arrived beginning of February I wasn't able to get it installed until end of February. Now not working. Have e...

Getting Paid

I have just sold an item - Ebay says i have the funds in my ebay account - i want it in my personal account - how do i do this please ? I have already given my payout account to ebay

Black square

My mum has received a box containing a piece of black material in the shape of a square,addressed to my dad.My mum has never had an account with eBay she is very upset because my dad passed away two years ago.Is there anyway eBay can find out who sen...

Request to list more items - query

Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...

Constant requests for seller info updates

For about a month I have been sent requests to update my details. I have done this more times than I can remember, and whenever it says the details are being verified, I keep being sent demands to update my details. I can’t get paid for what I’ve sol...

Warning of seller of fake items

Hi guys. I just want to warn everyone of a seller on EBay based in Hong Kong that is selling fake goods, I bought a Moriah Elizabeth plushie from them which I was later advised by the recipient to be counterfeit. The seller was extremely reluctant to...

User avatar by • Contributor
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Wont be in for estimated delivery

Is there a way to change delivery adress or delivery date when a parcel is shipped via eBay international postage. Ordered a parcel from America and it has now updated the estimated delivery to when away for a week holiday. Is there a way to change a...

I have sold items ,that the buyer paid postage for ,but have had over £5 taken from me for postage i

Please sort this out for me this is not good ,I have sent numerous messages,I have not received the payment for the Ted Baker tote bag and scarfe buyer on 24th April this year ,you appear to have contacted another would be buyer ,and refunded them ,e...

Seller will not honer 3 year guarantee

Hi all - I used ebay messaging to contact the seller - to get a replacement under there 3 year guarantee because the battery will no longer hold a charge - they say is was a 2 year guarantee, in the message exchanges and refuse to help - as can be se...

User avatar by • Engager
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Dodgy seller

Anyone know what I can do if I returned an item for an exchange agreed by the seller that I didn't receive nor been refunded for. Then they conveniently went 'out of the office' for the month that took the purchase outside eBay's Money Back Guarantee...

Wrong amounts of money

I sold an item and the after the fees postage stamp the order earnings came to £34.26. After the order shipped and I checked my eBay balance it says £20.96. How do I get the remaning £13.30?

Unbelievable mess

So according to the site over 500 in my account is ready for retrieval. Except I can't. Each time I get to the blue banner with the arrow I get asked to sign in and taken back to the blue banner and around and around. I've tried cache clearing then s...

User avatar by • Contributor
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Return

I bought an item with a specific part no. The item that was sent had a different part no and doesn't fit. The seller has rejected my request for a return and the case is closed. What do I do.

Help, what do I do if ...SD labels ?

Hi all, I have a few questions about the new wonderful SD process I am hoping someone might have the answers: 1. What happens when I don't select the SD label and use my own label ? There are instructions to "void" the label within 14 days but the in...

Traffic screen issue

Has anyone noticed an issue with the traffic screen displaying the day prior? Yesterday i watched impressions and page views tick up on the 30th and today (2nd) im watching the impressions and page views tick up on the 1st.

New postage labels

It used to be that you could do a small amount to the postage cost to cover for the cost of your packaging material. With this new system where you have no choice this is not possible. How do you get reimbursed for packaging?

User avatar by • Member
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Releasing funds

I sold a item recently. The tracking says it has been delivered. And even the buyer has given positive feedback on the item they bought. But after 3 days still no funds. I have sold on ebay for 7 years with 100% feedback.

Why is the 6-digit code system so poor?

Since the required 6-digit code system from buyers was introduced, I've sold 3 items that required a code and only 1 of the buyers was able to see the any email containing the code despite checking and rechecking their emails. eBay assistant offers n...

User avatar by • Contributor
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  • 3 replies
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False return reason

I recently sold a brand new in box bread maker. The box had been opened but the bread maker was brand new and had never even been pulled out of the box. The buyer has requested a return saying it doesn’t work. Is there any thing I can do to fight thi...

Refused no return address

Hi buyer has refused to recieve the item they bought from me and it's saying it has been returned to me. I realise I didn't write a return address on the parcel so what happens now. I've not been paid, obviously as ebay changes mean we don't get paid...

