OK, I sold an iMac and got paid, sent it out with the same packaging that I have used on several others and everything was fine.
The buyer contacts me a day after receiving the item saying it's damaged and they instigate a return, they send me pictures of the damage along with a description that clearly does not match the damage. In fact the corner of the iMac that was damaged would have been impossible to break in the way the pictures show it without destroying the whole machine. The buyer actually said in their description that the corners were well protected and the damage was on the side of the screen. The pictures are totally different the buyer is obviously lying.
I reported the buyer to eBay sating this is a bogus claim and that I wouldn't be refunding. Ebay didn't respond, now they have come back and said that they have sided with the buyer without any further investigation and they have awarded a full refund of £560 which they have taken from my bank account, I am also out of time to get the buyer to send the computer back. How is this fair????? Does eBay just side with the buyer everytime? If so then I can't use them any more as I sell high value items and the risk is too great.
I can't find a single way of getting in touch with them to challenge ay of this - it just seems completely arbitrary. Can anyone advise me what I should do next?
