Member To Member Support

Guarantee electrical item

I purchased an item sept last year it has stopped working do I have any rights ?

Counterfeit Goods

How do you report sellers of counterfeit medicinal products for pets.

Fake NGK spark plugs, seller has 100% positive feedback from over 1000 reviews. I have received a refund, but they continue to list the item. There is no way that this fake item could perform under duress like a genuine article. When these plugs fail...

Counterfeit perfume

Burberry Perfume sent to me completely scentless. Also, there is a clear difference in the bottle compared to the genuine article and the seller is gaslighting me and saying they can’t see a difference! The cellophane was flimsy- when the real is thi...

Sending item back to seller

Hello, I purchased a item that didn't match the description once I received it.The seller agreed to have it back for a full refund but I said I had to open a resolution case to cover myself which they have agreed to.My question is that I have been to...

Appealin request

I, am writing to you regarding the case number (Order number ***), which has been closed by your company. I strongly disagree with this decision, as the product description does not match its actual quality. I request that you reconsider this decisio...

Looking for advice on eBay dispute – buyer collected item but funds are being held

I’m really hoping for some advice as I’m quite stressed about this situation.I sold an item on eBay and the buyer collected it in person. The circumstances were a bit unusual, but at the time it felt genuine.The buyer was an elderly man who said he d...

Laptop repair

Hi , so I bought a laptop repair service , I have send a laptop to him .I was waiting ages guy wouldn’t reply . So I started a case .. guy is replying straight away : Here is some pictures I have been to hospital . Health problems . I’ll do it asap ....

Is it just me? or there is absolutely no way to give feedback to real ebay staff about real matters?

Before I begin, I've been a seller with other accounts when I could be bothered. So I know how it feels the other way round.eBay seems bereft of humanity. the few means of giving feedback tend to be absolutely trivial things like ''how does this new ...

Counterfeit item purchased

Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...

So no insurance for seller or buyer

We sold a large machine to a buyer in Canada at the beginning of February and we have to pack these in two large parcels 28 kg each to send through Ebays Global Shipping. as we have to buy the parts for it from various countrys, it takes a while to m...

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

Resolved! Huraira Vault ARGOS Ilford

Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

didn't get a sylud

A seller hasn't sent me a stylus i bought 10th of May I was supposed to get at the 14th I waited 3 more days and still haven't gotten it. I contacted the seller but still haven't got a response yet.

Resolved! Here are the listings you reported that are included in this decision: Item: 117163916701 Samsung HT

This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...

Why is it impossible to contact a real advisor. Chat bot isnt helpful

I keep going round in circles, but can not speak to advisor

Resolved! Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

Resolved! Genuine claim?

Buyer stated item was broken (no, 'smashed into bits') in transit and claims refund. also claims to have evidence, (not apparently submitted). eBay paid refund, so all good. but I'd like to be sure the claim was genuine - how can I do that?

Buyer protection with regards to misleading sold-for price on auctions

This is only for auctions, not for buy now items.I want to know why the price shown for ended auctions from private sellers, on original listing page and also on sellers own sold items list, is higher than what was actually paid. It shows a buyer pro...

Resolved! Refund Initiated before Item found

I’m looking for advice regarding a refunded order.The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the sel...

How to get Ebay to Invesigate a Seller

Last December I ordered a £1300 Growatt Solar battery system from a seller based in Spain. they immediately issued a tracking number but the item was not dispatched. they said they had transferred my order to their supplier in the Netherlands. After ...

I've been sold a fake (counterfeit) item

Hello, I've been sold a fake (counterfeit) item, that was supposed be brand new, with original packaging. The seller admitted that this is a fake in the message communication, but he still listed it as an original. Now he wants me to return the item,...

Damaged fragile bundle – pushed into full return despite asking only for partial refund/replacement

Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....

Help with unscrupulous seller

The seller is selling fake products (Batterys that are not the spec they are sold as, and after a few months stop working). After contacting the seller all they send a whats the order number then nothing.As it took a few months to find out these are ...

buyer protection

i am a private seller (not a business) but have been charged buyer protection fees on what I've sold. How do I rectify this? Can't seem to find an answer in ebay's system. It tells me that I will not have been charged as a private seller so there is ...

Cancelling an order

I received an offer on a bottle of perfume, I accepted the offer, bought the shipping label , then the buyer asked me to cancel the order. There was no option to do that, in fact it states she has to cancel . She was messaging until nearly 2am this m...

EBay’s authentication process is passing good counterfeits

I am writing to express my frustration with eBay's ongoing issues regarding item listings being removed under claims of counterfeiting. It is particularly concerning that these items were purchased from eBay itself and have supposedly passed their au...

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

Refund for faulty product

A seller, registered as a business wit eBay, is refusing a refund for a faulty product as the fault developed outside the 90-day protection period. Still well within the 6-month period applying within Consumer Rights legislation.How do I report this ...

