Member To Member Support

Cant get to my cleared funds?

Hi All, I have posted on this but cant find or dont know how to get the post up. Any way i sold a water tank in late June and buyer paid. E bay said the monie would be available from the 8th of July but it still isnt there! I dont know how to contact...

Buyer gone missing

I have a buyer who has not collected or contacted me for over a month. I have been paid, how do I resolve this?

Responding to an offer

I have had an offer from a potential buyer but I want to message them first before accepting. How do I do that?

Cant find the lable i created and paid for

Hi, I bought and paid for a dpd poastage lable for a parcel. I can't find the label.

temporarily restricted

Why did eBay limit my account? Can someone help me?

Do you think that sniper software should be allowed because this makes eBay not a auction site but a

Do you think that sniper software should be allowed because this makes eBay not a auction site but a a site that only the Rachel can afford a monthly contract with a sniping company can use this is not an auction site be honest with the people that u...

How am I informed if someone wants to buy my item for sale

How am I informed if someone wants to buy an item I am selling ?

Payment

I sold a vacuum yesterday and the buyer collected from my house in person and I scanned his code onto my phonewhy do I now have to wait 14 days before I can withdraw the payment

from 80% organic sales to 0%

Hi everyone,I've been selling small goods on eBay for over two years now, and over time I’ve developed a good understanding of how things work. Typically, I sell 15+ items a day, with at least 50% of those being organic sales — no issues until recent...

Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

How far back does eBay keep purchase details records. I

I'm trying the find transaction details of a purchase from 20 years ago. It's a long shot I know. Any thoughts.

goods collected by buyer but item is still showing awaiting delivery

My buyer has recieved the item, but ebay say awaiting delivery. What should i do ?

Ebay have charged me £11-55 for an item not in my recent purchases.

Ebay

Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...

Hi my item was not received but its saying it was delivered

My item was not delivered today but it said it was delivered so where is it

Return

Dear eBay Support, I received the item from seller on 3 July, and I opened a return request on 9 July because the item doesn’t fit my car. The seller declined the return request without any proper reason, and the case was closed the same day. I was n...

Change of address complications.

I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...

items arrived to Buyer clearly

882196540101 Fedex Please checked opened case close because this items arrived clearly to buyer address and buyer also got buyer ordered items Order #:26-12935-93529Item no.:114123212195Case opened:06/18/25

Resolved! Including a photo in messages

Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...

Transfer items on retiring

At 81 I have been thinking of retiring. The problem is that I still have 2000+ items still on my user that iI wish to transfer to my son's user but I cannot find any way of doing it other than deleting them and relisting them one by one. My reckoning...

Charity suspension

I work for a small hospice charity and we list items to raise funds. A few weeks ago we had an email asking for ID and other documents from all of our trustees (we have a board of trustees being a charity) The email had many mistakes, spelling errors...

shipped parcel with my own shipping options

hi i shipped a parcel with dhl on my own without using sellers label of return because he provided options to ship only in america,i have failed to add shpping tracking number because its not providing an option,please help on hoe to add a tracking n...

Withdrawing from balance

Has anyone else had problems withdrawing money from their balance. I’ve been trying for days and it’s not kicking in.

Selling items

Ive had people wanting to buy from me for example price was £142 + £4 postage thats fine but when they go to check out its coming up saying £180. This isnt the first time its happened to me or them Also I was given a offer one few of my items ive acc...

Suspension of account

It says my account has been temporarily disabled and I need the payment for a birthday.how do I reinstate it and if I can’t how long will it take?

Selling adult toys

How do I go about selling adult toys from my account? Each time it says my account is restricted

How to bay

I have a problem with this, I want to buy 4 upcv trim in different sizes, from the same seller, I don't want to buy them separately so as not to pay 4x shipping costs, how do I do it? I have them in the basket but I can't select four so as to pay onl...

seller hub

i am trying to switch back to my eBay selling from the seller hub but its not working asking to reset my account that's doe`s not work any ideas ?

Seeking Advice on High-Value Jewellery Deal – £500K+

Dear fellow top eBay sellers,I’ve been approached by a serious buyer interested in purchasing high-end luxury jewellery and watches totaling over £500,000.I want to offer the best possible prices while ensuring authenticity and a safe transaction. Ho...

