Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
I posted goods to buyer and they have reported them broken 6 days after arrival
Hi,A buyer has just contacted me 6 days after delivery to say the items are broken. They chose and paid for the delivery, so I think they will be able to claim for the damaged goods. But if they ask for a refund from me for the item via ebay, they wi...
I purchased an item on May 25. And it was delivered to an incorrect address. To date i haven’t recei
I purchased an item on May 25 but have not yet received it as it was deliveredtoanincorrectaddress.I requested a refund but Ebay but they have denied my request. Is that legal?
click and collect 1st class Royal mail no pin number to send customer
My Customer purchased an item and the address was a petrol garage for click and collect the item is ready to collect but the customer is asking for a pin number for collection i haven't received this to forward onto the customer. Purchased through eb...
Return
Hi, I’m not going to be explicit here but why when I post a £1200 item and don’t implicate the tracking yet I do send the buyer the tracking details do you still refund them and then say to me “it can’t be reversed “ you discust me disgraceful absolu...
Simple delivery
How do you turn simple delivery off. I like to send special delivery for my items and choose how I want to post like I always have. I’ve deleted all of my listings because of this.
Musty smell on a 'new' dress that is dry clean only.
I purchased a dress described as brand new. It is dry clean only. However it smells very strongly of must. The seller has refused a return and won't contribute to the dry cleaning cost. Any suggestions please?
Seller not responding
So on the 13th, I purchased an item which was supposed to arrive from the 18th-23rd. The seller still hasn’t provided a tracking number, nor have they sent out the item. I have requested a refund and messaged the seller 3 separate times, which they h...
Problems with the Simple Delivery system
I recently contacted eBay as I had problems with sending a parcel . The issue was not resolved as the agent didn’t understand the workings ( or in this case the non working) of the simple ( ha ha ) delivery system . I have had 2 recent issues with th...
Parcels not ordered in someone else's name
We recived a couple of parcels the other month to our address but with someone else's name on, this week we have received 3 more.Each are from different sellers.Tried contacting ebay but there is no option for my query.Any advice?Thanks
Resolved! Return Label Cost
Good afternoon, One of my buyers opened a return, so I agreed to a return label, but then the buyer changed his mind and decided to keep the item and closed the return. Will I still be charged for the unused return label? Warmest regards,Joe
Buyer paid postage, item damaged in transit, return requested
HiI sold an item recently, in which the buyer chose and paid for the postage (EVRI)The buyer has requested a return with the reason "missing part" because the parcel arrived with damaged packaging, and one of the pieces of the item (crucial to it wor...
Restricted Account after selling over 5000 items.
So my account got restricted 2 days ago. I have been selling ebay for 3 years and have had over 5000 sales with 99.9% feedback. Ebay support won't tell me what I have done. My business is completely wiped out. Ebay won't support me or help me. I am j...
Getting shipping label
Hi there, I have recently sold an item on eBay. I have gone to send the item however there no shipping label and it says that then item has already been dispatched which is incorrect how can I sort this out?
Damaged returned item
An item sold was requested for return as incorrect description, after full description and photos. Well, the said package was just returned today, I’ve re-listed it back for sale again before today. But it seems to be damaged as some movable parts (t...
pictures and description do not match
I have purchased an item and received it today. The pictures show 3 parts but description only contains 2! My fault for not checking but these things are so hard to get hold of (2 doors and a shelf for a motorhome). I have been charged £20 for parcel...
Return Request: The item is wrong mode
I listed an item with the full details and clear pictures attached. A buyer requested for it and it was sent as at when due. The same buyer is requesting a return and refund after a month tagging it “wrong item/description”, of which it’s all stated ...
Potential Customer in Sweden can't purchase
Hi, I have a potential customer in Sweden wanting to make a purchase. I use eBay's GSP. eBay is telling them the item can't be shipped to Sweden, yet I have no restriction on my account for anywhere in Europe. The item is a small set of antique scale...
Buyer received package but eBay not aware
Buyer has received package and left feedback but it's not updating in seller page. Still says 'Not delivered'. Sent via Evri. Funds on hold. Cannot contact customer support. What do I do? I have proof of postage.
Marking something as recieved
My seller kindly hand delivered my item but had already requested a postage label so it’s showing as not delivered how can I change this to show I’ve recieved this item for the seller to get paid.
Can't get refund for faulty shoes - seller closed request
I bought a pair of shoes which are faulty. I requested a return but seller denied my request and told me to put them back on Ebay as it was free. Tried to contact Ebay but impossible it just tells me the case is closed. WHAT DO YOU PAY BUYER PROTECTI...
Item not received. Item was delivered to a different address. Having trouble getting refund.
I did not receive my item. Seller said it was delivered. Sent me proof of delivery but it was delivered to a completely different address 6 miles away. Having trouble getting refund as item was delivered somewhere. Ebay insinuating I'm lying even tho...
Sudden Drop in Sales After Years of Consistent Performance - Anyone Else?
Hi everyone,I've been a business seller on eBay UK for over 4 years. I'm Top Rated and have always followed all policies,dispatched items on time, maintained great feedback and DSRs.However, in the past 2-3 months, my sales have dropped dramatically....
