Seller News: December 2025
Check out our latest updates to help optimize your business.
Forum Posts
buyer opened case -GOOD STILL IN TRANSIT!!!
buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...
Payment difference
Hi, i recently sold an item and after the ebay fees it was 212.36 but the amount i could withdraw was only 211.08. How can this be ?
Seller is no longer on ebay so how do i get a refund as Ebay have no way of contacting anyone.
Seller is no longer on ebay so how do i get a refund as Ebay have no way of contacting anyone.
Pre-paid postage label
Hello all. I accidentally selected pre-paid postage label but I didn’t want it as I was going to the post office to send it & select a better method of tracking but now the item I’ve sold has been given a tracking number but I didn’t want to use the ...
Not received full funds as a seller
I sold an item through simple delivery for £7.50 yet I only revived barely half the amount even though there was no fees other than the protection fee of 62p, I did not use advertising either and I don’t know how to raise this issue to get my money
Email account unable to track parcel
Please help.unable to verify its me Keep sending no unable to verify
Sending to USA
Does the Ebay GSP add on the new Trump tariffs when sending items to the USA?
Global shipping programme
Gsp enabled on my listing but 3 different buyers Italy, Spain and Lithuania in last two days haven’t been able to pay it says on their eBay seller doesn’t ship to their country
Offer on auction item.
Hi,I have received an offer on an auction item. How do I proceed?
Contact seller not working
I have sent three messages to the seller but he has not received them and when I check them on eBay account they are not there. I cannot contact the seller and need to arrange collection.
Faulty battery charger.
I got a message off ebay telling me a Makita battery charger i bought is a potential fire risk and is subject to a re call, ebay said i should contact the seller, which i have fried to do bot had no response. How do i get ebay involved with this when...
As a buyer, recurrent delivery problem with Envi - items going to similar address
On about 4 occasions in the last couple of years, I have had items bought on Ebay misdelivered. They go to a village about 10 miles away. The address shares the same house name, road name and town name (not village name or postcode). The postcode on ...
cannot mark as dispatched
i posted my item using an stamp i already had but cannot mark as dispatched
Royal Mail collection
I do not have a mobile phone - lots of complaints re collection. Can I post parcels at the post office like I used to.
Sending for Authentication
Help !New to this !Do I have to put any details in packaged item going for authentication or do they get details for them to send it on to the buyer from the QR code on the label ? Thanks Carole
Dispute failed authentication
I’m selling a diamond solitaire ring, The Diamond Story, authenticity has come back verified, however “the item’s condition doesn’t match listing description”. Issue found during inspection include “ item suspected breach of eBay’s prohibited item po...
Voiding and creating a new Inpost label
Hi, I have sold an item using eBays simple delivery, the buyer chose inpost, i generated the label and went to the shop. In the shop the code scanned but failed to print a label - but does now show as being in the delivery system. Obviously i left th...
Settings
Hi I am using a tablet PC but want to show the desktop site all the time not the mobile site. I am using my browser and set it to desktop but it keeps reverting to mobile.Any ideas?
Royal Mail issues
Have had 3 deliveries in the past 2 weeks that have never arrived well past the delivery windows (2 are 2nd class parcels and the most recent is 1st class) even when dispatched the same day as the payment was made. Additionally the tracking system on...
Item not arived
The item I ordered has not arive and is not showing on my punches list but mony has left my bank
Warranty con
Hi,I bought a Hugo Boss watch back in July 2024. After a few months it developed a fault. Under the 2-year warranty I recently returned the watch for repair to a company named Mistral Services. They want to charge me £111 for a full service. No menti...
Stop automatic payment on offers
How can I stop eBay from automatically making payment on an offer as I don't get the option to choose the postage type . There has been the lady few items that has the option for local pickup from post office at reduced cost but I don't get the optio...
Labour cost
Hi bought a new clutch for my car. The garage charged me £350 to fit. Only to be told the clutch was faulty.I then had to pay another £350 to have another clutch fitted. (They supplied) been using this garage for over 30 years and trust then 100%Can ...
Resolved! Can guest purchases be shown in new account?
I recently made a purchase as a guest, but then decided to create an account as am likely to make more purchases. As I have used the same email address for both, will the guest purchase end up showing on my new account? Can't find anything about this...
Resolved! Buyers Protection fee
I am a seller. A buyer has made an offer of £450 for an item. Ebay states I will receive £434.61. Why hasn't the buyer Protection Fee of £15.39 been added to the total cost the buyer pays? This implies that I, as seller, pays this fee. This cannot be...
Address label mix up
I used the qr code that eBay provided for royal mail 48. I watched the drop off shop print the label and I'm pretty sure they stuck it to my parcel. The buyer has received a completely different parcel, but the label on it matches my tracking number.
Seller and UK government recall safety recall
Has anybody received a government safety recall notice on a product from this company? Item details: 266997333622 - 5m-25m Outdoor 10A 2 Gang With Extension Lead Switched Socket IP66 Outside Product Safety Report: Outdoor Sockets & Extension Lead sol...
Buyer being aggressive
So I accidentally uploaded the wrong photo on my listing, however the title and description were accurate and correct. The buyer has been aggressive and threatened to come to my house for their money all because I accidentally uploaded the wrong phot...
Top marks for eBay agents!
Hi all, Alas, I've recently had an unpleasant purchasing experience with an uncommunicative seller and found myself having to contact eBay and ask them to step in. Fortunately I have now been able to close the case as the missing item has arrived - b...
Sent parcel back
I've return a parcel back but its not showing on returns been given to 8th Decembver to do itused printed label what ebay gave me.there's no infomation or procedure to tell ebay its been sent The item is a philips CDi ConsoleOrder number 20-13826-407...
Posting
Hi. I posted an item not using eBay (the buyers address details were not fully filled out and when I contacted him for the details I could not put them in). The buyers address has the item and has left positive feedback BUT I still have a post now ov...
Counterfeit
What does eBay actually do about counterfeit items? The seller has said to return the item for a refund, but then they’ll just sell it on but it’s a fake, so I don’t really want to do that. I’ve submitted a report but haven’t heard anything. The cont...
Packet containing just piece of cardboard
I have received a small packet, delivered by Evri, from eBay Simple Delivery, containing just a small piece of cardboard. I have received everything I have recently ordered and nothing is showing on my account. I'm worried that this could be a scam?
Seller ignores my message
Car parts that were fitted in April and have covered less than three thousand miles have failed, when sending the sellers several messages, over the course of a week about this, they are ignoring me, but as the parts were bought in February, I can’t ...
Buyer paid for postage after I put free postage and they have selected the wrong delivery
HiI sold a mobile phone yesterday. I put it was free postage as I was going to send it via Special Delivery (at my own cost). When the buyer paid they paid for delivery for some reason and then selected a no signatory 48 hour tracked postage - I know...
Seller protection
Well I've had my first buyer not recognising a transaction. Disputing it with their financial institution. Goods clearly delivered using 48hr tracked. Photo provided.This scam is on the rise.I suggest send everything with proof of delivery.Seller pro...
Seller said he was posting via Royal Mail but has given tracking number for Evri.
Evri deliveries here are very very poor . I would not have purchased with Evri delivery. Evri is now for me making Ebay unusable. This is a very poor experience. Is there any way to complain to Ebay
Change of payment method
I have a personal ebay account but I want to start to sell. I have been trying to change my payment method from buying to selling cost but I realise there is not option for me to do that. What do I do?
Sinple Delivery used with EVRI. Contents were damaged in transit. How do I claim a refund?
Used Simple Delivery and chose EVRI. Half the contents of parcel were damaged in transit so I sent a partial refund. How do I now claim a refund from EVRI or ebay?
Negative Review removed
I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...
Manage postage not working
My “manage postage “ section not working at all… At first it didn't work on my phone, then on my iPad it didn't work for me.. I tried clearing the cache, deleting the app, and downloading it again, but it still doesn't work. now I can't add anything ...
DHL collection and expired labels
Helloall. I have an urgent issue with DHL and expired labels. Is anyone aware if they will still collect parcels after the labels have expired or if not how do we get new labels and get the parcels gone to their buyers? I cannot buy new ones or get t...
4.6 x6ft Double Bed with 2 drawers
I purchased a bed last night the bed was showing discount calculated, I made sure I added the discount myself at checkout. Also the bed was showing above the add BlACKFRI20 20% off which has not been deducted. Would I been entitled to both discounts?
Multiple items delivered on 1st November at 1:08pm to the wrong location
Help! Evri delivered over 20 plus items that I had purchased from scope on 1st November at1:08pm to the wrong location. I cannot get any help. I have not been contacted, after trying every single day since this happened. What do I need to do? Any hel...
Order partially fulfilled
Ordered three kilos of produce but the seller only sent two kilos.
Hi I'm waiting for DHL e-commerce and have printed the label for collection today but I have no info
How do I find my confirmation or when they are going to show up today
Delivery address change
I’ve accidentally accepted a return but selected the wrong address. It’s on a prepaid label and the buyer has said he will hold off on returning until I can change it but I’m not sure how to and eBay FAQs are no help. Can I change the address and if ...
Is it common for seller to cancel a bid?
I won a bid, the seller cancel it at once and claimed it’s “buyer request to cancel it” as it’s not factual, I asked the seller and showed my concern. the reason he replied is the price is too low, and he set the price wrongly. is it a breached of an...
I paid for a collection only item but the seller won’t give an address
I paid for a collection only item. I messaged the seller but had no reply as to where it should be collected from. Tried messaging several times but no reply. Opened a query with eBay but they closed it and said I had no buyer protection (even though...
