cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Advice: UK private seller/personal info

Hi, I need to ask if a buyer will receive my name and address as part of their confirmation email.  I am a private seller and have probably sold less than £500 worth of items in the last year but in my overall sales over four years it is probably closer to £2,000. I have recently been made aware that when buyers receive a confirmation email it includes both my name and home address.  This is very serious to me as I have a very abusive ex partner who has made attempts to find me before and I have done everything I can to keep myself secure online and wouldn't have started selling if I knew this. Is this correct? If yes, is this not a breach of data protection? Thank you for your help.

Message 1 of 8
See Most Recent
1 ACCEPTED SOLUTION

Accepted Solutions

Advice: UK private seller/personal info

tobiasd4
Experienced Mentor

There is no reason buyer will be given your address, except on parcel. 

View solution in original post

Message 5 of 8
See Most Recent
7 REPLIES 7

Advice: UK private seller/personal info

tobiasd4
Experienced Mentor

As private seller you have to use Simple delivery, So label will have your return address on.

Even before SD, it was always a good idea to put return address on parcel. 

Message 2 of 8
See Most Recent

Advice: UK private seller/personal info

Thank you, I understand about that part but I need to know if my home address is sent to the buyer in their confirmation email. I have seen people saying it does and people saying it doesn't.

Message 3 of 8
See Most Recent

Advice: UK private seller/personal info

The email they get before I even do the delivery label that confirms their purchase 

Message 4 of 8
See Most Recent

Advice: UK private seller/personal info

tobiasd4
Experienced Mentor

There is no reason buyer will be given your address, except on parcel. 

Message 5 of 8
See Most Recent

Advice: UK private seller/personal info

I have checked recent purchases, only those from business sellers show their name and address.  Private sellers only show the ebay username.

Message 6 of 8
See Most Recent

Advice: UK private seller/personal info

Thank you so much both for being so quick and thorough and putting my mind at rest. I appreciate your advice 🙂

 

Message 7 of 8
See Most Recent

Advice: UK private seller/personal info

@loulouswardrobe no, I've just looked at my previous confirmation emails for purchases and the only times they contain more than just the seller's ebay username is when the seller has a business account on ebay.

 

Beat me to it while I was checking @papso22 

Message 8 of 8
See Most Recent