Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Useless Not so simple delivery
Have just wasted 40 minutes of my life talking to some foreign lady, asking why I was forced to use simple delivery, when it doesn't have all the options I need to post. It doesn't allow me to post delicate items 24 hour, it doesn't allow me the opti...
Contact eBay regarding item not received using GSP
Does anyone know how to contact eBay about a item not received case opened for a sale using the Global Shipping Program?
Charity suspension
I work for a small hospice charity and we list items to raise funds. A few weeks ago we had an email asking for ID and other documents from all of our trustees (we have a board of trustees being a charity) The email had many mistakes, spelling errors...
Wrong album CD in the post
I ordered a cd album from Music Magpie's Ebay. Armin van Buuren, A State Of Trance Year Mix 2024 CD. It arrived today (09/07/25) Instead i have received an album by Fatdog - Woof . . Which i didnt even order.
Ordered drive that ran three days late, received refund, now seems product being delivered
Ordered drive that ran three days late, received refund, now seems the drive is being delivered today what to do.
Resolved! You guys are my last hope - Seller non-responsive after purchase
I bought an item on 27th June, my money left my account, but the item was never dispatched. I messaged the Seller, to no response. I then went through eBays AI assistant (possibly the worst thing ever). As the item hadn't been dispatched, it recommen...
Royal Mail Lost Item Using Simple Delivery
I'd be grateful for some help as I'm finding it difficult to understand what I need to do. I sold an item and used Ebay's Simple Delivery 48 hrs tracked via Royal Mail. Tracking shows that the item was delivered but the buyer says that it hasn't been...
International customers unable to purchase.
I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...
Return to different country
I'm trying to return an item via return process.Seller has asked me to close return request (I haven't) and return to a different country?Originated in UK but asking me to send to India.Any advice/guidance?
Seller Issues with Repair
My Fold Goggle phone (had it 6 months only) just stopped working and cracked when i opened the fold screen. The phone was cased and I did not drop it or damage it in anyway. I sent it back to them to repair at a cost and they said they would send to ...
Updating a return status
HI, I have returned an item but used my own postage to ensure the correct level of insurance and signed for etc. How do i update my refund status as dispatched? And add an updated tracking number. Appreciate any help on this please. Thanks
FRAUD FRAUD Trust pilot reddit and eBay allow this person to still get away with it
Someone won my camera lens. I checked the profile of the winner. good score but zero comments. Buyer decided to hide the comments on all positive score. Alarm bell one. Googled the address and found countless reddit posts, trust pilot full of beware ...
Resolved! Item not working
I recently bought a digital piano off a private ebay seller and after setting it up it wont power on and seller does not accept returns,Also this was new in a sealed box,Can anyone tell me the procedure?
Problem with pictures not matching item description
Is there any problems with eBay, as when I do a search, for saying a socket set, the photo doesn't match the description
Order late
Help with order
Account
Why are ebay so stupid, been trying to sign in all details correct then they say will send code you get 55 secs yet where i am can take a hour, just spoke to a agent he said need to speak to the tech team need to sign in get rid of this stupid you ha...
when will ‘Simple Postage’ be updated, so things are correct ?
dimensions are incorrect as Royal Mail and EVRI sizes are different for parcels - RM showingsimilar for large letter - RM is up to 750 grms, not 1kg.’over-sized’ option not available, despite being told by agent it was - even though he could not find...
digital sales report
when can I expect to receive my uk digital sales report ready for my tax return
Collect in person not an option.
I am trying to make this listing collection in person only. The message was the same before listing as it is in the revised section "Turn on the pick up toggle". I cannot find the pick up toggle. I have clicked everywhere on the page to try to turn ...
How to send an invoice
Listed item was not sold but was contacted by a buyer and offered a lower price which I accepted. Now need to send an invoice but don’t know how.
Resolved! Feedback
If I buy from the same seller 8 days apart, do I not qualify for new feedback?
Leaving ebay
I used ebay to sell quite a few years ago and it was pretty okay. I left as things started changing and it was getting more difficult to sell. I came back about a month ago to give it a try again and shocked at how little views goods are getting. The...
Seller accepted an offer, eBay did not take payment, someone else bought it the next day
I made an offer on a buy it now item on July 6th. The seller accepted. Paypal payment wasn't taken immediately. I went to pay the next day but it said the item was no longer available. Following up with the seller he said it had been paid and sent. I...
Seller broke his word and asale agreement unfairly
I purchased an item from a seller. I won it in an auction fir a good price. The seller did not send it. He said he was away and arranged for his partner to send it but she didn't. I waited and the seller said he would sort it when he got back. Days l...
Simple Delivery only is a nightmare, please bring bring back the advanced option before I bail!
This is awful (now there is no opt out with advanced postage option). So now, with Simple Delivery only, to be sure I won't get hit with excess postage charges for incorrect size or weight I have to now, at the point of listing not sale, determine th...