My listings

Hello community. This may be an easy one but why are some of my listing titles in a maroon colour. Most are in black print. Is there any significance to the colour?

How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.

Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.

Change postage to collection

My buyer has paid for postage and on getting the prepaid label I saw they lived close to me. How to i change the purchase from postage (and refund their money) to collection (getting the code etc)

Hand delivery to eBay hub in UK for authentication and onward postage to buyer

Hi there, I have a valuable package to post to a buyer and wondering if I can hand deliver it to the eBay hub in the UK (to be authenticated and then sent on to the buyer) rather than posting it to minimise risk of potential damage/loss of item? Many...

Simple entering a selling listing. Is there a way of doing this?

I have an account with ebay - a private seller. Somewhere is there a simple statement of what to do to get a listing on sales. Its nothing like as straightforward as it used to be where you selected a category, entered a title, then your description,...

Unsold items

I have not looked at my e bay acc for a while.Where do l find my unsold items list? And whether they've been resisted?

SIMPLE DELIVERY or NOT!?

Is anyone liking the way that ebay have just changed the way we sell and send?I really don't want to do it this way so any help to change it back?

Simple delivery Under £10 item

From what I understand if you list something under £10 and as a letter then you don't have to have simple delivery. I have some questions if I may... 1. Is this £10 inclusive of the BPF or before it's added ( my price is 9.99 but goes over the 10 whe...

Watch out for

Hi guys, This seller just left passive agressive feedback again in my positive feedback space. What do you expect me to do after being a member for over 23 years? Just lie down and take his continual abuse? ebay, you deal with him and report him to T...

Manually add tracking to sent items

Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...

How do I find unsold record history please

Trying to find unsold selling history please

ebay restriction 3005

Can someone tell me what this restriction means please? 3005?

suspicious ebayer

Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...

Unsold history

How do I find unsold history please

Sales declining

After 6 years of very successful sales with 100% rating as a private seller, my sales have dropped off a cliff since no fee sales have been brought in. Has anyone else had the same problem?

Restricted

My account is restricted from selling, I remember having an issue with an item around 10-15 years ago. Is there anyway to have this restriction lifted?

finding out exactly what transactions are included in your payout

how do i find out which transactions my payout is for?

Unpaid bids.

Hi.I was just wondering if anyone else if having problems with auction winners not paying and not communicating?It has just happened to me again making it 5 times this year so far (only once for all of last year). Can’t eBay do something about it? Au...

No credit card to verify age when buying pruning saw

No credit card to verify age when buying pruning saw, what am I supposed to do now pls

My money from my account has been taken

I had £93.00 in my ebay account i forgot to post a item value £4.00 plus post all in £6.60 i went to refund the fella to find i have nothing in my account im getting nowhere with ebay

Solving policy violations

My selling page states I have 4 policy violations on my items but when I press button to resolve it takes me to the hub and says nothing here. How am I supposed to resolve the issues if I can't see what they are? They aren't new listings just realist...

Resolved! Account closed because of a clever little ebayer!!

Hi all ok so basically i did have an ebay account which was my first from when i was literally say 18/19.. i am a genuine guy, dont rip people off, dont do any scams or anything.. just a straight person buying what i need to or selling what i dont ne...

RECIEVED SOMEONE'S PACKET. NO INFO TO REDIRECT TO WHO ORDERED.

eBay is a disgrace.

eBay is a disgrace. eBay is no longer a viable selling platform. Anyone working for eBay is living on dirty money.

Searching sold item Order number/ID on ebay - have they changed it?

Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks

providing feedback

I've been asked in an eBay email to provide feedback for 3 items I've bought, however they do not appear in my ebay purchases or feedback section. I definitely bought them from Amazon Marketplace but there is no evidence on the site of me doing that!...

Resolved! Can you accept a bid before the listing ends.

Is it possible to accept a bid before the listing ends?

Update card details

I’m going round in circles as I need to update my card details where money is paid in. I’ve not used eBay for 15 year and it’s asking me for the old card number which I don’t have?always says no one available to speak to even in the middle of the day...

Simple delivery causing other changes?

Earlier this week I got moved onto mandatory simple delivery - not too happy with this really given I am selling quite a lot (selling recently inherited items alongside my personal collection to raise funds to start my own business) but the pro's and...

