Member To Member Support

Address verification for business sellers - I do not want to give home address

Hi, As a registered business seller, eBay want me to complete account verification now that it requires that your address on file is a verifiable physical location and not a standard PO box. I work from home and I do not want to use my home address w...

Refund scam

Hi I’ve sold a tent online in pristine condition, the buyer has received the tent and damaged it when putting the tent up, claiming that there was dirt on the pegs (after he had used them…) eBay have chosen to charge me the cost and put my balance on...

Buyers who simply dont pay

When you place a bid for an item at auction you enter into a legally binding contract to pay for that item if you win the auction.....surely thats the LAW. So how is it ebay let people place bids,win the item then dont pay with no come back at all? T...

Account suspended and closed - £950 lost

I wonder is someone can help. I sold a brand new unopened Apple iPhone 17 Pro Max. The buyer contacted me to say the item was defected even though the Royal Mail Special Delivery stated the item had not been collected from the Post Office. I asked th...

My all listing gets Policy violation i don't know why?

Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...

Fake item sold to me but can't send it back and seller wont respond

I bought a fake shirt costing £39.99 and the seller won't accept returns or respond to my messages ive contacted ebay and they said leave it with us but still not heard anything and it been 10 days

Refund issued for to buyer who cancelled - have I repaid the buyer twice?

I have cancelled an order and issued a refund for a sold item believing I was refunding the monies paid by the buyer - but it seems it has been refunded directly from my Ebay balance = did I make an error in issuing the refund directly rather than it...

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Resolved! An issue with the buyers account?

I have received a message stating that eBay has cancelled a bid on an item because there is an issue with the buyers account.However, I received this message after that same buyer had completed the purchase using "buy it now" and paid for the item. I...

I have bought a fake item

Hi I bought a golf club a couple of months ago, but only managed to get to the course last week. I popped in to the pro shop to look at other clubs and asked the pro to look at my club. The pro said that the club was definitely fake and showed me a n...

Authentication process is a Joke, so called experts could not verify authentic vintage Sunglasses

I'm in the process of taking legal action against eBay, their verification (authenticity) team could not distinguish original from counterfeit sunglasses. I have sent eBay a letter to their Dublin address and hope they will respond within the legal t...

Contacting buyers

I have a bulky item to sell cash on collection. I have a buyer but eBay won't allow me to send my address. How do we go about this. I'm relatively new to selling on eBay so any help would be appreciated

Wow, I have heard it all now

I had an Ebay agent from the USA tell me Ebay might not be the best platform to do my selling after asking what backup I had from Ebay as a seller, the answer is none. I have had nothing but worry, frustration, time-wasting. I have been on the phone ...

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

Resolved! ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked

ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...

Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Got an offer from the seller

I got an email for a coffee machine I just ordered today from Ninja-kitchen. I bought the item for £315 but after few hours I got an email from seller with an offer for £255.99. It says I have 3 days to accept this offer.why the seller has sen me thi...

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

I sold an item then on trying to print the label realised I had provided the wrong description

I sold an item and the buyer paid straight away. I have not sold anything on eBay for quite a few years and on trying to print the label I was having issues then on preparing to pack the item for despatch realised that the description was wrong. I in...

Red flags or worrying over nothing? Opinions please

Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...

Refund - Completed confused, eBay has issued a refund without item being returned / issuing label

Hello, can someone offer some guidance. I had a return request for an item (first time) and when I clicked the return it showed a number of return label options. I had no direct communications with the buyer. I purchased a return label (I wasnt given...

New Evri email receipts

Sold three items, eBay defaulted to using Evri, I paid and printed out three labels, my wife took them to the Evri Parcel shop where she gave them my email for parcel receipt and tracking. Two weeks later when the buyer is upset at not getting his pu...

Parcel still sent to authenticator

I sent a parcel on 30 April is it normal that it still says sent to authenticator and now it’s 9 May if it’s not normal what do I do?

Resolved! Listing suspended for non-existent violation

My most profitable listing 194049465192 has been suspended by the "ai bot" for an alleged violation of the live animals policy. I have appealed and provided the following details: This listing does not offer any animals for sale. Nor do any of our ot...

Resolved! Received Offer from Buyer with two addresses

In Review offer the Post to has a different address to that shown in the Buyer Profile. As I'm a private seller what issues am I likely to encounter. Should I just ask the seller where to send the item or that they should update address and send new ...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

Resolved! end of selling process

I'm coming to the end of auctioning a vehicle. I have an acceptable bid and am preparing to sell it. what is the best method of receiving the money (several thousand pounds) and when can I safely hand over the keys and documents to the successful bid...

Resolved! Scam Buyer iphone

I sold an iphone 11 online and the buyer stated that the handset had a cracked screen when they received it. I accepted a return, but when the handset arrived, it was a different iphone 11, same spec, but different imei and serial numbers. I have ope...

Buyer reported

Hi a buyer received my goods but is saying that they received something elsethey Even have a picture of the box of the new item I sold and the instructions I sent with it - but they have put an old product with it and requested a return. i reported t...

Seller compensation for item that has arrived damaged

How do I start the process for compensation for an order that has arrived damaged. The buyer has had their refund but I don’t know how to do the process for myself

I have had a buyer stating that the item he bought 4 days ago doesn't work, even though i posted it

I am reluctant to fully refund as I know the machine was working and I put a video of it working on my listing, this buyer has kept messaging me almost harassing saying it doesn't work what can I do

Consolidated data keyword for Priority Campaign

Hello, I have seen a few other posts about this but no helpful advice so far. The 'Consolidated data from placements across eBay' keyword that gets placed in Priority campaigns, is there really nothing that can be done about it? It currently has an A...