Mystery - any ideas?
I sold an item and posted via simple first class on the same day (no tracking). A few days pass by, funds are released to me and the buyer leaves me positive feedback. Everyone is happy... or are they?A few weeks pass by and to my surprise, buyer say...
Bladed Products
I sell scissors and changed my listings to comply with the new processes. Since then i haven't sold any scissors at all. Today, i received this from a buyer and this is their experience. Can anyone give me any tips on how to resolve this? When I clic...
Charges
So I recently sold a set of door handles on hear for around £85, I have the funds released and only have around £55, can someone please explain to me how such a big chuck has been deducted since selling items is meant to be free?
Listings
What's going on with ebay? When I try to find an item to buy I'm shown the same 6 or 7 items over and over again. This has been going on for days now. Any chance it'll be sorted out soon?
Evri won't take spray paint
Hi, Does anyone have any suggestions of how to dispatch car spray paint that I have sold? I went to the Evri pick up location and they wouldn't take it as it's listed as a banned item by the courier.Thanks
Unable to respond to offer
I have received an email to say that I have received an offer on one of the items I am selling. When I click on Respond to offer it says that I have not received any offers??? Anyone else had this problem??? I’m probably going to lose this sale now b...
Delivery label not correct for item sold
The post office will not process the item as the label provided by eBay is not the right weight or size specified. What do I do.
Why does eBay dump pointless words avoiding the actual question
And why when they are doing this and I ask them to stop or pause do they set the phone down, do wonder the people are suffering
Combined Postage
Morning all,I have sold 6 items to a Buyer in Canada who put them all in the basket and then paid and eBay combined postage for them.1) I only ship within the UK and this is ticked on my eBay shipping options. Although the Buyer is shown as being in ...
Evri dumping stuff outside house and item stolen
I recently purchased a fish eye lens. Evri left the item outside the property without me requesting for it to be left there and the item was stolen and I went through PayPal to get my money back but this has now gone in the sellers favour. I have not...
Image and Titles not in synch.
Is anyone experiencing the site images and titles not being in synch. I am experiencing images and titles for different items?
Simple Posting wrongly entering weight of Parcel and overcharging
Problem with new Simple postage feature needs sorting urgently. When buyer orders multiple items each at default 1KG weight then postage weight multiplied by number items for example 6 items becomes 6 KG and charges accordingly though actual weight s...
WHY HAS EBAY MARKED SOME OF MY ITEMS AS DISPATCHED AND LABEL CREATED WHEN I HAVEN'T DONE EITHER?
Woke up this morning to discover that "overdue items waiting for dispatch" ( I am unable to locate them), have had the status changed to "label created" and "dispatched" neither of which have I done, knowingly . . . Is this a problem that anyone else...
EBay double charge for missing posted item
Hello,I sent a parcel via eBay Royal Mail labels. The parcel went missing. I have refunded the buyer. I have since received an email from eBay saying that my account is overdue with the exact amount that I have already refunded the buyer through eBay...
Refund
Good morning my daughter purchased a Labubu toy to see what all the hype was. She didn’t understand the hype and decided she would sell it. She marketed it on here as ‘genuine Labubu’. The buyer has revived the toy and informs me it is not genuine an...
Postage issue
Hi can anyone help?I’ve posted an item to a buyer via Royal Mail. the address which came up to send it to turns out to be a click and collect newsagent. apparently I should have printer a prepaid label and got a QR code, but I selected that id post t...
postage rates
Please do not tell me how I can charge for postage, as you do not take into account the insurance. If this is now your policy I will stop using ebay, as I have already done with one of my other accounts.
Change feedback left for a buyer
By mistake I have left bad feedback for a buyer. How can I change it please?
shipped parcel with my own shipping options
hi i shipped a parcel with dhl on my own without using sellers label of return because he provided options to ship only in america,i have failed to add shpping tracking number because its not providing an option,please help on hoe to add a tracking n...
Withdrawing from balance
Has anyone else had problems withdrawing money from their balance. I’ve been trying for days and it’s not kicking in.
Simple Delivery postage label “you cannot cancel this label”
Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...
Selling items
Ive had people wanting to buy from me for example price was £142 + £4 postage thats fine but when they go to check out its coming up saying £180. This isnt the first time its happened to me or them Also I was given a offer one few of my items ive acc...
A buyer opted for a return but hasn't returned yet but it shows it had been delivered
A buyer opted for a return but hasn't returned it yet but ebay shows it has been delivered but when i check the tracking details ,it shows it hasn't been delivered
Suspension of account
It says my account has been temporarily disabled and I need the payment for a birthday.how do I reinstate it and if I can’t how long will it take?
