Non working body spray

[jojo200167]

I bought a set of 3 body sprays and one of them is not working meaning the part that releases the spray isnt working therefore nothing is coming out. I have messaged the seller but got no response 

I only want to return one not the whole set how do I do thus as when I press the return its stating return all 3 

[tressygirl]

That is correct,  if this was one listing then all 3 items must be returned for a full refund.

The seller could offer a partial refund, true,  but this cannot be enforced so if they are ignoring your messages, your only recourse for a refund  if you're still within 30 days, is to return all items,  at the seller expense,  this way:

Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

@jojo200167 

[jojo200167]

Thank you

Sent from Outlook for Android<>

[tressygirl]

You're welcome,  and please remember not to close the case early no matter what the seller may say or promise,  ignore all that,  and don't forget to escalate on day 4 if not refunded / no postage label sent beforehand.

@jojo200167 

[jojo200167]

Ok kl
Thanks again

Sent from Outlook for Android<>