Buyers win auctions but then immediately requests cancellation

For my past 3 auctions, the listings have been live for 10 days and the winning bidder has immediately requested a cancellation. I accept because I do not want negative feedback and there is no consequence for the buyer. They can repeatedly do this. ...

Resolved! Where is my Seller Hub?!

I can never find my way around this site, once I find where some advice is, ebay change the layout. I think I have a time waster buyer for my trailer, and would like to cancel their bid and go to the next highest bidder. They promised to message me t...

Resolved! Seller sent me Aliexpress item

Hello!The AI help has been useless so I will post this here so maybe someone can tell me how to report this properly, I brought a item from a seller in the US, the item shipped from china and when checking the yodel tracking it says that it is coming...

Possible lying buger

The item I sold worked perfectly fine,now they've bought it they're saying it's doesn't work and needs a partial refund for parts. To me, this smells fishy. Any help . I'm new to eBay.

No return, no money

Hi all, I have been left in a situation where Ebay has refunded a buyer, allowed them to keep an item that I sold on the platform, and are now saying the case is closed. Im a new seller and missed sending a return label when a return was requested (b...

A seller has stolen my images

I am an artist and a seller on EBay has stolen images of my artwork from either my Etsy shop or my website. I print my original paintings on to sticker material for sale. I still have my original paintings. I have discovered that this seller has been...

Resolved! My buyer has paid but we didn’t exchange the code when she collected the item

My buyer has paid but we didn’t exchange the code when she collected the item. I have asked her to find the code in her emails and send it to me so the funds are released, but she hasn’t done so yet. I’ve tried the chat bot for advice but it wasn’t a...

Two separate sales to two accounts, one name, one address, with no feedback!

I've just sold two wheels, two days apart, to two different accounts: but both accounts have the same name, same address, and no feedback. They have also failed to respond to repeated messages I've sent them. This has all the alarm bells ringing for ...

Resolved! Buyer changed mind after item dispatched.

Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim E...

Vape starter pack

about a month ago I purchased a vape starter pack today I tried to charge the battery but the charger cable won't fit in to the battery it's to big to fit in the slot of the battery and the time has run out to be able to get a refund so what can I do...

Advice needed on return where buyer is delaying shipment and citing installation issues

Hi everyone,I’m looking for some guidance on a return case I currently have open.I sold a Botslab G980H 4-channel dash cam system (360° model with GPS). The buyer opened a return request within the return period claiming the device had WiFi connectiv...

I need eBay to initiate the carrier investigation.

I used an eBay-provided Tracked 48 label. The item was delivered empty, and Royal Mail states I cannot claim because the contract is with eBay. I need eBay to initiate the carrier investigation.

Rolex watch

Good morning, I'm selling a high value watch on your platform & someone has already put an offer for the watch. I'm a little concern with how legit the account is & what protection I have as the seller if I were to accept the offer. I believe the wat...

Buyer is claiming I sent wrong item

I sold an item 2 weeks ago on ebay, 5 days after delivery buyer is claiming I sent a spider man toy (which i have never seen in my life) instead of the items sold. I obviously do not want this item returned to me, and do not want to refund as i packa...

New item sold on eBay with 6 year waranty - how do I make a claim?

Hi everyone, I recently purchased a new carburetter kit for my Stihl blower off of ebay in December 2025. I chose the seller as he offered a 6 year guarantee Unfortunately once I received the item the quality of some of the items was very poor & I se...

Watch battery gone flat

Hi. I recently sold a watch, when sent it was working fine. Apparently the buyer has complained the it is now low and he is now causing a problem. I have explained that a battery is a consumable and I have no control over the life of a battery. Am I ...

Potential scam buyer

Hi everyone I'm looking for some help as I'm being scammed by a buyer on eBay and would like to know how to proceed. I recently sold a guitar effects pedal on eBay, buy it now £700. I sent royal mail special delivery tracked and insured. After severa...

Refunds

I had a buyer who paid but money held by ebay. Had hassle so cancelled. I refunded the money although I hadn't physically received payment. Will this be deducted from my balance?

Collect item unpaid

I have released a collect item to buyer, they pretended to pay in the app, but right now it is unpaid. They have the item. I feel my trusting nature has cost me 370 pounds here. Is there anything I can do? I have sent invoice and sent messages but no...

Buyer claimed empty package with open package

Hello , one of buyer claim missing item with open package.I sent with Royal Mail second classes large letter.She sent me open envelope picture and claim I sent empty envelope.She reported to eBay and I any refund.I couldn’t find any way to decline he...

Seller Option for Non Tracked Items

I have posted an item and the buyer has not received. I have proof of postage but no tracking. I used the eBay packing options to generate the price / label. Royal Mail compensation will not cover the value of the items. When something isn’t tracked ...

Team Access users have to have own Ebay account?

Hi, The company I work for has had a business account for years and employees access it using the log in details which are shared. We've just looked into Team Access in the hope that everyone can access seperately now, however this is only possible i...

Selling

I’ve tried to sell multiple items but on every single one it says that there’s an issue with my listing. it says my buy it now price should be 40% higher than my starting price. however, the format is already on Buy it now. this is so frustrating, i ...

Issues with DPD and Paclink? Unrequested return to seller.