Seller Will not tefund my Money
What to do when I didn’t get the Item, and Seller Will not return my Money and Evay is not Helping???
Why do i keep getting charged a seperate £1 every time i make a purchase
Every time I make a purchase, my bank makes the payment, but every time I also have a £1 charge taken. It's only just started to happen, I've been a member for 30 + years and it's never happened before.
Offers
How do I decrease the amount of time allowed before a sent offer expires? It seems to have increased to longer than 24 or 48 hours, which is what I remember it being.
Paid with Klarna to eBay but product it is not in Purchases
I’ve just bought (3/12/25) a KitchenAid mixer using Klarna; the payment went through on my current account, but the product isn’t showing in Purchases. What can I do?
Buyer says he cant send item due to ebay QR code not working
I was highest bidder for item, now buyer is notifying me saying ebay QR code is not working and he cant post my item to me
I Haven't been paid yet for the item that I sold
I haven't been paid yet for the item that I sold out and hadn't appeared in total funds in my accounts. It has been 2 days now. I don't know what's going on, it's something going on with eBay? Why is it delayed? All transaction were successful and th...
Diesel pump
I sold a diesel pump and the buyer returned it after 30 days saying it did not work but offered no explanation from the mechanic or garage the fitted it .when returned it had second hand parts fitted to it and the high pressure sensor had been remove...
Extra £1
EBay just charged me an extra £1 on top of my purchase is this the new normal?
How do we lobby ebay to STOP using Evri as a shipping agent?
I am sure im not the first to complain but there are fundamental issues with Evri. They have a non-existent customer service. You can only chat to a bot or telephone aits still a bot.I have now experienced the second missing item where they claim del...
Discount never received
I supposed to receive £10 off from my order but nothing happened ??
planning the collection from home on evri
Because the product I sold was too large, the collection point refused to accept it, and they told me I'd have to contact Evri for a home collection. I haven't been able to reach anyone on eBay or Evri, and I have no idea how to resolve the issue.The...
I'm having a lot of trouble with an order
Hi, I've been trying to cancel an order and I can't do it
Suspicious transaction
I was trying to buy a projector screen from a seller but, at checkout the verification process was not my number, despite me being signed into my ebay account at the time (which has the correct number). When I tried re-verifying my actual number on m...
Selling an item abroad
Hi, I have sold an item to a customer based in Sweden. They are unable to complete the transaction because of a postage issue. See screenshot. It says “ask seller for postage cost” but I have the global shipping programme turned on. I recently sent ...
Hi, I'm having a lot of trouble with an order
Please could ebay ring me
Faulty item
Have a faulty item a seller is ignoring my messages for over 10 days
Seller is refusing to help
So I ordered a top with a design on it It arrived today and as soon as I opened it I could see it was the wrong size for one but also the letters and small design around the letters was cracked and peeling ( new top not used seller sells loads of the...
Refund
Dear Sir/ Madam,I have been writing to you several times. Please, please answer me. I bought this item with the order number of 21- 13757-25974. I did not recieve the item because it had been taken by someone else. I asked for refund, but just before...
Cannot complete purchase
I won an auction earlier this evening. I attempted to pay for the item, error message says the seller will not post my region. I live in Northern Ireland, in the United Kingdom. Never been a problem before. What is going on? Seller had also selected ...
Wrong item received
I received a pair of trainers and the seller believes ebay authentication has mixed up the trainers. What do I do from here? Thanks
DHL collection
An item I sold was supposed to collected by DHL but it has not been, I can’t find any information on this issue
how can i report a seller for the items they are selling ..
I cannot belive they are allowed to sell the photos i saw on thier site . i looked fot somewhere to report a sellers items but cant find anywhere. I wasnt looking for pictures they just appeared and out of curiosity i clicked on it and was terrible a...
Return shipping cost
Is the seller responsible to for paying return shipping cost
Selling
Hi Yes I'd like to know why the return address is on the label if it says address is not shown
Return
my buyer do refund and kept my item ... I want my item or my money..... I tried to contact him but all in vain....i told him earlier your parcel has been shipped but he did not listen and do refund
Buyers location
Just need some help i am based in the UK and just sold a large item which clearly specified collection only i have just looked at the bidding history and the winning bidder location is saying Hong Kong??. I have messaged the winning bidder to confirm...
Buyer requests refund
Hi all, so a buyer has requested a refund of an item they purchased from me for there car. Of course if I knew I was entirely at fault I would issue the refund without question but I posted the item and the picture shows exactly what you get and in a...
Policy violation: offering to sell outside eBay
I’m trying to list a gaming pc but something is triggering a policy violation regarding selling outside eBay however there’s nothing in the product description apart from individual part details. I received an email and for a brief moment it offered ...
Resolved! Refund complaint when not used Returns process?
