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Forum Posts

Tracking Not Working?

On my 'Orders' page it shows four sold listings, three of them have been delivered a while ago and the latest one is in the post in transit. On Friday 17.10.25, when I pressed the 'View Tracking' button to follow the parcel that is in the post, I not...

User avatar by Engager
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EVRI are useless

Please, please, please do not use EVRI to send your items to buyers. They are 'HERMES' who of course were dreadful. I am sick and tired of buying on Ebay and being told my parcel has been delivered by them when it hasn't. Use Royal Mail or any other ...

Age verification

I’m trying to purchase a circular saw but need to verify my age I’m being asked for a credit card to verify but I only have a debit card is there any way around this ?

Used but failed on first use

 Purchased a pair of skates, arrived 6 days ago, first usage was today looked fine, however less than an hour into skating the plastic snapped in two parts.where do I stand? I understand the sellers response but this was the first time using the prod...

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Faulty item

I purchased a battery charger a few weeks ago. When I went to use it, it gave me an electric shock on the battery connectors even with the charger switched off, I have photographic and video evidence of this. I returned the item in the original packa...

User avatar by Contributor
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Wrong parcel delivered

I sold a Lego set, parcelled everything up in a shoe box then put in a plastic post bag. I took the parcel to the Post Office where they scanned the QR code, printed the postage label, and stuck it on my parcel. I received a message from the buyer tw...

Item collection

Have booked a pre paid label for next day home collection (dhl) but the item won’t be available for collection. How do I amend the collection date

User avatar by Member
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Sending different items to the same address

Hello All, Sooo my son sold his Apple Mac and iPad within 4 days and sent both items to the same address using 1 QR code. First one delivered and signed 14th (the apple Mac) and then on the 16th he posted the tablet using the SAME QR code which was t...

User avatar by Contributor
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Video removed from listing

Hi, can anyone tell me why my videos of items i am selling are removed. Ebay do not say exactly why the video is removed. Even though its a video of the item i have photographed from all angles. So nothing in the video that not in the pics

Kept increasing their prices

Hi there, Is this adequate business behaviour to keep changing their prices? Said happy to sell it for £160, then in 3 days later when I asked the seller send me an offer please, says it’s £170 now. I was irritated by the fact that changed the price ...

Refund

Hi, I listed an item as collection. The buyer has not realised it is collect only and now asked for a refund. When I look to process the refund, expecting no cost, as nothing has happened, it is now going to cost me £7.52 in fees due to his change of...

Policy Violation for enabling infringment?

Hey guys, Hope I'm posting in the right place to get some advice on this, this happened about 3 months ago but it's been on my mind because it still sits in my seller hub saying I need to get it resolved so it's been annoying me. I was given a policy...

Unsure if I can cancel a sale

I put an item up for sale which had 2 stipulations in the description.. 1 was that the buyers account must not be new and have at at least a rating of 25 and the 2nd was that no forward shipping addresses as I would only sell to a UK account. The buy...

skateboard

hello,the skateboard i brought before have been in local center for 4 days and the location of it havent update for a long time. I want to know what happen and I hope it will be delivered as soon as possible.

Multiple Business Accounts

Hi, I would like to know how many business accounts can a seller have please? And what information needs to be changed for each account? For them to be accepted on eBay, with no problems.Some online articles say it's okay to have multiple business ac...

User avatar by Contributor
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Proof of Age

I am 77 and need to prove my age! I am trying to purchase a mini chainsaw. I do not have any credit cards as requested by eBay to prove my age they will not accept debit card to be able to purchase the item. I have tried getting help via automated he...

DHL Operational Problems

I've sold an item and am trying to send but I understand now that DHL ecommerce have huge operational problems in the UK right now.I wish I'd known before. It's crazy ebay have them as a main carrier with little option on large items to use anything ...

Complaint from buyer

This morning I had an email from eBay saying that a buyer of mine hasn't received an item I sold to them but the tracking says it has been delivered. Since selling, I have only sold 3 items and all the buyers have received their items and have left r...

