Tracking went to wrong order .

[jukeboxjenny]

I sold Order No: 13-13194-54640  on 13.06.25 which was delivered today but I could not add tracking as it says the tracking number was used for Order No: 14-12982-45564 which I sold on 25.04.25. This now means I cannot get my funds for 2 weeks.

Tried the AI assistant but that was a complete waste of time

[tressygirl]

Yes,  the AI assistant may well not help , you need to speak to an agent,  and do so first thing in the morning when the lines first open at 8 a.m. on weekdays,  and 9 a.m. on weekends,  as there's more chance of Dublin answering.  I'm not sure if they still do, but ask if they can change that tracking for you.

If they cannot,  then you are correct,  it's a 14 day wait for your payout.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@jukeboxjenny