Simple Delivery

Simple Delivery has finished me off as an EBay Seller. I cannot find ways to control what I do any longer, it is becoming harder and harder to sell item for small profit or charity.goodbye ebay

wrong postage method

hi all.I haven't used ebay for a very long time, and didn't understand the new postage method. I sent the item tracked royal mail, but the buyer asked for simple delivery. my payment is now pending and account says delayed, I've removed all my other ...

With Simple Delivery Now Imposed, How Do I Know If My New Listings Are Visible Outside The UK?

Hello. I am a private seller and send a reasonable amount of items overseas. When listing new items I always made sure they were available to view outside the UK. Now that simple delivery is imposed, how can I be certain that this overseas exposure w...

Cannot Update my own Delivery Options - This is Ebay's downfall now for sure

I sell old Stamps on ebay (well, I did till now), and I recently got a message from a buyer asking to help out on shipping.....didn't really know what he was talking about.....but I checked all my listings and every single one has changed to Simple D...

Email

How do I change my email address

Ebay refusing payouts to customers

I have tried to link a bank account well 2 now actually and eBay has refused my bank statement PDF as it is too small 30kb and it states it is under the 100kb file size. Ebay has blocked me for 24hrs from call me feature and via the official phone nu...

Account restrictions and how long!?

Hi guys, anyone have any information that may help?I’ve sold a few items, and about to get a payout, then I was contacted by eBay to update my information and restriction would be placed, including not accessing my money I’ve uploaded my passport sev...

Fossil

Hi, I posted a listing of Fossil Hippopotamus tusks and teeth. These species are extinct and existed during the Pleistocene till a 1000 yrs ago yet ebay took it down. The teeth are literally fossil. And ebay took it down and sent email saying they co...

Evri possible double tracking number

I may have made the mistake (Although, I dont think i did) of putting the same shipping label on 2 parcels. Of course the parcels were for different people. My question is would Evri know the same tracking number has been used on 2 different parcel o...

problem responding to an offer

I have been sent an offer for an item but when I respond it takes me to the listing as if I am the customer.When I look at my account the offer doesn't show up any where. Impossible to get any help from ebay going round in circles!!

The item is in violation of REACH and CLP Regulation.

Today eBay removed my offer because "Your listing didn't follow our Product safety policy. Recalled and other unsafe products aren't allowed on eBay.What activity didn't follow the policyThe item is in violation of REACH and CLP Regulation. "My produ...

Listing refused

HiI have listed a set of 3 German WWII medals neatly displayed in a box frame. My listing has been refused because it is deemed offensive, yet ebay is full of German War medals for sale. So I am wondering why my listing has been refused because it vi...

No one home

I’ve sold an item sent it special next day delivery Royal Mail tried twice but no answer it sat in the sorting office for 5 days and now it’s been sent out to an other post office as requested by the customer should I be concerned that they will try ...

Resolved! Order Details

I am looking at my Order Details page for an item I have sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the buyer’s...

Can’t put the delivery postcode

Every time I go to delivery part is jam can’t move forward before my account is Hong Kong now in UK I not sure is that the reason I can’t put the postcode in delivery section

Resolved! Older UNSOLD items

How do I access my older UNSOLD items - more than 90 days?

Paying money to the seller

I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.

Order Details

I am looking at my Order Details page for an item I have just sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the bu...

Private Sellers Unwanted on ebay

So what with the 'buyer protection' and the simple delivery which is so expensive for small items. ebay are clearly trying to push private Sellers off the plafform or for them to convert to business sellers. I dont really want to be pushed like this....

Ebay Age verified policy for selling bladed items

i am seller on ebay and i put age verification delivery on that listing still ebay restrict my listing i dont know why can any one help me on that!

feedback

Why can't I leave feedback on a product I only received 2 days ago.

EBay balance gone

I have cancelled an order for a buyer and all my money that was in my balance is now gone even though it had nothing to do with that order

Ended and not relisted.

Hi, I seem to have lost my list of items which were unsold. I wanted to resist them. Is there a time limit on how long they stay in the unsold section? It used to be called Ended and not relisted I think. Thank you. Elizabeth.

restriction account

I don't know why my account has been restricted.

balance and also checked all items

Actually i sold of 40 £ but it is showing only 29£ in my ebay ,I checked all items they are showing that your funds are credited to ebay,What should I do

10 day restriction

I had a 10 day restriction put on my eBay account from the 18 June my restrictions should have lifted it said from the day the email was sent ? Why hasn't it been lifted yet ? Regards

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Travelling and trying to use E Bay

Absolutely the worst interface if you travel and use two telephones and cant authenticate when 'they' decide you are hacking your own account.Locked out, the numbers to call dont work and impossible to work with. Dont bother

Payment

Hello I had £40 in my eBay balance and now it’s on £27 I have not phurchased anything or cashed it out. Help please

Relisted items

I'm sure that in the past, I would list an item for auction....I sell stamps....and I'm pretty sure they would automatically relist after a week and keep doing this for about seven weeks.......now I've noticed that they are all finishing after a week...

ebay postage

why does ebay send you to a different courier as a seller than the one i chose and the buyer chose too, i wanted to use royal mail international postage to Germany so did the buyer, as i was getting the QR code and label ebay wanted me to use dpd or ...

Resolved! my new bussines account got restricted for no reason,no explanation

Can you help me with a advise how to reactivate my bussines account beacuse the support refused to give me further details to protect thei privacy?Any of you got through the same issue?

Classified Advert Business suspension for listing contact details and selling outside of ebay!

eBay have suspended a Classified Business Advert in Motorcycles because I have my phone and email details on the advert. They are saying I cannot sell outside of ebay, but with a classified advert there is no choice! Any helpful suggestions greatly r...

Upgrade of individual account inti business account

Good morning, My name is kamran Ullah, I want to upgrade my individual account to personal account. Because I want to sell its on it. I wAlso registered company in UK. Please help me in this regarding. Thanks

What has happened to this site?

It was so easy to list and post items and now I don't have any good things to say about it, just one big headache.

Sold item appears in my Manage activity list

Does anyone know why this happens. I would appreciate some assistance here..

SIMPLE DELIVERY - CHANGES TO LISTINGS

All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...

Selling a sofa which has not been paid for or collected

We placed our sofa on eBay Auction site. It sold to an eBay member, who was going to pay cash on collection. I messaged her on several occasions and eventually got a reply. Her partner had bidded on it, without her knowledge on her account. She is no...

Resolved! Account restriction and suspended

Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...

New Listings

Hello,I’m new to EBay and have done my best navigating my way through to list a few items. This took some time. I listed 8 items however, on my eBay, I can only see 5, the other 3 are strangely in drafts yet it says I’ve 8 active listings. Can anyone...

Notification

I logged on to eBay to find I had sold an item but didn't get a email telling me ? Do eBay not inform you ?

URLO

I see other listings for same thing

Unable to find option to upgrade from individual to business account

Hi,I currently have an individual eBay account created in the UK, and I would like to upgrade it to a business account. However, I do not see any "Edit" or "Change account type" option under Account Settings > Personal Information.I've tried visiting...

Resolved! 2 step verification

Each time I turn 2 step verification on I get the successful email saying it is now enabled. However, when i logout and log back in again no additional verification takes place so i only need my password. Am I doing something wrong perhaps? Thanks

Competing offer

With vehicles I’m watching Why do I keep getting messages saying competing offer when i haven’t made an offer

Negative feedback

I have sold a product, but buyer didn't satisfied with my product and he left a negative feedback, and i have refund to him a partial amount and requesting him to remove negative feedback, after the refunding of amount now he is not replying on msg a...

Marking an item as posted

I have recently sold an item but for some reason i can’t mark it as posted,I’m worried eBay will hold my money indefinitely even though I’ve sent the buyer a picture of proof of postage in the form of a post office receipt!Has anyone had a similar pr...

Problem making a bid

The last 2 times I’ve tried to make a bid a screen message pops up reading problem with eBay internal system or process contact ebay developer support for assistance what is this ?I’ve tried the online help pages with no results and emailed eBay with...

Damaged bag in transit as a seller

I sold my bag on eBay and the buyer chose evri as the shipper. I sent the bag the very next day properly packed but about 5 days later I was told that bag is damaged in transit. I did register a claim through there chat bot but since then I have rece...

HELP messaging problems

HEEEEElp oh my word has anyone else had this pulling my hair out!!!! All of a sudden my android phone using ebay main site not the app can't send or receive messages to my customer's via ebay text??? Can see the list but can't reopen anything have tr...

WW2 German military items

Listed a German WW2 ring only to be told it was not politically correct etc, then you put in German WW2 on a general search and over 51,000+ items are listed riddle me that.

A SLIGHTLY incorrectly amended US Ebay listing from the US in the UK

Well, I plan to purchase an LP from a seller who is very nice and he screenshotted to show that his listing is rightly re-amended price tag wise from his end, though the figure isn't correctly updated from me the buyers end for some reason! It slight...

Finding sellers number

Hi there How do i find a sellers details , purchased an expensive item that requires collection but the seller isn"t responding to my messages.. I need to send a courier for the item.. How do i get the sellers name and address, you used to be able to...

5% off with code JUNEBALANCE5

Can anyone tell me why a ‘5% off with code JUNEBALANCE5’ has been added to all my listings please. I don’t want to offer a 5% discount and worried now that anyone making a purchase is entitled to this. I wasn’t aware or informed this would be added a...

things that have been on here for 6 months

is eE bay ever going to recover?.... my vinted is 4 times better with half the listings its a joke and no fees and things I have had on here for 6 months selling in 1 week with no promotion.4 years of growth getting better and better with no need for...

change location on my account

the location is wrong on my account. any ideas as to how i change it?

Wrong Item Received by Buyer – Delivery Company Error

The buyer has received the wrong item.I am the seller and had only listed one item. I followed the correct steps provided via email to ship it. eBay generated the shipping label and tracking code, which I used at my local post office to send the parc...

Reactivate my eBay account

Hello,I just created this account and have not listed or purchased anything yet. However, I received a message saying that my account has been deactivated.I'm not sure why this has happened, and the message says I can still sell if I contact you — bu...

My listing was removed and labelled pornigraphic

eBay recently removed one of my listings, their reason was because they classed it as pornographic. The item was a coffee table book entitled Porn: From Andy Warhol to X-tube and as the title suggest was a history of pornography through the ages. I a...

Moving abroad

I have an eBay account in the uk. I have moved abroad & have been resident in Spain now for 10 years. I have tried registering a new account under eBay Spain to sell items in Spain . I have a problem verifying my personal information in advance of se...

Resolved! I purchased an item on May 25. And it was delivered to an incorrect address. To date i haven’t recei

I purchased an item on May 25 but have not yet received it as it was deliveredtoanincorrectaddress.I requested a refund but Ebay but they have denied my request. Is that legal?

How to let a potential buyer view item before purchasing

How can I let a potential buyer view an item before they decide to purchase it

Changing Seller Settings to buy more than one item a day

Ive tried hard to find and change the settings so that buyers can buy more than one item a day but with no luck. Does anyone know how? Most grateful for any help.

My eBay

Need to contact seller as they have supplied the wrong parts. However my purchase history is empty !

currency

Hi I want to start selling on ebay, i am on the UK site and my address is a UK one too but my currency is dollars. How do i change this? I have tried many things however in the Selling Hub, it is still showing dollars

Counterfeit item

Hi Please can you help. I am trying to sell an item, a Dyson Airstrait which twice now has flagged as counterfeit. Once after being approved by VeRo following which i relisted. This second listing then has been taken down as counterfeit by “automatic...

Deal

I had 2 xl suitcases you sent me a deal for a Large one in the same suit can you send me that deal again as I lost the email

Karma

I have been making and selling small items in Ebay for over ten years and in that time my products have been coppied but thankfuly my experience in a past life make my buyers confident so I still sell quite a few. Yesterday I notice a similar item to...

Selling history disappeared after account, freed from restriction.

After being homeless for a period of time last year, I was unable to pay my Ebay subscriptions. My account was suspended.I now have reimbursed Ebay and my account is up and running.However all my selling history and feedback has disappeared. Is there...

Don't have photo id

Ebay, after letting me make so many sales has randomly asked me for photo ID, I am a 32 Scottish male, never needed ID as I don't drink alcohol nor go to clubs or even go abroad. To open my bank account I used letters to prove who I am. I got told I ...

Resolved! Verified sellers

Hi can anyone tell me if there are any verified sellers on here, I'm new to eBay and keep getting useless rubbish sent to me which is not what is advertised in the description and in the photos of the items I buy . I check the ratings but they are ve...

Unable to list items as eBay thinks I’m a business seller?

Good morning can I be advise on how I can become a seller again, all the items I sell are private but some are high value sound/cinema equipment, should I set up a new business account for higher value items? If so how can I re activate my personal s...

Question on rules

Why is it some private sellers are able to sell child carseats but I’m being told I’m not allowed to?

Posting orders

I posted Atleast 4 orders and the customers paid for postage but it still took the money out my funds why is that

How To Create a Discount Coupon for Buyers

Hello everyone. Can someone please explain to me, as I am still fairly new to selling on Ebay, how to create a discount coupon for customers, and, if there are any links to this, can you please share those links, with full instructions as to how to c...

account restricted

i keep getting this message and i fixed the issues 5 days ago and it still here why?

Buyers leaving a note on purchase

Hello we put in our descriptions for buyers to send us their registration number before/after purchasing from us but most don't do it, we have enabled the buyers note box so they can leave a message when purchasing but is there a way we can put a mes...

We noticed a new sign-in on your account at ebay.co.uk. Here are the details:

wasnt me location was 150 miles away have changed password but how does this happen

KIEDY OCZYMAM PACZKĘ

ZAMUWIŁAM 2 PERFUMY CALWIN CLAIN I JESZCZE NIE OCZYMAŁAM PACZKI

Buyer received package but eBay not aware

Buyer has received package and left feedback but it's not updating in seller page. Still says 'Not delivered'. Sent via Evri. Funds on hold. Cannot contact customer support. What do I do? I have proof of postage.

How can you disable automatic offer sending by ebay?

Before we used to send offer to interested buyer on eligible items, but now ebay sends automatic offer to the interested buyers ,is there a way to stop ebay sending automatic offers.

New seller eBay have got the price wrong for simple delivery

Hi I am selling my first item it's a tool set.. eBay have quoted £10.46 simple delivery royal mail I have took the parcel to our local post office and he has said it will be next day delivery £23. Because of the weight.. will the label cover the £23 ...

What the average percentage costs are of the total sale amount?

Hello everyone. I have about 24% of my total sales amounts are taken up with ebay fees, together with postage costs, and I would like to reduce those costs. Can someone tell me what the average percentage of costs fees make up, and I would apperciate...

Resolved! Sold item but didnt use evri. Can't update postage

Sold an item but I didn't use evri for postage. I used royal mail tracked24. But there is nowhere to update this and ebay is saying dispatch is overdue. How will ebay know item has been delivered and my funds be released?

change personel account to bussiness acount

i have my old personnel account and want to change it business account but, but cant find option to switch to business account , please guide what steps are recommended. i have already check in my personnel information the option is not showing to ed...

Wrong country on my account

My seller account has my country down as Canada and now I'm being charged 20% for any items I sell. I've tried changing it in my account by address and country are all the UK. It seems like my buying and selling account are different.

My active listing is not showing in search results

Hey!I posted a number of listings and none of them are showing in search. I know some time is needed for the indexing but they have been active for about a week now and nothing is showing.Any help will be greatly appreciated.

Trouble with Account Access and Notifications After Recent Update

Hi everyone,I’m reaching out to share my frustration and hopefully find a solution regarding the most recent eBay app update, which has made managing my account much more difficult.I use the eBay app on my iPhone to receive notifications and manage o...

Item bought on Ebay is not listed in My Ebay

I have bought a front numberplate holder for a 2016 Golf via Ebay. It doesn't fit and I want to return it. But the purchase does not appear in My Ebay. What to do?

How to claim my £15?

I sold my boosted item and received a ‘claim the rest of your £15 off’ email due to the promotion. How do I claim this I can’t find it anywhere?

Sellers location. When i select uk only when searching for products.

When u select uk only location, why does ebay show items in china, I just buy thinking its in uk and will arrive on time when required by. And then end up waiting 3 weeks for the item and too late for any use because the occasion has passed. Ebay mus...

Regaining access to my eBay account...can't access old email and phone number?

How would I access my eBay account on a new phone number and email?Because the two stage verification wants to send a sign in code to my old phone number On a phone which I lost. I also lost access to my email which I used to sign in with.

Help with a buyer who I think is scamming

Hi someone please help!I sold a brand new Pandora charm the buyer received this today and sent me a photo of it all completely scraped and different colour claiming this is what I sent. I asked for a photo of the ale mark and the photo sent that char...

Photo id

Hi i have sold something on Ebay but I can't withdraw my money because I have no photo id is there any other way I can verify my identity using non photo id like birth certificate and letters with address on

Couriers refused to take parcel

Sold item the courier wouldn’t take it even though they state the size 160 which it was and in the shop where the courier collects from they say biggest is 150 they will take so I had to quickly go with another company to ensure my buyer got the item...

Updated App - Intermittent Picture Upload Problems

Looking for Advice With over 1k items listed and all has been fine Except since the ebay app changed last week, I'm having a challenge with the app. I list and describe items via my PC - all fine. When I go to the App to upload photos taken from andr...

Sold an item but I’ve had several people contact me to say their highest bid was more

I sold a phone on eBay and have had 2 other people message me with screenshots showing their highest bid was higher than the winning bid. They are annoyed as to why they didn’t win it. I’m confused. please help.

Cancel automatic auction relisting

I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks

How to speak to a staff member

Desperately need to speak to staff members somehow my purchase has gone to a Morrisons 500 miles awaythe seller can’t do anything I keep trying so many different ways to contact eBay

Negative feedback

I had a jacket on the back of the settee ready to box up as bidding was just about over. During the night my dog pulled it off the back of the settee layed and peed on it. I let the buyer know and asked them to cancel payment as could not in good fai...

time away

The time away says a time then GMT -7 ?? so if I pick midnight does it start at midnight or 7 hours earlier at 5pm ?? unclear

Fake account

I just sold an item in a auction, they haven't paid as yet but that's not the problem, this has happened several times and I'm starting to think these accounts are fake and when you check these accounts out they always seem to have thousands of posit...

Potential scammer bidding on one of my auctions

Hi. I'm currently selling a used expensive tablet with the auction ending tomorrow night .The bidder currently winning has 0 feedback and joined Ebay in April 2025. They made their high bid a few days ago.Everyone starts with 0 feedback so could be g...

Simiple Delivery, dumb af!

I contacted eBay a few times ever since SD was introduced. There was a time that sellers can select a customerised delivery option. I sold an item today and my buyer wished to pay extra fees for RM's Special Delivery, and I realised other delivery me...

printable ebay reports

Are there printable versions of the HTML ebay reports?

Business account

I already have a personal account for buying and selling which I want to keep,can I set up a business account separately

Ebay becoming ineffective and alienating sellers

Ebay seems to have a death wish these days. Its becoming useless. The "Buyers Protection" scam was the start of the rot. Buyers have never needed this "Buyers Tax" ever before. Its just a con to bleed more money out of its users. People aren't stupid...

Resolved! harassed and threatened

I refused an offer for a item i have forsale. Now that person is harassing and threatening me for a full refund plus payment for a return label on a item i have not yet sold. How do i inform ebay about this as i can see this person is trying to scam ...

Buying think it’s a scam

Hi can a eBay member call me please

Historic listings

I am closing down my business (lighting) and would like to find my historic ebay listings pre - 2023 to enable easy listing of sale items , can anyone assist

contact a seller

Hello, how can I contact a seller who has purchased an item from me a long time ago. All I have is his eBay user name ' a good trader'

National Insurance request

So I have received the request for my National Insurance No. after I have just made a sale. I am totally unsure and confused what to do. I am not particularly happy supplying ebay with my NI No. - so I am guessing if I don't, they will hold my funds ...

Value of Sales

Hi I sell around 5K here on E-bay but my sales only shows 10k and has been stuck at this for 6 weeks How do e-bay come to this figureI'm baffled

Selling

Hi. I want to start selling on eBay. I have started a listing but it won’t let me post. I get this message every time- As part of our review we’ve temporarily placed a selling hold on your account. This hold will prevent you from listing new items. I...

Resend Pin so that my parcel can be delivered

Does anyone know how to get eBay to resend the PIN code for DPD so that my parcel can be released? I recently made an order which was considered as a high value parcel in which a PIN was required. The problem is apparently the pin was sent to my old ...

Unknown charges.