I purchased two batteries and a charger
I purchased two, 8ah batteries and a dual charger from 'Finestpower' on eBay in January this Year. They have had very, very little use since then but now one of the batteries won't charge and the charger light is indicating a faulty battery. The good...
How can you disable automatic offer sending by ebay?
Before we used to send offer to interested buyer on eligible items, but now ebay sends automatic offer to the interested buyers ,is there a way to stop ebay sending automatic offers.
New seller eBay have got the price wrong for simple delivery
Hi I am selling my first item it's a tool set.. eBay have quoted £10.46 simple delivery royal mail I have took the parcel to our local post office and he has said it will be next day delivery £23. Because of the weight.. will the label cover the £23 ...
Seller won't post to this locatio
Good eveningI've got some items listed that a buyer has made an offer on. When he tries to complete the transaction he is getting a message to say we won't post to his location, even though I've sent this same guy things before. I couldn't see anythi...
Time away
Shortly I am going to need to use the time away feature, but i need to do this for at least 3 months (i am having a operation). I don't want any sales during that time but i don't want to end my listings or close my shop as i will be back to carry on...
Re: Item return requested
An item sold was requested for return as in correct description, after full description and photos. Well, the said package was just returned today, I’ve re-listed it back for sale again before today. But it seems to be damaged as some movable parts (...
What the average percentage costs are of the total sale amount?
Hello everyone. I have about 24% of my total sales amounts are taken up with ebay fees, together with postage costs, and I would like to reduce those costs. Can someone tell me what the average percentage of costs fees make up, and I would apperciate...
EBAY COMMERCE UK LBC968A84F89342DDA6 --- what is this charge for?
There are payments taken out of my business bank account under the notes of ' EBAY COMMERCE UK LBC968A84F89342DDA6' in September 2024 and Jan 2025? Anybody know what these charges are for? Thank you.
Sold item but didnt use evri. Can't update postage
Sold an item but I didn't use evri for postage. I used royal mail tracked24. But there is nowhere to update this and ebay is saying dispatch is overdue. How will ebay know item has been delivered and my funds be released?
Un- cancel a cancelation
How can i un-cancel a cancellation; i sent a parcel to mexico and the buyer said via a message that mexico post had delivered it somewhere but they didnt know where; i cancelled the sale so i could claim my loss from royal mail and The buyer wouldn't...
Simple Delivery - Item Larger than Royal Mail Allows - Can't use Evri, what are my options?
Hi, 'Simple' (note the quotation marks) Delivery is now the only option on my eBay Private Seller account, there is now no option to add 'Custom Postage'. I need to list two large items that are larger than the maximum dimensions of the largest Royal...
Posting labels won’t generate
Hi I’ve been having issues for 2 days now trying to generate labels (Avri) and I keep getting error can’t generate and the labels , I’ve refreshed and logged out and back in and changed devices and still nothing and live chat is useless …. Can anyone...
Cassette tape category not eligible for custom postage?
I have been selling music cassette tapes which are Large letter size weighing less than 100g costing £1.55 Since the introduction of 'simple delivery' I have been using the Custom delivery option to overide the 1kg £2.70 Ebay cost but 2 days ago I wa...
Resolved! Adding packaging costs into Simple Delivery
How do I add in my (small) cost for packaging materials into Simple Delivery? I can't find reference to this anywhere on the site.
change personel account to bussiness acount
i have my old personnel account and want to change it business account but, but cant find option to switch to business account , please guide what steps are recommended. i have already check in my personnel information the option is not showing to ed...
Seller Has decied to not sell item afternive paid
Help, I won an auction on an item and paid straight away. This was almost a week ago. They have now today told me that they don't want to sell it at the price I won the auction at and wanted double. Ive already paid, they haven't mentioned a refund. ...
Wrong country on my account
My seller account has my country down as Canada and now I'm being charged 20% for any items I sell. I've tried changing it in my account by address and country are all the UK. It seems like my buying and selling account are different.
Unable to list items as eBay thinks I’m a business seller?
Good morning can I be advise on how I can become a seller again, all the items I sell are private but some are high value sound/cinema equipment, should I set up a new business account for higher value items? If so how can I re activate my personal s...
Buyer opened a return, for item as "Not Described or Pictured" But falsified there own claim....
So i just had a buyer open a Return, for "Not as Described or Pictured"But in the return, They themselves have proved that it is as Described and matched my Title and description, and my own pictures...They were shoes marked as UK 1, i wrote UK 1 in ...
Return an item
I bought an item from ebay that’s has been advertised as being a ‘jelly cat’ soft toy when it arrived it’s not. I reported it and then started a case to return and get my money back but the return address they’ve provided isn’t a valid address When I...
Revising a listing price
Past scheduled listing date is stopping me from making revisions
Rubbish 'Simple Delivery' - ebay get rid of it
I had to cancel an auction yesterday because either the buyer or ebay changed my delivery price, and then I was prevented from printing the label I wanted, and only offered a label with incorrect postage. This change needs to be backed out as the pos...