Fake beauty and health product

I recently purchased an beauty and health product which I discovered is fake. I have returned the product for a full refund. Does eBay have a policy about fake and counterfit products? The seller is continuing to sell this item, and I know 100% it's ...

Hacked Account?

I sold a watch to a buyer in Bangladesh, he said post it to a UK address. Item was delivered to UK address, Royal Mail delivery with photo.The buyer then filed with eBay,'Your buyer filed a payment dispute for an order placed on . This means that the...

Watch authenticity service

Can anyone comment on the watch authenticity service. I’m certainly not questioning it, but I’m considering buying an expensive watch and wonder how thorough the inspection is. Would the actual movement of the watch be checked? Do the Authenticators ...

Buying without reviews

Hello, I'm just wondering how unwise would I be to buy an item off a buyer who says he's been active for 10 years but only has two reviews. And if it ended badly would I get my money back and if so what sort of time range.thanks in advance.

Faulty Italian charm

Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could re...

review of a closed return case

Hello, I would like to report a seller and request a review of a closed return case. I purchased two chairs as a guest purchase, The chairs arrived in the incorrect colour and were therefore not as described. I returned the items and received only a ...

How do i report a seller for selling fake goods after 30 days?

I bought a Lego Mclaren P1 technic set just over a year ago and have just got around to building it only to find that the bricks are fake and do not bare the Lego Logo. The seller is unwilling to admit that it is fake and because I bought this over a...

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

Resolved! Parcel delivered to wrong address

Hi I can’t get through to custermer services as my issue isn’t listing in the help boxes. 2 parcels supposedly were delivered to my address using tracked 48 but they were delivered to another address . There is a photo when I go to the post office we...

incorrect sized boots

Bought a pair of boots advertised as size uk10 but they were us10 ( making them size uk8 ) seller agreed a return . The Post Office has made 3 failed delivery attempts what should I do now

Simple Delivery - Item Damaged

I bought an item which was delivered via Simple Delivery, but it was damaged. When I message the seller it says: "This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit...

How do you report a crooked seller

I was a fool and paid cash for an item that was faulty and poorly described . Seller now ghosting - needless to say .

Resolved! Order cancellation query

Hi there, I placed an order by accident and upon realising requested a cancellation. I have not heard back from the seller and the product is of a considerable amount.The product has not dispatched yet. My concern is what if the seller ignores my req...

FED EX FINE

I have received a fine from fed ex for an item i returned. The label was generated by the seller. They are not responding. it also seems impossible to speak to a human about this at ebay?

How would you respond to seller regarding my wanting to return an item NAD ?

These were advertised as Dark Purple Soft Touch Silicon tulips, imo they aren’t dark, more mauve & look cheap plastic quality. She’s based in the uk, so not sure what she means about expensive return. What would you reply with? as I’d have to sell on...

Seller is ignoring my messages

I bought a set of headlights over 90 days ago from a company on eBay. They seemed fine and I took my car for an MOT and about a month ago. The mechanic told me that the adjuster motor on one of the headlights doesn’t work and the headlight needs to b...

Resolved! Evri Nightmare Again

I am needing to vent a little steam following another Evri non delivery nightmare. I cannot understand why after repeated problems with this courier E-bay are still using Evri as a 'simple delivery' option.I ordered 4 items from the same buyer in a w...

Customer service phone number.

Hello. I have the following problem. I ordered an electric bike from eBay, I paid for it through PayPal. The bike did not arrive, the seller is not sending it because the bank has opened a dispute. The bank claims that everything is fine and the mone...

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...

Plastic Clarify for Cars

Last year (July 2025) I purchased the above product. I obtained four bottles and could not wait to try the product out. When they arrived it did not work and suspect it's just water.I left negative feedback and the company wanted to give me 25% refun...

Faulty item

I purchased a silver bracelet which I have worn twice, in the month of purchase, bracelet has now broken. I have contacted the seller who eventually agreed to send me a replacement as they don’t accept returns. I raised a return request due to no con...

My cell phone IMEI is blocked.

I made a purchase on February 12th, item number 287137999152. I've been in contact with the seller for over a week to resolve this situation, and in our conversations, he admitted that the phone was blocked by an internet provider. He didn't mention ...

Item not as described

Received an item, which has been clearly advertised bigger than what it is from the image shown, “large” being used to promote. Seller not interested just repeats same thing when I try to contact them. Any advice as I can’t seem to get hold of eBay i...

Resolved! Order sent pics were accurate showing wear on boxes and on description but now they are saying there

Order was sent acurate pics snd description showing boxes now they are saing there unhappy

trying to get a response from ebay regarding a refurbished purchase that has failed

I purchased a refurbished dishwasher for a holiday home in september, so it is still under guarantee. The item has a fault, which was only apparent at Easter, when the home was used. I've had a ping pong dialogue with the seller, who's insisting I re...

Support

hi asked from help of eBay regarding a seller who does not except returns bought a watch watch arrived everything looks good on inspection of the watch I discovered a mastic one on the dials it was the wrong colour I then had the watch looked at by a...

Worried about sending pre payment

I’m being told I need to pre pay via PayPal for a bike costing a large amount of money but I’m worried about just handing over that amount of money before I get to meet up with the seller and check it’s legit. Can’t I arrange to view the item before ...

Oakley shades

having bought fake Oakley's on eBay years ago (thankfully i was refunded ) I'm dubious about some i see on here now. so there's a user by the name of selling old new stock its all private listings they have sixty or so previous sales one hundred perc...

Refund

I purchased a sofa with coffee table opened a case due to it being damaged without opening and missing the coffee table.seller rang my personal number and came to an agreement to fix the leg on sofa and have a coffee table delivered, coffee table was...

Fake Micro SD card received

Ordered a Sandisk micro SD card from a private seller, turns out the card is a fake, and the seller isn't registered with Ebay anymore. PayPal have made a case, but they said they have to wait on the sellers response before I receive a refund, so obv...

Resolved! Seller hasn't seen my order, cancellation has gone past 3 business days.

Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation...

seller is saying that they will refund me if feedback changed to positive from negative.

Bought an item from a seller, which would not work. i sent out a negative feedback as the item was unusable. I was not going to bother posting it back to seller, as it was not worth the hassle, so it was going into the rubbish bin. I was sent a messa...

not recieved item and no refund

I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...

Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

Buying item

An item I bought hasn’t been posted because the seller miscalculated the cost. They have cancelled the sale but say I need to claim the refund. I can do nothing because the item is listed as in transit. How do I get refunded?

scam

purchased two very expensive items from a seller in USA .1 . Decided to return the items as hey did not match the description .2 . I returned both items in one sealed Royal Mail parcel ( I know now I should have returned in 2 separate parcels )3 . Th...

Refunding a deactivated account

I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...

Return and refunds

I purchased a pair of chairs , but only received 1 of 3 of the parcels. I contacted the seller who had actually sent the other 2 parcels to another buyer . ? I asked for a refund but the seller said they would get the 2 remaining parcels returned to ...

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Recent auction win

I recently won a 'best offer ' auction which the seller accepted. The item was paid for in less than 2 hours and now the seller is asking me to cancel the order. Where do i stand?

students microscope number 2

these are appearing on ebay sometimes with descriptions claiming they are vintage or antique. they are fake items with prices from $5 to $42 please don't be scammed - read the small print.

Seller not complaining

Can’t use internet very well need to speak to a agent please

Resolved! EBay Money Back Guarantee

I purchased a pair of brand new jeans. They are clearly faulty - about 3-4 sizes smaller than they claim to be. The seller willnot accept a refund - does anyone know if there is any other recourse here for example the eBay money back guarantee? The p...

A refused returned item. I had a monetary refund

Having received a monetary refund via eBay because of misrepresentation. I sent the item back to seller with appropriate returns label. It has been returned to me by Royal Mail. The Royal Mail label says REFUSED, what that means I have no idea.The ca...

Hi...is there a phone number i can actually dpeak to someone?

Hi..is there a phone number I can actually speak to someone please

Counterfeit Item

I bought Tacta as a present. When they opened it to play it was outside the 30 days. However it’s a fake and as we pay for buyer protection and as they have taken the post down EBay know it’s counterfeit so why won’t they give me my money back

Ebay is asking me to refund buyer for item damaged in transit that they paid for

I recently sent out an extra large item via Parcelforce in the UK. When purchasing the postage label, for done reason I had to do this via paypal? However the payment was made to ebay still. Therefore it seems that ebay have paid Parcelforce for the ...

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

Counterfeit Item

I bought a watch from a reputable seller in August 2025. From February 2026 it started malfunctioning so i took it to an expert to fix it. He told me it is a counterfeit watch. I have tried submitting a report on ebay but it does not let me. I paid t...

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Won auction, seller cancelled without explanation — next steps?

Hi all, I’m looking for advice on what to do as a buyer.I won an auction / had my bid accepted for a phone, but the seller cancelled the order without any warning or explanation. I messaged the seller politely to ask why, but they haven’t replied.Cou...

Resolved! Buyer changed mind after item dispatched.

Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim E...

Resolved! Returned an item into the hands of the Evri driver… nightmare

The driver, Renato, rings the bell and is halfway to his van before I open the door. I pickup the box (China teapot) and the rattling clearly tells me it’s shattered. Call Renato back and ask him to return to sender.She now says Evri not responding. ...

Unwanted items

Hi I recently bid for an item but due to unforseen circumstances I had to cancel. Although I haven't paid because I'm not in the position to do so due to a bereavement. The seller refused my cancellation and it is stuck in my account and can't be rem...

Partial Refund

Long story short, I bought 4x quantity of an item off someone. They never shipped it and had to sit through the 2 week process of waiting for it to be sorted, to only get a partial refund (Value of 1x) and now I have to chase Ebay up again so I can g...