Dear Community,Is anyone else having issues with DPD and PackLink? I sent three parcels on Monday and all of them have been marked by DPD for return to me. I contacted Packlink who responded re one of the parcels, telling me they are having technical...

Feedback

How can remove Negative feedback over 90 days the order cancelled and fully refunded

Scammy Buyer

The buyer claims to say the order bought from me hadn’t arrived (order number: 18-14478-95905). Since it’s untracked so I was planning to give a refund. But when I viewed his page, I found he’s selling these exact same cards separately.

Resolved! EVRI - Item is too large to be delivered? It definitely isnt!

Has anyone had an issue with EVRI reporting that an item is too big to be delivered. My buyer is emailing me daily and I feel helpless. I've tried to speak to someone at Evri but cannot get any joy. The item is definitely not too big though , its a s...

Resolved! Selling & payment

I have recently sold an item & it’s been collected, the buyer message came through as paid. i haven’t used eBay for a number of years & was unaware the buyer was to supply a code on collection. The payment is still pending in my account & asking for ...

Refunds

I am currently away on holiday until start of May. I have open return requests but can’t check if items have been received and are in same condition as I dispatched until I’m back. I wanted to check if this would cause ebay to automatically refund th...

Sellers item was damaged in transit

I sold an item in good condition it then got damaged by the courier in transit so the buyer wants a refund which is fair but how do I get compensation?

Advice needed on potential dodgy buyer. Please help!

Hi everyone,I have a buyer who has paid, but his location is listed in Ukraine but the postal address is London, but it's only a postcode. Even in order details, there isn't a full postal address. Also, he has zero transactions and zero feedback, eve...

Resolved! Simple delivery

Used Simple Delivery for the first time, got label,deposited at Pick up. Got Evri confirmation, then “out for delivery “ followed by at “local depot” a few hours later.Contacted Evri, robot said they are passing onto team, wait 24 hrs!What happens if...

buyer cancelled immediately after making several offers which were automatically rejected

Buyer made several bids on an item which were automatically rejected until he found out the minimum I would accept and won. He then immediately cancelled the offer, which meant I had to relist the item costing me £19.99 for relisting fee. This was a ...

Arranging collection

I have a buyer and need to arrange collection and payment (cash). To do this the buyer needs my mobile number so we can arrange but Ebay will not allow me to put in personal information. How do I arrange collection??? Can anyone help. The Ebay help p...

Resolved! I sold an item and seller has arranged there own courier it seems dodgy please help

The item has been paid for I have read that people do this sort of thing as a scam and the buyer can say the item hasn’t been delivered and eBay automatically pay them back because the delivery didn’t go through eBay’s postage ! I have told the buyer...

Another Sunday, another time waster buyer.

Evening allSo for the second time in a week I've had someone decide an hour or so before my auction ends that they have "made a mistake" and don't want the item that they bid on 4 or 5 days ago. Last time it was actually after the auction ended, so I...

Is 9ct Gold Jewellery Covered by Ebay Simple Delivery

I want to sell a 9ct Gold Necklace but there is no option to use Royal Mail Special Delivery on the listing, only Ebay Simple Delivery. Is jewellery covered by this method if it goes missing?

As a Seller how do I record negative feedback on a sale?

Ebay requests feedback from sellers. Until now it has always been positive and I click the positive icon and enter a short description. On a recent occasion it has been negative and I want to record the problem but on the Feedback window there is no ...

Resolved! customer opened dispute

i sent a item by global shipping it shows as delivered on 10th april but the customer says not recieved what do i need to do i cant seem to find a way of calling ebay or contact them on chat ?? the item was sent to the uk hub of global shipping which...

how do i complete the order

Hi allI missed sending an item to a customer then when I went to post the evri code had expired. To make up for my error I posted via royal mail next day before 1pm. I have proof of delivery but cant complete the order, what do I do now?I have messag...

How to resolve an eBay case - trying to get them to "step in"

Hi Guys,The short version of this is that a buyer opened a case about an item they aren't happy with on April 11th. We've both messaged and I've no intention of offering a refund, as I believe they are entirely incorrect. I would like eBay to step in...

Collection of a winning car

Buyer won my car in January and still hasn’t picked it up, he has paid for half of it but still hasn’t collected it

Collection Code

Person buying my goods is sending courier to collect this morning. I have suggested he give the courier the collection code to give to me. He has replied: "I won't be able to get the code in time. As soon as I get a collection notification I'll mark ...

Kettle gone faulty - no details of purchase

Hello I bought a Russell Hobbs electric kettle on 12 January 2025 on a 2 year warranty. Details are no longer available on either eBay or PayPal so I can't print off proof of purchase and a receipt/delivery note was not provided by the seller, who is...

Item was reported as being missing from the box

A buyer is requesting a refund as he has received an empty box minus the item. The courier left it with a neighbour, it wasnt a direct delivery. The item was shipped by Royal Mail- and I dont believe they would take the item from the box, how do I ha...

negative feed back

how can i get a negative feed back removed

Buyer has received a completely different order

I sold and sent a pair of jeans to buyer. Royal Mail tried to deliver 3 times, and I had prompted the buyer twice. I received payment on 13.4.26 and today (15.4.26) the buyer has messaged saying she’s received a pair of white trainers and wants to re...

Broken Items and Items that go missing even though all is sent RM Tracked 48

Good afternoon everyone,I’m hoping for some advice from the community.Earlier this year, I took a big personal risk and used money I had set aside for my funeral to start a small eBay business. I currently run it part-time, as I undergo dialysis thre...