Increasing sales
Hi, I have been selling on ebay for over a year. I had some great feedback on how to create an effective listing from this community. Now I want to increase the volume of sales. I currently find that I can get a higher price for my item by bidding bu...
Bank has notified me 4 times saying a merchant is trying to take money totalling over £1300.
I've just had 4 notifications from my bank. A merchant is trying to process 4 payments totalling over £1300. My bank has declined these requests. I've not used ebay for weeks. Has anyone else has this issue? I've frozen my cards and removed my card p...
Resolved! Return and refund
I returned an item but seller has not refunded me and is ignoring my messages. Impossible to talk to anyone at eBay.
Mishandling of Return Case and Seller Protection Failures
I am writing to express my deep frustration and disappointment regarding the handling of a recent return case on my account, which I feel was managed with negligence, inconsistency, and a complete disregard for your seller protection policies.On the ...
Ridiculous Simple Delivery So Complicated After 14 years I am leaving ebay
I am very annoyed that ebay have introduced this very complicated so called simple delivery. It has got beyond a joke, and I will be leaving ebay after all these years, after doing it my way, it has to be done a hard way. That is their loss not mine
active listings not showing in shop or categories
Hello. I have added three active listings. But none of them are showing in my store categories or eBay shop. Has anybody got some advice? Thank you. Neudell
My active listing is not showing in search results
Hey!I posted a number of listings and none of them are showing in search. I know some time is needed for the indexing but they have been active for about a week now and nothing is showing.Any help will be greatly appreciated.
E Bike
Just bought an e bike, due to distance had the bike couriered to me, the bike arrived as described- no problem, but there was no supporting paper work blank log book no history or confirmation of previous ownership, nothing to back up claims that it ...
Easy Postage & Broken Item
A buyer paid for Evri 'Easy Postage' for a teapot a teapot which was well packaged but arrived broken. As the contract is between Evri and the customer do they need to make a claim themselves through Evri?
Lost parcel by Evri but they say claim through eBay
Posted a parcel with a label from eBay , parcel since been lost , confirmed by Evri , but Evri refused my claim and told me to claim through eBay , but where do I claim the value of the parcel ? £ 20 value but can’t get past ai assistant saying posta...
Trouble with Account Access and Notifications After Recent Update
Hi everyone,I’m reaching out to share my frustration and hopefully find a solution regarding the most recent eBay app update, which has made managing my account much more difficult.I use the eBay app on my iPhone to receive notifications and manage o...
Buyer paid postage but parcel missing contents
I am the seller. Buyer bought postage with Evri but the parcel was delivered open and missing the contents (just under £20 in value). Evri are telling them to request a refund from the seller (me) but I can’t claim from Evri as the buyer bought the p...
Wrong label issued by ebay
It so frustrating that eBay issued a normal delivery label for an expensive item which only offer £20 if item is lost in transit. I had to buy my own lable for £8.50 as next day delivery. Now because i did not use original label no tracking info is u...
50% Buyer Protection Fee
Sold stamps at £1.49Buyer Protection Fee £0.78That's 50%How does that work ???????In my opinion it's a scam to generate lost income from no seller fees
Cancel order
I have sold an item and now wish to cancel an order as it’s been damaged. When I go to cancel the order it says not at this time try again or contact ebay
Change delivery charges.
Hi. Can someone please tell me how to change from simple delivery to allowing me to put my own postal charges PLEASE. Someone at ebay on chat, said the other day, that you could change it on desktop ( I cant get on desk top ) then I phoned this morni...
Struggling for verification and funds on hold
Cannot verify my account, as I dont have up to date paperwork. My funds are being held. How do i get my funds
How do you close your account when your funds are on hold
Cant close my account
Why does ebay still demand payment for a cash on collection item?
I clicked buy it now on a motorbike with cash on collection option shown on the listingAfter i was faced with a pay now option and got reminders to pay now.When i clicked pay now a box said cash on collection so i clicked pay now. I was then greeted ...
I didn't get my order after that 2weeks
My package still hasn't arrived after two weeks of ordering. Please refund the cost to my account because it's taken too long.
18 vs 2 vs 1 views
what in the h*ck is going on with ebays algorithm? I have 3 products, almost identical. one of them has 18 views, one has 2 and one has 1 An algorithm somewhere is deciding that one of these items is getting views, and the other almost identical prod...
Seller refused to accept winning bid & relisted twice….
Here’s a question. Seller was advertising a chest of drawers for £73.52. I bidded and won them for the £73.52. Was really pleased. Seller contacted me to say I want £90 for them. I replied saying but you listed them for £73.52 (no reserve) and that’s...
Payments on hold
Hi sorry for the long title, but I just sold two items and although I clicked the ‘print postage label’ links I didnt use them & just sent by regular royal mail. Now both items have been delivered, but funds are on hold as they both listings say ‘awa...
Lawnmower Gearbox
hi there wonder if anyone can help I sold a gearbox on here for a ride on lawnmower which was working before I sent it. I marked the Gearbox and took a picture of it went by received it about a week later. Text me saying it doesn’t work, so I granted...
trying to re-instate an old ebay account
I had an old ebay account used a lot in the 2005-2015 period but less so after, then I lost access to the email account used on it and replaced my pc. I now can't work out how to access the account as I don't have passwords saved and didn't have twin...