SImple Delivery for valuable gold coin
I have listed and sold a gold coin which is under £750 and comes up with simple delivery option. When I look at 'excluded' items however, it says gold and silver is not covered under the guarantee so I am worried if it goes missing, ebay won't pay up...
LARGE POSTAL PACKAGES
TRYING TO LIST A ROAD BIKE AND IT ONLY LETS ME SELECT 20KG MEDIUM PARCEL
Simple delivery pre paid label issue. I chose postage only when creating listing as usual. Ebay have
I am getting nowhere with ebay re this simple delivery issue !!.I have always chosen postage only, via royal mail,and send items at my local post office. I created listing and chose the postage only method as usual. Sent items tracked royal mail . Wh...
Resolved! Buyer says not received, but tracking says delivered…. help please
what do I do, as they have disputed it? I read the help, but it is not clear.The tracking says no answer, then shows as delivered with a photo of the parcel next to their car!Do I have to refund then argue with royal mail that not left in safe place ...
Incorrect tracking number.
I've just realised that I accidentally switched 2 numbers on the tracking details of an item I sold. I've corrected ut the seller has already received the item and given positive feedback. How does this affect my payout as it shows the item still has...
Ebay seller suggestions
Selling:Selling: Tacwise 18G Series 25mm Brad nails for Staple Gun - Pack of 4000 I have 2 items on sale, 4000 off part boxes of 12mm TacWise staples and 25mm TacWise nails brad nails. Ebay are making listing improvement suggestions including add fre...
Auction ending notification
My auction ending notification has gone to 5 minutes whwn im buying and is no longer 14 minutes. Checked all notification settings and no option to change it
Promoting listing
Just an observation regarding items advertised, when an item is advertised for price from and then you checked it out and find that is an extra which my opinion is very misleading anybody else feel the same. John
Forced to use PayPal to buy postage labels? BLEEP!
Hi, I'm not so happy with being forced to use PayPal (dreadful company) and I refuse to use PP for anything to do with eBay. Seems I can not use my account funds or payment card to purchase postal labels.
how to edit a removed advert
Hi, eBay has removed an advert because they say it violates their hazardous gas policy (welding bottles, kept in a garage) It has now been greyed out but I can't edit it, remove it or delete it. I am totally stuck. I tried the chat bot but it didn't ...
Buying item says I've collected it, I haven't.
Hi, I recently purchased an item and a couple of days later it says I collected it from my collection point .First I didn't nominate a collection point, second it was at a delivery office in England, I'm in Northern Ireland. Seller says its making it...
Simple Delivery
How do I opt out of this expensive SIMPLE DELIVERY to list cheap items or to relist them?
Simple delivery
I’ve had to buy a postage for Evri off the site as eBay would not accept address and therefore is costing me money. How will eBay know I’ve sent it? How do I get the extra amount from my buyer. Thank you
Customer Support, not contactable. Terms and Conditions are stupid
Why is eBay uncontactable? What happened to Customer Support? The T's and C's are unreasonably long, pages of rubbish. Ebay employs lazy buggers who just add on more and more silly T's & C's and don't remove the older outdated ones. This explains why...
Why was I charged a postal fee as a seller
As a first time seller, I was charged £2.69 to send the parcel whereas the buyer was only charged £0.87. What did I do wrong? Thanks
Company using my personal home address on eBay without my concent..
We have received 3 return packages to our home address from an account. We checked them out on eBay and found they are using our personal home address. We have contacted eBay several times but nothing is being done. Can anyone help?
Selling adult toys
How do I go about selling adult toys from my account? Each time it says my account is restricted
POSTAGE
JUST SOLD SOME TRAINERS ONLY FOR £2...AND POSTAGE PAID FOR BY BUYER...DOWNLOADED THE QR CODE AND POSTED ..SO FAR SO GOOD..NOW I HAVE BEEN CHARGED POSTAGE OUT OF MY EBAY ACCOUNT...AND I ASSUME THE BUYER WILL ALSO PAY POSTAGE. WHAT CAN I DO TO SORT IT ...
Statements
I need to get on the classic site via my mobile to download statements but can't seem to do it
How to cancel an Evri label if a dress is incorrect
2How to cancel a printed label and change the address reprint new label
Cannot send payment details on Invoice or send invoice
Same as many loyal sellers, cannot send payment details or correct invoice.Just tells me, "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice". So what do i do now eBay! Yet ano...
i've click on collection for a parcel (royal mail) but now need to cancel this how do I do it?
i've click on collection for a parcel (royal mail) but now need to cancel this as have printed the label and taken it to the PO myself. Don't want the postie having a wasted journey and bringing me the label. Any ideas how to cancel this collection. ...
Perplexed by buyer protection fee calculations on an item I bought…
I am perplexed by how eBay is calculating bids and BPF. i bid on and won an item, but the final total of my winning bid increased for no apparent reason ( no other bids came in) - OK it is only 34p but I am unsure why it happened so maybe someone can...