Resolved! Ebay postage is confusing me even though they say it is supposed to be simple

I started a draft today and usually go to custom postage and select Yodel as it is the best value and I can get items to the yodel drop off easier and send them very quickly. But today it has changed and clicking on custom postage just gives me one o...

Buyer bought 2 items, same username but different address, different country, how can this be

I have sold an item which is going to America. The buyer has now bought another item but the address was different, in france , and with a different name. She has asked me to cancel the second purchase as it has the wrong address and has said she wil...

Combine postage

Hello. Why am i no longer able to combine postage when buyer makes more then one purchase? I used to be able to add tracking number from the first purchase to the other one. Also why has ebay deducting postage and not allowing me to choose delivery s...

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Request for not received the item

Hi, does anyone see this fair, I sell X3 brand new items w,o,t, cost me a total of £12 + £10 as far as the 3rd item it's irrelevant, anyway I only asked £6.60 for the lot, without realising the cost of postage nvm, I only end up with £1.80 overall th...

Resolved! How does bidding work?

So i'm a bit confused by an item I am bidding on . i put an initial bid, then increased my maximum. But so far am the only bidder. Bidding shows the price to be at £90 (see screenshot). But on the main page it shows it as £94.32. Why does that happen...

Missing address

I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.

Resolved! Bladed items - letter opening knife

I had my listing removed and thought it was a silly mistake, but on checking it seems this is now real eBay policy. I would like to register my protest against this, whether it comes from eBay or the Government. The Government list of restricted item...

Direct debit

I have sold an item. ebay are asking me to set up a direct debit before they will pay me my money. This reads like a scam to me and I am not giving them new bank details. As usual there is no way to get to speak to anyone at eBay. Does anyone know ho...

Return request issues

I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con s...

Messages

Anyone know how to stop e.bayers sending me offers when iv only looked at an item it’s so annoying if I wanted it I would buy it now I don’t look at so many items

Packlink eBay overcharging

Hi all, after years of Royal Mail use I’m now forced to use Evri. I posted an item weighing less than 200 grams and they want to charge me extra saying it was 4.3 kilograms. Absolute none sense but because I trusted them I didn’t take photos of the i...

Item never arrived.No response from seller

This has been going on for nearly 3 months now.Item ordered never arrived - only worth a small amount of money but that is not the point.Seller doesn't respond to messages.Ebay closed the case without getting me the item I'd paid for or a refund - al...

I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave

I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...

two stage verification...

I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?

Resolved! Trying to sell something in UK to buyer in Ireland (EU) - buyer unable to select correct postage opt

Ebay say it is an IT glitch - keep reporting it - no one from ebay comes back and I think I will lose my buyer.When I review listing it shows as global shipping on by buyer is not able to use option and get's message saying 'unfotunately buyer does n...

Simple Delivery

Now that eBay are moving all private sellers to Simple Delivery and probably getting an over-rider from Royal mail and Evri. Isn't it about time they stopped charging FVFs on postage?

User avatar by • Visitor
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payment

wondering why i get this "delivery running behind, original estimate was Thu 24 Apr - Thu 24 Apr" on my account when i shipped via DPD next day delivery, added tracking, delivery confirmed on the 24th and i'm still waiting to be paid almost £600. eba...

Selling abroad

I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...

User avatar by • Member
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  • 3 replies
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Bought somethi g electrical in July 2024

And it stopped working properly yesterday and I wanted to know if the buyer gets the same warranty on new products as a buyer would get in Argos or Currys. The seller on here is not taking ownership and basically told me to *bleep* off when I asked f...

Views going down?

Hi everyone, I'm so confused. I've had some items listed on eBay for a while now and sometimes they show as having views, then the next day the views on that particular item have dropped, then say zero? This is even when they haven't reached the 30 d...

Selling

I've just listed an item and apparently I've breached ebay policy. Ebay sent generic email with endless possible reasons as to what is considered a breach of policy.But I have no idea what I've done wrong.Please help.