Resolved! Refund but odd reason used by Customer Service

Hi,I recently bought an item but the seller got in touch with me to say the item was sold back in December and did not know why it was listed and would refund straight away? OK no worries. The bit I'm concerned about is she contacted CS to sort out t...

Counterfeit item issue not approved

I received a pair of counterfeit sunglasses which misrepresented the description (it said they were metal when they were plastic).Ebay turned down my protest AND my appeal saying in both instances that the item "was not in violation of their policies...

New item sold on eBay with 6 year waranty - how do I make a claim?

Hi everyone, I recently purchased a new carburetter kit for my Stihl blower off of ebay in December 2025. I chose the seller as he offered a 6 year guarantee Unfortunately once I received the item the quality of some of the items was very poor & I se...

Issued a full refund but only 50% came through?

I was a buyer of an item that arrived broken. EBay found the case in my favour and said “‘we’re issuing you a full refund.” Which was £304mBut weirdly only 149.99 came through. Now when I try to talk to the chat about it it just says “‘case found in ...

Seller Removed

Please help, purchased an electric scooter in October for Christmas, the scooter has developed a fault. Contacted the manufacturer and warranty is void due to not being licensed to sell on eBay. The transaction no longer shows on my account so can’t ...

14 day 2013 rule

Buyer waits nearly 4 weeks to ask for a return. Buyer also did not understand what he was buying as evdidenced by his replies to my comments and questions. Ebay are going to charge me for the return. Do I take Ebay Commerce Ltd or the buyer to court ...

Resolved! Item has a safety recall, seller won't respond

I received a message off eBay informing me that an adapter I purchased last August has safety concerns and I should stop using it. I contacted the seller, however they haven't responded. Although the item wasn't particularly expensive I feel that isn...

Fake items

Is it me, or is our Ebay community being bombarded with fake items (Clothing) yet despite certainly sellers have vast amount of negative feedback, they continue to sell the fake items they have negative feedback for......and ebay do nothing.

Username

Has anyone else had dealings with ******. Faulty battery tried to contact them but link wouldn’t work, so I left negative feedback which they didn’t like and contacted me, which was the aim ultimately, they said a new battery would be sent if I follo...

Cancelling an order as I didn’t realise was pick-up only

I’m looking to cancel my order as it’s collection only. I’ve started a cancellation the seller has tried 8 times to accept but nothing is working for either of us. The AI chatbot is practically useless in helping

why do sellers have to pay the buyers protection fee

Why do sellers have to pay the buyers protection fee? This has happened several times. On one occasion after all fees had been charged I was only going to get less than £2 from a £5 sale.

Cancelled transaction and difficulty getting eBay to release a stuck refund

I ordered and paid for a ride on mower on 11 Mar 2026. The order was cancelled on 9 April 2026 because the seller provided no details of where or when the item could be collected. The item was also declared faulty and although the seller attempted to...

Ebay has advised me that a product I purchased on February 2nd has been recalled but the seller is n

https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ebay.co.uk%2Fitm%2F127661384664%3Fmkevt%3D1%26mkpid%3D0%26emsid%3De11401.m144671.l197929%26mkcid%3D7%26ch%3Dosgood%26euid%3D7850865675ee40f08052ea6f7ceaa3f3%26bu%3D43150710467%26o...

Return policy

Hi there,I have registered as an eBay UK member since 2005 but I have actually lived in Thailand even though I also had lived a few years in Cardiff, Wales.My question is if I buy some items in EBay UK which are stated that shipping in UK only and se...

Cancellation request denied

I ordered a pair of converse boots from a seller that were listed as size 7. I've now been told they're a size 6 but my cancellation request was denied even though the product hasn't been shipped yet. What do I do?

Fraudulent seller

Bought an Apple new and boxed AirPods Pro described as 3rd Gen. They're 1st Gen. Thoughts anyone?

Resolved! Damage due to shipping

Dear Community,My buyer claims that I have sent them the item not as described, due to finding faults with the item when received. When I asked to inspect the item for physical damage, they provided me images of two components, that fairly looked lik...

Only received 1 of the 2 items I paid for but both state delivered

I won 2 separate auction's from the same seller and paid the combined postage cost. I received the package today but only 1 of the items were included in the package, however both are showing delivered on eBay as it was a combined postage with the sa...

toxic liquid delivered leaking

I have received heavy duty weedkiller in just a plastic bag and it is leaking. The courier warned me and I warned him what the content was as he had it on his hands.When I have purchased this before it comes in a special bottle with a measurer incorp...

Resolved! iPhone blacklisted 6 months after purchase

Last October I bought an iPhone from someone who I believe is a verified seller in the sense that they’ve sold over 400 items and have been on eBay for over 10 years. The phone was new/unused and I registered it with Apple the day it was delivered. I...

Item received damaged

My purchase was smashed when it arrived, how do I proceed with getting my money refunded?

lifetime repair warranty

I had a vehicle instrument cluster repaired 14 months ago which was not 100% reliable following the repair and i reported this to the seller.He pointed out that it would improve with use and that the repair had a lifetime warranty so if it didn't imp...

