Do you have a device to photograph the QR code, take that to your PO they should be able to provide the Simple Delivery .
If not , and you are triggering labels and not using them, this is how to receive that refund, it's paid to whoever paid for the label.
- If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
- If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@gypsyrose12uk