Posting

hi I was wondering if anyone could help me as I am unable to send a sold item through eBay. I have two chainsaws I need to send and when I go to get a label and arrange delivery service it won’t allow me to. it says no service available I think it ha...

EAN number

HiMy first time asking a question, I am trying to list a Book mark in my shop but it will not allow me to do this until i produce a EAN number..I have listed other items and this was never requested. Advice and help is welcome.

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Multi buy discounts

I have set my seller multi-buy discounts to 5%, 8% and 12%.This does not show on my listings, only as multibuy 5%. However, when a customer makes a purchase, it works out correctly, but I want it to show on my listing. Richard

Can’t get replies from sellers

Hi just bought something and seller isn’t replying to my emails. Also tried emailing another seller for more information and no reply. My friend is also having same issue with items she has bought - anyone else experiencing this? Wonder if something ...

User avatar by • Member
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  • 1 replies
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Resolved! "View all details" does not work on "Order info"

When I go to "Order details" for an item I have paid for but not collected, under "More actions", there is an option "View all details". However, it does not take me to the listing page. With hindsight, I should have taken screenshots of the page and...

User avatar by • Contributor
  • 38 Views
  • 1 replies
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Buyer Not Able to Place an Offer

I have an item listed with buy it now as a fixed price, or best offer. An offer from a member was automatically rejected as it was way below the minimum offer price I would consider. They have messaged to say they would now like to purchase for a muc...

User avatar by • Member
  • 125 Views
  • 1 replies
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Update account 😡

Morning all, I ave stopped using eBay this last year due to the fact I am unable to access the app on my iPad. I am unable to update my iPad to current iOS update. All I get from eBay app is ‘update your device’ or ‘continue on older version of app’ ...

Resolved! How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?

I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...

Age verification

eBay - we need to verify your age to make a purchase of a bladed item (a power tool) Me - I've been a member for 22 years, that's over 18 years. eBay - no we need your credit card to verify. But we don't accept American express or Mastercard as verif...

did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

User avatar by • Contributor
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  • 10 replies
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Positive comment in Negative feedback

I have received 3 of my last 4 negative feedbacks as positive comments. Clearly the buyers have been making errors. After reading ebays policy it clearly states that a positive comment under a Negative feedback is a breach of ebay policy and will be ...

eBay Balance Not Correct

I have been selling some items over the last couple of weeks and although it's saying that the money is available, it's not showing in my balance. Two items seems to have gone through as that money is being used to pay for promotion etc. I should hav...

Cancelling after purchase

I had an item for sale on a buy it now, it sold yesterday. I hadn't realised the buyer had paid for the item, I wanted to do cash on collection(I'm new to ebay) I messaged him and his money is pending in my account, I tried to cancel, he then request...

Cancel postage label

I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...

Non collection of item sold

The item purchased from a buyer hasn’t been collected from the collection point address. It has been over a week. I have messaged the buyer but they have not responded. What will happen if they remain uncollected

Charge twice for one item

Hello, I’ve just buy an item and eBay charge me twice for the same purchase. I send a message to the seller and he cancel the order but don’t get how eBay will return my money because they don’t see second transaction. Can someone help me or tell me ...

Problem with buyer

I have problem with buyer. I made very good very realistic pictures. On original label is 100% lamb skin and this is original label and this is lamb skin. Buyer says that this is not real skin and is not as described. How I can prove my rights?

Resolved! Really surprised not to find a thread on this new HORRIFIC change to eBay policies!

Can't believe no one seems to have noticed yet the big change between 2 days ago and today (maybe it's just a glitch, only me? But I don't think so, as I think this is linked to payment being tied up with shipping somehow).I bought a book yesterday a...

private seller selling fees

i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance

postage label

recieved ebay message by email saying item is sold and paid for including postage and you can now print off postage label now. go to do it and it cant find the item, the item has been on e bay for a while now but previous items put up for sale at the...

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  • 1 replies
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Resolved! Account close with no explanation

Just had my account closed without any reason after complying with sending documents and proof of purchase. Have £1000s on hold and a pending order to dispatch. What the actual *bleep* eBay... Reporting to FCA and ombudsman and moving to vinted.