What to do next??!

Hi, looking for some advice! I purchased a foldable baby highchair back in February. A few days ago I received a safety recall notice to inform me to stop using this product immediately as there is a concern of a serious injury and to 'destroy' this ...

Goodwill partial refund

I bought an item that subsequently went faulty. It’s more than 90 days since buying the item so there’s no mechanism to get the money returned? Any ideas?

Refund

I purchased an item that was never dispatched by the seller. It appears that they have done this to numerous others too.I, by my error due to finding the app a little confusing, put in for a cancellation rather than a refund. Now I am unable to get e...

Charged twice

A charge of £21.59 from eBay to my card,twice,seller says eBay deals with it (simple seller). Bank says contact seller.I bought one item for £21.59 which I want,but how has this happened? And how can I resolve? Just seems so unusual.Thanks for any ad...

smoke alarm

i got a smoke alarm from a seller short story is it had no date left on it i got 2 weeks then started bleepinghow do i report this seller

Unfit for purpose?

I purchased a 5kg reel of MIG welding wire in June 2025, the reel has come apart and jammed my welder, I've used very little of the wire, I've contacted the company by messages on eBay, via email, no reply to either, so I rang them today and they sai...

Account restricted

my account was temporarily restricted from buying ,selling or bidding simply because Ebay suspected a third party involvement, how can i remove this restriction

Seller asks me to cancel the order but is not responding to my cancellation request

Hi, I’m concerned about a seller. I requested cancellation on the 11th and it’s still pending with no response.The item hasn’t been shipped yet.Has anyone experienced this before, and what’s the best way to handle it?

Check the color

I received the item after it was authenticated by eBay, but the colour differs from what the seller described and what I expected. I would like to confirm the official colour name of the product with the authentication team.

ZIP REPLACEMENT KIT

CANT FIND ORDER ON YOUR SITE

Resolved! Problem with scam company

i returned goods I bought as they were not as described. I sent them back but I have received the package back as address unknown. The company has been taken off eBay but they say they can't refund money until package delivered but as it's a scam it ...

My rights and incorrect item

Last summer getting ready for Christmas early I purchased what was advertised as a brand new tablet. Item arrived boxed and factory sealed looking very much brand new. However once opened on Christmas Day far from new item was found not able to be us...

Seller cancelled my order after I’d paid because it didn’t make enough money

Seller cancelled my order after I’d paid because it didn’t make enough money. This was the second time he has done this. My husband placed a bid the first time the item was listed, won the auction and the seller cancelled the order. My husband sent a...

increase in price after an offer was accepted?

a US seller accepted an offer of $160 down from $200 and i knew postage to the UK was gonna be about $36 that’s fine but when ive gone in to the payment page the item has jumped to $192 and the shipping is still separate at $36 totalling $228 where’s...

Bought faulty item - seller does not accept returns - positive feedback was left before testing

Hello,I recently bought an electrical item. The item was delivered quickly and looked perfect when it arrived. I then foolishly left positive feedback.When I finally got round to testing the item, it was defective. The seller does not accept returns....

They sent me a cheap charger instead of a phone.

Instead of a phone worth £145, they sent me a charger worth £2. The parcel label said it was a charger. Now I'm afraid to buy anything on this website.

Fake Items on Ebay

Brought a Dyson Airstrait on ebay, had to send off to be repaired a couple of months later.Turned out to be counterfeit. Ebay seller obviously won't reply. Contacted ebay who said try seller again, give it 48 hours and if no response, we will refund....

Still no item or refund I have been scammed

I brought a item on the 29th of march. And have still not received said item. I have asked for a refund but I still haven't received a refund. I have been scammed. And my children have had to go without during the school holidays. eBay are saying I a...

Counterfeit item

I placed a bid and won auction for Hoka shoes but I believe they are counterfeit. So I requested to cancel immediately after auction ended. How can I get my money back?

Cardboard Tubes Defective- cannot return

Seller selling defective tubes - lids/caps do not fit- no printer and cannot get to post office- seller clearly used to people returning items- seems par for the course - no number to call customer service- lost 9 quid. Thanks ebay yet again.

Seller Ignoring 1‑Year Warranty Claim – No Return Option Available – How to Escalate?

Hello everyone, I’m looking for advice on how to escalate an issue where a seller is ignoring a warranty claim, and eBay’s automated return options are no longer available. Background Item: Samsung Galaxy S21 5G Purchased: June 2025 Condition at sale...

Ordered from a fake account

Hi. I've purchased a product from a fake account.

Resolved! Fake pokemon cards

I bought 2 destined rivals booster bundles and opened a few to find out they were fake after i pulled a card thats 1. not even in the set and 2. just looks unreal. i did more research and found out it was actually fake before i opened any more packs

Resolved! Seller didnt post item so i cancelled and bought elsewhere

Hi,I purchased an item for my son's birthday but the seller never posted it. I contacted them and they said to cancel it and re buy it. This sounded odd to me so i asked them to just post it, but they stopped communicating. After another couple of at...