Item bought on Ebay is not listed in My Ebay
I have bought a front numberplate holder for a 2016 Golf via Ebay. It doesn't fit and I want to return it. But the purchase does not appear in My Ebay. What to do?
Auction
Why are ebay sending me texts about items I am interested in when the auction has all ready ended early??????
fake notification
I'm getting messages every time I log in saying 'new device has accessed your account, change your password' and giving an address hundreds of miles away. I change my password and it happens again instantly every time, with the same wrong address.
Payment after delivery
Hi, I sold an item today and have a postage label to send it. The item is quite fragile and the buyer is nearby so I have decided to deliver it in person. Will this affect the release of my finds since I won't be using the postage label?
Send Offer price to buyers/watchers
Why is ebay telling me what I can send as an offer price, this never used to happen. I think ebay want me to give my stuff away
Resolved! I ordered a pack of 4 Sensodyne but only 1 received. Contacted seller but no reply. What to do
I ordered a pack of 4 Sensodyne but only 1 received. Contacted seller but no reply. What should I do? How do I report the shortfall?
Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me?
Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me? It was a polite request due to a non fitting item but I've seen the refund amount is the entire amount minus the buyer protection fee. As I've alread...
Refunds
Looking for help! Someone paid for an item I was selling and as I was about to wrap it I noticed a hole in the leg !! Obviously the buyer needs refunding but I can’t seem to manage to refund the postage that they have also paid. Hope I’m just missing...
How to claim my £15?
I sold my boosted item and received a ‘claim the rest of your £15 off’ email due to the promotion. How do I claim this I can’t find it anywhere?
Trying to accept offer but get "there was an issue processing your request"
I have been watching an item and the seller made me an offer.When I click "review offer" it takes me to a summary page with a "goto checkout" at the bottom of the page. Now when I click that link i get a red message saying "there was an issue process...
VAT Receipts
Should every purchase have a VAT receipt associated with it, as I notice that some of my purchases do and some do not .
Permanently restricted
Hello everyone,I’m reaching out because my account has been permanently restricted without any clear explanation or specific reason provided.I’ve always followed the platform’s guidelines and tried to maintain a good standing. This sudden action has ...
Return
Hi. Ive been given wrong return address and the parcel has been sent back to me but I can’t speak to anybody or can’t t anybody regarding this can anybody help please. Thanks
Sellers location. When i select uk only when searching for products.
When u select uk only location, why does ebay show items in china, I just buy thinking its in uk and will arrive on time when required by. And then end up waiting 3 weeks for the item and too late for any use because the occasion has passed. Ebay mus...
How To Create a Discount Coupon for Buyers
Hello everyone. Can someone please explain to me, as I am still fairly new to selling on Ebay, how to create a discount coupon for customers, and, if there are any links to this, can you please share those links, with full instructions as to how to c...
Why my listing keep going to zero again and again
Hi! Please can anyone help me to understand why system is keep changing my quantity to zero again and again. I increase it next I check its again goes to zeroWhy this happing?
Seller may have died
I bought a subscription in Nov '24 for 4 coins to be delivered at various times in 2025. I have used this seller several times before. In Feb '25 I received a message from his son saying he had had a stroke and that he was trying to sort things out. ...
Advertising
"Hi everyone, I'm curious to hear your thoughts on eBay's 'Pay Per Sale' advertising. Do you think it's worth using? What has your experience been with it?I have a regular customer who frequently purchases the same item in the same quantity, yet the ...
Resolved! Diesel Injector
Hi,I have found all ebay experience great, not problem so apologise for using this platform to get a response. However, we bought 2 injectors for an Audi directly, but when we installed them they leaked and failed the MOT for safety reasons. Since 23...
Posting
Have been charged for postage label by eBay despite sending the item earlier by different method and NOT wanting a label.
Need help with and appeal
I posted a phone to customer, her address was wrong and i posted special delivery with proof of posting. Customer received and i did not get paid, ebay guided me through changing tracking, buyer stated did not recognise transaction. Ebay have agreed ...
Resolved! Returning Item, but not using the seller's label
I have bought an item and on delivery it looked to be counterfeit.I contacted the seller who agreed to accept a retrun.When I went to the post office, the return label did not cover the cost of the item, so i paid for an new label.The item has been d...
Payments
How to establish which payments make up the purchase amount when buying several items on the same day Help
Payment
I've sent an item, it has been delivered but i didn't use ebays internal delivery/post system, therefore i cannot mark as dispatched, and this then leaves the payment in "pending" stating that i need to deliver the item. so I'm left with an item sold...
eBay claim the items I am selling are counterfeit even though they are completely genuine.
eBay has again blocked my advertised item claining that they are counterfeit - they are NOT, they are completely genuine. Can even register the warranty with Apple which proves they are genuine. Why do ebay keep blocking this advert without any prope...
lies in feedback left
i sold a plichta pig this is late weymss they are even in the weymss book the woman said she wanted to return it then left negative stating it was not weymss this is absolute lies e bay will not remove the negative feedback saying it is her opinion i...
messages
I am unable to read my messages - when I click on them I get a blue dot & line but can't open them.Can anyone help please ? thank you
Buyer return item
I’ve sold an item that was working perfectly well, in as new condition. The buyer is now saying it’s not working and wants a refund. So looks like they have broken it and wants to return to me. I’m then out of pocket and now with a broken item I won’...