Postage
I have a buyer that as brought 3 of the same items from me in one go but the postage as stayed the same for 1 item.Because the weight as changed i will end up paying more than the items are worth How do I change postage once brought
Pitbull headshaver from Perkypoll
I purchased an headshaver in January and it has stopped working when I try to get in contact the item page does not exist and the sellars other items page is different name
packages assumed lost
Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...
Return
I started a return but cancelled it as I had entered the wrong reason. Now when I click on RETURN it sates this return is closed. I need to start a fresh return but don't know how.Can anybody help and advise me on this subject
Postage
How do I set up postage for a 100 CM long item as it will only let me choose 60 CM maximum
how to set up returns accepted
How to set up “ returns accepted “
Postage
Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...
Royal Mail Tracked 48 Delivery
Can anyone tell me how to select Tracked 48 delivery when I am listing an item for sale on eBay? All I can see when selecting Royal Mail as the carrier is the Simple Delivery options.
Seller sold my item I paid for elsewhere
I purchased a bag early this morning on buy it now and the seller has just got back to me saying she has sold it elsewhere, how do I get my money back? Surely this isn't allowed.
can I provide an earlier close date to a fixed price item
can I provide an earlier close date to a fixed price item from the original 30 days to say 7? regards Peter
Adding tracking number when sending 3 orders in one post
I posted 3 orders to the same buyer in one package using a single EVri QR code of one of the items to generate shipping label. When I go to the Orders section now and check the other two items in the package that I sent and then click on "Postage" ab...
identity verification
hi i am Maaz khan new to ebey. my account was suspended and i called ebey they reinstated by saying this to do identity verfication. but there is no massege or mail from ebey and no sign to show on seller dashbord for identity verification. how can i...
Royal Mail/Ebay Delivery Tracking Issue – Advice Needed
Hi everyone,Apologise for the long post, but I wasn't able to explain my problem with less words.With the help of Royal Mail, I’ve managed to get myself into a bit of a problem that I can’t resolve on my own.A buyer purchased two items from me under ...
Fake Dyson Hairdryer
Hi All, I bought a Dyson Hairdryer on here until this account 2 years ago. I recently sent it to Dyson for repair and its fake! As such, they have destroyed it. I have an official letter from them and i feel this should be refunded via ebay as its no...
Simple (and more profitable?) for ebay, not for us
X billionth post on the subject Ebay, tell me where the "save image as" and "print" options are on the context menu. I don't care what you want me to do, this is Simple Delivery, this makes things easier for me, and that is what I usually do. While y...
Resolved! Item received badly damaged
Can anyone help please? I received a Laura Ashley table lamp base from a seller today. The base was very badly damaged, in fact, it had completely disintegrated. In my opinion not enough packaging to base of the box. It is unusable. I have sent the s...
Resolved! Large parcel costs
I'm drafting an item for sale and want to calculate the postage cost but the item is 65cm long so falls outside the 'medium parcel' option but I'm only offered the medium parcel option with a 61cm limit. I know Evri accept parcels up to 120cm, where ...
Damaged
Hi I am not happy with the quality of this item at all, it’s poorly sewed, ripped every corner of it, I contacted the seller and seller blamed on postage but it’s not due to post, it’s very clear it’s due to the poor material and the way it’s sewed.
Evri refuse to take parcel
Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.
Strange message received in my inbox
Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...
Postage only (Custom postage option)
I know there have been several threads about the current problems with the custom postage option and we have the same. From last week, for some items we are able to choose custom postage and for others (even though they are the same price, stamps und...
Postage - where has the dispatched link option gone?
I have dispatched a few items all with 48 tracked postage, but there is no way to say it's dispatched in the drop down menu? Why has this changed today? I was using it yesterday 6th July? Any clues?Will it hold up the payments, even if you get feedba...
Item has been delivered but ebay shows it hasn't. Is it a trick to keep my funds longer?
Item has been delivered but ebay shows it hasn't. Is it a trick to keep my funds longer?Why ebay is not updating deliveries?
Selling
Hello I’ve been restricted from selling no idea why and can’t find help to speak to any one ! Any help would be appreciated? kind regards
Not getting paid by ebay
I added my current account details on 28 June and was told money for goods sold would be retained for 7 days unitl they verified my account. Yesterday (9 days later) ebay paid 1 penny into my account but are still holding over £500 for items I've sol...
Not getting my package and not getting refunded
Hello. I recently bought an item from someone for £40 and they failed to deliver it, then they said they don't have it and said I'm getting refunded to which they haven't. So they've basically stolen from me. Can eBay help me get my money back? Thank...
Item Delivered, but not updated on eBay
I posted an item to the buyer, but I had to add a little extra to the postage cost, so the tracking label eBay provided wasn’t used, I used Royal Mail tracking instead. The buyer has received the item, and left 100% positive feedback for me, but the ...