Resolved! Seller wants to step back AFTER I bought the item

Hi Everyone, I have bought a set of chairs this morning and now, shortly before 5 pm, the seller wrote that he needs the chairs for a family event and wants to keep them. He will sell them at a later date and wants me to cancel the sale. I don’t want...

seriously struggling with ebay

been a seller on here for 20 years and im seriously struggling with ebay the past 12 months as a company and the customers on ebay, from continously screwing me over and bleeding me dry with fees/charges and paying me a week later with ridiculous exc...

Help with an unusual return / scam seller

I bought three items from a seller. They sent them in two packages and added the same tracking number to all of the orders. One item arrived within a couple of days, the other two arrived a week later. The first item to arrive was fake so I opened a ...

Resolved! I bought a Magic The Gathering Card but I've identified it's a counterfeit

As stated in the subject. Can anyone provide advice on what to do next? I don't mind returning and getting a full refund, but I am also aware that this item may just appear on the market again and sold as an original.

Appeal help: Courier admitted misdelivery (wrong address), but eBay keeps closing my INR case

Hi everyone,I’m looking for advice on how to get a human at eBay to review my "Item Not Received" case. I have clear evidence of a misdelivery, but the automated system has closed the case and two escalations in the seller's favor because the trackin...

Resolved! price gouging / fake listings

a seller has listed something at above market rate, and another of the same sellers identities has the same item at 90% discount. I purchased 3 of each of the 2 discounted items, which the seller refuses to send and has kept my payment. I have asked ...

Misrepresentation

I recently bought an Andrew James halogen oven and received one made by Quest, a cheap Chinese knock-off. Unfortunately my husband has unboxed and used it. It works. However its not what I ordered and was significantly more expensive than others. Hav...

Buyer Protection And Taxation

Does eBay pay tax on buyer protection fees? I suspect most of the money it collects is not paid out and kept as profit as it is certainly not refunded to buyers who accomplish an unproblematic purchase.

Sold defective items

Bought a fashdrive (listing has been removed for violating policy) and an sd card, both listed as 2tb. Both items are erasing or corrupting all files sent to them and sellers are not responding to messages. Please help.

fault blood pressure machine

person, I purchased it off, as not replied to me, what do I do.

bad seller

I won an auction but the seller messaged saying it went too low and wants more for it, i disagreed so they cancelled the sale saying i asked them too , this is unfair

eBay seems to be actively supporting dishonest sellers (scammers)

Firstly, I have been on eBay for 22 years so know what I am doing, but I still got scammed three times in a month! I bought a phone from someone with 100% feedback but a week later had heard nothing and the seller wasn't responding, so I contacted eB...

Ordered an item from offline seller

I have bought an item on the 24 th of march and now it’s the 3 rd of march and I sent a cancellation form as the seller wasn’t communicating . However that didn’t work as it got automatically declined by eBay because the seller didn’t respond . I kee...

Return policy

The seller doesn't accept returns, however the item is covered by buyer protection. My question is what if I buy the item and upon delivery conclude that I don't like the item and want to return it

Refunds

Hi, I attempted to purchase an item but the transaction did not complete, and the item is not showing in my purchase history. However, I have a pending charge of £155.88 on my card linked to eBay. Please can you confirm whether this is just a tempora...

Evri

How are Evri getting away with saying they have attempted delivery which when they haven’t. I have waited in, not gone out and kept a lookout for them several times this year and each time I get a Marco just missed you. Surely this is unacceptable wh...

I need a refund on a car that has been removed from listings

I put a bid in for a car.It said it didn't meet it's reserve price.Then they offered me a second chance, that way they got to remove the listing.I bought the carIt's a dudI want a refund but of course because it's a "second chance" offer the original...

Heater failure under warranty

Hi hope someone can help I bought a ceramic heater just over a year ago with a two year warranty. The heater has failed and the seller has confirmed under warranty but they do not have a spare to fix it so are trying to send me random parts to sell f...

Watching a Louis Vuitton bag

I am watching a bag however it doesn’t have authenticity guaranteed. Can sellers opt out?

Defective item / no response from seller

" I bought a "Makita 6ah 18v Power Tool Battery BL1860BX2 18V Li-lon Battery-black" in November 2025. The battery has been used once with a Makita hedge trimmer. Upon trying to charge the battery on a genuine Makita battery charger the red and green ...

Is the Ebay Money Back Guarentee worthless?

I purchased an item which Ebay agreed was described incorrectly, although the photograph was accurate. I asked for a refund, but the seller has a no refund policy, then Ebay closed the dispute. So I've paid over £40 for something I didn't want. The E...

I am a seller, I sent a parcel via Ebay and used the Evri service

I'm a seller. I sent a package through Ebay and used Evri's service. The package didn't arrive and was lost. I had to refund the buyer, and now I'm on the hook for the goods I sent and the shipping. Evri is referring the matter to you and informing m...

REgistered address EC4A or SE!