Custom postage option still not working

Trying to list as well as revise listings to include custom postage 2nd class large letter as primary service. Whilst selection is possible, as soon as amount is started to be entered screen scrolls and option disappears. seems like eBay “resolution”...

User avatar by • Member
  • 174 Views
  • 1 replies
  • 0 kudos

Courier with Age Verification

I have listed Pizza Cutters but now I am getting this message. The listing has a policy violation. It's hidden until you can fix it. I have tried fixing it by selecting 'Standard 2-3 Day Courier with Age Verification' but still it does not work. Any ...

outbid with lower bid than my maximum bid

Hi,Hoping someone can help me understand this. I was just outbid on an item. I had placed a highest bid of £30.20, which I placed about 15 mins before the bidding ended. The person who won the auction won on a price lower than my highest bid. Do you ...

Screenshot 2025-04-30 at 14.15.02.png Screenshot 2025-04-30 at 14.21.19.png
User avatar by • Contributor
  • 274 Views
  • 6 replies
  • 0 kudos

Only enclosed half the order

A buyer bought 2 items I was selling. I didn’t realise it was one buyer until after I had sent one item. Now I have no way of sending the second item which should have been in the parcel. How do I send second item to them as I cannot reuse the label ...

User avatar by • Member
  • 171 Views
  • 1 replies
  • 0 kudos

Resolved! Advice on Buying Pls

Hi. Looking for advice. I made 2 orders from a seller at the same time, just different colours. When received the items were a different brand and different sizes. Photos were taken and sent. Long story, Ebay finally sent returns labels and I returne...

Remove such bad sellers

Remove such bad sellers. Protect eBay's customers from so bad sellers who are selling defective products. Unfortunately I lost my money, and now I cannot take it back. Be careful eBay.

Cancel order

Hi I order by mistake at night and ask to cancel order immediately after I purchase. But later morning seller mark posting item and decline my cancel request. I not happy with what should I do thank you

Postage

Hi can anyone help me- I have sold a couple of item to the same buyer & will agree to discount the postage charge. Payment had not yet been made I had opted for Simple Delivery in the original listing Can I send a revised invoice which takes the revi...

Unable to cancel order

Placed an order by accident and went to cancel straightaway, was notified I was too early to cancel so waited and managed to after 9minutes. The seller cancelled my request as they had apparently already posted the item which I struggled to believe w...

Resolved! stolen

The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE

subscription

I've opened a shop. My choice of shop name was free. I select subscription and it tells me that my shop name is taken. It is taken 'by me'. I cant get a response from help and cant go any further. I'm ready to throw the laptop through the window. Has...

Faulty goods within 6 months!

Can I get a refund when this happens? Sent two emails to seller requesting a replacement but no response! Have tried to get hold of Customer Services and can't get anywhere with that! Ebay has changed so much that I am completely lost of how to deal ...

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

Funds pending

I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...

new one

here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...

Can't select 2nd class 87p postage

Hi, I seem to be having the same issue as a few others I've seen. I am selling some of my sons pokemon cards, individually. Last week I had no issue setting postage as a 2nd class letter, for 87p. Now I can not select that option, it selects it, and ...

Resolved! Sold item, buyer returned but it has not arrived

Buyer contacted saying the item did not work, so I've accepted the return but it has not arrived with me. Parcel force tracking shows as delivered, with a blurry picture of a parcel, but no evidence of where it is - I am waiting for details from them...

Funds pend

I’ve used eBay from the beginning and it was always the best and super efficient but now it seems to have aged and gone downhill and everything has become difficult. Why has the amount of time before actually receiving the funds from a sale changed t...

Posting using the ebay label system

Anybody else had issues with this?Yet again, it's wrong. What a waste of time as printed the label off and the EVRI drop off doesn't recognise the bar code.For a £10.00 item, complete farce, costing me more in time and inconvenienceI want to complain...

Return label

Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...

I shipped, it arrived, im still not paid.

I've shipped out a VHS player, the persons address was usable but ebay couldn't let me use the simple shipping or any other shipping so I sent it via evri myself and as eBay usually is they've been useless when there's a glitch. Can't seem to find a ...

Ebay account suspend

Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...

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