No response from seller

[kelorraine_0]

Hi! I’ve bought an item from a seller  and need to return it, however the item has disappeared from my purchases list (no idea why?) and the sellers email doesn’t work. How do I contact eBay directly to help get a refund?? Thanks!

[papso22]

When did you receive it?

Why do you want to return it?

Did the seller have returns accepted on the listing?

Did you buy it while logged in to this account?