Resolved! Changing customer address after sale
Hi , I need advice. I'm new to selling on eBay. A customer bought an item on my auction and paid for it. Asked me to send it to a different address. I agreed but later realized the pre paid postage has the customers address on it and if I changed it ...
Buyers Protection fee on an invoice
Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...
GLOBAL SHIPPING FAILED CUSTOMS
I sent a Nissan Micra door handle to the Republic of Ireland in June. Tracking says that the parcel was under investigation and eventually failed customs and was returned to the retailer. However nothing has been returned to me. I would like to now w...
Broken item - what do you do?
I have received a glass item from a seller completely smashed in the packaging. I suspect the seller broke it whilst packing and sent like it hoping I would claim so they wouldn't lose any money. They keep telling me to file a claim, but I can not fo...
Partial / full refund
Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...
How to bay
I have a problem with this, I want to buy 4 upcv trim in different sizes, from the same seller, I don't want to buy them separately so as not to pay 4x shipping costs, how do I do it? I have them in the basket but I can't select four so as to pay onl...
seller hub
i am trying to switch back to my eBay selling from the seller hub but its not working asking to reset my account that's doe`s not work any ideas ?
After ofer pay automatically whit Paypal
HiI made an offer and automatically after it was accepted the payment was made via paypal. I wasn't paying attention to this detail and I asked the seller how he wanted me to pay him and he said cash. I paid cash upon collection. Now I have contacted...
Simple delivery - Complaint
How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...
Save search option disappeared from app
Hi, I can't find the 'save search' option that used to be at the top of the page when searching for items. I read it has moved to the blue bar that appears at the bottom when scrolling items, but it's not there either, that's just filter and search o...
RM auto postage changes.
Hi Sorry my first post, apologies if it's waffle!I noticed last week when doing a check on some older listings that most my listings have altered the postage charge.I sell little things mainly hand made pens and not that often so the 2nd class option...
return
I returned an item (a portable air conditioner) using my own prepaid Parcelforce label.The parcel has already been delivered to the seller – However, I haven’t received any refund or update from the seller. the return statue doesn't change.Could you ...
Global Shipping Programme refuses to give shipping quotes
I am going absolutely stir crazy over this. I have Global Shipping Programme applied to my listings. A couple of weeks ago I sold two items using GSP, one to Denmark and one to Germany. Now I have a buyer in Australia for a similar item. It says I sh...
Providing bank details
After getting authorisation from my bank it moves onto a page from Trustly telling me to close the page and return to eBay. But there’s no X or icon to close or any icon to close it. Help please.
Dangerous airbags for sale
I have a Ds3 citroen , it has a do not drive notice on it for dangerous airbagsCars from 2009 to 2016 c3 and ds 3 They are still for sale on ebay and are Dangerous
Feedback
HiI left negative feedback for a buyer last week and have just noticed that they have changed it to positive feedback, surely this is against Ebay rules and regulations.I need to make Ebay aware that this has happend but I cannot find a number to cal...
Seeking Advice on High-Value Jewellery Deal – £500K+
Dear fellow top eBay sellers,I’ve been approached by a serious buyer interested in purchasing high-end luxury jewellery and watches totaling over £500,000.I want to offer the best possible prices while ensuring authenticity and a safe transaction. Ho...
My new listing
Hi there, my new listing is not showing for general sale, although it appears on my "items for sale" page, can anyone help? E bay have proved impossible to get any assistance from.
Resolved! BUYING
HOW TO ADD A SELLER TO SAVED SELLER LIST
Resolved! Removing POSITIVE Feedback
Hi, I recently purchased an item from someone who overcharged a large amount on the postage. They sold the item for very little and I assume tried to make it back on the post (self arranged, not Simple Shipping). I queried it and they sent a partial ...
Offer from seller
I was sent an offer from a seller but the link would not work and unable to contact the seller
How to sell high value item?
Been member for 20yrs, I want to sell a tractor for £6000, but find it seem to haveva selling limit of just over £5000 ... does that mean I can't sell the tractor on Ebay??
My listings
Hello community. This may be an easy one but why are some of my listing titles in a maroon colour. Most are in black print. Is there any significance to the colour?
Struggling to sell everyday
I’m a part-time eBay seller and recently started focusing more seriously on it. I’m really glad to have found this forum and to connect with the community. One challenge I’m facing is making consistent daily sales. I get interest and send offers/mess...
WHAT IS AN ACCEPTABLE TIME LIMIT FOR AN UNSENT ITEM
BOUGHT AN ITEM ON THE 8TH JUNE 2025 FROM ITALY WHICH HAS NOT BEEN POSTED, SO I TRIED TO CANCEL IT BUT THE SELLER REFUSED, AND NOW EBAY SAY I HAVE TO WAIT A TOTAL OF TWO MONTHS WHICH I HAVE SAID IS UNACCEPTABLE?!!
