Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
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Posted an item on May 16th using parcelforce express 24.It still hasn't arrived 10 days later. Tracking is working but it's stuck in a hub still waiting.Buyer is very patient, but surely we should get some compensation or refund from parcelforce? But...
HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...
I ve bought an item.. On ebay with wrong address on. I ve contact the seller, to update my address... And she was alright to cancel the order and send it to my update address... After waiting for 4 days for her to post the item, I ve let her no, that...
I can’t check out my money because it’s on hold. Says eBay has sent me instructions but there’s nothing. I need my money asap
Hello, I have made my first sale on ebay and have opted to donate 100% of the sale to a charity through ebay. Do I still need to link my ebay account to my bank account? Any information will much appreciated. Many thanks.
I’ve just had an item I’m selling taken down as it was thought I was trying to sell it outside eBay. I assume this is because I included the name of a town I live near in the description, as I was making it clear I needed the buyer to collect. i have...
I sent an item tracked and signed on the 19th. Buyer hasn't received it and says if not received by Tuesday they'll start an item not received claim. Royal mail Tracking hasn't updated and it's seems to be lost. Not had this before so I wondered if I...
how do i alter my postage as royal mail keeps coming up and i would rather post with evri, the prices you put up are too cheap so i have to pay extra postage , trying all ways to change it, otherwise will have to put items dearer by the time ebay tak...
Hi, I received this message from a buyer but I haven’t any restrictions on items. can someone explain please? You are unable to purchase this item due to restrictions from the seller. You have winning bids, submitted offers or bought 1 item(s) from t...
Buyer has paid and now cancelled order and wants a refund. Reason bought by mistake. What’s the solution.
I try to buy something and the seller(UK) in fact DO ship to my country(Norway) but no matter wat i do i get the same message ...
Hi. Have been selling personal items for a little while and have a washing machine advertised for some months now.Someone has asked if it is available.I replied: When do you want to collect it?They replied:" Today."I replied to let me know what time....
Does anyone else have a problem when listing items. Get to Delivery/Postage page and it’s blank so unable to complete listing ??
I got a sofa and when it came part was missing and I no longer want the sofa when trying to return it's only giving me royal mail or parcel force but those done seem to except such big items and trying other places it's wanting a fortune
I'm a relatively new seller, only ever used Simple Delivery. I recently had 2 packages and their contents damaged by Evri - one was so bad Evri actually reboxed the items. Both buyers say I had packaged the items more than adequately and I have photo...
I'm trying to sell a paramotor wing which is currently listed at £710.00 for auction or £1,000 for buy it now.There had been no bids. A chap messaged me today to ask if I'd accept £800 on a buy it now basis. I've said 'yes'. He placed a bid of 710.00...
I’ve been messaging a couple sellers asking about their item, but my messaging are disappearing once i press send and not delivering? What is happening? I am not revealing any personal information or crossing any guidelines set out by eBay- I just wa...
I've had a buyer respond to "reply with offer" to buy 1 item, but there are 2 for sale and he wants 2. It didn't appear to allow him to buy 2. How can I re-offer the 2nd item?
Hi, I wonder if anyone can help.I bout an item from the seller, from USA, it arrived today but it's a wrong item, completely different shirt in size and colors and patter, Anyway, I have contacted the seller and she issues a refund, said I can keep t...
Hi all, just looking for some advice here as ebay 'customer service' doesnt seem any use in providing any person to person help.I had a buyer buy a large item from me, item was paid for and sent however a week or so later the buyer claimed the item w...
Why is the isle of wight being excluded from uk shipping, we're not part of the channel islands. And unless its huge items like furniture, there's no extra charges or freight charges. It makes no sense, and its getting irritating when you can't even ...
I asked a question in the Community forum and have now had hundreds of email rsponses. How do I stop getting any more of these emails.
Hi - I am a UK seller and I recently sold to an item to a buyer in Germany. They are saying it is 'not as described', I now need to generate a return postage label to send to them so that I get the item back, check it's OK and then give the OK to EBa...
Hi, I've sent the wrong trainers to buyer and asked for them to be returned however, buyer is now not responding.How do I start a return request to the buyer?