Broken Parcel - How to Raise a Case"

"Hi, I sold an item and the parcel arrived broken. The buyer received damaged glass bottles (Meloni candles). How do I report this and get help from eBay?"

Report a Scam Buyer

I have had 4 buyers from 4 different locations buy the same product and then say they haven't received my item and requesting a refund, what should I do? I suspect it's a scam.I have tried reporting the buyer but there's no option for stating non del...

How to deal with false return request.

Hi there,A buyer has purchased an item from me but is now claiming it is defective.I can see from the photos they have sent compared to mine that there is new damage to the item which they have not mentioned in their return request.Their complaint is...

Resolved! Digital wall art

Hi, I create wall art, which I sell on Etsy. I decided to try out selling it on eBay. The intention is for me to send the prints using the buyer's encrypted email address provided in the seller hub.I sent the prints last night, and I sent a message t...

the reserve price

Must I disclose the reserve price to a potential buyer?

Buyer or delivery company opened package and stole items.

Buyer or delivery company opened package and stole items.currently in minus as eBay have refunded I obviously disagree as I’ve got photos when I posted the item, delivered information and then a photo from the buyer which shows different coloured tap...

Buyer returns after a month

Hi everyone,I’m a new seller on eBay and would really appreciate some advice from experienced sellers.I recently sold a Botslab 4-channel dash cam system listed as “brand new (box opened).” The item was complete, unused, and in original condition at ...

36158803****

Hi, I purchased this item which has failed but ran over the 30 day cover. Used twice for around 50 minutes total , found faulty after 30 days! Contacted seller who hides behind this 30day. I believe that the item should last a considerable longer tim...

buyer has requested to view furniture

A potential buyer has requested to view a sofa set I'm selling and purchase at that point if happy. This seems a reasonable request given the nature of the item and I've made it clear on my messages (eBay message platform) that the purchase would be ...

I think a buyer is in fact just a shoe/foot fetishist and now has photos of my feet!

Hi there Feel free to laugh- you couldn't make this up! I had a message from a buyer last week about a pair of shoes I was selling- wanting to know if I smoke and could I take more photos. It annoyed me as my description said smoke free and I'd taken...

Ebay has told me a watch I'm listing is a counterfeit item and it isn't. How do I contest this?

I listed a Rolex Oyster Perpetual 41mm 134300 Pistachio Dial 2025 Full Set, which i purchased only 3 weeks ago from an Authorised Dealer. I have the original purchase receipt and the transaction on my credit card to prove this. The ebay AI has told m...

Products damaged in transit, im a seller

I have ran into problems trying to sort these 2 cases, I have had to issure return labels for 2 of my orders because of poor handling of my parcel from Royal Mail and Evri, my product has been damaged in transit resulting in me losing my sales. I hav...

Seller Account suspended

Hi, i recently placed an order and completed the payment, but now I can see that the seller’s account has been suspended. I’m a bit worried — what will happen to my order now? Will I still receive the item, or should I request a refund? Has anyone ex...

Inappropriate images in buyer feedback

Ebay is so frustrating. I have just noticed that the buyer review at the top of my seller feedback has an image of a man in bondage (and there are more images in the review) - this is a review for a women's swim suit (which the man is wearing). I gue...

Proof of delivery AND ebay finds guilty

Hi all this last fortnight has been a real nightmare. My buyer made an offer I used Royal Mail 48h insured postage, and received the tracking confirmation of item delivered. in the two weeks that have passed eBay requested proof, received proof then ...

Blocked buyer creating multiple accounts

I blocked a buyer who was making really low offers on my items. They have since created new accounts and bought the same items which I have to keep cancelling as I foresee issues. I have now reported them four times for this and ebay are saying they ...

Resolved! eBay Appeals - Rejected

Hi All If an article is listed as "Echo Dot 5th Generation Outdoor Wireless Bluetooth Mini speaker" what would you expect to get? A quick check and 'Echo Dot' is a trade mark of Amazon and so in violation of their rights. I reported an item with this...

Speakers Listed Then buyer wants to return

I listed some Kef speakers and had a buyer offer which I accepted. He came tomorrow house, listened to them, all well and good , we finished the transaction with code etc, he loads them into his car and heads home. I get a message from him in the eve...

Resolved! Seller Protection

I recently sold an expensive item. Item posted by simple delivery. Proof of delivery with photo provided by Royal Mail. E-Bay stepped in - "We'll take it from here". Customer support made decision - no refund as proof of delivery. Buyer claims non re...

What to do with closed case?

Purchased a gaming desk. As per the listing the item’s packing may be damaged but item is intact and comes without assembly instructions. Received the item in a mangled packing and main piece broken. Contacted the seller and received 20 % discount. P...

seriously struggling with ebay

been a seller on here for 20 years and im seriously struggling with ebay the past 12 months as a company and the customers on ebay, from continously screwing me over and bleeding me dry with fees/charges and paying me a week later with ridiculous exc...

Unfair Advert Deductions

ebay told me I am getting £153 for an item and then later say they are giving me just £143. They took away a whole £9.2 without letting me know before selling the item. I need a review from ebay on the deduction

Resolved! sending a high value item abroad

im sending a £2000 Brompton bicycle abroad and worried it might be a scam . eBay profile says USA as location but is txing me on a UAE phone . can the buyer ever say item not received or something else and claim their money back ?? thanks

delayed delivery

Hello everyone, I have a problem. A customer purchased from us, and the shipment was delayed by a day due to the courier's fault. Now the passenger from us has been charged 2000 for the lost shipment. Has anyone else experienced this? Thanks.