Business policy not accepting 'No Returns' option
I have set a Business policy for 'No Returns', but eBay keep saying this is invalid, I have not ticked either the Domestic or Overseas option for returns.
Sending long items
How do I post a fishing rod, the item will be nearly 1.9m in length, ebay only now offer Simple Delivery using Royal Mail and Evri, neither of these services allow me to send items up to this length, DPD allows me, but I cannot use this service, how ...
Problem
Hi i have problem last 3 wekk ago i order item and still no come I like cancel that last 2 wekk ago and still nothing
Regaining access to my eBay account...can't access old email and phone number?
How would I access my eBay account on a new phone number and email?Because the two stage verification wants to send a sign in code to my old phone number On a phone which I lost. I also lost access to my email which I used to sign in with.
Can’t talk to Evri live
Looking for assistance for a phone number to contact this hopeless bunch? Keep getting a automatic system.
No response from seller
Hi! I’ve bought an item from a seller and need to return it, however the item has disappeared from my purchases list (no idea why?) and the sellers email doesn’t work. How do I contact eBay directly to help get a refund?? Thanks!
Export blocked.
Hi allmy second post on this subject. I hope someone can help thanks. an order I made for two Swords in the US has been cancelled by Ebay shipping, it says export blocked. The reply I had earlier on here (thanks!) was that if I have now been refunded...
Seller can't send my item??
Hi..I bought a shirt last week and after asking the seller to send it to me they said I need to change my address details/format so they can print a postage label i checked my end and all looks ok but still seller still says it's not correct..?Can an...
Selling on e
Hi I produce metatarsal injury protectors and I have been told my account is restricted and therefore cannot sell them. I have asked for more information and been told they cannot provide me with more information. What can I do to resolve this issue
cancelling an order when the label has been printed
I sold an item and printed the label ready for postage but the seller asked to cancel the order, I haven't posted the item yet but have printed the label. I can't cancel the order because the label is printed and I can't cancel the label either. Is t...
Tracking went to wrong order .
I sold Order No: 13-13194-54640 on 13.06.25 which was delivered today but I could not add tracking as it says the tracking number was used for Order No: 14-12982-45564 which I sold on 25.04.25. This now means I cannot get my funds for 2 weeks.Tried t...
Buyer has damaged item and wanting refund
Sold a keyboard which was in working order when the buyer received the item. Buyer messaged me to ask how to start the keyboard and all was explained and he told me all was working ok. A few hours later he tells me it does not work anymore. I do not ...
Automated suggestion for postage was incorrect.
Once the item was sold, eBay sent the link for the postage label. However, the post office refused as it was for a large letter, not a small parcel, so I have had to purchase new postage with tracking, which I would like to be reimbursed for. Also, I...
Adding a video
Hi, I can’t seem to add a video to my listing. I have been through the help pages but can’t seem to find the “advanced listing something” on my listing. Sorry if this doesn’t make sense lol. Help plzzzz
Option for local pickup not available when I list an item
When I list an item for sale I do not get the option for local pickup (collection) only Delivery is offered.
Where are my funds and why don't I see them on my balance?
Hello, why do I have a zero balance? First of all, I had 2 pounds in Tashira, in another way, I sold the violin, and this amount is visible... Why do I get 0.00? What's the problem?
Buyer redirected parcel
The parcel was sent tracked, but the funds are pending.The parcel company attempted delivery but left a card because the buyer was not home. The buyer claims there was no card, but has since contacted the parcel company and redirected the parcel to t...
buyers sent tracking says it can’t be found
I’ve purchased 4 video games from Japan on the 6th June from 1 seller he sent them a week ago it says on his tracking parcels can’t be found, I purchased 1 video game from another store in Japan on the 7th the the day after and it’s already received ...
I have been a victim of a fraudulent seller
The fraudulent seller is selling fake designer items as authentic. I asked for a refund, she accepted. She messed about saying the item was not returned to her, then said I had worn the items, I did not! I went to PayPal as EBay had put the case on h...
Mobile phone
I bought Redmi Note 13 Pro, it's keep lagging. I have contacted the seller and he is ok with refund. Seller wants me to post the item and he will cover the cost. I went to check return services and DHL is costing £49.95 . My question is shall I pay t...
feedback revision request not working, unable to change
I posted a negative review due to not receiving my item, it was sorted by the seller, and I want change my feedback to positive, the seller sent me a revision feedback request, but i am unable to revise review?
Ipad app cant revise price
I only have ipad app, im trying to lower buy it now price but there is nothing to click on
Help with a buyer who I think is scamming
Hi someone please help!I sold a brand new Pandora charm the buyer received this today and sent me a photo of it all completely scraped and different colour claiming this is what I sent. I asked for a photo of the ale mark and the photo sent that char...
