Seller not responding

[neli_3764]

I'm not sure if this seller is real or it was a scam I brought from a seller with 0 reviews but still went ahead try to message several time prior making the purchase didn't hear but I understand it's the busiest time of year and went ahead I brought the buy now option. Message after paying tpstill didn't hear back. If I dnt hear back from this seller. Seller hasn't knowledge th order it. S if I dnt hear from in the next few days. Can I get my money back? . As its only  the payment that went through and no order was prep and despatched for shipping 

[jckl1957]

You need to find the email you got from Ebay when you paid.

From that email, what is the latest estimated delivery date?

Sellers don't always respond to messages or even add tracking to show items have been despatched.

If you have not received your item by one day after the latest estimated delivery date from the Ebay email, you can open a case through Ebay stating your item has not been received.

Don't message the seller to chase delivery or non-receipt.  Open a proper case.

Report that your item hasn't arrived

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive