Postage Labels

[fabcat40]

I have recently purchased an item from the USA (I am British) and the seller has sent me an image of a pre-populated postage label for me with an address in the USA. I have never lived in the USA, all my address boxes on my account show my address as the one where I live so I am at a loss as to a) how this has happened and b) how do I prove that she has the wrong address. I have sent her a copy of my purchase confirmation showing my address but she is a bit reticent to use it. The item is a few hundred pounds.  I have tried to contact ebay but the chatbot is saying that I can't communicate live as the system is down. Please can someone give me some advice on how to solve this mystery. Thank you.

[**peaseblossom**]

Probably best thing is to ask her to cancel/refund the transaction and relist for you to buy again.   Hopefully the same thing won't happen twice.   You can check with ebay first if you like using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[jckl1957]

You need to find out if the seller is using Ebay's Global Shipping Programme.  If they are, then your purchase will go to a hub in the USA before being forwarded to you.

What is the address?  Is it Glendale Heights?