I have just inadvertantly clicked on "set up new account" and this, with its default name, is now dominating attempts to log back into my existing and established account. Should I get back into the new account and simply cancel/Delete it?
I can’t confirm my age as I don’t have a credit card.
Hello dear,I need to remove my account restriction, I don’t know what is this, you send me one message on 19 may mc011 , I don’t have knowledge this thing, you tell me via message upload to proof of delivery and I send your message reply already 19 m...
What should I do ? It appears that I've opened the case, but after one month of investigation, eBay has not returned the money. Should I call the police in this case? I purchased car parts for 1000 pounds, and the shipping cost was an additional 2500...
How do I get help from eBay customer services to contact a seller as I haven't received my order. It was ordered as guest not via my account and so they can't see my order and advise who the buyer is. I have the order reference etc. My bank statement...
Hello, I have sold an item and was going to post it. However I am now passing the buyers house and we have agreed to meet and I can deliver it. How can i change this and get a collection code or QR etc that is needed to complete ? It looks like i wou...
When I win an auction, do I automatically have ownership of the item or is it just a commitment to purchase? when does transfer of ownership happen then? Does it make a difference that the payment is taken automatically?
If a buyer makes an early offer on an auction for a £30 furniture item, marked for collection only, which is accepted and then they fail to collect.... accusing the seller for being rude and then cancelling the order for no legitimate reason, leaving...
Hi, I´m trying to search via the message archive for an item purchased during 2021. I could not find it in my purchase history & thought it might be worth trying the messages archive.
Hi, I would like to sell a very expensive item and would like to use Royal Mail Special Delivery with extra insurance (£2500). What courier do I select in the item draft on ebay? Do I select "Express Courier with Age Verification"? Once I get the tra...
Anyone else unable to Bulk Edit? For several days I’ve been unable to Bulk Edit. In my Browser I select items (usually drafts) that I want to edit. The Bulk Edit screen comes up with a list of those selected items. I select some or all I wish to edit...
Hello I have bought an item as a guest as i could nit remember my id password and the item is not what it should. I have tried to return but ebay is messaging that the return is approved but the sender has not sent the return label. I cannot see the ...
Hello I’m new to selling and TBH I’ve mostly done “Buy It Now” however this week I tried and Auction but for some reason I didn’t tick the “Sell Internationally” box.I’ve had a number of people who would like to bid but are outside the UK.I’ve tried ...
Hi, I am a private seller. Yesterday I received an offer on an item I had for sale which I declined and replied with a counter offer. The buyer obviously accepted my counter offer as Ebay confirmed that payment at that price had been made by the same...
Good morning, everyone. Yesterday, I sold a car, but the buyer requested that I cancel the order due to an error. I canceled the order and relisted my car, but now I’ve been charged two insertion fees. How can I receive a refund for the canceled list...
1. How do you actually get a real message to eBay? Not automatic robot!2. will eBay compensate me for the item damaged and not delivered after I have refunded the customer?
So a person has asked me to refund them and they will return the item as they’re facing an issue with the item. However they’re doing this 10 days after purchasing the item, how can I be sure they haven’t tampered with the item and returning me somet...
Hi a buyer asks for a refund of a purchased item , which you refunded. I have checked that users sold items and they sold the item you refunded even using my pictures! Surely this is against eBay rules?
Is anybody having trouble paying for the items I want for the last 48 hours. I HAVE money in my bank account ( I phoned my bank this Morning) is there a problem with Ebay. It tells me when I go to pay for the items I have insufficient which is NOT ri...
Three days ago I changed bank card. Still will not let put available funs in there
Joined 2007 and entered landline number(it was never verified) have now moved so no longer have this number. system will not allow telephone edit and address edit is greyed out. need to list something for collection only but this needs to be from mu ...
I want to buy a chainsaw it asks for age verification with bank details even 3 digit code on back of card not happy is there any other way to verify age
Hi, I need to verify my age to purchase a mini chainsaw, but I don't have a credit card and can't find any other verification method. Any ideas ?
I sold an item and the buyer used a PO box as delivery address. The courier collected the package and once scanned at the depot the tracking updated as 'can not deliver to PO boxes and will be returned'.I now have the package back and I was trying to...