I messaged seller to ask if I could refund. They sent me their address so I posted it back. One week after delivery, no refund. I messaged seller and they said no refund since missing part of the item (which is untrue). I have proof of postage. I wan...
refund
thank you all who tried to help on my last problem .the issue has been sorted.thank you again Chris
Unknown seller
I recently purchased some items and this did not come up in My EBay. However the money £28.04 was taken from my bank for goods ref 02 13852 12417. How do I find out who this seller is. As I have not received the goods or had any emails from them re d...
Dispatch overdue
I’ve sold an item. They’ve paid and I’ve used the simply delivery service. So I’ve printed the label then dropped it off. Buyer has received, given me good feed back however it’s still sitting on my sold page as ‘dispatch overdue’. How can I clear th...
Selling my product
Hello I’m having issues with an item I’ve sold. The buyer is saying he’s received a different item to what I posted out how do I go about this?
Returns label will not print
Hello I have received a returns label to my registered email address but when I click on the print option is just says something has gone wrong. I have noticed that the username on the email does not fully match the username registered on my email ac...
Cancelled Purchase
HiI have a buyer that has cancelled the purchase - that's fine, but my question is, if I want to re-list the item it says I have to re-list with fees. How is this right when I have not cancelled the purchase?any help would be appreciated.
Joining the VeRO programme
Hi all, I have emailed the VeRO team to join the programme, but I wondered if there was another (quicker) way to join and protect my brand? Any help/advice greatly appreciated! Thanks
Auto relisting items that have previously sold.
Hi Everyone, For the last few years occasionally I would sell an item, that I know sold previously, at first I thought it was me and maybe I had a mistake on my listing where I said I had 2 of the item and that was it.I then cancel the order for bein...
Getting a refund paid
Without any action on my part an order was cancelled and I received an email from eBay confirming I would received a refund within 3-5 days. Now beyond that period I have not received the refund. How do I get this paid?
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...
turning off auto accepted returns
HiI have the automatic accept returns turned on, but i now wish to turn it off, but i can't find the option to do so.can any one advise how i can do it?
Seller has scammed me
Seller has scammed me by sending a fake tracking number. He also has zero reviews on his profile and has tried to sell me an iPhone 16 pro max new for £500. I put in an “item not arrived” case with eBay but they haven’t done anything about it and jus...
listing removal OTC cream
Just has a listing for Voltarol cream removed as it is against listing policies, however there are13 live listings for the exact same product.Anyone else had this problem
Postage wrong
Hello. I have accepted an offer for an item, and when going to download the postage label, it is through Royal Mail and the parcel restrictions are 61 x 46 x46 which is too small for the parcel, which is 81 x 46 x 18. I specifically wrote the weight ...
Customer Service AI Claims outside working hours at 11am and 2pm today??
Called the customer service phone line, get's through to the AI, well thats Interesting on it's own, then the AI says customer service is closed and called outside working hours, called at 11am and then 2pm today UK time. So what time do you work?
Yodel delivered to a wrong door which I dont know where it is!
I contacted Yodel and they asked me to contact the seller. Contacted seller but the seller is asking same question again and again with different wordings etc. Went back to Yodel and they are saying they can't do anything as its marked "delivered" an...
how long pending payment
I’m selling an item and it’s stuck in Pending as the buyer payment hasn’t gone through. I want to edit my listing but can’t as it’s in Pending . How long does it dtatbther
Selling
Is the global shipping program open to buyers in the USA , the items I have got on the GSP don’t seem to allow shipping to USA , and I have not excluded the USA, and I believe the items are eligible for shipping
Log in suspect
I got warning about suspect log in. I did log in, correct time and date. But the address is not where I logged in. I've had this issue before, is it a common error with ebay? Can I just ignore it?
I made an error on my listing which I can't now mend as I received bids
I made an error on my listing of a set of 3 pans. The photographs show the correct sizes, but I made an error in the description. I have received bids, and so the system won't allow me to amend the description and correct the error. How can I resolve...
Requirements for selling batteries in the EU
I was sent a message stating:We’re reaching out to you as you sell batteries or products that contain batteries in the EU. From Monday 18 August 2025, listings made by battery producers must comply with requirements in the EU Batteries and Waste Batt...
eBay's attempt to gag free speech with spurious libel warning about Simple delivery
eBay have deleted a posting I made about the massive shortcomings of the 'Simple' delivery sytem foisted on sellers.I received a warning that my posting was libellous in that it questioned the brainpower of the people who invented a system that allow...
Closed Return Request
I bought an AirPod Pro case from a seller here in eBay, unfortunately it didn’t connect to my phone and the seller is not honoring the return policy. Turned out he closed the return request that I opened and I can’t even apeal. what should I do pleas...
Just wanting advice
Hi,anyone?. Just after a bit of advice please. The last couple of months Ebay has warned me about seller performance being below what they expect due to listing cancellations.when I list an item it's a 7 day auction. After 7 days ebay keep relisting ...