Postage prices

Hi, I've places an order with a seller for 17 items. They have told me that the 1st item is £9, and each extra item will cost an additional £2 per item. That leave 16 items at £2 each on top of the £9. This should make the postage £41, but the seller...

Make to order items

I have a product that is made to order, when the buyer sends me a photo I use that to create my product, how do I sell using extended delivery ? EBay only seems to allow a choice up to 3 days but I need 10, is this even possible ?

Buyers not responding

Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...

User avatar by Contributor
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Click& collect

Even when my SELLER says he already opted in and SOLD using click & collect before, why does it not show at my end when I try to Pay at Checkout?The ONLY option I see @ checkout is postage to my address.I don't want the item sent to my address as I a...

User avatar by Contributor
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0 organic views and impressions

Hi everyone, I need some Urgent advice I know I am not the only one experiencing this problem since there is reddit threads and also I have seen people complain on twitter about this to. I have been selling for roughly 10 months, I normally get 100k ...

Warning to Buyers – eBay’s AI Ignored Clear Counterfeit Evidence.

I want to warn other UK buyers about a serious issue with eBay’s new AI-driven case reviews. I bought a “Brand new, genuine Tom Ford Noir Eau de Parfum” for £85.22. Before purchase, I asked the seller to confirm authenticity — he lied, saying it was ...

Evri delivery stolen from my doorstep, seller won’t refund or replace

 My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the ...

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selling

so i have listed a e scooter on my ebay account to sell so someone bought it and i am about to ship it out but i got a policy violation does that mean i wont get the money even if i do ship the product out or will everything be fine please give me so...

Resolved! eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

Pc

Zrušili ste pc tak prečo ste stahli aj peniaze za 4 veci a prídu len 3 

User avatar by Member
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Cancellations and Refunds

I bought and paid for an item then requested that it be cancelled. Item was cancelled and I was refunded. However, the item arrved, anyway. The seller is demanding return, which is appropriate, and of course I am willing to return the item. Who is re...

deductions from sales

I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please

tracking

I am still having issues with RM tracking on ebay page .............We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status. YA221409388GB .I thought it had been sorte...

Resolved! Unable to attend the tracking number

I sold Item ID: 226998936249 and used eBay simple delivery to create a label with tracking YA216038313GB. However I realised that it was 48 hour delivery and the customer required 24-hour delivery. So I bought a label from royal mail tracking number ...

History

I can only see my purchase history up to 4 years I would like to see allis this possible or may be up to 8 years can you help

Item not arrived

Had an item not arrived no contact with seller asked eBay to help they managed to contact seller who said if I close the complaint he will post in the morning I did this and of course he never sent and once the complaint is closed eBay would not do a...

Simple delivery

I sold an item Wednesday & since Thursday I've been trying to arrange a pick up through simple delivery & nothing happens, first I tried Royal Mail, no one came then a courier was arranged for today, nothing. What am I doing wrong? Wish we could stil...

Duplicate emails

Can someone please tell me why I am receiving emails, possibly duplicates, referring to the dispatch and postage of orders that I have already received more than a week ago? Just received another telling me the goods are with Royal Mail and the estim...

Help!

I purchased item last Saturday, I was provided with a tracking number and latest delivery date of the 20th October. The tracking number provided is not recognised. I asked seller who just said to wait until the 20th

Returned

Hi dear! I heve an order that the client didn’t received and the InPost send it back to me, the client wants the item but want to be send from other company like Royal Mail or evri how can I change it on the app so a can make a new label.

cancellation - postage

Hi, i have cancelled an order and completed the refund however i do not know whether the postage has been refunded? i clicked on pre paid label and printed off label but have not dropped off the item? How does the postage part work? did the buyer get...

Resolved! Simple delivery too cheap

Hello, I understand I have to use simple delivery as a private seller.However I am listing an item for £250, and I want to include insurance in the postage cost charged to the buyer. I can't see how to do this with simple delivery, is there a way?

User avatar by Contributor
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seĺling. incorrect photo

I'm selling an item. I've managed to add to the photos an item that is not included. the description of what I am selling is accurate. I've tried to modify but I don't seem to be able to delete the photo. what can I do?

MC011 Action required - Payouts on hold

We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchas...

Returns

I need to change my "drop-off return" details to a “collect parcel method.” The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.I have since cancelled the return, but cannot set up a new return optio...

ebay phone number

I cannot buy anything on ebay because my 'contact the seller button does not work. I cannot find a phone number for ebay to complain. What is the phone number?

purchase from Ukraine

Hi There i wanted to buy a sweater and thought it was from the Uk however its coming from Ukraine I've not bought anything from outside the `uk What are the pitfalls if any in making a purchase please

Been scammed but no help from eBay

I bought an engine from a guy on here I paid £875 then messaged him for his address so I could collect eBay showed he was approx 50 miles from me. I got no reply for hours then he asked for the QR code that I refused until id collected the engine as ...

Buyer hasn't Returned Item

I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...

Return

Hi I have sent an item for a buyer who has received the item and he has asked for a return by mistake as he was confused to what other item that didn’t come with it. So I spoke to him and resolved the situation. How does he or I cancel the return sta...

Resolved! Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Seller refund issue and ebay lying

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...

Customer cancelled help

Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...

Cancellation refused

I just ordered an item and requested a cancellation as I found one for a better price. However the seller declined the cancellation but they do not physically have the item yet so cannot ship it out until November when they finally receive it. They t...

Payment Options

HiI am selling a Moped on preview page it shows all payment options i.e. visa etc, but when listed it shows cash on pick up. I can untick cash on pick up but then there is an error. Is there any contact number or email that I can send to Ebay? Many t...

buying

i want to buy this camera and i have already made an offer but it's automatically was declined . i contacted the seller and he said he didn't decline it and he is willing for that offer . the price is 4336 and i want to pay 4250 and he is ok with thi...

Returned, refunded item

I have bought 2 items on a fixed price. Neither has been received. Contacted the sellers in both case to report non receipt. Both have refunded me. Both of the items have now been delivered, thank you Royal Mail! I want to make payment to the sellers...

Mixed up parcels

Hi, I have mixed two orders up and the buyers have received the other person’s order however one buyer claims to have disposed of the item they received ( it was brand new and in its packaging) where do I go from here?

Item received but never ordered!!

Hi hope someone can help here, I received a lady’s knitted sweater in my name and adress …. but I never ordered it. It’s a tracked package delivered by royal mail uk.there is an return address on the sticker but that is wrong as well !!! I feel bad t...

Sending cordless saw with no blade

I tried listing a battery powered reciprocating saw with no battery or blades. Selected no age verification as no blade included, listing refused, tried again with age verification, failed to list again? Why can't I sell item with no blade?

Unable to change email 'Already taken! '

Hi. I am changing my email. When I enter my new email it says 'Already take' It is my Gmail! I have had it for many years. The useless help bot doesn't help it just points me back. It becomes a loop. Can anyone help please. Thank you.

About ship ment fee

I recently bought somthing then paid for then I get a card saying 94 pounds shipment fee yet b4 when got somthing from same guy didn't have this i cant afford to pay it what happens

postage labels

beware of simple delivery they take the funds straight away how can they determine the weight and size of your parcel took me over 2 weeks to get my money back on unused label once you have bought there is no way to cancel my label cost £12.97 when i...

Combined shipping but postage charged double!

I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...

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User avatar by Contributor
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Cancellation and refund

Hi, my client canceled their order. Now i have difficulty accepting it, I choose "accept" option but nothing happens. They haven't got their money back nor I get any message from the website. Can you please advice me how to proceed?

