Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Editing tracking number from "Ebay simpel delivery"
hi, due to a request from the buyer, I ended up using a different service rather than the one offered by Ebay simple Delivery. Got a new tracking number and the item is being shipped to the correct address, but I have no way of editing the tracking n...
Postage Lable For Royal Mail
Postage automatically chosen by eBay via Royal Mail, eBay know what the item was, Batteries, but it turns out batterries are prohibited by Royal Mail,they are now stuck in a depot waiting to be checked and most probably disposed of, that will be a £2...
Global shipping programme
Gsp enabled on my listing but 3 different buyers Italy, Spain and Lithuania in last two days haven’t been able to pay it says on their eBay seller doesn’t ship to their country
Global shipping centre address to Europe
HelloHow does one get the global shipping centre address to send an item to before subsequent shipping to Europe?Thanks for your help Regards
Listing for Lightburn Laser Engraving/Cutting Software
If you or someone you know responded to a listing around the beginning of November 2025 which offered a Pro License for the popular Lightburn Laser Engraving/Cutting software then you have, as I did, fallen for a scam. I have been in touch with the p...
Selling to Jersey
Hi, I have a buyer interested in an item that I am selling but they are based in Jersey. EBay is recommending simple delivery for domestic delivery and I believe it adds protection to both parties when this delivery method is used. However if I enabl...
Can I change payment method after buyer has won thecauction
I sold large item but said to pay cash on collection . This is first time I have sold an expensive item £200 and realise I should have accepted payment via eBay. it is 5 days since fhe auction closed and the buyer still hasn’t contacted me to arrange...
Trade-in Items: Consoles
Have a PS5, originally purchased at auction. Subsequently, previous owner was banned from Playstation network; therefore unable to logon to purchase games online digitally. However, console still works as standalone unit - accepting game discs. The a...
Refund complaint when not used Returns process?
I messaged seller to ask if I could refund. They sent me their address so I posted it back. One week after delivery, no refund. I messaged seller and they said no refund since missing part of the item (which is untrue). I have proof of postage. I wan...
Buyer returned to different address ebay favoured buyer
I sold a laptop and the buyer opened a return.The buyer was supposed to use the official eBay return label, but instead they sent the parcel to a completely different address. (eBay auto generated label, buyer sent back, tracking shows as "delivered"...
Combined Postage
A buyer just won two of my items that I listed both with Simple Delivery.Is it possible to combine the postage on Simple Delivery? If not, what's the best way around this so he only pays one lot of postage.
Seller won't send a VAT receipt
I am a VAT registered and have requested a VAT receipt but the seller business refuses to send one, even though the business has confirmed it is also VAT registered. It says that it is not obliged to because I purchased "as a private individual and n...
Show number of INR a ebay user has had in the last 12 months.
INR is a pain in the backside for anyone selling low value items, where sending the item as a Tracked delivery service is too expensive, in a saturated market where Free delivery is the norm, eBay users should be able to see how many INR have been fi...
Hi.item wasnt delivered as stated. I tried to sort.could only do on 'report' but only want to know w
Hi. Item not delivered as stated.what do I do as link not successful
returns
Hi I return a package to a buyer and they received it 7days ago and have also added they are trying to repay but can not navigate their way through ebays refunds and I not received the refund through ebay . any ideas
Buyer collected in person rather than post - how do I get paid?
Buyer selected postage when buying but then was close by so came and collected. He has left feedback saying he’s happy but neither he or I have an option to mark saying he has the item so the funds aren’t on hold - I just have an option to arrange po...
Business profile
I am trying to revise a listing offering free postage but am unable to as it states my "business profile" is changed. What does this have to do with posting an item? Ebay seem to be making posting letters and small packets deliberately complicatedAls...
Item not arrived
I made an order on a guest account as I forgot i had one. 1 of the items have not arrived I’ve contacted the seller had nothing back- I’m struggling to request a refund as I made the order on a guest account so is saying the order can be not found- a...
Resolved! Advice: UK private seller/personal info
Hi, I need to ask if a buyer will receive my name and address as part of their confirmation email. I am a private seller and have probably sold less than £500 worth of items in the last year but in my overall sales over four years it is probably clos...
Resolved! Where can I view messages sent to a seller during a missing item conversation?
I may be missing something obvious here. I've sent two messages now to a seller whose item is stuck in transit with Royal Mail. That's all in hand at the moment, and they're responsive, but I can't find a place to view the messages I've sent to the s...
Seller cancelled order now stuck in basket
I won an auction but before I had the opportunity to complete the PayPal transaction, the seller cancelled the order with the 'Buyers address incomplete' option. This was clearly because the item had sold for less than they were happy with and they h...
page progress
Please suggest something to make my shop remarked increase in income
problems uploading templates
Hi, I have recently changed my computer and I am now having a problem uploading my items I am getting the message, Warning - Returns policy attribute returnDescription not valid on this site|returnDescription||Warning - If this item sells by a Best O...