A buyer has retracted a bid but I can't find where to see the reason?

Hi there A buyer placed a bid on one of my items but then I had a message from eBay saying they have retracted their bid. The email from eBay says " you can view the retraction/cancellation and the reason provided by selecting the (bid history) from ...

Post Office Lost Item

Hi I took my parcel to the Post Office and they printed the QR code label.There is no tracking after 5 days and Royal Mail when I called them said the QR code was never scanned so no clue where parcel is.I have kept buyer fully informed.Can I claim c...

Wrong charge of insertion fee

The wining bidder hasn’t paid.After 4 days the listing was cancelled.The insertion fees was waived, and now I received an email from debit collectors.This is clearly a mistake from eBay.I contacted eBay several times, through the contact form, and ke...

contact details in advert

Hi, Im trying to sell my motorhome but the advert is showing my contact details including home address and phone number. how to I keep this private??

VERO - why was my report and appeal not upheld?

Hi all, I mainly sell on Amazon, sell only my own products which I am the manufacturer of and own the brand name for.I recently lost the buy box on Amazon for one of my products because the Amazon bots had found it for sale much cheaper on eBay.I loo...

Non collecton of purchase

Hi, I sold a machine on Ebay on 27/02/2026 and he paid £750. I have received the money into my bank account less the Ebay fees. I have messaged him several times and once he replied and asked if he could pick up the machine but then did not followed ...

Seller

EBay closed my account as I didn’t have invoices for my items, I have a balance I can’t use. Outside of providing them with what I don’t have- is there anyway I can get my account reinstated ? Also, are those funds now lost?

How to get Authorisation Check on premium item?

I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...

Can I launch a second appeal?

A buyer recently asked to return a laptop saying that they item was defective and not as described. He sent photos which showed a dent, but wouldn't clarify where the dent was so that I could check my photos. The item was sent back to me, and after c...

how to issue partial refund after clicked return

I am a seller, and the buyer sent a return request. I saw the option of refund (including full refund and partial refund) and return (need to get a label). I was just clicking around to see what is going on, but after I clicked return, I only have th...

Cancelled an order and issued refund - postage cost have not been refunded by ebay

I recently sold an item with simple delivery where the seller (me) paid postage. It was an oversized item and ebay seems to havr removed that option from simple delivery so when I came to arrange shipping the only option available was a medium parcel...

Delivered to wrong house

Had an item delivered yesterday but not to my house. Obviously the seller sees it as delivered on courier tracking. POD photo is just a wall and bit of garden. The item isn’t even in the photo . Courier is DPD. I’ve knocked on doors but no one has it...

Non Payer

When a buyer makes an offer which is accepted and then they don't pay do they get a well deserved defect?

eBay Account Suspended and no xplanation given, contacted support but it all AI generatede

Hello.My eBay account has been suspended all of a sudden, and no explanation was given as to why.If I try to communicate in the Live Chat, it is all AI generated garbage and it leads nowhere.When I send an email to their customer support, I get an IN...

Unable to alter tracking info different courier

Hi all My issue is as followers aside from going around in circles with Ai.A few days back I sold 2 items, they paid and I promptly set about obtaining/getting them collected from me via royal mail, and sent to the buyers.When royal mail arrived to c...

Fraud

I had a transaction not recognised by the buyer for 3 items they brought on yhe 20th of February but it took until the 6th of March. EBay sided with the buy i have lost my 3 items and eBay have emptied my balance and are trying to take the rest from ...

Resolved! Buyer has issued a return request on an item that has been damaged after leaving positive feedback

Good Evening Everyone,I'm a small business seller and offer a 30 day no quibble returns on all listings. A buyer has messaged today stating the item they purchased is damaged. This was delivered on 23/03, the buyer left positive feedback saying they ...

Buyer wants to organise own courier. can this be done safley?

Buyer wants to organise own courier. Can this be done safley?Any help please

Making An Offer to a Buyer

I have a live listing and have allowed potential buyers to make offers. However, I have an e-Bay account holder who has messaged me directly, offering to buy the item at a stated price and that I should make an offer back to them at that price, which...

Resolved! Item collected, didn't pay.

New to selling and didn't realise needed a QR or 6 digit code when your buyer picks up to release funds.Payment being held.Buyer not responding. Collected. Have video evidence of pickup (Ring) and screenshots of being thanked by buyer...seems I'm stu...

I recently ordered an item on ebay, now I am getting whats app messages

I recently ordered an item on ebay a few days ago and today I have started to get whatsapp messages from unknown people, is there a way I can stop this? I have added a photo to show the conversation, thank you

possible scammed by buyer

First time seller here. I sold a very valuable grade 10 Pokémon card and sent it 23rd March. the buyer has marked it as not received on 26th March(today) after Royal Mail saying it has been delivered since 24th March. The tracking number shows proof ...

Releasing collection code prior to collection

My gut says no but I don’t want to miss buying this item. The seller is insistent I release collection code now, even though courier not arriving until tommorow please advise/ reassure seller been in eBay 20 plus years and had 100% feedback. Am I wor...

Scammed by buyer.. Help

HiMy son sold a Pokemon card which was graded via online auction. Buyer purchased and paid then immediately raised a Item not as described claim saying the card was not perfect when the card was in a sealed package from professional grading company l...