No Evri QR Codo
Trying to send an item. Evri QR code hasn’t came through and I can no longer access a QR code to send the item. No email either.
Photo id
Hi i have sold something on Ebay but I can't withdraw my money because I have no photo id is there any other way I can verify my identity using non photo id like birth certificate and letters with address on
Best offer question
I am looking to buy i vehicle on ebay which is 3 hour drive away from me, the seller is asking me to make an offer on ebay, which i am willing to do no problem, although my worry is if they accept offer and i travel down too see the vehicle and there...
Unable to edit postage preferences when selling
eBay seems to no longer allow any choice with postal services. Why?
Couriers refused to take parcel
Sold item the courier wouldn’t take it even though they state the size 160 which it was and in the shop where the courier collects from they say biggest is 150 they will take so I had to quickly go with another company to ensure my buyer got the item...
purchases mad on account i didn t make
i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...
Buyers stating stains on item when there wasn't any!!!
Hey community I sold an item a while back and was holding a 100% feedback rating until a buyer left me negative feedback telling me there was stains on the item I sent out. I sent a pair of whiter than white nike golf trousers and double check everyt...
Updated App - Intermittent Picture Upload Problems
Looking for Advice With over 1k items listed and all has been fine Except since the ebay app changed last week, I'm having a challenge with the app. I list and describe items via my PC - all fine. When I go to the App to upload photos taken from andr...
I bought A S24 ULTRA back in feb this year, nearly £700
hi, i bought an s24 ultra, brand new, when it arived it would not work with any sim cards, took to local phone shop and he said it was probably disabled by the phone company and could not be unblocked, contacted seller for refund, ask to send phone b...
Can't sell an e-bike
I have been a member of ebay for 23 years but I'm appalled at the response when I just tried to sell an electric bike. It gives an automatic response saying:Unfortunately, you aren't yet eligible to list e-bikes, new e-bike batteries, or e-bike charg...
Sold an item but I’ve had several people contact me to say their highest bid was more
I sold a phone on eBay and have had 2 other people message me with screenshots showing their highest bid was higher than the winning bid. They are annoyed as to why they didn’t win it. I’m confused. please help.
Notifications asking about collection
I have received 2 eBay notifications today from different potential buyers but with exactly the same message. 1. Asking if item is available for collection and 2. Stating they can collect tonight. No offer has been made on item. My instinct is that t...
Advertised price
As a buyer I am annoyed that the advertised price of an article often changes during the process of buying it!Why doesn't Ebay prevent that? One ruse is to include a very cheap item in the menu; you only get the advertised price if you select that it...
My ebay account still thinks i am on holiday in Turkey and bars me from bidding on Uk (home) auction
Been unable to put this right over a couple of weeks - driven to open a brand new account which i can buy from snd leave 22 years of feedback behind!evay customer services have made a couple of simple suggestions that have not worked abd now i am aba...
Resolved! Imports
Hi all, I hope you can help, perhaps someone knows who I can contact to explain why I believe a decision is wrong.My purchase from the US has been cancelled by Ebay. The item had reached the Ebay international depot in America where it has been cance...
Ebay wont let me list an electric bike
Does anyone know why I cant list an electric motorcycle
Return of fake shoes cannot contact the selker as page has been pulled
Fake shoes sent, tried to contact seller, page pulled. Cannot contact eBay to open case as bought as a purchase not on my acvount
Why is easy so awful now?
Have you noticed eBay is no longer any fun to buy and sell on? If there is a problem, you are basically screwed if you're looking to talk to anyone. Try finding a phone number to call... Its a never ending roundabout that goes nowhere... And when you...
Cancel automatic auction relisting
I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks
Managing the return of Items sold on collection only basis
I have recently on the 23rd May 25 sold goods that were on a collection only basis item 19-13101-74281 the buyer collected them on the 26.05.25 . Now some weeks later the buyer has informed me one of the items is faulty requesting a refund. I have of...
Simple Delivery /Custom Delivery
I am trying to load a sale of two programmes that weigh a total of 88g at a cost of £4.00.I cannot access Custom Delivery and find it ridiculous that I have to use Simple Delivery when eBay specifically stated that any item under 100g and selling at ...
Resolved! Health hazard - how/where to report
Good morning, I bought 'new' food supplements which upon arrival were not sealed, wrong (lower) quantity and capsules uneven filled.Capsules covered in white powder (possibly indicating unskilled home-filled capsules) Cant find where to contact Ebay ...
Purchasing locally
I'm very unhappy that I purposely choose not to buy from China/ Hong Kong and those sort of places, only to find that the sellers are intentionally stating they are based in France! So I've just bought an item of clothing thinking if i need to return...
Buyer received item but no option to mark as delivered
Buyer paid for standard delivery but I sent it on next day guaranteed tracked....so i didn't use the prepaid ebay label but have a post office reference number. Buyer has received the item but there's nowhere for him to mark it as received so ebay wo...
How to speak to a staff member
Desperately need to speak to staff members somehow my purchase has gone to a Morrisons 500 miles awaythe seller can’t do anything I keep trying so many different ways to contact eBay
How do I enable postage to Guernsey within SD?