Hi , I’ve been selling on eBay for a while now and never had a problem entering a custom SKU in my item specifications, but now there is a new eBay layout that takes you step by step through the eBay listings , and there isn’t any way I can put in a ...
Is there away to verify your age without having a credit card?
I have not received my item yet it was ment to be with me on Thursday there and still not received it can someone help me out here find out were it is please.
UK buyers should not be presented with the cost of international p&p as the additional cost of p&p when browsing lots in each category. When a user is registered in the UK. Every lot displayed should show what the p&p costs for the UK. It is WRONG th...
So just been thinking about the buyer protection fees ebay is now charging buyers. What are these fees meant to cover? In the past, it's been sellers that have been responsible for wrongly described items, or broken items via cariers responsible to c...
I'm trying to bid for a hedge trimmer, but it is age restricted. I don't own a credit card; is there another way to verify
Does Ebay do anything about vehicle listings that don't mention Category S status? I've seen too many but can't find a way to report them effectively.
I purchased a wig and I have had issue with it as I've only just used it once the wig has bcome hard brissly and knotted itself can't comb it throughly and the top part of the wig has no natural look it's just round and hard looks unnatural.feels har...
Hello I started a return for my parcel and was told I need to return it by May 27. However, I haven’t received any QR code. Now, every post office I go they say I can’t return it without a QR codeWhat should I do?Thank you
Do eBay automatically delete items it not sold after a certain amount of day as sure some of my listings are disappeared!
I am planning to send a large order to Germany via Royal Mail click and drop.I have never used click and drop before but the eBay GSP shipping quote is incredibly expensive in comparison . What I would like to know, is will I have a lot of paper work...
I bought an Evri label but then sent via Royal Mail. EBay say if no delivery details after 14 days then they will still pay me. Is this correct?
I'm currently selling a number of items that I have previously purchased as part of camera job lots. Searching previously here this selling is identifying me as a trader and should have a business account. Although eBay confuses this when they remind...
The USA doesn't seem to appear on either the list of included or excluded countries I ship to. Does anyone know why? I have previously sold to a collector in the USA who wants to make me an offer but keeps getting a message saying that I don't ship t...
I have just came back to eBay to sell haven't done for a long time ..and it's says I'm banned because I owe 2.46 and now I cant find a link or option to do a one time payment arggghhh
Hi everyone,I hope you're all doing well.I'm reaching out to ask for advice or insight from fellow eBay sellers regarding a recent issue with my account. My account was recently restricted, and I haven’t been given a clear explanation as to why. I’ve...
hi please can someone help me, I have finished my listing and every time I tried to post it keeps coming up with standard terms for posting and keeps giving an error message even though I’m selecting standard and then when I asked to read the postage...
Once my offer is accepted, ebay is automatically charging it to my account with no authorization. Why
Hi allI need the help and experience of the community regarding a frustrating issue with a negative feedback I recently received. I am a new and relatively young seller, and I started this business on eBay not long ago. In just a month and a half, I ...
Hi. I purchased an item as a guest on eBay before signing up for an account. How can i get eBay to assist as a guest as my purchase does not show in my order history. Have reached out to buyer, had some responses but communications have stopped since...
I am sending an item from uk to Northen Ireland by parcelforce - never done this before can anyone help with filling in the custom docs please?
A buyer bought two items from me and selected different postage types for each - I wasn’t given a drop down option to add the tracking number from the parcel I posted, so the other item is still showing as awaiting despatch. I have googled how to res...
Sellers items recently listed option has gone which is no a big problem. Why did you remove it?
I've just printed my postage label and now the order is saying dispatched. I haven't dispatched it yet
The eBay automate is useless. How can I get to a point whereby I speak to a real person?
when I go to eBay settings and then notifications it doesn't work. I get an error message 'something went wrong'. see aattached screen shot. this is all I ever get when I tap notifications.
I have recently opened an eBay shop and have added my first few items.For some reason eBay is listing that the items will be posted from Portugal and not the UK where they will be posted from. I have checked my business "addresses" and it has our UK ...