Sold items - funds not received?
I sold 2 items at the start of last week. Both have been delivered, & I haven’t received any issues or complaints from the buyers.. The funds haven’t gone into my ebay balance yet though? I’ve left it a week now thinking it was just some sort of syst...
Order number: 04-13880-28040
I purchased this item number and wanted to return it the items came in 6 boxes while Ebay sent mz only 1 returning label and I needed another 5 labels to return the remaining 5 boxes. How should I go about it. Thanks.
Paypal fraud
I have closed my paypal account because I have found from my bank statement that the have been duplicating my transaction payments. Has anyone else had this problem. Is there a more secure way of paying on eBay.
Create new postage policy
Hello Community, I’m trying to create a new postage policy but keep going around in a loop. How do i do this as a private seller Many Thanks kate
Tv - No tracking details / No proof of delivery- need refund
I purchased one used Sony TV on 20th Nov. Immediately after payment, I asked the seller to cancel the order and don’t despatch it. He asked me to cancel the purchase . He also agreed for the same ( our proof of chat attached ). Later on, when I cance...
Want to start selling but this is my new account
Hello, I have made this a new account about 3,4 days ago and want to start selling on this account but I am afraid If is start selling my account will be suspended because its new account.could you help me in that please
Moved to Australia - now Australian Bank Account cant access funds
Hi there I moved to Australia six months ago and am unable to access funds despite several calls to Ebay. First of all they said I would have to open an Australian ebay account and they would transfer the funds. They didn't. Today, several weeks late...
uploading CSV file
Hi all, Just need some help please, I am new to this action, so please bear with me, I am in the process of learning how to upload a CSV file to bulk list item onto eBay, I have my file ready and currently in uploads section on eBay, my question is, ...
Getting a refund on item sent without my consent
I bought an item from a seller and after payment they contacted me to say it was out of stock. They asked if I’d like to wait for stock to arrive or a refund. I asked for a refund and proceeded to buy the item elsewhere. After a few days the original...
sending multiple items to one buyer
ive sent item with another item (eBay didn't combine postage) so item is still showing 'buyer paid - send now'. How do I mark it as sent without purchasing a not needed QR code?
Bought fake aftershave reviewed it before opening
Bought fake aftershave reviewed item before opening it and it's fake
Does anyone one know why an account would be restricted from selling indefinitely? I’ve not had a me
I’ve not had any messages explaining why, but the account has been unused for about five years, previously have five stars at a high number for selling. Have bought a few things since, but could do with selling too.
Can I change payment method after buyer has won thecauction
I sold large item but said to pay cash on collection . This is first time I have sold an expensive item £200 and realise I should have accepted payment via eBay. it is 5 days since fhe auction closed and the buyer still hasn’t contacted me to arrange...
How do I navigate my way to contact an agent on ebay rather than the automated response
refunds How do I navigate my way to contact an agent rather than the automated ebay service
How do I complain to e bay about how impossible it is to actually speak with a HUMAN
How do I get to SPEAK with a HUMAN on e Bay?
Seller cancelled order now stuck in basket
I won an auction but before I had the opportunity to complete the PayPal transaction, the seller cancelled the order with the 'Buyers address incomplete' option. This was clearly because the item had sold for less than they were happy with and they h...
Payment hold
What are you supposed to do if you have done everything correctly but the buyer hasn't gone to pick up there items, i can't receive money until everything goes through the long process even though the item has been paid for, it isn't my fault even th...
Editing tracking number from "Ebay simpel delivery"
hi, due to a request from the buyer, I ended up using a different service rather than the one offered by Ebay simple Delivery. Got a new tracking number and the item is being shipped to the correct address, but I have no way of editing the tracking n...
Postage Lable For Royal Mail
Postage automatically chosen by eBay via Royal Mail, eBay know what the item was, Batteries, but it turns out batterries are prohibited by Royal Mail,they are now stuck in a depot waiting to be checked and most probably disposed of, that will be a £2...
Global shipping centre address to Europe
HelloHow does one get the global shipping centre address to send an item to before subsequent shipping to Europe?Thanks for your help Regards
Listing for Lightburn Laser Engraving/Cutting Software
If you or someone you know responded to a listing around the beginning of November 2025 which offered a Pro License for the popular Lightburn Laser Engraving/Cutting software then you have, as I did, fallen for a scam. I have been in touch with the p...
Selling to Jersey
Hi, I have a buyer interested in an item that I am selling but they are based in Jersey. EBay is recommending simple delivery for domestic delivery and I believe it adds protection to both parties when this delivery method is used. However if I enabl...
Trade-in Items: Consoles
Have a PS5, originally purchased at auction. Subsequently, previous owner was banned from Playstation network; therefore unable to logon to purchase games online digitally. However, console still works as standalone unit - accepting game discs. The a...