Are ebay breaking the law showing incorrect reg address on the website? I have used a £10 voucher agaiunst faulty goods and ebay refuse ti giv e me anoither voucher to buy another 'high' priced item!!

Cancelled an order and issued refund - postage cost have not been refunded by ebay

I recently sold an item with simple delivery where the seller (me) paid postage. It was an oversized item and ebay seems to havr removed that option from simple delivery so when I came to arrange shipping the only option available was a medium parcel...

ebay to act police & remove obvious fraudulent items up for sale

I am referring mainly to coins for sale - there are dozens of coins on this site classed as " rare " with ridiculous asking prices - this is in my mind is a fraudulent statement - this needs an in-house look at by ebay to remove them off the site - t...

I have been defrauded by scammers posing card card fraud team . How do I report this to eBay

i was coaxed into trying to cancel fraudulent eBay purchases on my debit cards / by fraudsters who posed as the credit card fraud investigation team and told me that my cards were hacked and we’re being used to but EBay purchases via my Apple Pay . T...

Order puchased

I purchased an Alienware 18 Area-51 Ultra 9 on eBay. The seller was supposed to send me the receipt within 14 working days after I received the item, but I haven’t heard from him since. I’ve tried contacting him via the email listed on his profile, b...

Asking eBay to step in.

How do I ask eBay to step in? Not showing in my purchased product.

I was cheated and deluded for months by seller to avoid responsibility for selling a fake battery.

the seller is selling fake batteries and people unaware how to check them and getting batteries which looks like a genuine ones, are happy to give positive feedback and business goes on. But after checking the negative feedback of this seller there a...

Buyer wants to organise own courier. can this be done safley?

Buyer wants to organise own courier. Can this be done safley?Any help please

returning a itom internationally

if you buy a item i internationally and its the wrong size who's responsible for the return costs

Return label doesn't cover size and weight. seller wants to use different courier

I am returning a bulky item which is defective. The item weighs over 20 kg and exceeds the maximum size for Royal mail. Yet the label automatically provided is for a royal mail parcel up to 2kg. I contacted the seller who says a courier called DB fre...

Counterfeit item

I bought a pair if sunglasses that turned out to be fake. I opened a return and seller refused and ebay closed the case. I now have no way to appeal as ebay closed the case. I have buyer protection so i should be entitled for a refund, how do i claim...

Change in counterfeit policy?

Is there a change in Ebay's counterfeit/fake item policy? They used to support buyers who were duped by sellers of fake items and remove offending sellers from Ebay, but now they seem just to allow any seller to sell anything. Is the site just too bi...

bank

HiCan any ebay customer service help or anyone experienced this?. I have a message saying i have changed my bank details so my sales will be suspended until an 0.01 amount is put in new account and withdrawn to confirm. I have not made any new bank r...

Resolved! Seller refused to send my items then deleted their account

So I won 2 items from the same seller through auction and immediately after I'd paid they messaged me basically refusing to send them because they didn't receive as many bids as they'd hoped. I replied but quickly came to realise that their account n...

i didn't get item which i ordered

Hi everyoneThey listed one item and sent the other item. Now I sent the text sms for seller, but they don't reply to me. Why do they list one-size items and send another? How can I solve it out? I need help, please.

Only part of an order delivered

I have received just two items of a 12 item order yet the tracking shows that the order has been delivered. My ebay account shows that the order has been delivered. The seller has been vague about it and I now suspect that tehy ordered it themselves ...

Waiting for my £42 _ £6.55 refund from seller or eBay

Still waiting for my refund from either eBay or seller. £42 + £6.55 postage. Item was picked up by Royal Mail on time - March 6th and returned to sender. I can't or won't buy anything until I get my refund. I live on a small pension.

Proof of purchase

Maybe this is a warning for everyone. My Mac Pro (bought 3 years ago) cannot start anymore. The Service as well as the Apple repair service couldn't repair it unless they get the firmware password from Apple. Apple requires the original proof of purc...

Reporting a business registered as individual

I bought an item.which turned out to be the incorrect item. I tried to return it using my 14 days cancellation rights, but the seller rejected the return. On checking, I noticed they were registered as an individual seller, even though they had shop ...

Angry Karen

Buyer claims the item I sold is smaller than shown in picture. I photographed the item (pendant) next to a 1£ coin. She even took a photograph of the received item which looks exactly like the pendant in my listing.She also complained about the posta...

Policy violation

Purchased item from seller and eBay have place policy violation on my order the same day as I ordered 21 march and now I cannot get my refund after contacting seller .. no answer… reported seller…no update …contacted eBay customer service who are de...

Tv broken had warranty

Hi I bought a tv last year now is broken it had 5 years warranty what I need to do ?

Digita smart watch faulty after only 3 Months.

Ordered back in November of Last year, didnt arrive until end of December (was just after Christmas) only been worn about 5 times.. Has now gone Faulty.. Seller is Blanking me, will not reply to either repair, replace or refund request... where do I ...