How do I navigate my way to contact an agent on ebay rather than the automated response
refunds How do I navigate my way to contact an agent rather than the automated ebay service
Product recalls : EBay's responsibility and feedback for the seller
I have just had an E Mail from EBay about a product recall and they have advised me to contact the seller. Helpfully (not....) the E Mail was from an "unmonitored E Mail address".Doing some research it appears EBay will not get involved and I must th...
Bought fake aftershave reviewed it before opening
Bought fake aftershave reviewed item before opening it and it's fake
Resolved! Insufficient Postage from Seller
Hello, I sold an item with free postage and used Standard Tracked Delivery, purchasing the postage label through eBay. Unfortunately, the item has not been delivered and appears to be held somewhere. Royal Mail told me the reason is “insufficient pos...
Toy cap guns
I have had 2 warnings trying to sell 2 vintage toy cap guns from 70's on Ebay, it's not right that we have no way of arranging, or appealing the decision, considering that Ebay hasit listed from other sellers. I want the unfair warnings removed from ...
How to return an item that you never ordered
Got a package that had my address on it but someone else's name , have checked my neighbours in my estate and they don't know them. How can I return it to the seller as they may have to give the person that bought it their money back or a replacement
Simple Delivery
So we are forced to use simple delviery but my package was too big so I used my own carrier (DPD) who aren't an option with SD anyway. The customer paid Ebay for SD and I paid my courier to make the delivery. How do I get the money the customer paid ...
Charity giving information where can I find it for 24-25 tax year?
Im looking for my information on my Charity giving for tax year24-25 ?
International postage Royal Mail
Hi I’ve sold a coat to go to USA and label has been done for Royal Mail by simple delivery but it weighs 2.3kg. Does anyone know if it will be ok as it says 2kg in the label details ? Has anyone had to pay any additional charges ? It’s going to a shi...
Losing on a bid, then the item being put up for sale again.
I recently lost out on bidding for an item by a small amount and the item was listed as sold. However a few days later the item reappeared for sale, by the same seller, with a much higher starting price that the one it was supposed to be sold for, is...
Overseas purchase
Hi there, I purchased a pair of secondhand “waterproof boots” from USA and ended up paying more for the postage and taxes than the boots. The boots ended up to not be waterproof as advertised and the seller just said to refer to EBay. if I asked for ...
Collection point continually refusing parcels
I am now forced me to use Evri, the collection point is now a 2 mile drive from my house, where as before I could walk in 2 mins to the Yodel point. 50% of the time I go to drop parcels the One Stop Collection point refuses my parcels, sighting no sp...
eBay U
Hey everyone , I recently entered the eBay sellers up n coming competition which the cutoff date was a few days ago - I had video links stored on drop box for the entry. I had an email from dropbox saying someone called Samuel Hickley wants to view t...
Resolved! Switching delivery service after sale
A buyer bought 2 items from me, electronics and quite bulky. I'd like to package everything into a big box and use DHL instead of Royal Mail/Evri. I plan on paying for it, but not sure how to proceed since I've got prepaid labels from sales with trac...
Selling
Can anyone help me I had an item for sale at £1620.00 accept an offer at £1600.00 but when the offer came through the offer states I will only receive £1562.06 and I don't understand this as the buyer pays the protection fee
account
I need help with my seller account.My account was restricted when I tried to list my first product.During the process, I connected my Payoneer account, but Payoneer showed that my password had expired. I had to create a new password, and right after ...
Evri
I've just noticed that my latest LP purchase is unfortunately once again being delivered by Evri. This is despite my last purchase and several others before being damaged in transit by Evri. I have complained to Ebay about them and they have refunded...
Where is my purchase coming from?
I have bought and sold on eBay for quite a few years now, but in the last 2-3 years more and more is being sourced from the far east. I don't have a problem with this especially when the quality is good and the prices are generally exceptional, but w...
HMRC Threshold
I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.
How do I prove that I am over 18 when making a bid on an Item when I do not have a credit card
I wish to make a bid on a wood carving gouge. How do I prove that I am over 18 when I don't have a credit card only a debit card ?
Buying
I go to buy something on the eBay app , never normally had a problem but now it comes up in red at the top saying my payment couldn't be made and to select a different pay method , how do I resolve this ?
Listing
I am unable to list my item to sell-Ebay site tells me that the "my location" information needs addressing.Checked - all correct -still won't list. Anyone else with these issues?
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...
received book which was not ordered, what do I do ?
I have received a book which I have not ordered, how can I send this back to the seller
Your seller account is restricted
I have recieved the returned item back from the buyer(by mutual consent) but now my account is restricted beacuse they have not refunded him, how do I solve this, the Ebay chatbot is a waste of time....thanks
USA Tarrifs
UPS are asking for 90USD in tarrifs on an item I have sold to a customer in the USA. I can't get a reply from the buyer, as to whether they are happy to pay it. Can they refuse to accept the item and what would I be liable for?