Global Shipping to a new member

I use Simple Delivery service, a new member (10 days / 1 feedback) from USA has just bid on a book costing £70.00, being in UK myself it will be via Global Shipping. For some reason I am thinking this is a scam, am I covered for the amount by eBay if...

Difficulties with arranging buyer to collect

I recently sold a dresser on eBay. It was listed as collection only. It was purchased buy a buyer who said they would arrange for collection. The item has been paid for but despite multiple messages to the buyer asking them to let me know when they w...

Contact prospective buyer

Can a prospective buyer try an article before they buy?How?

I accepted an offer but payment not received

Hello,I accepted an offer on an item and I thought eBay automatically took payment from the buyer without any action from me. However I haven't received the payment and the item isn't showing anywhere as 'awaiting payment' and is still in my items fo...

Misuse of return refund policy by buyers

I am a private seller. I only started selling a few bits this year as I'm having a clear out. My profile clearly starts I do not accept returns. A buyer wanted to return an item because it didn't fit them. The item was accurately described with clear...

suspicious activity and payment for item

Hi, I just sold a heavy hifi item for over £100. The final bidder was allowed to retract their bid with the explanation that they entered the wrong amount. Yeah, right. So how come there were lots of bids from them throughout the day today, competing...

refund

Hi AllA repeat buyer (one delivered, one posted) asked me to cancel his third order before I posted it, saying he made a mistake and wanted to buy another item. I cancelled it and money came out of my account straight away from previous sales. As far...

Change in counterfeit policy?

Is there a change in Ebay's counterfeit/fake item policy? They used to support buyers who were duped by sellers of fake items and remove offending sellers from Ebay, but now they seem just to allow any seller to sell anything. Is the site just too bi...

Disputed buyer return request

I sold an item that was as listed and photographed. I have 100% positive feedback and Ebay rate me as an above average seller. Fifteen days after receiving the item, the (new) buyer asked for her money back. She has not replied to my requests to be t...

Resolved! Theft

Hi, I’m new to actively using eBay but have had an account for years. Thought I’d sell some old computer games and I’ve been the victim of a pretty brazen theft. Buyer purchased a game off me for 25 pound, I didn’t send it tracked (live and learn), b...

New User - Two Suspicous Offers Within Minutes!

HiI am a new user and have listed a laptop for 'Buy Now'. Within minutes I recieved two suspcious offers which I declined. Neither had feedback to I declined both. Is this common? Any suggestions to keep myself safe? Thanks Dave

Item delivered to address customer supplied at check out but want a refund

Item delivered to address given at check out. But customer wants a refund or replacement due to them supplying the wrong address. Need to speak to someone at eBay, has anyone have a contact phone number.

I recieved an offer but it says this 'Buyer prepayed your listing......

I recieved an offer but it said this in the message, is it a scam. I'm assumming so but dont use Ebay a lot. 'Buyer prepayed your listing. However, suspicious activity was detected on your account. Re-verification is required to finalize. [check-993....

How do i get an account payout hold unlocked? Issues detailed on Ebay email sorted

I sorted the issues detailed in the Email about the payout hold, and the instructions after thats done say to simply reply to the email and they'll review my account and lift the hold, except its a No reply email and i just get an instant automated r...

Buyer refused to pay after i declined cancellation request.

Buyer requested cancellation without giving reason. I declined and now the buyer is refusing payment. I can’t cancel as eBay won’t let me. What do i do as the order is still shown as live a week after the auction finished.

Buyer kept item + got full refund – eBay blocking my appeal with false restriction

Hi all, looking for some help as I’m getting nowhere with support.I sold a Pokémon TCG bundle (ETB + 5 tins), and the buyer opened a “not as described” case 7 days after delivery.The issue:Case was automatically closed in the buyer’s favour within mi...

Very obvious FALSE PRICING ON COINS

How do Ebay let very obvious mega inflated prices for coins , such as £4000 for a £2 coin and more a and very obvious CON get listed. Not only that , but there are literally dozens of these adverts which are putting off buyers looking for the genuine...

Resolved! Offer not sent by me

I was selling some brand new boxed sandals on ’buy it now’ format. An interested buyer messaged me and asked me a question and there was a ‘send offer’ button. I replied to the question but didn’t press the send offer button. She then asked another q...

Resolved! Sold an item only for ebay to close sellers account once sent

eBay have closed my buyers account once my items have been sent . Told me to contact the delivery company to see if the delivery can be returned . so I’ve lost the items , not been paid and it will be interesting to see who is paying the postage cost...

Unfair negqtive feedback

Hello all,I was selling 3 bottles of contact lens solution in one listening with iption to pit to the basket 1,2 or 3 and with cleear description that the price is per 1 bottle. With the last bottle sold and posted it received negative feedback becau...

Weird payment dispute within minutes of order being placed.

Hoping I can get some help with this one...A buyer placed an order this morning - not huge - and within minutes of placing and paying for the order they filed a payment dispute through their payment provider saying that they do not recognise the tran...

UK Postage with Sufficient insurance for item worth£15000.00

Am a UK based private seller and want to sell a luxury item within UK only, not international, with a value of £15,000.00. Can anyone please suggest which courier/delivery service I should use because eBay’s options don’t offer enough cover? Thanks!

Buyer claiming items weren't delivered though tracking clearly shows they were.

Hello wise ones! A buyer recently purchased three vinyl 12" records from me together. Following Ebay advice I posted the three records (plus two free records I had enclosed as a gift!) TOGETHER using the same Ebay Tracked Postage Slip that was printe...

