Neutral feedback for an item not received

I purchased the label from eBay,

The item was sent tracked to France.

The item was receive in France but the buyer claims he did not receive it.

 

The buyer has now left me Neutral Feed Back twice for the same item !

 

The first purchase was cancelled because eBay was unable to print off a label with the address give by the buyer and a full refund was given

 

 

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