Have tried changing settings and business policies but nothing works for the buyer
Sending my paypal account details
Hi, I received the wrong item. The seller after a few conversations is willing to send the correct item.I am keeping the wrong item and I have agreed to pay £3 for the shipping of the correct item.They have asked me to send them my PayPal account det...
buying items
how can i change this seller doesnt post to jersey when he does
Listings don't appear in eBay search results but do in google search - 2 examples
https://www.ebay.co.uk/itm/354559214221https://www.ebay.co.uk/itm/353243971572 As it happens I found better / cheaper alternatives than these elsewhere:https://www.ebay.co.uk/itm/323791355222(not exactly the same but still a Yamaha left hand outlet t...
Policy Violation for Wrong Category (it's not) and the options to respond are greyed out
I've just got a message that my auction for two PS1 games has been hidden because it's listed in the wrong category, when it's listed in Video Games > Sony Playstation 1. I think it's because the game comes with a strategy guide and I mentioned this ...
Ebay, No response to all our simple delivery, buyer protection, global Shipping Program comcomments
Do Ebay ever read any of seller comments regarding, Simple delivery, Global Shipping Program, buyer protection or payouts.In fact do they ever read ANY comments that we make.I have commented on all of these subjects and not response from Ebay. SIMPLE...
Feedback
I can't open my feedback messages- I usually click on the number of feedbacks shown by my name but this isn't working now. Can anyone help please?
Vero & Brand Rights owner
Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?
Negative feedback
I had a jacket on the back of the settee ready to box up as bidding was just about over. During the night my dog pulled it off the back of the settee layed and peed on it. I let the buyer know and asked them to cancel payment as could not in good fai...
Simple Delivery unable to add Tracking and receive payments
I listed an item and it sold, I just used parceltogo as I cannot work out how to adjust the parcel size, weight or courier. The buyer received the item and left positive feedback so funds were released, I then submitted a claim to receive the postage...
Ebay calling me
Does ebay ever call to sort out a return or is this probably a scam? I want to return something and the seller has sent me a screenshot of a label outside of Ebay messages. This has never happened to me before. I don't want to talk to him outside of ...
Winning a cancelled auction?
I was in this auction for 5 days. It came down to the last hour, which was supposed to finish at 8 PM, and no one was topping my bid, but at 7:38 PM, the bid finished with it saying "you won the auction", which I found strange. Only to find out that ...
Bladed items rules
I would like to sell a bandsaw, but cannot due to the new rules. It would be impossibly expensive to 'post' with "age-verification" as it stands 6 foot tall. Why can't I remove the blade and sell the machine locally without the ability to cut?
Simple shipping
Hi everyone,Now Simple Delivery is firmly embedded into eBay’s selling structure ( very worrying ) . I’m wanting to know if anybody on here has actually had to contact eBay when a parcel hasn’t been delivered by the chosen courier. Are sellers totall...
Giving a refund
Hello I would like to hear your thoughts/views on this please as I'm left feeling very annoyed and frustrated I sold a very expensive surveying drone last week as spares or repair I stated in my add (selling as spares or repair spare parts only sold ...
How to find Paypal account no
How do I find my paypal account no ? I am trying to get compensation from Packlink for a lost item sent by Evri and they want this no
Money off coupon on my item imposed - no notification
Just found out my 'buy now' items have a £2.00 off coupon. I wasn't notified this would happen, so no choice in the matter. Does Ebay bear the cost? or do I have to accept that £2.00 comes off the free postage I offer and I bear the cost? Also is the...
package damaged by courier
I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...
Resolved! Feedback Blackmail
I’m very confused. A buyer left fake negative feedback and said they will only change it if I sell them other stuff for cheaper. I can’t get it removed because it doesn’t ’violate policy’ but I have the messages, he’ll change the feedback if I sell X...
No confirmation of purchase
Over £200 worth of items Choose Klarna for payment First instalment shows coming out in accountNo email, no ebay confirmation As if it has never happened Items still showing in ebay cart ready orderedDon't get it
Resolved! Odd/Suspicious response to my Return request
The seller seems reluctant to fulfill the return request. They are offering me a 80% refund if I keep the item I want to return. Is this sound practice? More importantly, can I be sure they will give me the refund if I cancel the return? They haven't...
Simple Post is anything but Simple
Ebay have chosen to remove the seller choice of simple or normal post which is daft. I have just sold an item with simple post as had no choice in the matter. Printed the label but all it says if tracked 48. No idea of if the weight is correct or if ...
Resolved! Can't see the comments/responses.
In the community forum posts, why can't I see the comments, members' responses to the problems posted? I click the comments symbol but nothing happens.
Address byers
Is there a way of getting customers address without printing a label off ?
Microdeposits
Microdeposits have not gone in to my account. Supposed to be there 3 days ago.. so I cannot verify my bank. It has never been a problem in the past
seller not replying to messages about collection. its been 24 hours and not a single reply. I paid i
seller not replying to messages about collection. its been 24 hours and not a single reply. I paid instantly using PayPal . the seller has 1 feedback so presuming the worst. what's the quickest way to refund the money?