I have a few charges in my credit card but there are no records of purchases on my eBay history

Payment request

Buyer paid. I posted item and two weeks later not received so issued a refund. Item has now arrived and he wants to pay me. He has asked me to issue a payment request. I am stumped here. I do not know how to do this. Any help would be appreciated.

Damaged sold item / Used Ebay Simple Delivery / Refund

I sold an item and used Ebay simple delivery and Evri to deliver. The item arrived damaged and I have refunded the buyer. How do I claim the money for damages back from Ebay simple delivery??? Please help

Buyer has collected

A buyer has paid and collected an item, they can’t see how to say they have received the item on their account and I can’t see how to say it’s been collected for funds to be released! Can anyone help?!

eBay balance

Hi all, I received the wrong eBay balance which is less than what I was supposed to receive. It was supposed me £17.09 and got £16.01. The buyer had also brought a prepaid label which had already been deduted from the total. Can anyone help me to rec...

Resolved! Inflated Postage Appearing On My Listing

One of my listing is altering the postage costs to viewers of that listing - when I look at it it is as I listed it. It means that it will unlikely sell as the postage displayed is too expensive.

Collection in Person

Hello, a potential buyer has sent me a message on ebay reasonably asking where the collection would be from, but my reply giving even just the street name (without full post code) has been blocked by eBay due to its member to member policy regarding ...

Need to speak to agent

How can I speak to an agent?

Buying and selling account?

Morning guys. I have been buying on eBay for years on one main account and been happy with the experience. Recently, I decided to try my luck at selling on eBay. For admin purposes, I would like to know if I can have one account for buying and one ac...

Order cancellation refused

I just ordered some plug plants and hadn't receive them 2 wks later. Just looked at order and it says I won't receive them till July so I tried to cancel the order, but it was refused. Seems ridiculous, it wasn't clear that there would be a 6 week de...

My account restricted for telling the truth..

So i have been given a three days restriction for defamation,Ironically because a seller pictured an item that was being used illegally..maybe my other reason was telling a seller his item was over priced and you can actually buy then new for less..c...

No way to add tracking.

Ebay has removed the choice to add tracking when sending myself by Royal Mail. I have the tracking number but nowhere to put it? Not sure what to do, as my money will be withheld for quite a while now.

Changing account

Dear, I would like to change my business account to individual account seller. I’ve tried in settings but it doesn’t allow me to edit it. Please do assist me with this.

Can't message sellers

Hi I was messaging a seller everything was fine I messaged back YES but eBay blocked the message saying it contains account information but it says the same if type ANYTHING so I don't understand and I've tried from different devices!! After this I g...

Resolved! Registered Seller With National Active Selling List But How Do I list Items For Sale Locally

I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?

Change of Account Type

Hi, I want to change my account from personal to business account but there is not edit button on account type. Kindly help out.

Scam

Has anybody had it where somebody purchased but then wants you to buy them an apple gift card too and they will send the money? I then got an email from support saying once I’ve paid for the gift card they will release the funds! Obviously I am not g...

Resolved! Buyer is asking to cancel after they won the bid

Hi, I know this problem has been posted about elsewhere, but I thought I'd ask the community for advice. A buyer won a bid on my item late last night, then this morning they messaged me saying they no longer want it, and I can 'feel free' to relist i...

Buyers Query Message does not exist

I recieved a notification in my selling page on a listing which was active, that I have a message from a buyer, adjacent to which is a REPLY button. When I clicked the REPLY button it took me to my messages but that message from the Buyer does not ex...

scheduled listings

where can i see my future scheduled listings?

Seller cancelling after winning

If someone decides to bid and win on an acution and then cancel for no reason why do I get charged to relist

Biddings

Is bidding for items ie £1.71 the norm now, really annoying

.

Hi, i am a private seller. I now have to offer Simple delivery. Can anyone tell me why click and collect is no longer an option on my listings despite being enrolled in the seller hub?

I am on holiday from June 9th for 2 weeks so what can I do. Restrictions on changing listing.

I am on holiday from June 9th for 2 weeks, so what can I do—there are restrictions on changing the listing.

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

Missed an offer but can’t contact buyer

Ebay have changed so much it now seems impossible to find another eBayer even with their eBay name/number. So I was unaware of the offer which when I clicked to accept showed that it had been expired by eBay’s time out rule. Any ideas how to get thro...

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...