Resolved! BUYING A SET OF KITCHEN KNIVES
Hi, I am trying to buy a set of 2 x kitchen knives and have done so before in the past, however e-bay are wanting me to verify my age. When I go through the hoops and sign in etc it asks me to pay by CREDIT CARD. I have never had a credit card and on...
Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items
Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...
Sewing machine reel for cottonn snapped
My reel for holding cotton has snapped any ideas what i can do please
Buyer Returning After 14 Days
Hi a buyer who purchased an item wanted to return the item after having it for 7 days saying it is damaged. Photos provided showing damage that wasn’t on the item when sent out. Therefore item could only have been damaged in transit, unless buyer cau...
Pay bill and close account
I closed my account two weeks ago but I keep getting emails to pay an outstanding charge how do I do
How to refund INCLUDING P&P
Hi, im trying to refund a buyer but im only able to do the cost of the item - not the actual post and packaging itself. How can i do so?
Combining postage on single invoice
I am new to this. My first five sales on here were all purchased by one buyer. He wants them combined on one invoice but it tells me when I try 'Invoices cannot be sent for items when e-bay manages all or part of the postage etc etc'. Can someone tel...
Fake or not
Hi alltrying to get a straight answer from eBay like herding cats I have recently purchased two Manchester United shirts 24 /25 season and 25/26, both arrived but were slim fit and do not fit, one refused return, the other tried to get me to sort out...
Age Verification
How do I verify my age if I don’t posses a crefit card? I have a debit card but ebay wont accept this.
packlink invoices not showing after 9.2.24?
can someone please point me in the right direction to sort this problem. I need these invoices to put in my files for accountancy purposes. Before anyone asks, yes I pay the subsidy for a business account. please advise?
How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.
Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.
eBay telling customers their order delivered when its only collected
Who at eBay cares when they are the cause of the issue?We use fully tracked with photo evidence on all our shipping. Every order placed before 3pm is shipped same day. All tracking data is uploaded as soon as the postage is applied.eBay are now sendi...
Change postage to collection
My buyer has paid for postage and on getting the prepaid label I saw they lived close to me. How to i change the purchase from postage (and refund their money) to collection (getting the code etc)
Shipping fees
I have an item that is longer than Evri length limit. The maximum I can charge customer via Simple Delivery is £8.00 The only way I can ship the item is via Parcelforce which is £10.00 so I’m losing £2.00 on top of that I have packaging materials and...
get intouch with a live person as i suspect a scam
How do i get intouch with a live person to report a possible scam
I THINK I HAVE BEEN SCAMMED
Please help. I think i have been scammed. First i mistakingly ordered a PS5 pro instead of PS5 slim. I tried cancelling the order but the seller decline it that he is afraid of scammers. So I accepted my faith and decided to take it. He said he had s...
using courier services
Yesterday and the day before I could enter my own courier service and the price I want to charge. Today, it seems I can only use the simple delivery which is not what I want. Has someting changed or how do I avoid using the simple delivery and use a ...
Resolved! Cancellation Conundrum
Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...
send invoices
cant even send invoices now if ebay uses their postage which is funny because ebay controls all postage , this site has gone right down hill its useless now think its time to move to amazon as these who run this are as thick as mince
Hand delivery to eBay hub in UK for authentication and onward postage to buyer
Hi there, I have a valuable package to post to a buyer and wondering if I can hand deliver it to the eBay hub in the UK (to be authenticated and then sent on to the buyer) rather than posting it to minimise risk of potential damage/loss of item? Many...
Returning
EBay sent me a qr code to send item back via post office I can not physically carry item to post office as it’s a generator what options have I got thanks
How to get funds paid when combined postage thinks some haven’t been delivered
One buyer purchased 3 items from me and wanted combined postage. I went through the help to try and do this but my account only allows simple delivery and there was no option for combining. Therefore with agreement from the buyer I included an extra ...
Cut throat razors
Can I sell these on eBay as I purchased them off ebay
Item broken in transit when it was returned
Hi! I sold a ceramic item to a customer. The customer received the item and wished to return it as a misleading word in my listing made her think it was something else. No problem , she could return it - no questions asked! On the picture she used on...
Vtoman flashspeed 1000 portable power station
EBay has informed me that a vtoman portable power station that I purchased is dangerous and should not be used. After three messages from me the seller has ignored me
Tracking of bottle
I’ve ordered a Stanley bottle on the 30th of June however it’s still not arrived the due to arrive date has past and the seller isn’t replying.
Milwaukee 6 Gallon Wet dry vacuum
Thought I had item delivered but no vacuum like stated in the advertisement only a couple of air tips I didn't spend over £400 for a couple of air tips and a bag so where is my vacuum like stated in the ad as if I'm not getting the vacuum I expect fu...