Buyer returned to different address ebay favoured buyer
I sold a laptop and the buyer opened a return.The buyer was supposed to use the official eBay return label, but instead they sent the parcel to a completely different address. (eBay auto generated label, buyer sent back, tracking shows as "delivered"...
Combined Postage
A buyer just won two of my items that I listed both with Simple Delivery.Is it possible to combine the postage on Simple Delivery? If not, what's the best way around this so he only pays one lot of postage.
Seller won't send a VAT receipt
I am a VAT registered and have requested a VAT receipt but the seller business refuses to send one, even though the business has confirmed it is also VAT registered. It says that it is not obliged to because I purchased "as a private individual and n...
Show number of INR a ebay user has had in the last 12 months.
INR is a pain in the backside for anyone selling low value items, where sending the item as a Tracked delivery service is too expensive, in a saturated market where Free delivery is the norm, eBay users should be able to see how many INR have been fi...
Hi.item wasnt delivered as stated. I tried to sort.could only do on 'report' but only want to know w
Hi. Item not delivered as stated.what do I do as link not successful
returns
Hi I return a package to a buyer and they received it 7days ago and have also added they are trying to repay but can not navigate their way through ebays refunds and I not received the refund through ebay . any ideas
Buyer collected in person rather than post - how do I get paid?
Buyer selected postage when buying but then was close by so came and collected. He has left feedback saying he’s happy but neither he or I have an option to mark saying he has the item so the funds aren’t on hold - I just have an option to arrange po...
Business profile
I am trying to revise a listing offering free postage but am unable to as it states my "business profile" is changed. What does this have to do with posting an item? Ebay seem to be making posting letters and small packets deliberately complicatedAls...
Item not arrived
I made an order on a guest account as I forgot i had one. 1 of the items have not arrived I’ve contacted the seller had nothing back- I’m struggling to request a refund as I made the order on a guest account so is saying the order can be not found- a...
Resolved! Advice: UK private seller/personal info
Hi, I need to ask if a buyer will receive my name and address as part of their confirmation email. I am a private seller and have probably sold less than £500 worth of items in the last year but in my overall sales over four years it is probably clos...
Resolved! Where can I view messages sent to a seller during a missing item conversation?
I may be missing something obvious here. I've sent two messages now to a seller whose item is stuck in transit with Royal Mail. That's all in hand at the moment, and they're responsive, but I can't find a place to view the messages I've sent to the s...
page progress
Please suggest something to make my shop remarked increase in income
problems uploading templates
Hi, I have recently changed my computer and I am now having a problem uploading my items I am getting the message, Warning - Returns policy attribute returnDescription not valid on this site|returnDescription||Warning - If this item sells by a Best O...
Product recalls : EBay's responsibility and feedback for the seller
I have just had an E Mail from EBay about a product recall and they have advised me to contact the seller. Helpfully (not....) the E Mail was from an "unmonitored E Mail address".Doing some research it appears EBay will not get involved and I must th...
Resolved! Insufficient Postage from Seller
Hello, I sold an item with free postage and used Standard Tracked Delivery, purchasing the postage label through eBay. Unfortunately, the item has not been delivered and appears to be held somewhere. Royal Mail told me the reason is “insufficient pos...
Toy cap guns
I have had 2 warnings trying to sell 2 vintage toy cap guns from 70's on Ebay, it's not right that we have no way of arranging, or appealing the decision, considering that Ebay hasit listed from other sellers. I want the unfair warnings removed from ...
How to return an item that you never ordered
Got a package that had my address on it but someone else's name , have checked my neighbours in my estate and they don't know them. How can I return it to the seller as they may have to give the person that bought it their money back or a replacement
Simple Delivery
So we are forced to use simple delviery but my package was too big so I used my own carrier (DPD) who aren't an option with SD anyway. The customer paid Ebay for SD and I paid my courier to make the delivery. How do I get the money the customer paid ...
Charity giving information where can I find it for 24-25 tax year?
Im looking for my information on my Charity giving for tax year24-25 ?
International postage Royal Mail
Hi I’ve sold a coat to go to USA and label has been done for Royal Mail by simple delivery but it weighs 2.3kg. Does anyone know if it will be ok as it says 2kg in the label details ? Has anyone had to pay any additional charges ? It’s going to a shi...
Losing on a bid, then the item being put up for sale again.
I recently lost out on bidding for an item by a small amount and the item was listed as sold. However a few days later the item reappeared for sale, by the same seller, with a much higher starting price that the one it was supposed to be sold for, is...
Overseas purchase
Hi there, I purchased a pair of secondhand “waterproof boots” from USA and ended up paying more for the postage and taxes than the boots. The boots ended up to not be waterproof as advertised and the seller just said to refer to EBay. if I asked for ...
Collection point continually refusing parcels
I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...
eBay U
Hey everyone , I recently entered the eBay sellers up n coming competition which the cutoff date was a few days ago - I had video links stored on drop box for the entry. I had an email from dropbox saying someone called Samuel Hickley wants to view t...