I have just received an irate message from the buyer of some Vintage Chanel talc (discontinued now) that I sold while clearing some of my elderly mother’s stuff which included many Chanel items. I researched the packaging carefully and believe it to ...
The frustration of being an e bay seller at the moment is dire… I mainly do this for my lad to help him, sales in the last few months have dipped drastically. This buyer protection has screwed up anyone buying and made prices rise. My items are all b...
I think it makes it very unclear, as a seller, how much offers are being made for etc. it’s rubbish. Fair enough charging a protection fee like Vinted but show it separately! Please eBay, take note!
been sent the wrong model, but can't find out what to do to return
My customer has paid £3.50 postage eBay created a label for a lesser value and now Royal Mail have refused to deliver the item and are requesting I pay £10 extra for postage It has been 8 days since it was dispatched How do I go about resolving the m...
The EBAY app tells me I'm offline, obviously I'm not as I'm talking to you now. Any suggestions?
Hi all, any suggestions how to resolve this? I was selling a load of video games - when listing I would choose "large letter" for package size... For postage, the app would RECOMMEND Royal Mail 2nd class letter, I left it as per default every time......
I’m on holiday and have the holiday notification on my listings. Two items have sold and buyers now asking to cancel as delivery will take too long. What are the implications for me as seller? Do my items automatically relist and what about fees? Tha...
I did not receive an item and the case was closed by eBay before it was actually rectified, the item was rather expensive and it was over a year ago now but its just frustrating there seems to be nothing you can do.
Hi, when creating a listing:(a) Where on the listing do I state how many copies of an item are available?(b) If such an item is sold how does the system replace the sold item with another copy ie, if 5 were available automatically replace that number...
I bought a ham radio, at the time of sale the seller said he would also send me a speaker and dust cover he had at a later date when he found them, he asked for my address again recently but ebay wont let me send it him in a message. any ideas gang?
Help! I sold an item and it was down for post. I clicked on the prepaid label etc then the customer decided to collect the item. once loaded in his car we could change the item to show collection instead of parcel shipment so I can get the money. he’...
Selling a camper van has taken £5000 deposit and said he would pick me up from Heathrow airport never turned up and has removed the listing.
Hiplease somebody help,my payments are on hold as it says my NI Number does not match IRS number. I have tried to update my NI number lots of times but it’s still showing the same thing. Also , when I try to update my NI it takes me back to the same ...
I am selling a motorcycle and said I was open to best offer when I created the listing, but this doesn't show in the published listing. And now a buyer has messaged me and made an offer I am happy to accept, but he can't make the offer through Ebay a...
Have ordered an item!but saw on the bottom of the invoice plus vat,was under the impression this item was in the UK,so what happens if I refuse to pay vat on this item when it arrives,can the seller take from my account or cause other problems
I purchased a brand new lawnmower which developed a fault before it was 3 months old. The seller said he is a Third Party Seller so will not refund (or even part refund). The lawnmower actually comes with a 2 year guarantee so I even contacted the ma...
About to open as a business seller again can’t work out the fees so can anybody tell me please if I sell a item at £1 in collectibles or postcards or £2 in those categories I know after fee listings it’s 10 p to list but what are the rest of the fees...
Is anyone having issues with orders being delivered but still showing awaiting delivery on eBay orders page.all my parcels have been delivered & two buyers have left feedback but on the orders page still saying awaiting delivery.hence still not had m...
I have sold item A (£30) and item B (£20). I accidentally swapped the items when I dispatched the items. I contacted both buyers to return the items.Buyer A has not responded, and buyer B insists on keeping the product. In a way buyer B is getting th...
My son has sold some items in a game and was asked how he wanted the cash, he said in Ebay vouchers, but he didn't change the currency from USD to Sterling. Is there any was these can be exchanged for Sterling or spent on EBay UK?
Hi ,I bought an air compressor to fill air tank bottles ,the first time I started it after a few minutes the front exploded .i was in front of it seconds before it happened.I’ve contacted seller but no answer ,where do I report this on eBay
Hi, I've sold plenty of items before, but I've never had this problem. My buyer paid for shipping, which is fine, so I went to get the prepaid label, but it says no delivery services are available. Why and how do I fix this?