Buyer messaged me about a return but they haven't opened a return yet
The buyer messaged me to say they weren't happy with an item. They said the colour wasn't the same as in the photo. I advised them in a message to open a return formally as I had no way of doing that from my side. They haven't replied since. How long...
Sent back to eBay
Hi I can see my parcel has been sent back to eBay because of a failed delivery. Is this normal? Usually they resend next working day also what will happen next? thank you
Simple entering a selling listing. Is there a way of doing this?
I have an account with ebay - a private seller. Somewhere is there a simple statement of what to do to get a listing on sales. Its nothing like as straightforward as it used to be where you selected a category, entered a title, then your description,...
Returned parcel missing
I sold an item Through ebay.the buyer Never bother to Reply Me .he Just Returned the Parcel Through Ebay Return policy But I didn’t received the item back and . Delivery office says That parcel is Delivered to other Address that was provided to us By...
Resolved! Not so Simple Delivery
I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...
False stock holding and tracking numbers
Not that Ebay will care but how are Chinese sellers allowed to advertise a UK address when there is NO stock in the UK? All tracking numbers are international and quoting 2 to 3 days delivery. No comms and dont really care? I am not talking small che...
return postage
Hi i recieved an item which was not as described or listed he listed the ipad as 128 gb but it came out 32 gb now i wish to return it i got a return label if i go to the royal mail will i have to pay for the delivery postage for return ? or the retur...
Unsold items
I have not looked at my e bay acc for a while.Where do l find my unsold items list? And whether they've been resisted?
Parcel Courier UPS
EBay's Duty of Care As I am not the only person that has repeatedly had problems with deliveries from ups. Look on the Facebook comments and Yell etc.I hold eBay responsible for not implementing their duty of care which would be to ban sellers using ...
How do private sellers post large packages that are not heavier than 4kgs. eBay teams don't know .
What is the postage for a large parcel under 4kgs for a private seller.
Resolved! Unable to Verify Age due to Lack of Credit Card.
Hello,I wanted to buy some old woodcarving chisels to restore them but ebay asks me to confirm my age with a credit card of all things. I do not own a credit card and I do not see an alternative option to verify my age. Is there really no way to do t...
Warranty
Purchased a “refurbished” laptop in September last year - ad for the item clearly states 1 year warranty and now seller is saying basically get stuffed as the laptop has failed! How do I go about getting them to honour that clearly stated warranty wh...
Seller wants to cancel order because they forgot to put min bid price on auction
I won an auction about a week ago and paid by credit card lodged with ebay. I chased up the order a couple of days ago. Today I received a message saying that they cannot sell to me at that price £52 approx that they need £60 so will have to cancel t...
Can’t mark orders as dispatched – items already sent via Royal Mail
Hello,I have already dispatched three orders using Royal Mail, outside of eBay’s Evri shipping label.However, the system still expects me to use a prepaid Evri label, and I am unable to mark the orders as dispatched manually.Here are the order number...
A seller is asking me for a code to release the money I paid for an item to him. Help Pls.
A seller is asking me for a code to release the money i have paid for an item. I have never been asked. For a code before and the money has gone off my account. Can anyone advise please.
simple delivery
I think evertbody who is affected by this ridiculous simple delivery system should repeatedley complain to ebay, sellers should have the right to send parcels as they wish to, I personally wouldn't trust evri to deliver parcels to their own address n...
Cancelation
Hi,I put speakers up for sale for £199.99. Yesterday someone sent the buyer an offer from my account for £156.71, which the buyer accepted. It wasn't me so today I cancelled the purchase for which I had to pay £21.60. This is very unfair and I am ask...
Selling on another eBay Marketplace
My eBay selling account is in the UK, as I live in the UK. How do I start selling on eBay US and other eBay marketplaces please ?
Ebay coupon code for £10 off £50 using the App not working
So, I received a Ebay coupon code for £10 off £50 when using the App but it is not working. It shows that " to apply this code, the order total amount must be at least 50" However my amount is £54 ish and the code is not working. Really annoying.
SIMPLE DELIVERY or NOT!?
Is anyone liking the way that ebay have just changed the way we sell and send?I really don't want to do it this way so any help to change it back?
Previous older purchases
Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil
Refunded before Item Returned
Hello, I purchased an item which was damaged and wasn’t listed in the description. Seller accepted the return but then refunded me before I could post the item, rather than waiting for return. I now have no options to generate return postage. I don’t...
Postage Headache Using Simple Delivery Options
Simple Delivery options are not suitable for my large Lego set, the dimensions are too big for the medium size option, and there is no option for large package.Can I just opt out and buy my own postage from Parcelforce?