Delayed delivery

I posted an item which got delayed through Evri. The buyer said the parcel hadn’t arrived so was refunded. The parcel arrived today but on looking, the case is closed. I’ve tried the help line but they say it’ll have to go to another department and s...

Resolved! Buyer wants to send a watch back after having the watch for over three weeks

The buyer wants to send a watch back after having the watch for over three weeks I don’t agree with this

Buyer cant collet item after paying

The buyer can’t collect after purchasing batteries from myself, the add clearly states collection only as it was large battery, will I get charged if I refund him, as that what it looks look if I go down that route? I’m not very well versed with sell...

Listings with telephone numbers attached to the description . rule confirmation ?

Listings with telephone numbers attached to the description . rule confirmation ? Ebay are saying it is OK to do this . I reported 2 items as I thought it was unfair as I wanted to sell the same item but on reporting this infringement Ebay says ........

stealing of watch by E BAY I have lost my watch thanks to ebay policy

I have lost my watch thanks to ebay policy sold watch buyer said there was a fault. which threr was not they decided that the buyer should get refund and they told buyer he could keep watch. This can't be right need advice on taking ebay to court. th...

Scammed

Hello I’ve been scammed and I need to try and get my money back , this was the eBay user account they owe me £450

regarding member requesting to pick up item from me

A member has contacted me through eBay message system, they have asked if I have a pick up address so that they can pick up themself. I have answered them that they must still purchase through eBay then I will contact them. My question is I am assumi...

image storage opt in

As a member since 2004 I am pretty sure that I actively opted out of the catalogue in 2009 which was an opt out option when Ebay first released it. I forgot all about this potential image storage catalogue and any potential involvement in it until I ...

Buyer has requested a return and substituted another item in their return request

I sold some PC RAM, not something I usually sell. The buyer has opened a return request to say they have not received the item in the listing. This is untrue, I have only ever sold two sticks of RAM and these are the two from the listing that I sent ...

returns

hi, i have sold a item as a private seller, this was a used item, sold as seen and untested, but the buyer wants a full refund and postage paid by myself please help.

Winning bidder didn't pay - now bidding on the relist at a lower price

A buyer who did not pay for the item he won, is now bidding on the same relisted item at a lower price. I would prefer not to sell to him, but I don't know if that is allowed. I feel I have been played so that he can win the item at a lower price sec...

Help with restoring my account

I have tried to resolve account restrictions and I am completely at a loss as to how to restore my account. Several of my items were unexpectedly broken that I had posted to my customers, and I had a very high rating of positive feedback, which has n...

unknown email?

I have just had an email from ebay saying that my account details have been updated but I don't recognise the IP address and also it says I'm running windows 10 which I'm not, please adviseThanksCarol

I sent the buyer what they ordered, but they claimed they ordered something else, no I have been hit

I've been doing ebay for over 10 years and I have never had such a bad experience not just with the buyer, but also Ebay. 10 years of hard graft making sure I get all orders out on time and making sure I send the correct items. A buyer purchased a pa...

Resolved! Buyer not closing INR Case

I sent a small item by letter post with custom postage (no tracking, only proof of posting).A not received case was opened, but later the buyer confirmed that she had received it.I have requested she close the case, but as yet this hasn't happened.As...

Resolved! Appealing reported buyers decisions

I have had a couple of buyers recently claim NAD and returned. Discussions with the buyers has highlighted that they have ordered the wrong item and not read the description properly. In one case, the buyer attached a photo to the NAD claim that lite...

charged twice for brooch

I ordered a vintage Celtic Scottish mixed agate brooch on 4/3 [Removed by moderator] and then I got an email from ebay@ebay.com to say it was no longer available. I found the same item and ordered it from [Removed by moderator] another seller on 6/3....

Failed authentication

Hi. Could you advise how I can appeal failed authentification of a stone island jacket and all consequences of it? I’m 100% sure it is genuine and have a certilogo confirmation of authenticity.i can’t find such category in customer service / Help sec...

Order number: 11-14312-88557, i was wrong,i need to pay her back & change my feedback please

Hello,i was refunded for faulty item ,turns out it is working,i was using wrong lepro app,PLEASE HELP ME RESOLVE THIS,AS I FEEL TERRIBLE . My message to seller below....hi sorry about this i was using the wrong app my app is for my old smart led bulb...

Buyer did not leave code on collection. Ignores messages

Resolved! Potential buyer since 2019 but no feedback at all

Looking for some advice, listed fairly high value item and have potential buyer, due to item been electronics there is buyer protection but no seller one, potential buyer has no feedback at all but been a member on ebay since 2019 which I find it a l...

buyer no contact

I make pool cue tips to size. Customer bought one but didn't state size. Got message later on from another customer telling me a size. since they are different accounts and both accounts only joined on the day I sold it seems a bit suspect to me . Ha...

Resolved! Scam buyer

Im selling a vehicle and a buyer with zero feedback has 'bought' the vehicle but no payment has been made, no contact made, no reply to message I've sent them. They are hundreds of miles away from me, I believe this is a scam. How do I cancel this tr...

Buyer received item three days after being refunded for non receipt

I had an overseas buyer file a claim that he had not received an item. It was sent tracked as requested by ebay. Ebay refunded him then three days later the item is delivered. Now ebay will not pay me and buyer will not pay me

Givng out private information

A prospective buyer wants to view the item I'm selling to see if it's the right one for them. Is it normal to give out my address so they can view or can we exchange phone numbers and go from there?