Good afternoon folks, I've just found this site after being given a royal runaround by a seller. I won't bore you with details of 38 pages of correspondence (lots of photos and bluster sadly) - so I hope you'll forgive me if I just list bullet points...
Hi, I'm looking to post an item through the Global shipping program, but the item is to large to send in one box. Will I be able to post the item in two separate boxes and use the same reference number on both boxes? I've asked ebay chat assistance b...
So according to the site over 500 in my account is ready for retrieval. Except I can't. Each time I get to the blue banner with the arrow I get asked to sign in and taken back to the blue banner and around and around. I've tried cache clearing then s...
Does anybody have any ideas how resolve a seller / buyer issue?buyer selected evri has delivery on itemhas the guy only lives mile from me i delivered the goods in person to himbuyer decent chap we both left each other feedback with great service etc...
Hi,Can anyone please tell me how to open a chat with ebay I need a letter from them to say they sold me an item Anyone help pleasethanks Lindasue2002
Hi all, I’m looking for suggestions for how to resolve a strange situation with a seller that I have never encountered before. Basically, an item I ordered 20 days ago hasn’t arrived. It doesn’t have tracking so I contacted the seller to ask if it ha...
Why does eBay not do anything about copy's counterfeit items when reported ???
Hello,I'm having this issue that I posted an irrelevant parcel to a previous buyer of mine.The wrongly sent parcel was posted one day after via the same barcode. My questions are:How could the barcode still be vaild the second time if it'd been used?...
Every time I sell an item on Ebay I struggle to get my funds released - I provide tracking numbers but it doesn't seem to make any difference. I just get fobbed off with endless excuses why they can't release the funds. Surely this is fraud on a gran...
I purchased two items from this seller, keeping one item and returning the other, as the seller accepts 30 days returns. I returned the one item immediately following correct procedures, and received a refund with the seller leaving good reviews. I r...
Hello, I’m wondering if anyone can help. I purchased two pairs of shoes from one seller who sent me them in one parcel. None fitted so I requested a return for both pairs and sent them back in the one parcel. Seller only refunds for one pair. Going o...
Just received notification that in June Generally advertised promoted products are being modified. Unless I misred the bulletin it seems that if ANYONE (scammers / competitors / errors ) click on your promoted product ALL further sales will be deemed...
Hi, I’ve just placed an order with 2 items in it, I would like the courier to hand my parcel to me personally, as a lot of our residents orders are getting pinched, as some of the couriers are just leaving them inside the main entrance. Thank you
Any ideas why the image only remains visible for 10 seconds when I wish to study it before buying? This is happening on the app, not on the browser web site.un able to view items before buying now.
Hi all. I purchased a Pokemon Journey Together ETB back in January on a pre order and wasn’t expecting it anytime soon. Unfortunately, the seller has deleted his account and has stolen my money. I can seem to get through to eBay to initiate my buyer ...
Odd but ebay says the case is closed and refund issued but it's not made it to my credit card 12 days later. Impossible to fund a way to contact them. Any advice? Steve
I set the wrong weight with the simple delivery it’s been bought but the label won’t cover the carriers fees. What can I do to change the weight after or can I just post it myself and get the money back for the original simple delivery paid?
Hi, I listed an item recently and the buyer was in USA. I do global shipping and rarely any issues, the buyer contacted me to say that she got a message saying I don’t ship to her location in USA. I am in the UK and have sold to buyers in USA before....
I’ve given the item he’s received it requested a refund and I’ve given it. He isn’t sending my item back and I have no indication he is sending it back due to wanting more money for a post as he has received the money. Please help me.
I bought a perfume and I relapsed it was a counterfeit ,I had realized t wa not genuine even before it was delivered .I informed the seller and he said there was nothing he could do about it and that i should wait till it is delivered .the product wa...
Its Friday ? any news about these imposed postage price hikes, its also happened to older live listing ,one small item is £5.15 postage 45% more than it should be ,and another was £3.38 ? how is sorting this out ?