Posting

Hello, I’m struggling with Simple Delivery. I’d like my sold item to be collected by Royal Mail and for them to bring a printed label.I entered Book a Collection, but the Get prepaid label button says that the label will be generated via email - and ...

User avatar by Contributor
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DHL no show using Simple Delivery

So Ive been using ebay to sell for over twenty years and the new simple delivery system isnt working. Having no other choice to use DHL due to the size of the item theyve moved the collection time three times now and have been waiting 2.5 days in the...

Doesn't ebay know that Scotland is in the UK?

I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even...

Parcelforce no longer combining shipping

Until recently if I needed to send two separate parcels (for two different buyers) to the Global Shipping Depot at Fradley I could go to my local post office and send them as a "consignment" using the Parcelforce 48 service ( so it reduces the cost o...

delivery companies

is there a way find out who will make deliveries (aside from asking individual sellers)...are sellers required to give that info, and if so where do we find it?& does ebay offer chance to give feedback on specific delivery companies (as opposed to ge...

User avatar by Member
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Car scam - Head Gasket Gone

I've just been scammed. Guys turned up, distracted my son-in-law, who was keeping the car for me, and poured oil into the water and on the manifold. Looked like the manifold had gone and forced a reduction. Then, and I've not idea how they worked it,...

Refund scam

I bought headphones from eBay and they turned out to be fake so I requested for a refund. After a couple days my refund request was accepted, but the seller was telling me that he wasn’t able to print out a shipping label and the seller was asking fo...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I've already put in a claim to eBay but the response has been - well I'm still waiting. Has anyone else encountered problems of recovering e...

Lack of proof...

The seller pretends that the item doesn't work (USB cable) but he didn't provides me the right proof ( like a video record) and he doesn't keep the post label and barcode... just a photo where the cable looks fine! He opened a return and I didn't acc...

A buyer bought 2 seperate items

A buyer bought 2 Simon’s speakers listed individually. eBay has created one every shipping label and it looks like it’s charging me for part of the label costs. do I need to send the items separately or in one package as I’m worried I won’t get the m...

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refund

So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...

false advertising

Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...

Refund of pre paid label

My buyer paid for postage and I have been charged for a pre paid label. Buyer now wants to collect as he is local and I have agreed. He wants a refund of postage. How do I get a refund for the pre paid label which will not now be used

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Unhappy buyer

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer...

User avatar by Contributor
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returns

hello, could anyone help me because when i was setting up my i set it to not accept returns but i want to change it now to accept returns, thank you.

Buy Now not working

Hi, my account is currently under review for Payouts. They say I can still sell but I have had several people try and place orders and God only knows how many others who haven't messaged saying that when they try and make a purchase they get an error...

Limits

Can anybody let me know what the limit is for private sellers and over what period. Also what happens if it goes over the limit.

User avatar by Contributor
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Resolved! fake perfume bottle received

i have ordered a perfume bottle from a seller and after waiting for more than a month duo to delay i received a fake item filled with offensive smelling odor . i opened a return request by customer service but i do not know what to do . i am really u...

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Aggressive Buyer

I was left very distressed by a 'buyer' who came to my home.. I reported her to Ebay immediately - after a very long online chat, after me making it clear I would not be issuing a refund, as she was abusing the refund policy, Ebay said I would not be...

User avatar by Contributor
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Item sent is wrong colour

I ordered an item I received the item, in a different colour, I now find this new situation. I cannot send it back as a photograph is required. Sadly I am a pensioner with no smartphone The item received in its original package unopened so in perfect...

Buyer wont return item

so I sold a coat the buyer said they wanted a refund because it didnt fit even though im not responsible for the size of their body or how big river island make coats I wasnt sure what to do so I rang ebay they advised me to send a return label to th...

User avatar by Contributor
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Undeliverable Parcel

Hi,I have got a big problem.I bought a big Parcel,lots of pocket watches on 10.10.2025 from Great Britain.Earlier I bought lots of item from this seller.Now,this is a third time happened,when I want check my parcel status,I saw my Parcel is undeliver...