Resolved! Switching delivery service after sale
A buyer bought 2 items from me, electronics and quite bulky. I'd like to package everything into a big box and use DHL instead of Royal Mail/Evri. I plan on paying for it, but not sure how to proceed since I've got prepaid labels from sales with trac...
Selling
Can anyone help me I had an item for sale at £1620.00 accept an offer at £1600.00 but when the offer came through the offer states I will only receive £1562.06 and I don't understand this as the buyer pays the protection fee
account
I need help with my seller account.My account was restricted when I tried to list my first product.During the process, I connected my Payoneer account, but Payoneer showed that my password had expired. I had to create a new password, and right after ...
Evri
I've just noticed that my latest LP purchase is unfortunately once again being delivered by Evri. This is despite my last purchase and several others before being damaged in transit by Evri. I have complained to Ebay about them and they have refunded...
Where is my purchase coming from?
I have bought and sold on eBay for quite a few years now, but in the last 2-3 years more and more is being sourced from the far east. I don't have a problem with this especially when the quality is good and the prices are generally exceptional, but w...
HMRC Threshold
I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.
How do I prove that I am over 18 when making a bid on an Item when I do not have a credit card
I wish to make a bid on a wood carving gouge. How do I prove that I am over 18 when I don't have a credit card only a debit card ?
Buying
I go to buy something on the eBay app , never normally had a problem but now it comes up in red at the top saying my payment couldn't be made and to select a different pay method , how do I resolve this ?
Listing
I am unable to list my item to sell-Ebay site tells me that the "my location" information needs addressing.Checked - all correct -still won't list. Anyone else with these issues?
received book which was not ordered, what do I do ?
I have received a book which I have not ordered, how can I send this back to the seller
Your seller account is restricted
I have recieved the returned item back from the buyer(by mutual consent) but now my account is restricted beacuse they have not refunded him, how do I solve this, the Ebay chatbot is a waste of time....thanks
USA Tarrifs
UPS are asking for 90USD in tarrifs on an item I have sold to a customer in the USA. I can't get a reply from the buyer, as to whether they are happy to pay it. Can they refuse to accept the item and what would I be liable for?
Relisting after seller cancelled
Im a seller, someone asked to cancel order and now I cant relist its only showing it as cancelled, no options to relist
Starbucks cup
Hi and I'm still waiting for my delivery from eBay a Starbucks cup and didn't come yesterday and didn't come today I been waiting a while now for my delivery what day is my delivery coming??
My item hasn’t reached buyer
My item hasn’t reached the buyer and it’s been more than 12 days , evri are saying they don’t know where it is , as a seller what should I do next ?
multi channel fulfilment from UK amazon store for a product to Europe via global shipping
I have tried to set up a multi channel fulfilment from UK amazon store for a product to Europe via global shipping. However, it says error in address in Amazon when trying to create the shipment since it is not a UK address. How do I address this? Th...
Parcel too big!!
I have sold a doll house and the buyer has already paid for the largest royal mail shipping label, but the parcel exceeds the royal mail size? So I am going to have to switch couriers. How do I do that?
Submitting a request to void postage for an item that I didn't post as a seller?
How do I submit a request to void postage for an item that I didn't post as a seller?I've tried and tried but am now tearing my hair out!!!!Thank you
Frustrated Customer
Is it getting more difficult to actually SPEAK with a HUMAN at e Bay, or is just me!! Over the years it has been bad, now it is virtually impossible! Will be leaving after Christmas. Life it to short. Shame on them!!
income tax
I dont quite follow the income tax issue. eBay say if I make more than £1740 in the year I have to pay tax, they also say if I sell more than 30 items I have to register for tax. Question - If I sold 31 items at £1 each, Im well below the 1740, so ju...
I found AI generated Knitting and Crochet patterns for sale on eBay
I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...
Resolved! Gift card scammers
I recently sold a gift card but had 2 seperate people contact me (not the buyer) saying they had paid for the gift card and to advise pin number and code via email. Obviously I ignored them, however,I want to report them but cannot find out where i c...
Ebay Seller Protection is Untrue Fake
Why is this Ebay Buyer Protection a Big Scam...I have waited over 14 days for a item that has not arrived...I made a Refund request but Ebay will not Refund as Ebay siding with the Seller s ask my Bank to do Ebays Job as Ebay is getting Bad again unt...
Authorised seller badge and supplier logo
Can someone please tell me how you get the circled badge and supplier logo on the listing page. Thank you
Seller sign up
Trying to sell something but can’t get past the new sellers sign up screen. Am I missing something or is there problems at this stage? I fill my details out and continue but just keeps fetching me back to the same screen to fill details out again
I`m having problems to add NIP/VAT to my account
I`m having problems to add NIP/VAT to my account. My number VAT in Vies data base is active. I add to 5 coutries : Belgium, Czech, france, lithuenia, Netherlands. When I try Germany, Italy there is an error "We're unable to add this VAT number at pre...