I bought an item. It was delivered absolutely fine. I found a key in the parcel that the owner may be missing but the item is not in my purchases so I can’t contact them
I have a postage policy that has the following: RM 2nd class letter - FreeRM 1st class letter - £1.70 When generating labels in bulk from the order screen eBay will assign "RM 2nd class letter" to orders even when customers have selected and purchase...
Hello there I listed one items but I not getting enough views I have a promoted listing but that not helpful I am above standard and have 5.0 seller rating and 100% postive feedback why does this keep happening ebay being really unhelpful my Product ...
I just sold a bike, which the buyer picked up in person. Because I couldn't figure out how to remove the postage charges from the listing, I discounted them from the counter offer. When I went to record that it had been 'sent', the app insisted that ...
Follow up to earlier query.I listed three lots for collection only but put a footnote on the item details to say delivery may be possible and to contact to discuss. Someone has enquired about delivery and made a bid on one lot. Two other lots have ha...
I returned an item and the seller initiated the refund but I still haven't got the refund even though it's been more than 10 days now
As per the email I received this morning from eBay: Starting 24th June 2025, items "promoted with a general strategy will use the following attribution definition when reporting sales and charging ad fees:An attributed sale will be when any buyer pur...
My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...
Ive brought a wheel nut key from a buyer used first time from buyer asked for a new one but no reply
I refunded the buyer £30, they issued a refunded or return, I accepted the return and eBay closed the case refunding the buyer in full, that’s theft. Never using eBay again, the buyer stop responding to my messages, THEFT!!!! ORDER NUMBER: 17-13091-2...
Hi I am repairing this model of a Grass trimmer in which I am looking for a I8V DC Motor with a screw shaft not a round one, which cuts with plastic blades not a string cut . I would appreciate any help please because I cannot find one to replace the...
only received £9.01 instead of £81.03 even after fees taken off
Im having trouble working out how to do the second chance offer even with the Ebay instructions.can anyone help please?
I made a purchase last year and the seller hasn't posted & I suspect they never made the items. This was a second order, the first order was completed months later as the seller was complaining about being sick. I thought this second order would take...
To buy sharp items ,is the a way to verify your age without having a credit card ?
Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...
I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...
ok so i ordered some seedling pots and they sent the wrong ones. I contacted through ebay to tell them and a day later a man phoned my mobile number and offered me the ones id received for a discount of £5 and then sent me an invoice and also the ori...
I created a listing and wanted to add some extra description and photos to it however, I keep getting error messages when trying to save:and here's the listing:https://www.ebay.co.uk/itm/187239238637I've tried from desktop Firefox and Edge as well as...
Can someone at EBay.Find a solution to not just having a credit card to verify ages. Surely drivers licence should be able to be used or are they so tech STUPID AT META. not everyone has a credit card .. I can’t bid on tools and have lost out due to ...
Hi All, I sold an item (I think on Saturday) and posted (with Evri) on Sunday.It was collected on Monday, but on Wednesday on the tracking info it says ' Return to sender requested' - this wasn't requested by myself or the Buyer.The item was delivere...
Hi have sold an item and posted it myself and have a tracking number, while trying to add tracking number I’ve some how got an eBay label how can I reverse the label and add my own tracking number thanks
I would like to list an expensive picture but I seem not to be able to list anything for more than £3000. Obviously there are already sellers doing this so how do I list the item.
Good Morning, I have just received negative feedback (my first) for late delivery. Buyer purchased on Sunday I posted on the Wednesday and it was delivered on Friday 3 days earlier than the estimated time on the original listing. The buyer expected t...
Ive locked myself out of my account. Having phoned ebay for help which was useless. I gave them my telephone number and postcode but theyre saying my postcode is not registered to my account. I can't give them a another one because i haven't got one!...
Since eBay runs on useless AI slop I’ll make a discussion. Ordered a 4070 super and had it delivered to a nearby shop, says it’s delivered to the shop, I go down, asks for code, I haven’t received a thing from eBay, no email no texts checked junk fol...
Hi,I just went through a survey from ebay but asking about my children I think is too much. Please chenge your policy as this is a too dip dive in any person live. I replied without the thinking but I will be carefull for future
Hi there for some reason I have not received my payment yet it was been a week since the order was delivered I would really like my money plz
I sold an item for £29.60 after fees (confirming this by looking at the order breakdown) when it came to recieving my funds, I'd only received £18, I'm confused as to why I was underpaid as the £29.60 was already after ad fees, and there was no servi...