Large

I returned from holiday to find out I sold a large laser machine . I was supposed to post but only got home yesterday . I have arranged a courier to collect Tuesday and gave messaged buyer for email and mobile phone number for courier and to see if T...

Ebay simple delivery Yodel lost parcel, Buyer has received full refund and ive been charged for it?

HI All, Sorry i wonder if you can help? I sold a telescope via ebay. Im a private seller and this was sent via simple delivery Yodel due to size. Yodel have lost the parcel and the buyer has been super patient. However as I was unable to provide evid...

No Seller Protection

OK, I sold an iMac and got paid, sent it out with the same packaging that I have used on several others and everything was fine. The buyer contacts me a day after receiving the item saying it's damaged and they instigate a return, they send me pictur...

Scammed

I sold and shipped an item evay then permanently suspended my account the same say i shipped it and the buyer opened a case and because my account was permanently suspended i could not look into or open the case therefore leading for the case to be c...

Buyer trying to cancel after postage

Hey, I’ve recently sold a card and the buyer messaged to make an offer on a price and then paid straight away. Now as soon as the item has been posted they are claiming they want to cancel and no longer have the money, although the money has already ...

sold item on ebay buyer received it but no payment in my bank

waiting for payment from ebay but says on hold

Buyer won't collect

Hi Strange one this. My buyer has paid for an item that is collection only. I contacted him to arrange collection and he replied saying he'd be in touch to arrange a time. I've messaged him twice now with the same response but no collection date/time...

Resolved! Evri say parcel was heavier than it actually was and then Ebay deduct money from seller funds

I am a private seller so have to use Simple Delivery. I listed an item as under 1 kg with Royal Mail small parcel dimensions (because it was only 500g, and when packed was 987g and under those dimensions). The buyer chose Evri, and the labels turn up...

Purchaser complaint after 11 months

I sold an automative valve system to someone on eBay in April 2025 and he has now come back to me say it is stopped working. I am not a trader but the item was brand new and still in the box. Because I advertised it as brand new, he says there should...

Refund

Hello, a customer is refusing to honour a 30 day refund grantee as there is a claim on delivery which has since been settled. Furthering this upon fitting the door I discovered that the item was the incorrect and for a different version of the vehicl...

Buyer Return

a buyer has contacted me requesting a return however I do not accept returns to my account. They have gone through the return request process and selected the option that the item does not match the images or the description, and that’s the reason th...

Annihilated in transit sent item and immediate case closed

HiI sent a technics 1210 via tracked 48. The item was annihilated in transit despite more than comprehensive packaging, the buyer rightly requested a refund which he immediately got. The case was closed immediately by ebay meaning that I can't get an...

Can’t post my item

My account has a temporary selling hold.I would like to verify my information and remove the restriction.

Resolved! Scammed as a buyer

I sold an item, and it was new and sealed, the buyer received the item and then sent a return request saying that the item did not work or turn on (which I thought was very strange as it was new and in box). I accepted the return request and bought a...

bought item but its failed within warranty period

I purchased an item for a car, specifically choosing that particular seller and item as it was advertised as being in the UK and having a 10 year warranty. now around 15 months after purchase (bought 15th november 2024), the item is failing to do its...

Fish Cutlery with Age Verified Delivery Removed for Policy Violation

I listed a set of 1924 sterling silver fish cutlery with age verified delivery (see attached screenshot of postage policy).It was removed for policy violation.I cannot appeal the decision as this option is greyed-outThe person I spoke to on the phone...

Suspicious seller activity

I am a top rate Ebay business seller with over 5000+ positive feedbacks. I got an email out of the blue this evening telling me my account payments are on hold because of suspicious selling activity and I would now only get paid once items have been ...

Unable to List Products on My eBay Store

Hello,I am unable to list products on my store. When I try to create a listing it does not complete.Please let me know if there is any restriction or limitation on my account. If there is an issue, kindly guide me on the steps to fix it and restore m...

Reporting scams

I can’t see anywhere in the help, advice on how to report a buyer for possibly trying to scam. It has become more common for buyers to request a refund based on claiming an item being counterfeit. Then not return the correct item once a refund has be...

Contesting a return

HI.I am luck enough that I haven't had to process any returns from my previous sales, however I have now had a return request that i would like advice on please.I sold 4 hard disks as a single sale. I connected each device to a PC, erased all the dat...

"Take action now to avoid restrictions on your account" - A remorse return now holding us back?

Anyone had one of these recently? I assumed it was the usual periodic review but it looks to be a new thing. Or a new format. We have satisifed all it asked for anyway as usual. However one of the requests is to "resolve all open requests and cases"....

Resolved! re-charging customers

I am a seller. I posted an item which appeared to get lost and Ebay have refunded the customer accordingly. I have now discovered on Evri that the parcel was delivered to the customer on 24th Feb. Can the money be re-imbursed back to me?

Collection in person

Hi, I’ve sold a bedroom furniture set a week ago, the buyer has paid eBay and although I’ve been in touch with them a few times they haven’t arranged collection (it’s collect only as too big to send). They’ve now requested to cancel the order. It’s r...

Royal Mail delivered item to a recycling bin that was then emptied

Royal Mail delivered an item to the buyer's recycling bin that was then collected. We have the proof of delivery photo of the box in the bin. I cannot claim as the seller with Royal Mail directly as the sending customer is eBay, citing "We're sorry, ...