Relisting after seller cancelled
Im a seller, someone asked to cancel order and now I cant relist its only showing it as cancelled, no options to relist
Starbucks cup
Hi and I'm still waiting for my delivery from eBay a Starbucks cup and didn't come yesterday and didn't come today I been waiting a while now for my delivery what day is my delivery coming??
My item hasn’t reached buyer
My item hasn’t reached the buyer and it’s been more than 12 days , evri are saying they don’t know where it is , as a seller what should I do next ?
eBay's attempt to gag free speech with spurious libel warning about Simple delivery
eBay have deleted a posting I made about the massive shortcomings of the 'Simple' delivery sytem foisted on sellers.I received a warning that my posting was libellous in that it questioned the brainpower of the people who invented a system that allow...
multi channel fulfilment from UK amazon store for a product to Europe via global shipping
I have tried to set up a multi channel fulfilment from UK amazon store for a product to Europe via global shipping. However, it says error in address in Amazon when trying to create the shipment since it is not a UK address. How do I address this? Th...
Parcel too big!!
I have sold a doll house and the buyer has already paid for the largest royal mail shipping label, but the parcel exceeds the royal mail size? So I am going to have to switch couriers. How do I do that?
Submitting a request to void postage for an item that I didn't post as a seller?
How do I submit a request to void postage for an item that I didn't post as a seller?I've tried and tried but am now tearing my hair out!!!!Thank you
Frustrated Customer
Is it getting more difficult to actually SPEAK with a HUMAN at e Bay, or is just me!! Over the years it has been bad, now it is virtually impossible! Will be leaving after Christmas. Life it to short. Shame on them!!
income tax
I dont quite follow the income tax issue. eBay say if I make more than £1740 in the year I have to pay tax, they also say if I sell more than 30 items I have to register for tax. Question - If I sold 31 items at £1 each, Im well below the 1740, so ju...
I found AI generated Knitting and Crochet patterns for sale on eBay
I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...
How do I complain to e bay about how impossible it is to actually speak with a HUMAN
How do I get to SPEAK with a HUMAN on e Bay?
Resolved! Gift card scammers
I recently sold a gift card but had 2 seperate people contact me (not the buyer) saying they had paid for the gift card and to advise pin number and code via email. Obviously I ignored them, however,I want to report them but cannot find out where i c...
Ebay Seller Protection is Untrue Fake
Why is this Ebay Buyer Protection a Big Scam...I have waited over 14 days for a item that has not arrived...I made a Refund request but Ebay will not Refund as Ebay siding with the Seller s ask my Bank to do Ebays Job as Ebay is getting Bad again unt...
Authorised seller badge and supplier logo
Can someone please tell me how you get the circled badge and supplier logo on the listing page. Thank you
Seller sign up
Trying to sell something but can’t get past the new sellers sign up screen. Am I missing something or is there problems at this stage? I fill my details out and continue but just keeps fetching me back to the same screen to fill details out again
I`m having problems to add NIP/VAT to my account
I`m having problems to add NIP/VAT to my account. My number VAT in Vies data base is active. I add to 5 coutries : Belgium, Czech, france, lithuenia, Netherlands. When I try Germany, Italy there is an error "We're unable to add this VAT number at pre...
Buyer asking for extra information after purchase (not paid yet).
I've sold a selection of bits as a single lot. The buyer has not paid and is now asking to only take certain items (for the original price) and wants more photos of the items they want. My take is that this is not on; the stuff was sold as a lot, for...
Order issue with a seller
Ordered item from a seller but didn’t realise it was the wrong thing. No option to cancel and the seller has refused a request to return and blocks attempts to contact. One beware when you’re buying from them two what can I do about it
Notification of product safety concerns via eBay
I received on 21/11/2025 a notification from eBay about a product recall or the product posed a safety hazard. The recommendation by eBay is to stop using the product. eBay list the item as:- "This item has been reported by UK Trading Standards for n...
VOEC Number for shipping to Norway
Hope someone can help... I have a buyer in Norway who as purchased something from me, but has requested the VOEC number be put on the shipping label. There is a "REF" on the label, but I'm not sure if that's it (doesn't look like what I found on Goog...
Shipping to US
A buyer in USA has been told I don’t ship to America and he cannot pay. I had Global Shipping activated and no countries blocked. Is global shipping to USA still suspended?
Dictated and Forced Postage Options Causing Yet More Issues
The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...
Potal label problem
A buyer paid for an item on 1 Dec at 9.30pm so I went to print the label but instead of the postage date saying ' post by 3 Dec' which is my usual 48 hour window it says ' post by 1st Dec'. I've tried to find out what to do as I don't know if Royal M...
contact potential buyer
i need to give potential buyer to arrange a viewing of item for sale - but ebay wont let me send details
Item never delivered and returned
HiSold an item on ebay. Used ebay simple delivery, and dispatched it using Evri. Buyer requested it be sent to his local post office. Looks like item never arrived and was marked as damaged by the courier. Now the buyer is (rightfully) complaining he...
My account was suspended
Hi, i have very strange situation, im selling 3d printed items for cars, i bought some of the files with licence to sell, other im creating them my self, few of the items that sell well was reported and my account was restricted, the items are my ori...
buying from Japanese vendor in uk
if i buy a sound mixer costing £176 from a Japanese vendor, do i need to pay tax later even when the sellor specified that the postage is free?
Moved to Australia - now Australian Bank Account cant access funds
Hi there I moved to Australia six months ago and am unable to access funds despite several calls to Ebay. First of all they said I would have to open an Australian ebay account and they would transfer the funds. They didn't. Today, several weeks late...
postage
i have been selling patterns but ebay are charging me for postage on the page, and i dont have a printer so having to post items at the post office too. cant chat with admin so far. is there a way to solve that. tried the instructions to Void Label b...
cases closes without seller resolution
Hi, Can anybody guide me about a situation where a transaction defected " cases closes without seller resolution" In october was my shop status above standard but due to a defect transaction in november shop status (current) below standard. I appeale...
EBay seem incapable of linking my bank account, even though I log into my bank & approve ???
Hi. very frustrating. It says in RED that they need me to link my bank account to receive payouts. Of course I do, so it say log into your bank from Ebay, which I've done on about 5 attempts now. My bank asks me to approve on my app, which I do, all ...
Refund
A buyer asked for a refund and the product was returned to me but I never received any payment in the first place. What should I do?
Unable to resolve a policy violation listing
I have a listing that apparently has violated eBay's listing policies due to me offering to sell it outside of eBay, which I'm not, but I assume it's down to some wording that's been incorrectly interpreted. When I click the 'resolve' button the opti...
Auction
I set the highest price at the auction, the auction ended, the item did not sell, and the auction was re-run.
Scam
I've been scam on Ebay I buy items £200My items didn't come I then asked about them the buyer called me a scamer I then received a pair of socks not items I buy what do I do will I get my money bk
account permananetly restricted mc011
all my orders delivered successfully, my account suspended in mc011 , all my funds now hold, will ebay release my funds or not?
Funds issue
It says my funds are available but there is nothing in my balance
Resolved! Won an item via Auction, also placed 2nd bid near end to increase my chances of winning,
It was after the auction ended that I noticed that my second bid was shown as outbidding myself and inccreasing the purchase price, Is this a glitch ? or are we all to be careful not to place additional bids ?
Missing item
I posted a phone and buyer received today opened parcel no phone inside just phone case and parcel been tampered with a tape on it which wasn't on when I posted he has requested a refund which I did not understanding what to do try to speak to a huma...
postage
i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?
Can´t pay invoice though seller had shipping to my country - what´s wrong!!
Hi.I´m in Denmark and purchased item from UK seller that had shipping to Denmark.BUT when I tried to pay the invoice, it said "Unfortunately, this seller won't send this item to Denmark"!What is the problem? What is needed to be done in order for me ...
Seller not responding
I'm not sure if this seller is real or it was a scam I brought from a seller with 0 reviews but still went ahead try to message several time prior making the purchase didn't hear but I understand it's the busiest time of year and went ahead I brought...
Buyer claiming item gone missing
Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using t...
Can I still sell a mitre saw with collection only as it's very heavy?
My listing for the above has been hidden, can I still offer collection only and age verify the buyer when they collect myself?
refund
So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...
Subject: Request for Account Review and Apologies for Policy Violation
Dear eBay Support Team,I’m writing to apologize for the issue that led to my account being restricted. I am a new seller and didn’t fully understand the policy about restricted items. I made this mistake unintentionally, and I’m truly sorry.
Refund
Hi can someone tell me why I've been charged VAT of 1.20 and postage of 4.70 on an item that had to be cancelled because the seller said that the item was rong in the advert on eBay it said 120 pouches of cat food and the seller said that there is on...
Messages
Tried sending messages to seller but they're not going through, anyone else having issues?
Different way parcel
I sold item on ebay and I send parcel on different way no envri which pay buyer only royal mail 1 class with signature what can I do now, how can I change tracking item, I don't use label what's now
Can’t find how to refund
I listed a piece of furniture for collection only. It sold and I did exchange a few emails with the buyer about organising collection at the time of the sale. Since then nothing. I have someone locally that wants to buy it (outwith eBay) I’ve emailed...
Buying from Ebay but the item arrives in a Amazon box
Buying from Ebay but the item arrives in a Amazon box
Resolved! Selling
Hi I have a sofa currently posted as buy it now. It has had a lot of views and currently has 6 watchers. But still no takers. As I require a quick sale I have reduced price but still not sold. Should I have listed it as an auction
I have sold heavy curtains which I have put into 3 boxes (each box is within weight and dimensions).
Do I pay seperate postage for each box? Also I noticed I am paying the postage which I thought was always paid by the buyer.
As we now have to use eBay Simple Delivery, how do you amend the return address for postage labels?
I sold an item and got the prepaid label to send through eBay Simple Delivery - however there was a wrong address on the return section and not my current address that is on my eBay account, anyone know how to fix this?
Private Sellers now must use Simple delivery and cannot invoice for combined postage. Sales down!!
As a private seller eBay have changed all my 270 + listings to Simple Delivery without warning.I am selling a lifetime Collection of Cherished Teddies mostly at prices below £5. No New items.Since the change more than 1/3 had the wrong postage. Simpl...
Payouts on hold
I've got around £65 in my funds its been pending for a few days is still on hold. They have asked me to verify my I'd which I have done and now it's saying I have to wait for a verification when I did the verification almost aweek ago.
Returns
Hi I sold a large stereo product which I stated I will not post due to size and not wanting to get damaged. The buyer collected and before this I told them they can test and confirm they are completely happy before leaving. The seller just switched i...
Trusted device
Hi 4 weeks ago I got anew phone I’ve used it loads of times , but still eBay treat it as a new device , I have to keep putting in a code every time I use it, even this morning in the post office while getting QR code, then it comes up trusted device!...
Rubbise new delivery options
I got to say i am now at the stage to stop selling on eBay, there new delivery system is floored and in my opinion is total rubbish.I just sold my spare wheel with tyre, i never thought it would be so much of a faf.First it forces me to use Royal mai...
No delivery and no update but Ebay saying no record
I ordered a rainbackpack cover poncho with hood and sleeves 136405043The transist info said EDD 29 Oct to 4 November but there has been no update since then.Now Ebay is saying there have been no orders in the last 90 days
returned an item in perf. cond. only half refunded
Sent A child's toilet seat back as it didn't fit my loo and therefore dangerous to use' Seller refunded half the cost saying it was not in original perfect condition, IT WAS !!! What can I do?Thanks
how to delete a message/image sent in error?
Hello, in ebay messages, i've accidentally attached a wrong picture to another ebay member/seller which potentially discloses my PII (personal identifiable information). Afraid i do see an option to delete that particular message or image either in t...
Ebay blades policy covers electric mitre saws why?
I am trying to sell an electric saw that I purchased new to do 1 job. Every time I list it states it violates ebay blade policy. I see other private sellers have sold similar with no issues. Any advise would be much appreciated.
Return item too bulky for royal mail to accept, how to change to parcelforce
Trying to return a TV that I bought as a surprise for a family member as it is too big, item has not been opened. Selected royal mail as the return option only to discover this just means the normal postman is supposed to collect it which isn't going...
Selling multiple items to the same buyer
I’m a new seller looking for some advice. A buyer purchased 2 items from me and they came through as combined postage. Before I sent the first parcel they asked to buyer another item from me. Am I able to send this in the same parcel?
Bidder's and possible scammers
Hi, I'd like to know where I stand if I sell an item of high value and the bidder's feedback is 0 or only 1? I'm very sceptical about selling to these people as I've been scammed several times in the past.
Payment
Hello ive just won a bid and I'm having trouble playing and contacting the seller 389269361903
I have reduced several items but the price remains the same.
Been through the process of reducing items one at a time but it's not working. All 10 items I reduced are the same price. Total waste of time and effort. Anyone else having this problem?
help
need help with some thing what is up with these privet sellers don't there like other people l have tried to many times to bid but l can not l have sent them messages but l don't get nothing back telling me why l can not bit on there items or is it t...
Combining Postage
Hi I understand the concept of combining postage and have done it in the past ..... but .......I have just sold three Christmas models that are not small items.Ebay has automatically joined all three together as combined postage - consequently I can ...
Leaving Ebay. My funds are on hold all of a sudden. I spoke with eBay about the purchase a fake purc
I recently informed eBay I would be leaving. I disagree with their policy for persons on here to sell fake works of art. eBay says it is not in their remit. Now my funds are on hold and eBay would like more of my banking details. It was never a probl...
Parcel collection change
Hi there, I was wondering if anyone can help?I wasn’t given the option to drop off my parcel at a collection point. I’m not going to be in when it’s set to be collected. How do I change this? Thanks!
Item received not in 'PURCHASES'
A bag I received is counterfeit. I have contacted the seller who advised to contact ebay. This item is not showing in my purchased items and so I cannot raise a query. Is there any other way to contact ebay please. This is so strange. Really apprecia...
Warranty con
Hi,I bought a Hugo Boss watch back in July 2024. After a few months it developed a fault. Under the 2-year warranty I recently returned the watch for repair to a company named Mistral Services. They want to charge me £111 for a full service. No menti...
Resolved! Buyer asking for full refund
I sold a handbag four months ago and got very positive feedback at the time I cannot now find the listing but I am certain that I highlighted a small fault in the zip minor fault which did not impact the use or aesthetic of the bag yesterday I was co...
Resolved! paying back ebay
Hi, I am a private seller and sell something now and then. This time my buyer requested a refund as he changed his mind, I dont know why ebay didnt take the money from my account. I have one debit card and this is my first refund. I have this card fo...
How would I get a message to another ebay user whose username I know?
I see one of my grandfather's long-lost W.W.1 medals was sold on ebay on 25 May 2025. I now know the purchaser's user name but don't know how to get a message to them either to offer them more information on it or ask if they'd be prepared to sell it...
Simple ain’t simple
I’m the seller. Received a notification from Royal Mail parcel has been delivered to a safe place. On their website I am unable to track and see A photo of the safe place as I have to verify the postcode. I don’t have the postcode as it was only in t...
Is seller trying to scam me
Hi bought silver 1kg bar today, seller had 10 and all have sold . Just received message from seller staying here will send letter to my address 1st to make sure its correct before sending item??? My address is veifed with ebay has been for years. Am ...
Unreasonable expectations?
I have sold a guitar (which I bought on Ebay) to a buyer who had offered me a reduced amount (which I was happy to accept). He left me good feedback but has now come back to say that he is having to put the guitar into a shop to have it repaired as t...
Delivered
Sold phone and it’s been signed for and tracking saying delivered but on eBay it doesn’t
posted by just a stamp
Hello, ive posted by just a stamp,but i cant mark as despatched because it wants me to use ebay label or qr code.
Resolved! Item gas been refunded what to do with it
Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...
Charged twice for same order
I was charged for the first attempt which was made with klarna but there must’ve been a glitch in the system as there was no order confirmation. I placed the order again successfully the second time with a different payment method and the second atte...
COMBINED POSTAGE
Hi. Please can somebody advise as I am going round in circles ! I want to combine postage (I have a business account and have set up Business Policies) when I go to postage preferences there is no EDIT button . It just says FLAT POSTAGE RULE - not sp...
Listings being removed as brands claim its counterfeit
Has anyone else had this issue before? I have had a few of my listings removed by eBay after the brand complained that its counterfeit. Maybe its just me but I feel like the big brands don't want anyone else selling there items at a cheaper price and...
Account restricted without receiving eBay Messages – Immediate assistance required
Hello eBay Support Team,My eBay account (shahhusab0) has been restricted, but I have not received any email or message in My eBay Messages explaining the reason. I have all necessary documents ready for verification and would like to resolve this res...
How do I combine postage with the simple delivery?
I seem to go around in circles, I want to combine postage but eBay seems to not have that as an option on the simple deliveries
Tracking Shows “Delivered” but Not My Address — Case Closed, What Now?
Hi everyone,I’m looking for some advice because I’m really stuck. I opened a case for an item that never arrived. Royal Mail tracking shows it as “delivered”, but the delivery photo is not my address — the door, frame, bricks, and even the doorbell i...
buyer refuses to return product - blackmail
I sold a high-end Alpine car radio. The buyer soon complained that two functions were not working. He did not listen to my requests that the unit works 100% and that professional installation was required and opened a request for a refund. Then I mad...
Why did something sell for less than my highest bid?
Just now I was outbid and lost an item. It sold for £40.71, but my highest bid was £42.00 and was placed and accepted 2 minutes before the end of the auction. So please explain to me why didn’t I win?
Sending to USA
Does the Ebay GSP add on the new Trump tariffs when sending items to the USA?
Return due to faulty
The item was faulty but the seller wouldn't do refund so I asked eBay to help they said return item to seller which I did once it showed delivered which it does with Royal Mail and on eBay I would receive my refund. But have no refund and it states c...
multiple by same seller
When purchasing multiple items from the same seller, how can you prevent eBay from adding the shipping costs for each item?
Item not arrived
HelloI have not received my order and even though I told the seller still waiting.
Resolved! Should I sell item sealed or should I open to check contents before selling?
Hi, I am more of a buyer than seller so I was hoping for a bit of advice. I have a brand new Nintendo Switch 2 + Mario Kart World which is boxed and sealed (competition win). I have no interest in it so plan to sell via eBay. Would it better/safer to...
Shipping
I’ve printed a DHL label for my parcel, can I now take it to my local post office?
Resolved! Model rocket
As anybody brought a model saturn v rocket and would you recommend them
Refund
Hi,I informed from you on 15 November that you refunded the £31,79 for the order No 14-13744-40382 who the seller didn’t send it but i have not received the amount yet.Can you please check it? Thanks
Collecting from a seller
Seller declines to give full address to collect fromThey also decline to give phone numberThey want me to drive to a central London postcode in the Congestion Zone in the dark and then message through eBayThat relies on good phone signal and mine is ...
Accepting an offer prior to bidding closes
What is the process for accepting an offer whilst the auction is still open?
Royal Mail special delivery
Please explain how I can use Royal Mail special delivery
The seller says that the parcel has been delivered to my collection point but no collection note was
The seller has said to me that the item I bought from him was to delivered to my chosen collection point, but I've had no collection note from eBay, the courier was called VDTrack and I have contacted them to say can they give me proof that it was de...
Additional deductions
I've had addition payments taken after the purchase price was paid. Is this possible?
Full Refund......Seller sent Wrong Item. Ignoring my emails . How do I get Ebay Money Back Guarantee
Wrong item sent Seller ignoring my emails. Would like a full refund .How do I get this .... Return label sent but implies it will be deducted from my payment. Seller got it wrong and didn't try to send the right one.Ebay Money Back guarantee....I wou...
Contact customer support
How do I contact customer support? I sent a payout to an old close bank account ten days ago. I realised my mistake immediately and tried to contact eBay then. All the help I could get was an automated assistant that said to wait and the money would ...
apple vision pro
hil i bidded on this item and won it for £1860 Order date:12 Nov, 2025Order total:£1,860.26 but seller did not respond to my emails but today recived mail stating that i did not pay ive checked my bank and have statments saying i have paid but i look...
Postage Fees
Hi all, I have sold items today and put the correct size and weight in on simple delivery. The buyer has selected evri at £2.94 and when I go to buy the postage label it says it costs £3.01. What can I do about this as it is doing it on all the items...
Wroung lable weight
When i went 2 send a item away last week I had the wroung lable because of the weight so the lady at the post office corrected this but it hasn't updated on my ebay the person has got the item but its not saying it been delivered iv tryed msg the buy...
Can't buy an item
Hi, I'm in the UK and trying to buy item 376673721696, but I get an error about the seller not shipping to my location. The seller says they do, and have selected "international" when listing the item, but they can't do anymore. Is there anything I c...
Being charged postage as a seller
Hi I'm a little confused I sold an item for £4.50. I always get the buyer to pay postage with simple delivery. So ive always just received the money for what the item has sold for but on this occasion I was paid £5.78 and says the buyer has paid 0.87...
Scammers
Been a member for a number of years. Items I've purchased and returned have ended well, but just recently, three months or so, I've been unfortunately purchased from a scammer. Advert have said British stock or more recently a large US retailer, but ...
How to send extra charge invoice
Can anybody help with sending invoices for an extra charge on item sold ??
how to avoid simple delivery
I always specify the "Custom" delivery option at the time of listing ; at some point ebay amend this to the "Simple" option which then is applied to succesful purchases. How can I avoid this ? I believe all my charges are lower than those specified b...
Ebay selling clinic issues
Hi, I had an ebay seller clinic appointment on Tuesday but there were technical issues with the phone line so we couldn't complete the call. I haven't heard anything from ebay since. I tried calling them but the line said to call back during there op...
3 offers used now agreeded pric how can i paye
3 offers used now agreeded pric how can i pay
Barbie Dream Camper, Pink 7
Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...
Limited postage options with simple delivery
I have been selling needles which i send 2nd class with a normal stamp. Ebay has changed my listing to simple postage which has changed the postage to large letter 1kg. I can't see an option to change this option. Any guidance would be appreciated.
Purchase of Kitchen knifes
I purchased a set of knifes I knew this might cause a problem as I had the same thing when I purchaseda battery operated hedge trimmer so I was prepared! I had a credit card listed as a payment method so I was going to pay with this. But I was asked ...
delivered broken
I bought a ceramic umbrella stand that Evri said was delivered on Thursday 20th November at 23:59.I looked all round my house and there was no package to be seen.The seller kindly said he would send another.This morning Evri rang my doorbell and ran ...
Refund
Hello, I want refund for my tablets,I was buy this year and seller give me 1 year warranty but now tablets not working anymore and I don't know how can return back no one help me even I call eBay help line and I am very disappointed about eBay team ....
No funds showing in my account
The buyer paid for the item but didn't want me to post it, we arranged collection which went smoothly, the buyer photographed the code, but no funds are showing in my account, where is my money, can't get any satisfaction from Ebay customer service
Buyers Protection fee
I am a seller. A buyer has made an offer of £450 for an item. Ebay states I will receive £434.61. Why hasn't the buyer Protection Fee of £15.39 been added to the total cost the buyer pays? This implies that I, as seller, pays this fee. This cannot be...
Recall of gift bought
I bought two cat *bleep* for a gift at Christmas back in August. Since I have had a notice from Ebay saying the items have been recalled due to safety issues. I have not used them so I contacted the seller to return them due to the recall. They Flatl...
Item Bought on eBay is NOT SAFE
I can't get eBay to chase up an issue with an item I bought 11 Apr, 2024, that trading Standards have said is not safe to use. The Seller does not respond to my messages. In the eBay search tool for past sales, the item is not there, probably due to ...
Christmas bauble damaged
I had ordered a special Christmas bauble in memory of my mum who passed away last year and when it arrived, it was damaged. The seller must have known it was like this as the padding it came in was excellent yet it was still sent to me. This has made...
Listing Summary changed, Simple delivery gone HELP!
Hey all, I’m new to eBay, started playing around today, opened and shop and it’s made my life hell. when I try list a similar item, the whole interface has changed, the simple delivery option has gone and it’s making me set policies? I’ve tried cance...
Apple i Phones
Hi Can i ask someone on this forum.When we purchase mainly Apple I phones from Ebay what am finding is the phone will arrive and will be fully reset and can be set up to work.After working for over a month (which i believe is the maximum time to regi...
Have I bought item?
I placed an offer on an item, which is now showing auction ended. My Paypal and credit card show payment pending. Yet it is not showing as a purchased item on my ebay account. Seller is not responding. How do I know if I have won this item or not? 路...
Get rid of Evri
Please Ebay, I beg you, get rid of Evri.Every time one of my purchases on Ebay is delivered through Evri I have issues with them marking things as delivered when they haven't been, marking failed attempted deliveries when they never attempted the act...
funds deducted by ebay wrongly
Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...
Problem Loading a Video Clip to Listing
Hi I am trying to add a short video clip to a listing but the upload either gets stuck at around 20% or fails to upload with an error messge. As far as I am aware it meets all the criteria regarding length, resolution, format, etc. I have tried on a ...
My Accont
I can't Log in to my Account to change anything. Can you help?
Message not delivered
I am trying to message sellers but every time I get the notification message not delivered.
Help with item not received 8 months ago
Hi all I'm wanting to open a case against a seller for a item I never received 8 months ago. I'd like a refund I've tried contacting the seller but they do not reply this was on the 3rd November. And they have no items selling. I paid £5.99 free p&p ...
Time funds are available
What time of day are funds on hold a available?
Cpntact Seller
Has anyone had a problem getting to the window which allows you to contact sellers? My account skips past it. Does anyone have a solution? Thanks
Selling toys
HiIv been selling on ebay (my own belongings) for over 10 years. Today i have tried to list some of my childrens toys but the listings have been declined saying im not eligible to sell baby/kids toys. I tried to talk to a assistant online but got the...
No Royal Mail International Shipping Options?
I haven't had any Royal Mail International shipping options for sometime, has eBay removed them? I am talking about large postable items up to 100g or 250g and small parcel up to 250g or 500g, in all cases I am not getting Royal Mail shipping options
InPost delivery are a frightening thing due to fact you have to travel miles to find one so you
Fact that you incur the large extra cost of petrol with the car or bus fares and with eBays margins being small you could end up losing money.So l advice not adopting InPost as a no choice post option
Expired listing details
I was wanting to find out how to view the full description and photos from an expired listing. I used to be able to. But it disappeared before I could copy them. listing ID [#a07-0brhednm4w#]_[#5242c089e5024633bc2c1961c10ed904#]
error made on counter offer!
someone made an offer and i have sent a counter offer however i have made an error - i was meant to counter with 11,250 however by mistake i have countered with 1125 - how do i retract or correct this counter offer, the buyer hasn't accepted so would...
Item not collected after 6 weeks even if collection day and time sgreed
Hi. I sold an item 6 weeks ago which was supposed to be collected (collection only option) and we agreed the day and time of collection. The buyer never turned up. I messaged him and he said he was too busy! I obviously do not want to refund him or c...
Faulty item
I have a faulty item the seller agreed to send a replacement 3 weeks ago it’s not arrived I have contacted the seller & they are not responding now?
Broken item
Hi I sold a tail light and now buyer informed me that he has received it broken when I post it it was OK, what to due or i will loose my money Regards
Why does my selling page show that I'll pay for postage for items I'm selling?!
I currently have two items for sale on my eBay account. I've set both of them to 'Buyer pays postage' (don't even get me started on the garbage that is 'Simple' Delivery). My question is, when looking on my selling summary page, both items show as po...
Problems listing a "bladed" item
Hi - can anyone help please?I am trying to list for sale a pair of grape shears/scissors on a Buy It Now price. I have had the listing rejected by ebay as its a "bladed" item and I need to select Age Verification and Postage Only. I have selected Pos...
Good Afternoon, I have purchased a Dyson Hairdryer yesterday and today ebay have removed listing
I think I have been scammed as ebay have removed listing due to policy violation. Will I get a refund ?
Resolved! Posting
Hi 2 items I sold are still marked as dispatched but they were delivered 2/10/25 Royal Mail confirms it.