User avatar by Contributor
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Giving feedback for a cancelled item

Hi. Something I listed had 2 bidders and so the item was sold when the listing completed. Unfortunately the winning bidder never paid or made contact despite a reminder by my (and presumably eBay). I contacted him directly and he said he thought he h...

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'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

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Royal Mail Canada

Hi eBayAnd to fellow users:Canada Post can now be sent via Royal Mail so can you please update this.I send letter post and your current alternative is UPS at £17.99 instead of Royal Mail £3.20.If you use Click & Drop which you can align with eBay,you...

Country of Manufacture not working

I am scheduling some listings, but the country of manufacture is not saving. When I go back by selecting edit listing the country I selected has gone and it's asking me to select one again. Will this be fixed? How can I check if my items are being sh...

restricted from selling

Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need hel...

Final price higher than my bid

I won an item but the final price was more than my bid. It says the buyers ptotection is included in price. Can't find a proper contact to find out just a stupid bot that doesn't resolve my query

Bicycle item not received

Today I reported a non-delivery of my Gekko Folding Bicycle 12.5 Inch Wheels Silver Bike Boys Girls Bicycle.Order numberOrder number13-13638-10022You refunded my money, but I specifically stated that I wasn't interested in a refund, only in receiving...

Feedback

Hi, my feed back is showing 0% positive when it is actually 100 % . Anyone know why this is or how to correct it - struggling to find correct category to chat to eBay

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Recall for faulty product

I got a message from eBay regarding safety of a product purchased in May this year. They told me to ask seller for refund. The seller asked for PayPal details including my email for refund. I tried to give the seller these details but eBay would not ...

Seller not fulfilling preorder

The seller has not fulfilled preorder, and as its over 3 months ebay not interested. Been in contact with seller, and just get a reply, even to the point of offering another item which has also not transpired ,and insists that he cannot refund due to...

Viewing auto rejected bids as a seller?

I have an item I'm selling on ebay for which I have a minimum offer acceptance price in place, whereby offers below this price are auto rejected. But I don't seem to be able to view any of these rejected bids! I would have thought as a seller I would...

Courier collection

I have sold a large heavy item, and Ebay want the courier to collect it from my home address....even though I've changed my collection address to my work addressHow do I change things so that the courier collects from my work?

Resolved! Bought a new phone. Arrived with box open. Security tags broken. Sold as a brand new phone? Con

Hi I've bought a brand new phone as advertised.It arrived today . Security tags on the box , opened both ends. Is this a new phone? It's second hand surely? The seller claims it's new but says " customs opened it , " but there is no customs paperwork...

Resolved! Ebay refunded.the buyer incorrect amount

Buyer partially returned the goods (kept 2 items out of 4) but ebay refunded the full amount to buyer despite mentioning the fact that I buyer only returned 2.items. What can I do to get my money back. It's clearly not my fault. TIA

Buyer denying receipt of sent item

Hi, I recently posted an order to a buyer using his preferred delivery option and paying the cost just to satisfy the buyer who preferred royal mail to Evri. The parcel was tracked abd got delivered with picture proof. But buyer is claiming parcel wa...

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

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Unable to leave feedback

Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...

Unfair return

Buyer bought a brand new, sealed in the box item. Reported the item to be faulty and returned the item. As expected, the item worked perfectly and I believe the buyer thought that the item was a different piece of kit from this particular manufacture...

Funds not available

Hello all, I have sold an item, posted out and ieBay is saying my funds are available, problem is they are not showing in my available funds. I've checked and I have not received a scheduled payout. I've tried with eBay's automatic assistant with abs...

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

My help and contact page was freez

Halo evryone please help me if know this i go on help and contact then there was i contact an agent and atomatic asistent give me option call us or chat with agent i not chose any one and close my laptop then i see my help and contact page and the pa...

Returns - who pays the cost?

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said b...