Resolved! If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
Correcting the address of where my package will be delivered to
Hello and good morning my name is Ben and I was hoping you would help me today. last night I ordered a package from eBay But as soon as I paid for the package, I notice that the postcode is incorrect My delivery number is 181327739224 on my receipt, ...
VAT invoices.
What is the problem with sellers providing VAT invoices?Am I missing something?
Simple delivery Under £10 item
From what I understand if you list something under £10 and as a letter then you don't have to have simple delivery. I have some questions if I may... 1. Is this £10 inclusive of the BPF or before it's added ( my price is 9.99 but goes over the 10 whe...
How can I manually add tracking to an order when eBay won’t give me the option?
Hi all, hoping someone can help. I’ve sold an item and posted it via Royal Mail Tracked, but during the listing I selected Evri as the postage option (with eBay’s prepaid label) but I totally forgot this and just posted by Royal Mail tracked at my lo...
Combined Orders under one postage cost
I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...
EVRI Lost My Item
I recently sent a parcel to a customer via eBay which was supposed to have been delivered by EVRI on the 19/06/25. The buyer had not received the item by this date and was told to wait a few more days and yet it still hasn't arrived. Then EVRI has to...
Business seller and buyer is asking me to send a high value item as a gift
Hi,We are a business seller and have just sold a very pretty little Chinese bottle for over £600. The buyer has contacted me and asked me to send the item as a gift, not to put 'Chinese' in the customs form to USA (sending from UK) and to declare it ...
account up date
please can you phone I am partly blind and can not up date my account
Ebay con
They told me to sell for free then once posted they want £4.80
Dispatch an item as more than one package
I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...
Buyer made an offer that I accepted, but why do I have to pay postage?
Hi, I listed an item and stated that the buyer pays postage. The buyer made an offer a few pounds lower than the Buy It Now price, which I accepted. However, when I clicked through to get the postage label, I have to pay postage (£3.45). Is it the ca...
Watch out for
Hi guys, This seller just left passive agressive feedback again in my positive feedback space. What do you expect me to do after being a member for over 23 years? Just lie down and take his continual abuse? ebay, you deal with him and report him to T...
Postage costs all over the place
Item #236186781989. eBay have "simplified" (taken control) of postage. I know the packing and postage costs of my items well and have now lost all flexibility. This means I am having to alter the price of the item to reflect what eBay's software gets...
Royal Mail Safespace - EBay won’t pay me as the item was delivered to a safe place
Hello,I was on holiday and forgot to stop sales. When I got back there was a case opened for late delivery. I checked with the buyer that they still wanted the item which they did and posted the parcel on Tracked 24. The item took 5 days to arrive bu...
Sellers from abroad. Why on earth do we now have people selling from the States at stupid prices. Is
Why on earth are sellers from China and the USA allowed to advertise on this uk site? I think that this is meant to deceive people into buying from these sites without noticing the place of origin until it is too late for them to change their minds. ...
Simple Delivery Option Not Available On Listing
Hi I have been merrily creating listings this afternoon, but suddenly the option for Simple Delivery has disappeared: There seems to be a whole chunk of information and options missing. It goes from delivery details - Postage Policy, straight to Item...
International shipping
I am in Australia and would like to buy an item from the UK. I have contacted the seller who has updated the listing to include Australia as a shipping destination which is now visible in the listing. When I try and purchase the item it says that the...
Bidding
Just noticed that items now run 2 time count downs.In a winning position at the first end time only to find a further 4 minutes of running time.This time ended at 8.06 again time was zero and I was the highest bidder.Ebay then advised at 8.13 that I ...
Postage Policy
When I create a listing, there is an empty box called postage policy, does anyone know what I should put in the box.Thank you
Resolved! Buyer Insists to Arrange Own Courier
Hi I need some advise please, I have a air conditioning unit for sell over £300, one buyer insist to buy (not yet) and will arrange DPD to collect it, as a seller do I have any protection if anything gone wrong ? I had a very bad experience 5 years a...
Manually add tracking to sent items
Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...
Simple delivery
Do we have to do the simple delivery? i want to send a signed football card 2nd class P&P at £1. eBay won't let me and are charging £2.70 simple delivery, my customers are cancelling the orders due to the high postage costs. Is there any other option...
How do you contact a zero feedback bidder to check if they are genuine?
How do you contact a zero feedback bidder to check if they are genuine bidders?
PO £1.55 100g option not available for relisting
I have been selling beads and findings. I always use the 100g padded envelope £1.55 option. for some of my items I am being forced to post for £2.74. There is no advanced option available. My current item is for £6 (jewellery making chains) The posta...
£10 savings for installing APP
Hi all.I was shopping on EBAY website on my laptop when a window opened up promising £10 savings if I installed EBAY APP on my phone by scanning QR code.Did this.Then no £10 savings !!Any ideas, anyone?
