Angry Karen

[mudbank2_0]

Buyer claims the item I sold is smaller than shown in picture. I photographed the item (pendant) next to a 1£ coin. She even took a photograph of the received item which looks exactly like the pendant in my listing.

She also complained about the postage. It clearly said £1.55 for second class letter. 

I even accepted her offer for the pendant when she bought it.

She now wants to return it but I’m not accepting it and I don’t want to pay for return postage 

she left already a bad review which I don’t care about. 

[**peaseblossom**]

If she opens a "not as described" return and escalates it to ebay they may well enforce the refund without return.   It's up to you but it's usually better to accept the return and put their ID on your blocked bidder list.

[jckl1957]

If you refuse the return and Ebay refund the buyer from your funds, you will get a defect on your selling account.  This lasts a year.

This may be tough advice but this is genuinely what I would do:

Refund the buyer without requiring return of the item.  It's really not worth providing a return label for such a low cost item.

Write a polite response to the feedback.

If you refund, you could write:

'I am so sorry you were disappointed. I have sent a full refund without requiring you to return the pendant.'