When I list an item as collection only, it reverts back to delivery also
How can you create a sellers account even though you have an account already. i have logged into my account and trying to list a item but all I’m getting is I need to register a sellers account/complete registration any ideas thanks.
Hello can someone advise... a Buyer is falsely accusing me of sending a different item to what they ordered.. please help
If I buy something on here and pay the buyer protect that is added by ebay, Will I get that Refunded as well as the amount for item and postage.
I’m trying to by a mini 6inch chain saw to trim down a small tree but I need to verify my age , but I need a credit card . I don’t have or have never had a credit card . How can I verify my age , surely there should be another way
Hello good evening. Sorry to bother you but I am looking for someone that can help me. I ordered an item from a seller on here, it didn’t arrive, due to the fault of the delivery driver from Evri. I have been trying to resolve this since 10th MARCH a...
Hi, I have sold 2 items and stated that the postage service would be yodel and even paid for this after the sale. After having difficulty trying to use yodel, I decided to use evri which actually cost more than the original cost. I have emailed the b...
I recently bought 3 times from the same seller, none of them were any good for what they were supposed to be for, so I left honest 1 star negative feedback, the seller then msg an said if I revised the feedback to 5stars they would refund me 30%, eve...
HelloI won an item at auction on Sunday 18/5.On Thursday 22/5, I let the Seller know that I would be paying (when my pension was paid into my bank account) in the early hours of Friday 23/5. The Seller responded that would be OK.Only 5 hours later - ...
What are the perks of getting a basic shop as a private seller for £19.99 monthly?
How has a seller accessed my phone number
Is it normal to be asked for your personal details when contacting a seller ?First nameSurnameEmailPrimary phonePostcode
Ebay stated that a new small parcel option wuld be available from the 20th May , is anyone getting this option as i am not seeing it.I sell bundles of books that i purposely put together to fit as a small parcel.Currently with just royal mail selecte...
Hi I sold end post item on eBay but couldn’t print off eBay label at the time and was unable to retrieve the label after but eBay gave a tracking number and said I sent item even though I hadn’t. I posted the item through post office and now the buye...
Purchased a large amount of boxes of small plastic figures, which the seller said they were all complete. Of the 21 boxes 5 had half or less figures missing. What would you expect the seller to do to resolve the issue?
I am 72. I have purchased circular saw blades here before. Now I need to verify I am older than 18 by means of a credit card; but I don’t have a credit card
I sold an item, but the buyer didn't realise that it was collection only and has now asked to cancel. I went to cancel but realised that I was having the pay the money for the ad fee myself rather than ebay refunding it. I have cancelled orders befor...
As to my knowledge email addresses cannot be put in messages, how do you obtain the email address required by customs for international orders, so the tax/ duties can be paid in advance.
I hand make my own crafts. I have recently had a listing hidden as it apparently violates a policy in that it states'Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions conducted outside of eBay ...
I sold a pair of dungarees which the buyer has received today, however she has just messaged me to say that she received a baby doll instead of the dungarees that I sent. I’m not really sure what to do. This hasn’t happened to me before I know for a ...
How do I open accounts in other country’s to increase sales
I keep getting asked to leave feedback for items i have bought. Do you think that sellers should say thankyou when you pay them?For me, if they don't say anything then I won't leave feedback... Am i being harsh or realistic
Many, Many folk on here DO NOT OWN A CREDIT CARD and have been members for many, many years Ebay please sort this out as sellers will lose sales, and you will lose customers you need to find a solution asap
Hi,I can't understand why I am paying tax on a used item that has been paid tax on from new and the seller is a private person?This is illegal in English Law.
Hello - I am a private seller and just trying to declutter/ etc. I sold a pair of curtains that were new/ never used. The buyer has contacted today to say they are in fact actually defective and wants to return. I have agreed and followed the procedu...
Help...I have used my own postage to send items I've sold. In turn I'm unable to mark these items as dispatched to receive payment. What can I do. There is only the option of using prepaid via eBay. I'm stumped.