Buyer asking for extra information after purchase (not paid yet).
I've sold a selection of bits as a single lot. The buyer has not paid and is now asking to only take certain items (for the original price) and wants more photos of the items they want. My take is that this is not on; the stuff was sold as a lot, for...
Order issue with a seller
Ordered item from a seller but didn’t realise it was the wrong thing. No option to cancel and the seller has refused a request to return and blocks attempts to contact. One beware when you’re buying from them two what can I do about it
Notification of product safety concerns via eBay
I received on 21/11/2025 a notification from eBay about a product recall or the product posed a safety hazard. The recommendation by eBay is to stop using the product. eBay list the item as:- "This item has been reported by UK Trading Standards for n...
VOEC Number for shipping to Norway
Hope someone can help... I have a buyer in Norway who as purchased something from me, but has requested the VOEC number be put on the shipping label. There is a "REF" on the label, but I'm not sure if that's it (doesn't look like what I found on Goog...
Shipping to US
A buyer in USA has been told I don’t ship to America and he cannot pay. I had Global Shipping activated and no countries blocked. Is global shipping to USA still suspended?
Dictated and Forced Postage Options Causing Yet More Issues
The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...
Resolved! Potal label problem
A buyer paid for an item on 1 Dec at 9.30pm so I went to print the label but instead of the postage date saying ' post by 3 Dec' which is my usual 48 hour window it says ' post by 1st Dec'. I've tried to find out what to do as I don't know if Royal M...
contact potential buyer
i need to give potential buyer to arrange a viewing of item for sale - but ebay wont let me send details
Item never delivered and returned
HiSold an item on ebay. Used ebay simple delivery, and dispatched it using Evri. Buyer requested it be sent to his local post office. Looks like item never arrived and was marked as damaged by the courier. Now the buyer is (rightfully) complaining he...
My account was suspended
Hi, i have very strange situation, im selling 3d printed items for cars, i bought some of the files with licence to sell, other im creating them my self, few of the items that sell well was reported and my account was restricted, the items are my ori...
buying from Japanese vendor in uk
if i buy a sound mixer costing £176 from a Japanese vendor, do i need to pay tax later even when the sellor specified that the postage is free?
postage
i have been selling patterns but ebay are charging me for postage on the page, and i dont have a printer so having to post items at the post office too. cant chat with admin so far. is there a way to solve that. tried the instructions to Void Label b...
cases closes without seller resolution
Hi, Can anybody guide me about a situation where a transaction defected " cases closes without seller resolution" In october was my shop status above standard but due to a defect transaction in november shop status (current) below standard. I appeale...
EBay seem incapable of linking my bank account, even though I log into my bank & approve ???
Hi. very frustrating. It says in RED that they need me to link my bank account to receive payouts. Of course I do, so it say log into your bank from Ebay, which I've done on about 5 attempts now. My bank asks me to approve on my app, which I do, all ...
Refund
A buyer asked for a refund and the product was returned to me but I never received any payment in the first place. What should I do?
Unable to resolve a policy violation listing
I have a listing that apparently has violated eBay's listing policies due to me offering to sell it outside of eBay, which I'm not, but I assume it's down to some wording that's been incorrectly interpreted. When I click the 'resolve' button the opti...
Auction
I set the highest price at the auction, the auction ended, the item did not sell, and the auction was re-run.
Scam
I've been scam on Ebay I buy items £200My items didn't come I then asked about them the buyer called me a scamer I then received a pair of socks not items I buy what do I do will I get my money bk
account permananetly restricted mc011
all my orders delivered successfully, my account suspended in mc011 , all my funds now hold, will ebay release my funds or not?
Funds issue
It says my funds are available but there is nothing in my balance
Resolved! Won an item via Auction, also placed 2nd bid near end to increase my chances of winning,
It was after the auction ended that I noticed that my second bid was shown as outbidding myself and inccreasing the purchase price, Is this a glitch ? or are we all to be careful not to place additional bids ?
Missing item
I posted a phone and buyer received today opened parcel no phone inside just phone case and parcel been tampered with a tape on it which wasn't on when I posted he has requested a refund which I did not understanding what to do try to speak to a huma...
postage
i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?
Can´t pay invoice though seller had shipping to my country - what´s wrong!!
Hi.I´m in Denmark and purchased item from UK seller that had shipping to Denmark.BUT when I tried to pay the invoice, it said "Unfortunately, this seller won't send this item to Denmark"!What is the problem? What is needed to be done in order for me ...
Seller not responding
I'm not sure if this seller is real or it was a scam I brought from a seller with 0 reviews but still went ahead try to message several time prior making the purchase didn't hear but I understand it's the busiest time of year and went ahead I brought...