Faulty

I bought a solar olive tree that worked for a week but has stopped working. I changed the battery but still not working. How do I complain to the seller?

Issues with fake gold being sold to me

Hi all, I was sold 9ct Yellow Gold Bulldog Pendant by a seller on the 6 Nov 2024 for £1.110.00 So the issue is I have recently got it tested at my local jewellery store and they have provided me written evidence that it is fake that I can upload. I c...

Purchased

I thought i had purchased an item a specific vehicle .no size was given but i assumed it was special to a vehicle .it turns out to be one size fits all and yet it specifically said was for my car only . To give you some idea it was a cover for a bump...

Too cheap

A seller offers me a great deal on a MacBook Pro but he has 0 rating should I trust it is real

Resolved! How do I reverse a refund from eBay?

The item I bought wasn't delivered even though the tracking page said it had been left in a "safe place". I reported this to the seller and to eBay. Then eBay very quickly refunded me and closed the case. The item I bought turned up this evening. I f...

Resolved! Seller cancelled my order

Seller cancelled my order for no valid reason stating that it's only uk shipping.I shared my address of my UK courier company but the seller just ghosted me.

Seller stopped talking through ebay and WhatsApped me

I ordered an item, which I received - I then received a second delivery a few days later, a duplicate of the item. I'm stocking up on things for a new baby so assumed I'd ordered 2 of the item as I have ordered A LOT in preparation.The seller contact...

Mobile phone screen displa

Buyer is saying phone is displaying apps I never had and a name not in my phone list. How do I mange this as not even sure if same phone or damaged on transit

Resolved! Opening a case as a buyer does it affect my faster payout on my selling?

If im opening a case as a buyer on my account, will it affect my faster payouts when I'm selling?

Think the person I bought from just disappeared…

Bought a new guitar from a private seller, paid straight away and noticed almost immediately that I missed something on one of the images, that made me doubt the authenticity of the instrument. I requested a refund about 1 minute later. 4 days later ...

Requesting a VAT receipt

Hi all. We purchased a Dyson V15 vacuum in Jan 2025 from a seller on here who said they were VAT registered. The vacuum came with a 2 year warranty.The vacuum has had a couple of bits dislodged and Dyson are happy to sort it, but do require a VAT rec...

Return label was not provided

Hello, after the seller confirmed the return of an item, I was not provided with a return label. The return shipment must be from Germany to Great Britain. The return ID is: 5313650887. Thank you for your help.

Ebay sent Safety recall item purchased 2024 seller advises start refund process

How to I start this? More actions/Return this item does not show when I go to the order details. I suspect this is due to how long ago I purchased the item

Resolved! Do I need to return an item after ebay has given a refund?

Hi,I bought an item I believed to be fake so I raised a case with e-bay. At the same time I requested a return and arranged the postage label. Then I got an email from e-bay saying that they have refunded me for the item already. Do I still need to r...

GUARANTEES

PURCHASED A DUSTBUSTER 02/25 REGISTERED GUARANTEE 2YEARS MACHINE FAULTY BLACK AND DECKER WONT HONOUR GUARANTEE AS SELLER IS NOT AS THEY SAY AN AUTHORISED SELLER LOTS OF ITEMS BY BLACK AND DECKER FOR SALE ON SITE POTENTIAL BUYERS NEED TO BE WARNED OF ...

Account hacked - what do i do?

My account was used to buy 2 PlayStation points codes. I told my bank and the amounts were removed but I haven’t been able to report anything to eBay because - how on earth do you do it?! The automated responses don’t help at all

help

i bought an item from a seller and hadnt relised it was collection only, i cancelled this sale straight away as it was a 300mile round trip for me, the seller declined this and has my money, i have asked twice for there address and they are ignoring ...

Foreign bodies in a drink purchase

I found 2 foreign bodes in my £28 powdered drink. I did contact the seller and because of his flippant manner and the length of time he takes to respond to my messages, I've asked him for a refund. I have tried searching through ebay's help & contact...

Car sale without logbook

I purchased a car recently , the car was advertised on Ebay and paid privately in full to the seller, but was told there was no logbook due to having private plates on the vehicle, but no problem get a V62 form from the Post Office and tax the car, w...

Item not size as listed

Money back guarantee - can't initiate "action taken^

I paid £52 for an item that did not arrive, as a guest. Ebay withdrew the item because of problems with the seller. I would have thought my refund was automatic. It was not.I have reported this and ebay stated "action" would be taken.Today I received...

Cancelled case fraudulent seller not refunding

I received 4 items from seller 1 x double dimmer and 3 x single.My electrician said that the double ones connection was burred. So I decided to send all 4 back when I tried to return one for being faulty I called Ebay and asked if I could return all ...

Resolved! Faulty Item

I have been successful in receiving a refund from eBay as the item had damage that had been repaired, at some point, and this was not pointed out in the advert. The "return" has been closed by eBay. But I can't seem to find return details to return t...

If a sl

What to do if the seller declines a return request