Hi. I just noticed that I didn't apply a coupon when purchasing this. How Can I fix this problem I contact eBay or I have to return and reorder this again with the coupon? thank you.
I've noticed that my total sales for year-to-date includes the cost of postage as well as the sales price, but this doesn't take into account the fact that I have to pay for the postage. I don't believe it is right that ebay includes this in the sale...
How can I get eligibility requirements lifted. I’m trying to sell an E-Bike
I have started selling again and have listed a few items and scheduled for a later date but I cannot see them and it's not given me an option to find them on the selling tool. Very frustrating eBay should have left things alone . Don't know what to d...
I'm a private seller and registered with the GSP. I have an interested buyer from the US , he says he's been trying to buy one of my items and can't . I've checked my preferences and it includes postage to the US.I've sent items to to US before witho...
How do I turn off notifications, so I don’t keep getting notifications from eBay
Hi, I’m trying to get my head round postage as a seller. I’ve newly starting sellling my old clothes. So example. If sell a ln item for £10 plus postage say £3.15. The buyer pays this. I do my seller thing and buy postage via eBay in my ready funds a...
HiI purchased a car part of ebay from a Chinese company based in the UK 3 months ago now it's developed a fault and no longer works, it was a high pressure fuel pump costing over £170 new.I've tried to contact them but not replying to my email. How c...
I recently sold one of my phones on Ebay platform. Transaction completed and I sent the package to the buyer. On receiving it, I got an email from Ebay saying they mistakenly overcharged the buyers account more than the selling price and they can't r...
Dear, I am an authorized seller for the brand and would like to have the brand badge displayed on my eBay product listings. Please let me know the steps or requirements to enable this.
Hi i cant generate the postal code
Hi, I'm trying to list an item for sale, but the only format option available is "Auction." I want to sell my product using the "Fixed Price (Buy It Now)" format, but I don’t see any way to change it. Even when I create a new listing or use a templat...
Posted a item to Israel fully tracked.. the buyer has opened a not received case but the tracking shows they have tried to deliver it 5 times were do I stand with the not received case surely if they cannot be bothered 5 times to be there when it was...
Good afternoon,my account requires Age verification although I do not own or use credit cards. Is there a way possible to have my account verified another way? Many thanks in advance.
I bought a scooter off ebay, the thing is knackered. Requested a return but they buyer said they dont want it back and will refund me but cant work out how. After not hearing, i took it to the post office to return, but the qr code doesn't cover larg...
Hi,Did eBay got rid of tags? I have seen many advices on the internet on how to add tags to the listing but it seems to be outdated since I can't see that option anymore. Does anybody know what happened with tags? Or is it still possible somehow?
Had to pay the post office and extra fee for two items already paid and dispatched....no extra fee no item.How do I get a refund for these extra postage charges
Hello, I Need an expert Advise.The Issue i am facing is that.I Got the Top Rated Seller Level on 20-05-25.I meet all the requirements for the ebay premium service badge but None of my listing are eligible for the ebay premium sevice badge.I checked i...
I recently posted an item to a buyer using a simple delivery Evri label. Evri appear to have lost the item and are not responding to my requests for information on where it is (depsite promising to get back within 24 hrs I've been onto to them 4 days...
How do u sign OUT of eBay account on mobile phone !!
Why is it that when we buy multiple items from a single seller, they get feedback for every item in that purchase yet we only get a single comment for the full purchase rather than feedback for every item we bought - seems a bit unfair to my mind
Given notice of a delivery from the post office from a.company called TOPYOU.Have never ordered anything from them what have they charged my account with you if soplease stop payment. I've tried various times to ask you without reply.
I notice some listings have a sale and coupon? but when I try I don't seem to able to do the sale? Can anyone advise please? example of listing with sale and coupon which I want is here www.ebay.co.uk/itm/325890101797 and I can only get the coupon ht...
hi has any one had this issue ,selling to an Ebay member in other countries that Ebay global shipping is not active .I sold the item to a London address was sent well packaged for this. this address turn out to be a pop up export shop where the item ...
Please help me to get my partial refund, $30 from this seller thanks
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