Why can't an American buyer see my listing
Hi, I've a friend that lives in the USA, I live in the UK. I was curious about the cost of postage to the states so I sent him a link to one of my listings, he said it wouldn't allow him because my "item couldn't be sent to the United States". So I r...
James Bond blu ray 50 years set
Good Evening All I Bought a James Bond blu ray set last year in Memory of my Late Brother Robert who was a Massive Fan as it was Father s Day as I Had nt opened Box Set decided to watch my Favourite Sean Connery You only live Twice Opened box only on...
Postage label
Just downloaded a postage label ready to send a sold item and it’s given me today’s date as it needs to be sent by (23:50pm at night!!) and is now saying it’s been dispatched by me also at this time. any suggestions on what to do? I’ve messaged the b...
Resolved! How to prove age without a credit card
I tried to bid on 3 mini cheese knives earlier. A message came up to say because they were blades I would have to prove I am over 18. The only proof Ebay accepts apparently is a credit card, which I do not have and will not use. I entered my debit ca...
simple delivery
This simple delivery is a joke. I don't have a printer and haven't a clue how to scan a QR code. Last night I had to scrap a draft of something I wanted to sell. After twenty years it seems my selling days on ebay are over. And I won't even start my ...
App update
Just updated the ebay app and tried to open some saved draft listings, but the app just freezes on the hourglass.Also, on the rare occasion when the app opens a draft listing I now find I have to wade through loads of stuff like item specifics, condi...
Customer blackmail me
Hello all my customers received the item and next day i send me pic the lid of 3,4boex was broken during the delivery total boxes are 50 now he want to refund and i ask him to return my item and I refund your money but he is not sending me back my it...
Recognising an eBay transaction on my credit card
Have an eBay item showing on my credit card account but don’t recognise the transaction and it’s not showing in my purchases- how can I identify this?
VIP Mobile Numbers
Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...
Offers to Interested Buyers
Hi all, I've encountered something odd where an offer has been sent from me to an interested buyer when I did not actually make the offer. That said, I had previously made an offer re the same item to interested buyers for a rounded figure (eg £50) w...
Selling postage
I’m trying to list an item for sale but the package size is about 95cms this size is not listed for postage how do I proceed or can I not list it for sale?
Emailing a buyer
Emails not reaching a buyer
time away
The time away says a time then GMT -7 ?? so if I pick midnight does it start at midnight or 7 hours earlier at 5pm ?? unclear
How to reply to unfair feedback
Hi I’ve been left unfair feedback from a buyer, who I gave a full refund to meaning she didn’t pay anything for a pair of doll shoes. The problem was she claimed the shoes didn’t for her doll which I know for a fact they do. I gave her some tips on p...
Sellers
How do I find a seller by name of their shop?
Bank account verification
When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...
opting out of Simple Delivery
I'm trying to list items that are letter-size and under 100gsm and items that I would normally send for the cost of a 2nd class stamp. I thought and understood that I would have the option of opting out of Simple Delivery for these items that match t...
The sellr doesn't accept my cancelation
I sent cancelation for Toyota Differential 3&4 tread overlocker model No: L252241, but the seller has rejected it. I found newer model on better price and I don't want to pay for this.
Postage
Good Afternoon,Private Seller - Postage charges to buyers for items under £10 and under 100g. As sellers were previously advised listed items under this category have been listed with a postage price of 1.70 or £0.87. For some unknown reason EBay hav...
Authenticity failed, want a refund
Trainers went to authenticator & failed they are fake how do I cancel before they come to me
eBay Deducting Shipping Fee Even Though I Already Paid?
Hi everyone,I’m a bit confused and could use some help. I sold an item and paid for the shipping label myself, but eBay is still saying that the shipping fee will be deducted from the money I’m supposed to receive from the sale. I don’t understand wh...
Sending items from UK to Germany - invoices for postage
Very confused. I've sold 4 lowish value items to one person in Germany.He hasn't paid yet. When I click on Send Payment Details, the Creat Invoice page appears.3 of the items are there. The other, it says, I cannot send an invoice for as it says "Inv...
damaged package - one item missing
the package delivered 13 June was damaged and one item (of two) was missing
Purchasing a Vehicle
I recently purchased a vehicle from an E-bay seller. After asking and reading the listing, I understood the vehicle to be in roadworthy condition with a long MoT. As I live a long distance away from the seller's location, delivery was arranged and pa...
Resolved! Buyer wants to cancel the purchase and has put INCORRECT reason for cancellation
My buyer wants to cancel my sale, he finally admitted he is out of work and has no money. The reason he gives on the cancellation is "wrong payment information" which is not true. Will ebay count this as as fault on my part if I accept this. I have b...
posting
I sent an order without using ebay labeling and now I cannot get paid for itI used the post office as I asnt want sure of the weight.Any ideas
New to eBay please help
Hi I am having trouble setting up a card payment for payouts the card set for buying was not a problem can I not use the same Bank card for payment and payouts thanks in advance
Resolved! No delivery
A parcel that the tracking number says delivered is not here,the sender says it's down to me to look into it,how do I stand about getting a refund
Resolved! Buyer return request allergic to wool
I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...
